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AT&T Store
1521 Olympic Blvd, Walnut Creek, CA 94596, United States
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AT&T Store
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La
Review №1

Marquez was super friendly and knowledgeable. He broke down a bunch of different scenarios for me to get a new phone based on a few different variables. He was patient and explained everything thoroughly. Most importantly, we found a solution that worked and he helped me with every step. Thanks Marquez!

Be
Review №2

Marquez is the absolute best. He was incredibly helpful, knowledgeable, patient… just an absolute delight. Other customers came and asked for him by name and I can see why! We’ll be going directly to him for all our needs. Promote this man, give him a raise, appreciate that you have such a wonderful employee! He’s truly fantastic!

Ca
Review №3

Marquez Dansby in Walnut Creek store was TERRIFIC!! He helped us with 3 upgrades for my family and his patience was amazing!! Super professional, helpful, and knowledgeable about all the new products and technology that comes with it!! His humor was the cherry on top!! Thank you so much for the stellar attention to detail, Marquez!! See you soon!!

Ro
Review №4

We came into the store to receive an upgrade, and Marquez was helping us. First let me say he was extremely helpful and knowledgeable. He walked us through the set up of our new phone as well as walked us through all of the phone features. He answered all of our questions and we left feel extremely satisfied. Would highly recommend this store for all of your AT&T needs.

ca
Review №5

Jordan and Julia were wonderful. At 73 I came in with a tattered note9. They helped me through the process of buying an appropriate phone for me to installing all my apps and retrieving my passwords. They were both amazing and beyond patient.

EZ
Review №6

Marquez was great and professional. Very helpful 👌

an
Review №7

I was asked immediately what my name was and told to sit down. I waited for 20 minutes, watching other customers come in. One, a cute blonde, got immediate service. Another couple walked in after her and got served. Since my request didnt involve a sale, I sat, and sat, and sat. Its after work and I am hungry and tired. Still no Service...

Br
Review №8

Luis was rude and unhelpful, told me they didnt have any iPhone 12 Pro Max, sent us to the Apple Store instead, we decided to come back and Marquez found a Pro Max but then gave me the wrong charger to my phone which made me lose $40 and seemed like he had absolutely no training or any info about product and was extremely unprofessional from start to finish.Literally do not come here it was awful, most of these reviews must not be legit because there was nothing good about the place. Although Cameron was very nice and greeted us.

Si
Review №9

We had the pleasure of being assisted by Marquez who went above and beyond to ensure that we got everything we needed. We left feeling more knowledgeable about our tech and excited for our new gadgets. We would absolutely ask for Marquez again if and whenever we were to return to the store.

Ma
Review №10

Marquez was so wonderful! Very friendly, helpful and informative. Definitely go see him for any phone needs :)

Ca
Review №11

This is the second phone Ive upgraded at this location, and Ive had great experiences both times. Karl helped us upgrade to the Samsung S21 Ultra. He was very knowledgeable - and I appreciated that he took time to look through all the promotions available to help us find the best deal. Well definitely be back to this location again!

Ch
Review №12

We had a great experience at this store upgrading our phone. Julia was especially helpful and was able to answer every question we had. Everyone that works at the store was very friendly.

De
Review №13

Márquez was extremely helpful. He was efficient and got me in and out quickly. He also helped me save some money on my plan by letting me know about discounts I was not aware of. 5 stars.

Ke
Review №14

Robert was amazing! He was quick and gave me everything I needed! He’s the best, when you come here ask for Rob!

Il
Review №15

Great experience! Very friendly and helpful. Organized and present. Robert was great helping me out today =).

Se
Review №16

Karl was incredibly patient when helping my father look for a flip phone. Im well aware ATT and their employees dont make much of a profit off of these low-tech devices, but Karl managed to treat his indecision on the flip phone as if we were upgrading our devices. Appreciate his thoroughness and professionalism through the ordeal.

