I just purchased a 22 Santa Fe from Five Star Hyundai of Warner Robins. This is my 5th vehicle Ive purchased over the years from Five Star. I simply wont shop anywhere else. Amazingly easy transaction. Hayden is a credit to your already fine company. Great sales associate and smart? Forget about it . . . he was answering questions about the Santa Fe before I could even ask them. If only every car sales person was like Hayden! Great experience.

I was very pleased with my experience here. They did an awesome job making me feel comfortable and helping find the perfect car. I got exactly what I wanted and I couldn’t be happier. Go visit Hayden Cheney he’s amazing 🤩

We recently purchased our second Hyundai from Five Star and had the opportunity to work with Hayden Cheney. He was knowledgeable amd enthusiastic about the product he was selling and he listened to what we had to say which helped us in the buying process. Hayden exemplifies excellence in customer service which seems lacking in todays world so it was very refreshing. Once settled on the car we wanted, Alex Perry, credit manager, assisted us with the financing process with the same excellent customer service and we were on our way to enjoy our new purchase without all the hassles you normally find at that stage of the purchase. Be sure when you visit Five Star Hyundai on your next car buying adventure, remember to ask for Hayden Cheney, you will not be sorry.

Generally dont like vehicle shopping...But, I love to deal with dealers that are straight and honest. If thats you, this is the place to go. Atmosphere is great, not pushy, and friendly. Best was dealing with Hayden Cheney. Easy to talk to, willing to do business but does so with honesty and integrity. If your in the market for a vehicle -ask for him. Alex in Finance also so friendly and helpful. A fantastic overall experience!!!

Just bought a used Toyota Camry from Hayden Cheney at Five star Hyundai in Warner Robins and thoroughly enjoyed the experience! Hayden Cheney and the whole sales team there made is feel welcome. Would definitely suggest you give them a try if you are in the market for a new or used vehicle!

Hayden Cheney is the salesman to work when buying a new car. He will LISTEN to you and work with you to meet your needs. This was the best experience I have ever.

From the get-go, I dealt with Hayden Cheney, and I loved every second of my experience there. He was very upfront and honest with every answer to my questions, and an all-around good guy. He did everything possible to make it all quick and painless! Would highly recommend anyone to this location of Five Star!

Alex was great. Very professional and helpfulWe drove 6.5 hours from Virginia. Worth it!The staff we interacted with was great as well.When we want another vehicle they will be the first place to check.ThanksTony & Kim

Just bought a 2022 Hyundai Santa Fe from Hayden Cheney at Five star Hyundai in Warner Robins and I love it!! Hayden Cheney and the sales team was amazing throughout the whole process!! The whole experience was a 10/10 I recommend five star Hyundai in Warner Robins to anyone looking for a car!

I was super pleased with the service. I mean the manager was able to get me in without an appointment. They did all the work I ask for and even gave me recommendations on my vehicle. The price was good. I mean no complaints here. I think I have found the place to bring my Hyundai to since I have two of them..Thank you guys for your great service.

Combined rating for this dealer is a 2.Five (5) stars for the Service Department and zero (0) stars for sales. The service staff have always had fantastic service whenever we needed to use them.As for sales, when going to purchase my 4th Hyundai (3rd at this dealer), sales staff told me they could get me the car I wanted shipped in since they did not have what I wanted in stock. What they didnt tell me was that they would add $5100 to the price once we sat down to talk figures.That is almost 12% of the price of the vehicle tacked on, because as I was told, the market would bear it.The market would not. We walked out and immediately contacted Potemkin Hyundai in Atlanta who actually had the vehicle. They were fantastic. The next day I drove to Atlanta and bought the car directly from them. That drive to Atlanta was much cheaper than $5100 and Potemkin Hyundai didnt play those those games. Really disappointed in Five Star.

