My husband and I bought our first, dealership, vehicle from Lotspeich. The entire staff was absolutely amazing; however, Brandi went above and BEYOND for us! She made sure all of our questions were answered, even if that meant confirming with someone else, and made sure we had the tools and information we needed to be successful with our purchase being first timers! I one hundred percent recommend her if you’re looking for someone who is easy to talk to and will make sure you have what you need! When we eventually replace our other vehicle she will definitely be out go to!

Fantastic people. Always feel like part of the family when Im there. Im not in the habit of trusting car dealers, but I always trust them to treat me fairly.

This place! If you are looking for a dealership that truly cares about your needs and will fight to get you the best deal, look no further than Lotspeich! My sales rep, Nick, went above and beyond to get me in a SUV that fit my budget. I traded in my car for a 2018 Equinox! The color, the dope rims...I couldn’t ask for more! Every single individual in that place is so polite and nice! What a blessing today was! Thank you, Nick, for getting me into this amazing SUV and being so awesome! The process was quick and fast! PLEASE ask for Nick if you are looking to purchase! You won’t regret! It!

We have bought two vehicles from this dealership, everyone is always so helpful.

Our salesman Mark was great to work with, he made every effort to get us the exact car we wanted. He was knowledgeable and friendly. The financial staff Jonathan I believe was great as well he knew his job very well and explained everything we had questions about. We didn’t feel as if we were being pressured into things we didn’t need or want. All around great experience!

Absolutely the best car buying experience!  My sister and I went to Lotspeich Automotive, and bought a beautiful 2021 Buick Envison from Don Bertrand, our favorite sales consultant.  He is absolutely the best, he is very knowledgeable about the vehicles, and truly cares about his customers.  Don thoroughly explained everything about our vehicle.  Any questions we had, he took his time and answered them.  Don doesnt just sell cars, he builds a relationship with his customers. He made our buying experience awesome!  Going to Lotspeich Automotive is well worth it....you may come in as a guest, but you leave feeling like family! Thank you Don Bertrand and Lotspeich!!

Took my Chevy Malibu there multiple times for oil consumption issues I found and they said there was no problem. Engine died about 6 months later. There was considerable personal investment in keeping the oil fresh almost every 1,000 miles.

The entire team was friendly and understanding. I had many questions and they never hesitated to answer and did not make me feel bad for asking.

Dave was very friendly and knowledgeable about our new Buick Envision. While it was being shipped he kept us informed as to where it was and the eta. I would definitely recommend your dealership to others anywhere in Missouri.

My sister and I just bought our second car at Lotspeich Automotive from our favorite sales consultant, Don Bertrand . He sold us a beautiful 2021 Buick Envision.  Like always, we had a great time with Don, hes funny and makes us laugh all the time. Don and the other employees at Lotspeich are friendly and works really hard to give each customer a great car buying experience.  Don went over every detail and awesome features about the car, as well as the safety features.  He took his time making sure that we were set up properly in the cars system and that all of our questions were answered.  Although, we now live in Kansas, Lotspeich will still be where we buy our cars.  Thank you Don and Lotspeich for caring and for all of your hardwork!!

Buying a car online is a whole new experience. But Nick at Lotspeich made it very easy! He was great to work with and was even excited for me and my new purchase!! Great personal service.

Dennis and Mark were awesome as they helped me and my son purchase a car. They’re professional and top-notch customer service!! We’re very happy! Thank you!

Bob Lotspeich is the perfect example of an awesome customer service experience. He treats you like family. He always goes out of his way to make sure all of your expectations are exceeded. I would definitely buy from them again!

Another great experience as expected. Never bothered to look elsewhere. Sales Rep (David) was a Pro and had great support folks that he was not afraid to use. We have recommended Lotspeich to several and will continue to do so.I hope you get to see our survey submitted to GM

Not sure we would have ever bought a car sight unseen, online, but that’s what we just did & could not have been more pleased. Dave went above & beyond with our online transaction. The process was no pressure, smooth & painless with clear communication all the way through. The car was even delivered directly to our door! The driver was professional, friendly & helpful. Thank you for a stellar experience! Would highly recommend Lotspeich Auto to anyone looking for a vehicle in person, or online!

My car guy, Mike was the greatest! Nice guy that made my car buying experience successful he got me in my dream car, fast! I will be a repeat customer and spread the word. . Mike Tackett at Lotspeich Motors. He puts people in cars.