An
Review №17

Julia was wonderful in getting my husband and I new iPhone 12’s. She spent the necessary time with us and answered all of our questions. She was very knowledgeable and efficient. On a rare occasion, if she didn’t know the answer she found out immediately. She is a smart young lady. She was professional, kind and someone I would want as an employee. She gave us her undivided attention during the whole process. This location was out of stock but she helped us order from The Apple store for next day pick up. Then, the next day she got out new phones all set up. We had a great experience all due to Julia.

Pi
Review №18

Make sure you ask for Marquez! We were planning to leave AT&T but Marquez got us the BEST deal!!! Thank you SO MUCH!

An
Review №19

Sarah provided excellent service and answered all of my questions. She was straight forward and honest without being blunt, and had a lovely sense of humor that made the somewhat tedious process joyful. I felt heard and respected. It was fantastic customer service.

Ma
Review №20

Karl is a great asset to AT&T he is very knowledgeable, kind and honest. As a customer, I felt very well taken care of. He fixed the problem and encourage me to install a TV service at my home. I am blessed that I got him to be my advisor. He helped me with my phone bill payment as well. I will come to see him again! Great job Karl, thank you! Your customer Margarite

Ka
Review №21

Marquez was AWESOME! Super patient, thorough, and efficient. Really appreciate him and the other representatives at the store who made switching providers way easier than anticipated.

Sa
Review №22

I popped into the Walnut Creek AT&T store without an appointment and was promptly attended to. Robert was helpful, informative and patient. I could have been in and out in 30 minutes but chose to update/transfer in store. The team checked on me regularly to see how progress was coming along and ask if I had questions. It was a truly easy experience.

Ja
Review №23

Julia assisted me with my purchase and plan upgrade today. She was amazing! Extremely patient with with me and explained everything thoroughly and got me a better price and plan. Jordan also assisted and was very helpful. They both made my visit very pleasant! I highly recommend this store.

Ki
Review №24

Luis was super helpful and patient. He ensured we got a great deal and took his time to make sure all questions were answered. Thank you!

He
Review №25

Robert was excellent! My phone battery died and needed either a fix or a brand new phone.. well, since Samsung doesnt make phones that you can easily fix, seemed easier to just buy a new one. And I decided to get one for my daughters birthday too! 🎂 Robert was patient, thoughtful and even went back to see if we could find a clear case for me, but unfortunately not available. But thats OK, the customer service was fantastic.

Ch
Review №26

Robert at the store was amazing- he took time to help me through the new I phone purchase. Did not rush me at all. Thanks Robert!

Ch
Review №27

We have been with AT&T cellular since 2004 and we have never had service like Karl showed us today. Top notch customer service from a respectable individual. Truly demonstrated he was trying to help instead of trying to just sell us on a deal. We have been trying to upgrade our phones and simply due to other stores disrespectful demeanor we have held off. Due to Karl’s patience answering all of our questions we will be happily upgrading our plan like he recommended and will be highly considering the other bundle options. Great work.

Ka
Review №28

Julia was amazing. I was in and out in under 30 minutes. She was so helpful and answered all of my questions and concerns. I have been “working”with Apple for over 6 months to resolve my issue and gotten nowhere. Thank you very much Julia!!!

Ti
Review №29

Great service. They were very attentive to our issues.

Hi
Review №30

Robert and Jordan were like kobe and Shaq. Both services were equally amazing, they were able to answer every question I’ve had with suggestions to follow! I walked in with a lot at hand and left with nothing but satisfaction. A big Thank you to the wonderful crew at AT&T ! See you soon for any other needs keep it up!

Ch
Review №31

Karl was great! He was nice and super helpful. He helped me find a better plan than cost me less money!

AN
Review №32

ATT reps are very patient, helpful, understsnding of hearing loss & very professional with the seniors who may be less tech saavy than younger generations . The ATT customer rep Daniel in Walnut Creek & the manager Millard went above and beyond to clarify & repeat information offering personal help to ensure customer understands information being presented & will have user friendly experience . I was very impressed. I have been an xfinity customer for over 25 years and never received the care & kindness towards me . As an aging senior it made all the difference in the world who I will choose to do business with .