My Husband bought a 2022 Hyundai Elantra Limited from Hayden Cheney, he got me out of the car i was driving which I hated and into a brand new elantra for $200 less then I was paying a month. I’m so grateful for genuine people like Hayden who truly are genuine and care about your wants and needs not just the car they want to sell you. Hayden is the best respresentation of your company and every employee should model themselves after him . Alex Perry Rocked In Finance As Well. You Have A Lifetime Customer

Five Star Hyundai definitely deserves a 5 Star rating ! The sales team worked very hard to get me the truck I wanted the new 2022 Hyundai Santa Cruz. I was very impressed with Toby Bircheat and the sales staff everyone was professional and very knowledgeable. Toby Bircheat answered all my questions and was very patient with me ! I would definitely recommend Five Star Hyundai to anyone looking to buy an Hyundai vehicle ! Thanks 5 Star Hyundai I absolutely love my new Santa Cruz !

Well I can say that after dealing with Albany 5 star this place deserves 5 stars… they had my car going as soon as the parts came in. The lady “I forgot her name” but she answers the phone when you hit 2 for sales well let’s just say she was AWESOME!!! She helped me whenever I asked for her help she really kept me informed on what was going on. They are very professional and I would definitely recommend them to anyone. Thank you

From the moment I pulled up and got out of my car, I was greeted with Mr. Toby and his friendly smile/firm hand shake. He understood my ‘why’ with selling my car and he worked diligently with me and financing to ensure I got the best deal. Very happy to have done business with this professional and HIGHLY suggest you all take a chance with them too!

Friendly customer service, clean lobby while waiting, and service did not take long. They were even able to reschedule my appointment from earlier in the week without any hassle. This will be my go-to place for service for my new Hyundai, even though I bought it at a different dealership.

A great experience with this dealership. No pressure, no gotta get this deal today. Just straight-forward help getting a car I am really happy with. Great staff and a special shout-out to Hayden!

This is the best automobile dealership in the city of Warner Robins. I have never been treated better when shopping for a new vehicle.Toby Bircheat is the man to see. You will be treated with respect and courtesy . These people want your business and deserve your business. Go see them for the best deal in town.

Ive been to this dealerships service center many times and was very pleased. Ive owned two Hyundai vehicles and any repairs I needed while under warranty were taken care of here. The guys are friendly and take care of you. Service is fast. In and out in the same day every time.

This will be the last time I do business with a dealership. I bought a lightly used car from here last spring. I found the car online and came in to find out they were selling at a higher price. I was promised I would get the online price since I was an online lead. I signed off on the quote with a generous dealer fee. They switched the conversation to payments and were very forceful when I mentioned sleeping on the offer and coming back the next day. After signing the papers, I realized they had included $4k in additional service contracts when I live over an hour away. They also didnt honor the online price and charged their own retail price. Yes, I am gullible for believing they would honor the printed quote they presented and signed and not verifying the amount of payments. Of course, they became unresponsive in multiple attempts to cancel and get reimbursed for the service contract beginning the next business day. The salesperson and finance manager made many presentations that, in hindsight, were lies.

I had a wonderful first-time vehicle purchasing experience thanks to Garrett Cox! He and the rest of the staff were so positive and friendly. I came in to look at a 2021 Hyundai Elantra SEL, and I absolutely loved it. Garrett worked hard to help me get what I wanted! So thankful for how helpful he and the rest of the Five Star team were! Loving my new ride!!

The salesperson was nice and seemed to be a little new. He took the time, though, to find answers to questions we had that he didnt know. However, we were extremely disappointed and frustrated with the service we got from the business manager. We had agreed to purchase our vehicle on a Saturday, but could not complete the transaction until Monday. Both my husband and I left work early and we ended up waiting for nearly 4 hours to get into the business managers office. People that had arrived after us were seen before us. When there, the business manager tried to tack on nearly $10k of extra stuff and was extremely shady about the cost. On the sheet with the salesman, the price of the vehicle was listed, but the monthly payments included the cost of these additional things with the remaining balance without any mention of these being included. While they werent technically lying, they sure were not being honest. When we got the actual signing of the paperwork, they tried to brush us by the amount we were actually financing to just sign it since we already agreed to the monthly payment. The business manager seemed off put when we questioned some of the values, and only seemed to give solid answers after being pushed. We quite literally spent our entire evening there waiting, paying a babysitter, missing out on dinner after working all day to have someone try to siphon out more money from the sale. If you plan to purchase a vehicle from them, I would highly recommend running the numbers yourself and carefully watch everything when you go to sign.

