Sunny saved the day! I came in for an underarm wax at the first AM apt and when I went home there were some patchy parts left over. I called to ask if that was standard and she accommodated a touch up apt which is a standard practice at EWC. I came in for the touch up with the same person who did my AM wax and she was very understanding and got rid of the patches for me and left my underarms looking flawless. Thank you Walnut Creek EWC, now I can dance the night away with my strapless dress at my friends wedding!!

I have been going to this location for the last 3 years. I had to change to a different professional a couple of times, and for the last 1 plus year I am getting my services done with Loraine. She is awesome! Thank you!

Went to this location for the first time because the the nearest location to my home was not yet open. Booked a Wax for me and one for my friend. It was her first time there. When we arrived for our appointment, we were told that her appointment was cancelled because the person who was waxing her did not show up. The receptionist then claimed she called several times but could not get through, when I’m fact she only called once when we were already in route. I explained to her that the appointments were made together and that they could have called me since I booked both of our appointments. She then decided she could fit her in 40 mins after my wax appointment. They also failed to mention that since it was her first wax, she qualified for a free service. Then the person who did my Brazilian wax didn’t seem very friendly at first, she took her time pulling off the wax, which made it 10xs more painful and I still had wax left on me when I got home that hurt to pull off. I am usually not one to complain, but I will never go back to this location. My first experience was so much more professional and the staff was much more friendly.

Alaysia is simply the best...gentle with a perfect bedside manner!!!!

I got a Brazilian wax. Great service! I grabbed a package or multiple waxes.

Awesome customer service! They treated me like I was a very important customer. I felt empowered. The waxing was the most comfortable, painless wax Ive ever gotten. Very sweet girls. They made my birthday very special. Definitely recommend!!

Professional & on time!

Ive been going for a long time but I went on 5/5 and the esthetician did my Brazilian in 3 big swipes of wax. Which not only is way more painful on the client (Ive been doing this long enough to know the normal amount of discomfort) but also proved to be much less effective. It broke all my hairs and now 4 days after my apt I have significant regrowth. She was lovely and made me feel super comfortable but maybe just going over best practice with the employees would help prevent this. all my other trips have been 5 stars!

Had a full leg wax, and it was good except that the aesthetician didn’t do my knees or feet, and she left wax on my legs. I didn’t realize it until after I left, so went back in and rescheduled for the next day to get it finished. Reyna, who completed the task, was super thorough and sweet, and I will be sure to book with her next time. Reyna gets five stars but Aleisha gets 3.

Always happy reception when you walk in, until you leave. Prices are reasonable for services offered

Come here all the time- quick and nice service. Lorraine is the best!

Had my appointment rescheduled 3 times in the same day. By the time the waxer got there for the 3rd rescheduled appointment, she was late and I still had to wait another 15 minutes for her to get set up. I just walked out and went to a different location after that.I have been to this store multiple times over the years and moved away in March. This was my first time going after I moved and after we went into shelter in place mode. Unfortunate experience this time but I know now not to go to the WC location.

I am always pleased with the customer service and quality waxing at European Wax Center. I highly recommend Lorraine, for all your waxing needs!

Staff is always so friendly, helpful, and knowledgeable. I adore my waxer! Best waxing in the East Bay!

Always great

Professional. Nice. And a mostly painless wax. Better then regular waxing. Staff was nice. Coming back soon!

They are so gossipy about every customer there. I’m not surprised if they talked about everybody there. Rude customer service. Overall just not a good place. Pleasant hill is better though

Ill tell ya right now that the customer service at this place is horrible, apparently they have known for weeks that there is a customer service problem and they refuse to rectify it. They said that all they can do is apologize. However, if you do make it in, get Loraine. She is the best esthetician there.

While Ive had good experiences at other locations, I recently had a terrible one. Went for an underarm wax and they were seriously so rough. Theres no way I would go back for any lady parts.

If I could leave zero stars I would. It was my first time at this location and I had the worst service of my life by the waxer Avi/Ari.I had a full bikini scheduled and she made it sooo painful and pulled the wax off slowly that I kept wincing. She did not try making small talk or spreading the wax a bit thicker instead she yelled at me to take bigger deep breaths. I am a very anxious person and I kept telling her I am taking deep breaths. Mid way through the wax she takes off her gloves and tells me someone else will finish. I sit there waiting for someone else to come in she tells me get off the bed and LEAVE the room chasing me off the bed while Im NAKED! I couldnt believe how she was yelling and quickly put my pants on and left the room in tears. The manager offered someone else finish the service but I left the building crying. I CANNOT believe how terrible they are. I already wrote a complaint to corporate about how degraded and disrespected I felt.Ari should get fired and apologize ASAP. When I got home and checked my underwear was stuck to me because of how much wax she left. I am traumatized. European Wax Center has lost my business forever!

Front desk are not welcoming and rude. Always 10-15 min late with the appointments. Book too many people at the same time. Worst location l have been in. The wax girls are good and very nice, it is too bad this place runs by the wrong people

I don’t understand if my waxer works the latest shift at the WC location and it closes at 8pm, why the latest appointment they can take is at 6:45pm?

This place is great

Best wax center around!!!

My brows look amazing

Great service

Horrible experience. Unprepared, unprofessional, and overall rude. I will not return!!

Claudia is a magician.