Ve
Review №33

Marquez was great very efficient and found better deals for my plan! Manager Cam was also great accommodating and resourceful!

Le
Review №34

Coming into this store was the best decision I made all day! Max immediately helped me when I walked in and assisted me in every way possible! He was very thorough and explained everything he helped me with today! Jordan is the manager here and is awesome, he was very nice and assisted Max with helping me! They were both very attentive and answered all my questions. Very nice people, very professional and very nice clean store!

Na
Review №35

This was an amazing experience. Came in and they showed me the phone, I picked it, they provided. I love the promotion; buy 2 accessories and get one free. Your going to get it anyways, so why not free. Also Marquez was amazing and extremely helpful. Thank you so much.

Ki
Review №36

Julia was out-of-this-world amazing!! Helped me out a ton with my new phone! Very sweet and very beautiful 😉

He
Review №37

Karl was really helpful. He helped me get a new family plan. He answered all of my questions and was very knowledgeable about the available plans.

ma
Review №38

Marquez was so nice and helpful! Great service from him :)

Je
Review №39

Best experience of all the at&ts I’ve visited. All of the employees greeted me upon entrance. Jordan and Karl took care of me. Fast and easy and throughly explained. Answered all my questions and concerns and made me feel eager to ask more just because there knowledge was impeccable. Thanks for taking care me of me! My husband and I will be coming back again!!!

Da
Review №40

Sarah was very helpful. She made my transaction quick and stress free. 100% recommend this store.

Is
Review №41

Marquez was very helpful today! We got 2 new phones and a new IPad! Great job

Ta
Review №42

I am not a tech savvy person what so ever so going to places like this really stresses me out. However when I went in the really helpful worker named Daniel really put me at ease in such a stressful situation for me. Daniel’s customer service went over and beyond my expectations and I am so thankful. Thank you!!

Nu
Review №43

Robert at Walnut Creek is amazing! Turned a visit I was regretting into a very positive experience, thank you Robert!

Ka
Review №44

Max was wonderful! He’s very helpful and patient. He explains things thoroughly with kindness!

Na
Review №45

Luis at AT&T Walnut Creek did an AMAZING job working with both my mom and I transitioning to new iPhone 12/ 12 ProMax. Making sure we understood anything and every question/concern we had. A stellar experience. Now I’m overzealous to start using my new iPhone 12 Pro Max. Thank you so much to Luis and all of the staff working at AT&T today.

Su
Review №46

Great experience at the AT&T store downtown Walnut Creek, CA! Julia was very helpful in answering all my questions and has a super sweet personality. I’ll be back!!

Ry
Review №47

Robert helped my girlfriend find and set up her new phone which she now loves. We really appreciated his knowledge and guidance. We’ll definitely be returning customers. Ask for Robert and he’ll give you expert level help!

Ki
Review №48

Sarah was so awesome. She deserves a five star rating. Very good customer service, a lot of patience, spent an hour with me addressing all my concerns, answering questions. Even saved me quite a bit of money on my bill 🤟🏾😁🤟🏾😁. Kudos to you girl. Thank you again for all your help.

An
Review №49

I came in with a big headache and a complicated account situation and I was taken care of above and beyond!! I’m so grateful and relieved! Julia was so pleasant and professional throughout my entire experience. I called ahead and she was so understanding on the phone I drove down to the store to finish working through my situation. Steffani the store manager was incredibly knowledgeable and also supported me through the entire process. I was pleased to see how kind warm and professional they were being with all the customers that came into the store. I was ready to leave AT&T prior to tonight’s experience just due to frustration with their corporate over the phone customer service or lack of and inefficiency. Because of the caliber, intelligence, and willingness to help me they saved an important AT&T customer!

Je
Review №50

Marquez was really patient and helped us sort through complicated issues with our tv I’m going to see how to sort through complicated issues with our billing. He also switched us to a new plan and help reduce our monthly bill.

An
Review №51

Max was incredibly helpful & friendly, best customer experience Ive had in a long time.