Mathew really went out his way to get me the car Everyone said I couldn’t afford to have. I just want to say great service. If you want a car and everyone has told you no!!! Ask for Mathew he will get it done!!!!!

My experience at Five Star Hyundai was amazing. The staff was all very friendly and helpful. The service manager, Jared Christian, provided us with exceptional service. Our car was taken back when we arrived and the service team got right on it and finished quickly and we were in our way. Kudos to them. They have customer service down!

We had car trouble while passing through Warner-Robins and were 400 miles from home. Jared in the service department was able to help us out right away. He was extremely nice and kept us updated every step of the process. We would highly recommend using the service department at Five Star.

Matt was great! Very easy to work with. The whole crew here made me feel at home. Keep it up!

We had a great experience with all the guys at Five Star Hyundai! Mathew was our salesman & was a pleasure to work with! Their GM & Finance manager we’re extremely helpful in getting us the best deal possible!

Had a great experience yesterday buying our new Hyundai Palisade! Our salesman, Paul Lathrop, was wonderful! He was very friendly, helpful and knowledgeable, without being pushy. If we had a question he wasn’t sure about, he was quick to find an answer for. In fact, everyone there was friendly and helpful! We would definitely go there again! Thank you again Paul Lanthrop and Five Star Hyundai of Warner Robins!Steve and Cathy Purser

Jared was my Service rep. Service was timely and staff were well mannered. When they were not able to print a wheel alignment report due to a broken printer, they offered to redo the alignment at no extra cost to make up for it once the printer was replaced.

Hayden Cheney was very high spirited and very helpful on helping us find the right card to fit our needs. Very enjoy full experience. 10/10 recommend

I was there for routine maintenance. Basically an oil change with fluids topped off. Outside of oily finger prints on my hood, I found service to be adequate. BMW service guys do not leave oily fingerprints when my car is serviced there. I expect the same level of courtesy!

Thank you Toby and Hayden for helping me and my husband purchase our new Palisade! Thanks to Alex for the easy purchase in finance! Cody and Jack for helping make this purchase our favorite SUV ever!

Thank you Alex Del Valle for your amazing customer service. Alex worked with us over the phone and we finally made the drive from Columbus GA and could not have asked for a better experience. I would highly recommend Alex and this Hyundai location to anyone. I am loving my new 2021 Santa Fe.

Toby helped us today with the purchase of our 2021 Sonata SEL. He was very knowledgeable, professional and friendly. He made the process smooth and easy which is very rare with a car purchase! We will definitely recommend him and look forward to doing more business with him in the future.

Wonderful buying experience! Alex Perry is very knowledgeable, friendly, thorough and he provided all around great customer service! Alex and Jack worked out a great deal for us on a new Sonata! Also, I love all of the awesome perks that came along with my new car that are not seen at other dealerships! Thanks so much!!

Had to bring my car in while driving on a road trip due to an engine issue and Jared in service was great! We were able to get in right away and we’re out in under 2 hours and back on the road!

Hayden Cheney was my sales person. He was great. He explained everything well and was very patient with me. I would recommend anyone to ask for him when shopping at Five Star Hyundai of Warner Robins. I’m glad that I decided to come to Five Star Hyundai!

I would like to thank Alex Del Valle for making my shopping experience a really pleasant one at Five Star Hyundai. He worked with me by telephone for a few weeks about the 2021 Sonata that I had been looking at online. He and Brianna made it happen for me. Thanks again Alex Del Valle for your patience and giving me the tutorial of my car. Im sure I am going to love it!

I had fantastic customer service with Jared. He pushed my car through repairs as he knows I have only the one vehicle. The mechanics Thomas and Chris got the work completed.I highly recommend five Stat hyundai!

Five Star Hyundai was a good experience with sales and financing. However, my first experience with the service department did not leave me with a good feeling. Service manager was dismissive with me at first regarding my appointment. They also failed to give me a service report. I requested one the following day and it appears to be incomplete.

The men in the service department are very courteous and attended on all of my concerns and questions. They are very friendly and do everything possible to make sure you have the best experience when serving your vehicle.

I had an excellent experience here. The salesman who assisted me was Paul Lathrop. Paul is a good guy who genuinely cares about what you want. He was very helpful in showing me vehicles that were within my price range. I didn’t feel pressured to make a choice by him. In the end, I got a car that had all the features I wanted, that was in my price range, and I had a positive experience while doing so. If your looking for a good dealership and salesman, I would recommend Paul Lathrop at Five Star Hyundai.

UPDATE: In spite of taking the time to call and leaving a message, I never heard back from Jack.Brianna (Internet Sales Manager) was the STAR of the dealer, in my opinion. I can’t say enough good things about her. She is truly fantastic to work with! She was my very first contact with the dealer, and the only person I communicated with (other then Alex in finance) prior to going down to Warner Robins to purchase the car. She very professional at all times, and carefully listened to everything I said. She seemed to be waiting outside the main door of the dealer and seemed to know who I was upon my arrival, even through we had never met before, which was a nice touch. Car was detailed and ready for a final test drive.Hayden was pleasant to work with, although when I mentioned that the car only had a half tank of gas he did not take any action. I then texted Brianna and she made sure that the car was filled up before I left the dealer.Price as agreed on the phone, no surprises. There were some issues with processing my paperwork, which extended the buying process. We were going y to leave for lunch and come back, but instead my wife and I were surprised to be treated to lunch at the dealership as part of a special Mexican food buffett they had going on for their employees, and the food was very enjoyable! We were very appreciative of this special treat.I am taking off one star because of my interaction with Alex in Finance, who had forgotten the conversation we had on the phone about loan rates, and attempted to get me into a loan paying more than double the interest rate discussed on the phone. While the sad reality is that dealers want to make all the money they can, as a consumer I do not appreciate that in order to make a few hundred dollars more, a dealer would try to place a consumer in a much more detrimental loan to their finances. So for anyone reading this, my recommendation is to do your research BEFORE going to the dealer.10 days later, I’m loving the car and glad I drove 2 hours each way to get it, as I feel like I got a great value compared to other alternatives available for the same car in the metro Atlanta area, and had a great buying experience overall.

Our salesman, Hayden Cheney was very helpful. He knew the features and was very helpful. Probably the best car buying experience Ive ever had. I will recommend this dealership and staff to everyone.

The service manager was very kind and polite. My car was serviced promptly and I was able to have my Saturday 😃 to enjoy. Thanks Alvin and staff!

I received outstanding customer service from my salesman Matthew. Thanks for everything Im very happy with my purchase

Went to 5 Star Hyundai for an oil change, while waiting decided to check out the inventory. Met Alex we talked and build a rapport. Alex was very personable and overall a very nice guy. We discussed my car buying experience and what I was looking for in a car. Long story short Alex understood my needs and my day ended with a trade in for a 2021 Santa Fe. Alex was awesome during the entire process and I left the dealership at peace and loving my new car.Thanks Alex!!

Jon Usher was very helpful and friendly. Highly recommend this dealership.

Overall, it wasnt a great experience. Their sales team is very good, but their finance and accounting department is a mess. If you dont finance with them or their recommended credit union, you get absolutely punished. They take weeks to process the loan and since I was out of state I had to wait for my loan to clear before they would ship me the car. And even after my loan cleared it still took them several days to locate the funds within their own accounting system. Once they found out that had my own financing they asked how much I was authorized to borrow, then maxed out the loan. Its not a great time to buy a new vehicle, and there are price increases across the industry, but this was probably one of the worst examples price adjustments. Id been without a car for several weeks, so I didnt have the time to shop around or I would have kept looking for a more reasonable deal.

EDIT/Updated: Hyundai Management and I have come to an arrangement; which led to the successful purchase of a vehicle and a satisfied customer.

We found the car online that had everything we wanted. It was at a different dealership so Alex Perry and Garret Cox made sure that we were able to go look at it. And test drive it. Garret was AMAZING! He was so down to earth and made the entire process as light hearted as possible. He kept us laughing the entire time. Garret truly worked his hardest to get us into the vehicle we fell in love with. Not only that he stuck with us through the entire process. He truly went above and beyond! Like he even purchased batteries for the DVD player headphones and got a DVD out of his personal car so we could test it! Also Andre with finance was very personal and fast!