Do
Review №52

I usually compare going to the ATT Store to going to the dentist, but now I have a wonderful dentist and had a great experience purchasing a new iPhone 12 Pro. I made an appointment on line and arrived a little early and Robert helped me right away. I decided on the phone and Robert did some research and helped me save some $$. I purchased a case, screen saver and adapter was free. I’m usually a little uncomfortable transferring the old phone to the new, but Robert walked me through it and I was successful! I’m going to turn in my old phone for some money off. It’s so nice to have a new phone! A great experience at the ATT Store with Robert!

li
Review №53

Devon was such big help and was able to answer all of our questions. He was friendly and knowledgeable- he made my process of getting the new iPhone 12 Pro Max easy and fast.

Wi
Review №54

Karl was an outstanding salesperson. Very kind and helpful. Thank you so much.

Cr
Review №55

Max was incredibly helpful in adding a new line and setting up the best rate plan for my family. Thank you!

Mo
Review №56

Robert was the best and very helpful and so professional if there is more stars will give him 10⭐️💫

Ke
Review №57

Robert was very informative for all our questions and very kind. Highly recommend!

Mi
Review №58

Marquez was very patient and personable. Great experience! Great customer service!

Ga
Review №59

Awesome service. Friendly and efficient

Ke
Review №60

Robert was great in helping get a phone upgraded and new family plan!

ca
Review №61

I came in for a cracked screen on my phone, and Daniel immediately helped me resolve the issue. He also took the initiative to look over my phone plan and helped me change to one that saved me money and had more services! He was extremely thorough, and discussed my home internet as well. He was friendly, engaging, and extremely knowledgeable. He made my experience painless and fun! Great employee, he should be recognized for his excellent customer service and genuine care

Je
Review №62

Julia has been amazing! We signed up for another line and everything went smoothly. Great customer service..

Sc
Review №63

Robert did an exceptional job helping us today. He made the new phone buying process easy, and he should be commended for his exceptional client service. Thanks!

Mo
Review №64

Great service! Very friendly very helpful and patient with me great visit!

Sh
Review №65

I experienced great customer service during my visit to the AT&T store in Walnut Creek ..The sales rep Daniel was awesome and answered all my questions and concerns even letting me know about special promotions I would give him a 10 star!

Ti
Review №66

Robert was very helpful. We purchased a new phone, changed our service to a less expensive plan and installed a couple screen protectors. He made the experience pleasant.

Ja
Review №67

Marquez was incredibly helpful in every facet of getting me set up with a new phone!

Jo
Review №68

Excellent help and service that I couldn’t myself.

Se
Review №69

Thank you Sarah so much for helping us with all of our questions and being patient while setting up our new phones. You are appreciated!

An
Review №70

Robert was a delight to work with, got a 4th line added to our account in no time. He let me know about some new offers without being pushy. Very professional and pleasant to talk to.

Ma
Review №71

Karl was great! Super helpful if both helping with picking up a new phone as well as helping shift over to a new plan for us. Thanks Karl!

Ki
Review №72

Great service, didn’t have to wait. Very helpful and answered all of my questions!

Pa
Review №73

Marc, was professional and helpful with my visit today!

Ta
Review №74

Robert was extremely helpful and patient with answering my family’s questions. Thanks to him, we have a new WiFi and cell phone plan that we’re happy with.

Mo
Review №75

I had a great experience dealing with Marquez, he was very helpful and professional

Ll
Review №76

Marquez helped us and he was super helpful and easy to work with. Thanks

Li
Review №77

When I left the store I felt Sarah had been helpful, but as it turns out she was NOT. 1. She did not sign us up for the $700 trade-in promotion and did not tell us we had to do that. 2. She told us the wrong info on the plan change she proposed. These are both major issues and I have make to an awful lot of additional phone calls etc. to get this all taken care of.

Gr
Review №78

Purchasing a new mobile phone is not always an easy process. Robert made getting a couple of upgrades super simple. He is kind, patient and did an outstanding job!Thank you... I appreciate you!