I’m giving a 5 bc my service was great. Each person I spoke with was nice and accommodating. And they fixed my ac like super fast when the part came in. It did take like 2 weeks for my part to come in but that wasn’t in their circle of control.The only thing I didn’t like (this is not services fault) was the calls I got from sales asking to buy my car back. If I wanted to sell my car I woulda did that instead of try to fix it. Not services fault that happened just something I think anyone should be aware of.This was my first time going to the dealership for anything involving repairs and the experience was nice.

Great folks to work with. Knowledgeable and very friendly. Very happy with my Sonata hybrid.

Absolutely Incredible. Matthew and Hayden were wonderful had me in a brand new car with a great deal.

Went to a few different dealerships and was getting the run around I stopped in late night and spoke with Hayden he actually let do a over night test drive I drove the car came back the next day and no hassle I told Hayden the payment I needed and he got me there effortlessly if your looking for a car go see Hayden at five star Hyundai wr

My experience at Hyundai was amazing. I got a brand new car and I absolutely love it. Terrance aka T-Dog made it the best experience for me in buying my first brand new car. He’s very friendly and absolutely great at what he does. I highly recommend coming here.

Great experience. GM was willing to work with us on price and he gave me exactly what I wanted for my trade in. Happy I was able to purchase locally and not have to drive up to ATL. Also the mark up on certain vehicles (palisade & telluride) is absolutely insane. Like I said earlier though GM was willing to work with us and we were able to come to an agreement. Ask for Alex if u go. He was our salesman and he was great also!

Hayden was a life saver. Thank you for your positive attitude no matter what issue we had come up. It made the process that much better despite the wait.

From the time that we entered the auto group the dealer representative had a command of the vehicle information that I did not for see he was excellent no wonder he had so many awards on his desk. He really new the cars inside out I appreciated his help with the vehicle setup thank you Hyundai

Update:I just want to give credit where it is due. This place is awesome. We had, issues, with the Palisade we bought. The crew at 5 Star went out of their way to make it right both with expert service and the right advice to get things straight with Hyundai America. Got another vehicle there and our second experience was even better. They really went out of their way to make everything a great experience. Huge shout out to Jack and Jared, true stars of sales and service.Came in after an online inquiry, everyone was exceedingly polite and the sales pro Ashley Alston was very knowledgeable and bent over backwards to help. Definitely a positive experience.

I purchased a 2022 Hyundai Tucson from Hayden Cheney He was an amazing sales professional . He made the Process in purchasing the vehicle very easy . He treated me like family . Awesome vehicle for sure .

Ive waited over a month to leave this review because I was really trying to give them the opportunity to make me happy. I shouldve made a fuss when my brand new tire was completely flat within 30 minutes of leaving the dealership. Instead I calmly and politely waited in a parking lot for over an hour for them to replace it. I was told then that theyd fix the error message I now had about the tire sensor when I came in to get the window tint I was promised. Two weeks later I went in for what I had thought was a scheduled appointment for both things. Apparently the salesman, Jeremy, didnt set anything up. I had to take a day off work for nothing. He assured me he would make it right by filling up my gas tank. Something he already promised and neglected to do when I purchased the vehicle. He set me up an actual appointment for the window tint but neglected to tell me to be prepared for a 3 hour wait time. Ive never had window tinting before and was only expecting about an hour so I had to reschedule again when I could be better prepared. Upon arriving for my new appointment I was informed 5 star switched companies and my appointment is no longer valid. Now missed 3 days of work for empty promises. I still have the error message Ive had since the tire debacle and I was told they cant help me and I have to find a Chevy dealership. So it is now my responsibility to correct their mistake. I bought this car on the promise of several perks I have not gotten and apparently never will. Even the one thing they managed to do was done incorrectly. Ive already made a payment and I still dont feel like I have what I purchased.

The only real thing that I didnt like about this past visit is that employees didnt seem to be on the same page. I informed an employee of my needs when I arrived and the employee that checked me out provided different information was wasnt aware of certain things that I needed. I ended up having to wait more time because employees werent on the same page. I usually dont have any major issues but wanted to bring this to you alls attention. Thank You!

I got a 2021 Hyundai Tucson which I didnt imagine driving away off the lot. Sells team and the financial services was phenomenal and the service department. Awesome place to go get a car from

The experience that my husband and I was fantastic Mr Hayden Chaney attended to us and he is a super great sales person he is a fantastic person we had such of great experience that we highly recommend people to visit five star Hyundai and buy a car we are happy and confortable with our new car thanks to all of you in five star for having such of great customer service we love it…. Thanks again

My girlfriend was looking to trade in her vehicle for a new Hyundai Santa Fe and she found one she wanted at Five Star. I called and spoke with Alex del Valle, he located the vehicle on their lot and he invited us to come look at it. During the entire 90 mile drive to look at it he began to work with us and even gave us a trade in value $3k higher than another dealership we were looking at sight unseen. Alex was very transparent and willing to work to make a deal. Both Alex and the GM of Five Star worked out a deal my girlfriend could not refuse and she left all Smiles in her new 2021 Quartz White Hyundai Santa Fe!! I will definitely recommend, refer, and return to Alex del Valle and Five Star Hyundai!

Just bought a 2018 Toyota Rav4 from Hayden Cheney. Everyone working was very professional. If you’re in the market for a new vehicle this place is awesome!

I highly recommend working with Garrett Cox at Five Star Hyundai of Warner Robins for your next vehicle purchase. Garrett went the extra mile to help me find the perfect car that met not only my personal and financial goals but is also a vehicle I am excited and proud to drive! He was friendly, responsive and made this a hassle free experience for me! Thank you Garrett for all of your help! You will be at the top of my list for any of my friends or family seeking to make a future vehicle purchase!

I dealt with Toby Bircheat and he was amazing. He was very knowledgeable and helpful. He worked with us to get a great deal.

Alex del Valle was extremely helpful and informative! He was not pushy or overbearing, which really made the experience wonderful! If you are in the market to buy a car and dont want to be bothered with pushy salesmen, he is definitely your guy!

I am highly disappointed in this dealership and the way they treated me after I purchased my 2022 Hyundai Elantra SEL back in June. I started experiencing a lot of issues with the wireless Apple CarPlay immediately after purchasing the car. I called the service department and I was informed to bring it in so they can take a look at it. It did exactly as I was informed 3 times at that. They informed me that there’s a known issue with the Apple CarPlay due to the recent iOS software update and there’s nothing they can do. I would have to wait till Apple releases a fix, which they have no clue when that will be. In the meantime, the gentleman told me to use wired until then. Unfortunately, after trying multiple cords I realized my car doesn’t SUPPORT WIRED AT ALL!!!! When I first purchased my car, I informed the sales man how important having GPS is for my line of work. So I have to rely on the Apple CarPlay a great deal. Not to mention, the general Voice Command doesn’t even work without it being connected to Apple CarPlay!!!! My biggest concern was if they knew this was an issue why sale me the car knowing I can’t afford to not have reliable GPS and it’s the simple fact that I can’t even use the regular Bluetooth Voice Command without it being connected to Apple CarPlay or Android Auto. If I would’ve known this in advance I would’ve never purchased this vehicle at that moment and held on to my previous car that did support the cord Apple CarPlay. I’ve been to the dealership multiple times and they basically told me there’s nothing they can do for me; even after I was informed that my car supported wired Apple CarPlay and I had only had it for a couple days around that time. I even talked with the General Manager and he told me to use a dashboard mount in the meantime until Apple releases a fix for it, download Waves the App to use the GPS, or purchase an android phone to use Android Auto instead. I was taken aback, because I could not get myself to understand why I have to do all of this extra work for a BRAND NEW car that I had just purchased, that should already be working properly without having to work around anything. That’s not fair to me at all!!! I also informed them numerous of times that I don’t feel safe driving this car due not being able to use the regular Bluetooth Voice Command and no being able to connect to Apple CarPlay as it works when it wants to. I don’t know what else to do at this point and I have tried everything. It sucks to be in this position, especially when it seems like no one cares. Don’t get me wrong I love the car itself, but the most important features I need like Apple CarPlay and Bluetooth Voice Command continues to give me major problems and now I’m sick with this car. They are quick to stay it’s not on them, because it’s an Apple issue. I completely understand that, but I didn’t buy the car from Apple. I purchased the car from them.lastly, I was even promised complementary tints with the purchase of my new car and when I called to set up an appointment. I was told they didn’t have it documented in the paperwork, so they can only honor 50% off the tint service. I have had it with this dealership and they have definitely lost a loyal customer for good!!!! Which is crazy because I purchased my last car from them; traded that one in to purchase the car I have now. This will definitely be the last Hyundai I ever buy.