An
Review №79

Came in to get the new iPhone promo and Julia was super patient and helpful! She was speedy and able to get my transaction done without any hiccups.

T
Review №80

This is a very clean and organized store with nice displays. They can do more towards increasing accessory inventory with competitive pricing. This is a corporate store.. One important and key operational issue at this store are the employees. They are not good simply put. Ive observed them the handful of times Ive been there, despicable how they handle and talk to elderly customers, and lack of interest or enthusiasm towards the rest of the customers is very evident. They really need to replace them, and better customer service/sales 101. If I were to only rate the employees it would be 1 star. If you dont have an appointment they will not help you, but when you do, Ive had to wait 15 min beyond my appointment time without acknowledging(very slow day), that is just poor, and unacceptable. No excuses please, its utterly irresponsible. Ive seen a customer waiting get up and leave. Mind you, Ive been an AT&T wireless customer for over 20 years, but am reconsidering my loyalty. Be aware of the sneaky attempts to dupe you into services that are not included in the plan, but they quickly make a statement where you perceive it as its included in the plan(at this store).

au
Review №81

Sarah was super friendly and nice! Amazing customer service

Ja
Review №82

Steffine was amazing, I had a issue with longstanding account. She went out of her way to contact the right department and find me a solution to my need immediately without a runaround or reasons why she could not help. This is the reason why I have been a loyal customer for years and will continue to be along with sharing my experience and encouraging others to become part of AT&T

Ri
Review №83

Wonderful customer service- took time to explain billing and transfer data - great experience !

Co
Review №84

Everyone there was very kind and very patient can’t wait to go back!

Ma
Review №85

Marquez was thorough in answering all our questions and provided plan details and best options for our family.

Mi
Review №86

Robert was very helpful and informed us the best deal for nurses! Thanks Robert. Thanks ATT Walnut Creek!

Je
Review №87

Great customer service and very helpful.

Ni
Review №88

Julia was so helpful and patient assisting me in getting a new phone and setting it up. She has patience of a saint. A delight to work with.

a
Review №89

Customer service is terrible. I cant not find 1 intelligent person who knows how to resolve problems with the at&t mobile service.

Sh
Review №90

Ms Sarah Elliott,Was very welcoming and patient while assisting both myself and granddaughter with our purchase of a a new cell and adding a new line to my existing account. I would definitely refer her as a awesome customer service representative !!Thank you Sarah!!

Ra
Review №91

Rob did an amazing job! We had three phone upgrades with a bunch of accessories. Rob was patient friendly and super helpful!

Da
Review №92

Julia was the associate that helped me me and she was very professional and had great customer service. Jordan I believe also helped explain and clarify things to us. They continued to help us even after they were about to close.

Kr
Review №93

Julia helped me with my purchases. Great customer service! She knew everything and helped me find the perfect phone and accessories. She was patient and guided me through the whole process and explained all the cost.

St
Review №94

Came to Walnut Creek At&T & was helped by Julia, great customer service. Thank you.

Ka
Review №95

Julia was very helpful, patient and knowledgeable.

Te
Review №96

Super helpful! Super efficient!

Ge
Review №97

Miller gave me excellent service.

Ke
Review №98

Dishonest1) While we were there, they went into my wifes phone and gave themselves a 5-star rating on Google.2) Came in to set up a wireless account. 1 week later, someone from AT&T came to our house to install home internet which we never signed up for. The salesman signed us up without our consent.3) There was an error on our billing the first month. I went into the store to have it fixed and they told us to call AT&T Loyalty to be credited. When I spoke with Loyalty they said the store had the ability to make the change but just didnt want to do it.

Ch
Review №99

Marquez helped me and my sister trade in our old phones and was super helpful!!

Ry
Review №100

Robert was very helpful and accomodating. He made everything easy for us.

Information
16 Photos
100 Comments
4.4 Rating
  • Address:1521 Olympic Blvd, Walnut Creek, CA 94596, United States
  • Site:https://att.com/stores/california/walnut-creek/83123
  • Phone:+1 925-932-9640
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Debit cards:Yes
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