Alex De Valle was Amazing in my first car buying experience! I thought I was going to leave disappointed, but I ended up leaving Ecstatic. Thank you also to the Manager for really pulling some strings and getting the car that I wanted. Also big thanks to the other Alex! Will definitely recommend to others in search of a car!

My wife needed a new car as her other car had mechanical issues. We decided to trade it in but having never done this she went to the dealership with plenty of reservations. The salesman she talked to, ashley, was very accommodating and helpful. He answered all of her questions, and was very attentive to what she was looking for. We will be back when we are ready for another car.

We bought a Hyundai Sante FE in Mar 21. This is our 5th or 6th car from a five star dealership in Warner Robins, 2nd one from this dealership, and it will be my last. I have never been treated as poorly at a car dealership as I have been at this one. I received a letter from Hyundai on about 25 Apr 21 saying Hyundai Financial will no longer be financing our vehicle. I called the Hyundai dealership and they stated they messed up on the financing paperwork and it was resubmitted on 19 Apr 21, almost 30 days later. They said first payment would be due about 30 days from the time they resubmitted the paperwork. The following week we received a statement from Hyundai Financial and we were already almost 30 days late. Called Hyundai Financial and they said there was nothing they could do. We called the dealership and told them our concern about it hitting our credit report since this was no fault of our own. They said if it hit out credit report then they would do a letter on out behave explaining there error. It did hit our credit report so we called them and asked for a letter. The refused to write us one. We called and left several messages for the General Manager, Jack Calhoun, and he never returned our phone call. We had an appointment with him a couple of weeks at 1215. When we showed up we were told he just went upstairs for training and they would get him. Then they came back and told us he went to lunch. Then 5 minutes later they came back and told us he was in a managers meeting off campus. This dealership is incompetent from the top down. Do yourself a favor and drive to Macon or Atlanta if you are looking for Hyundai. This dealership does not care about there customers.

Me and my family traveled to Warner Robins from Covington GA to purchase a 2015 Jeep Grand Cherokee Limited and was treated just like we were at home. Entire process was seamless and I would definitely recommend Ashley Alston as your preferred salesman.Thanks Five Star Hyundai, Warner Robins, GA 😇

Brianna was fantastic in locating and selling me a 2021 Santa Fe Limited today. I have had some issues in the past with car sales employees but she proved to me that she genuinely cares about the customer. I recommend anyone considering purchasing their next car to contact her!As a side note to the process, I initially spoke to her on the phone about my interest in the coming month or two about my thoughts in purchasing the Santa Fe. I mentioned what I expected to pay for it when I was ready. Few weeks later, she texted me with an offer that was thousands BELOW my expected price! That price she gave via text did not change once I was at the dealership or in the dreaded finance office which turned out to not be dreadful at all (Thanks Adrian!)Kudos to Brianna and the rest of the Warner Robins Five Star Hyundai team for making the car buying experience quick, easy, and actually fun!

Every action from start to finish was met w/total dedication to ensuring the customers needs were met. Attention to detail at every turn ensured a smooth and enjoyable car-buying experience. Mr Alex del Valle is a credit to your company and his continued dedication to serve the customer is exceptional. I will recommend your company to anyone who asks and definitely steer them towards your highl- effective representative Mr Alex del Valle.

Good service as always and friendly helpful staff, sat in the waiting room with 3 kids, they put cartoons on the tv for them and gave them popsicles!

They were very friendly, 6:00 appointment and we were out The door with a brand new vehicle shortly after closing. Everyone was easy going.

Alex de Valle was excellent to work with! He responded quickly to my questions and worked around my busy schedule. A great experience!

Hayden Cheney was an excellent salesman and was a true professional through and through while selling me a vehicle. Hayden Cheney showed me all of the features of the Hyundai Elantra 21. Its an excellent vehicle and Id highly recommend it as a bargain, great price great milage. Im very happy with is so far, it also has a great warranty.

I’m so glad I decided to stop here. I was driving by and only decided to stop and browse. Jeremy Koone came out and greeted me and was very helpful at answering all of my questions. He helped me find a car that offered everything I was looking for. He was amazing through the entire process. Honestly, the entire staff was helpful which is a rare find at a car dealership. Needless to say they helped me on an amazing deal and I was even able to trade in my own vehicle. I highly recommend this location if you’re looking for great customer service and a great deal!

Alex d was awesome! Wasnt expecting to leave with a good deal but. He got me in exactly want I wanted

I love bringing my car here for service. I had an appointment and the service is always quicker than expected. Alvin is great and goes out of his way to help you out and keep you informed with what’s going on. I highly recommend!

I took my daughter’s Elantra in for an upper O2 sensor to be replaced. The entire staff was friendly and professional. Jared took good care of me and was very nice and professional. Thank you for a great experience!

Went to Five Star Hyundai of Warner Robins not sure if I even wanted to walk away with one. Our Salesman Garrett Cox was extremely helpful and made sure we got the attention we needed to get the answers to all our questions. I know we were there about total of 4 or 5 hours looking at different SUVs. Garrett made sure we were well taken care of and looked at every single one with us and even gave his opinion which I greatly appreciated. I definitely recommend going to Five Star and see Garrett Cox. Thank you so Much for all your help for going the extra mile for us!

They did not have the exact vehicle that I had been looking for. It seemed to be a rare spec of exterior color, interior color & trim package. I had been looking at inventory online for a couple of months anywhere within 150 miles to no avail. Within minutes they found one in Tennessee and had it on its way that night. It came in the next morning only to realize that it did not have the interior color that I requested. They got right back on the phone and found another one in N.C. and had it there the next day. I live 90 miles from the dealership so they actually offered to have it delivered to my home for my convenience. I was impressed by how much they were willing to do to accommodate me instead of saying they couldnt find one and sending me on my way.

Hayden was my Salesman and very polite and knowledgeable to all the questions I needed answered. Would Definitely recommend him to anyone, and Five Star is lucky to have him.

Had a great experience and awesome service from Jeremy Koone!

Toby BircheatWas very attentive to our needs and facilitated all our requests within reason. He gave us the best price and always had a smile - which makes spending money a little less painful

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Brianna and Alex was very thorough and knowledgeable. They were able to find me a vehicle that suited my needs.

Alex del Valle was so helpful! I contacted him from out of state for help distinguishing exterior car color options he had in stock that were not available in my area. Within just a few minutes of my request, he sent a professional live video of both cars I asked about. Couldn’t have asked for more prompt or professional assistance.

Hayden was very good to me he help me get into a car the same day

I purchased my 1st car from Five Star Hyundai a year ago with Alex. At the time I thought I didnt have a chance of getting a new car but Alex got me in a 2020 Hyundai Accent. I was so appreciative to him because he told me not to worry ill get you approved.....With that being said I trusted him by being so honest with me I went back to him to purchased my 2021 Hyundai Kona I didnt want white so he found the color I wanted & it was delivered the next day. Alex is a great honest person & I truly thank him for helping me out. Thanks Alex...

Ashley Alston took great care of us and gave us a good deal. We are happy with our purchase.

We had a great experience with Toby! We recommend asking for him.

This dealership has went out of their way to make sure I was well taken care of. From salesman to the service department. Thanks!

Toby Bircheat did a great job helping us get our new car. Painless and quick experience.

The best experience I had purchasing a car, thanks to Ashley and Alex. They made this process so smooth. They paid attention to detail in what I was looking for. I would send anyone I know to see the guys at Hyundai.

Alvin greeted me courteously, and he took care of a recall that I was unaware of. The customer service is great.