Service was performed quickly and all employees were very friendly and helpful.

I highly recommend Lotspeich Automotive! I purchased a used car from them. Don Bertrand was my sales consultant. He was great - very knowledgeable, helpful and easy to work with. I live in Kansas City. Im certainly glad that I drove to Warrensburg.

I had an excellent experience at Lotspeich. We drove from KC to look at a truck and then drove back because of the great customer service. Nick and the team were extremely friendly and fair throughout the entire process. The entire time I never felt overly pressured and they were very responsive over email, phone and text message. I would definitely go back and buy my next vehicle here.

John Kozak and Don Bertrand were awesome to work with! They explained everything to me and went above and beyond to answer any questions I had about the whole process.

Dave, Dennis and the team were amazing! They were so helpful and friendly. Went down to look at a car and was able to go back and get it the next day once we did some more research. Even after we brought it home they were so helpful answering some questions that came up while getting things working/setup.

They are amazing as usual. We are frequent buyers and they are more than a business to us.....they are family! Their attention to detail and making us happy is always a priority with them and it is much appreciated! Thanks Bob....

Thanks to John Kozak and Don Bertrand for finding me the perfect truck! Went over everything I needed to know and made buying this truck smooth and easy. If you’re looking for a new GMC truck or SUV, look them up! Thanks guys!

Haley was so friendly and helpful. Thank you for everything ❤️ Goodbye Princess... Hello Sweet Caroline 😉🎄

It was wonderful to be able to purchase a vehicle from a local dealership. Our salesman David answered all of our questions and did not make us feel rushed while we were making a decision. The sale and title paperwork went smoothly, no hassle.

I have always had a great experience. The customer service is why I am a repeat customer and will continue to recommend Lotspeich motors and Mike Tackett. Thank you again

Professional and went above and beyond to get us exactly what we wanted.

Super friendly, helpful and fast! I even came back and they got me right back in and made sure my car was perfect. Thank you so much!

Don Bertrand was outstanding to work with! He really went the extra mile to ensure I was satisfied and got the perfect vehicle for me! Go see Don if you want someone who will treat you like family!!

It took longer than promised to get the car. The car was not in condition promised upon arrival and need maintenance right away. I had to repeatedly call to check the status of parts needed for the car. I spent a total of 8 hours in the building just waiting on staff to answer questions and process paperwork. But staff was super polite through the whole process.

My car required an oil change and the service dept setup an appt that fit my schedule. I was able to drop it off early and it was completed and ready to go when I returned later in the day. Couldnt be happier with the service dept

The only thing i did not like was that I had previously called to set up an appointment and when i arrived they didnt have me in the system. But they did get me in and out in 30 min. Also it was nice to have a specific place where my child could play. Great customer service..

Excellent experience. Timely service. Bobby is GREAT-HONEST!

Very fast and friendly service. Prices have gotten too expensive for me in the future, however.

This was my first experience with this dealership. I was surprised that employees were not wearing masks and assumed the dealership was just outside our county and maybe didnt have a county mandate. I was curious and checked - and they are within county lines. Multiple employees walking the showroom floor without a mask.Oil change and tire rotation was great. I had a seal/trim piece that was loose. I was told that replacing it would probably make it worse. I have had the new car for 3 months and was surprised by the response. After back and forth I asked if the existing trim could be glued down and they were able to do that. Not sure why I had to be the person to suggest the fix.

Our experience has always been very good at Lotspeich. We appreciate the honesty, kindness, and realistic approach the dealership takes. Everyone we had a conversation with was encouraging about our purchase and reassured the quality of our vehicles. We have been returning customers twice now and will be in the future as well!

The confidence your service team gives me is great as I feel they know their craft well and theyd catch any problem before it became a major expensive problem. Ill always trust the Lotspeich Automotive service dept to keep my two Buicks running tip top!!

Par excellent. The leadership of Bob Lotspeich shows.

It was very pleasant, quick and professional. The employees are very friendly and always helpful!

Not real adjustable on their prices and have some older cars priced TOO high. I made an offer on a car for my daughter and it is a 2008 model, so 12 years almost 13 years old. KBB on it had it $2000 cheaper than what they were asking for it and that was for excellent condition which this wasnt. Plus, it stated that it was CERTIFIED and the salesman told us it was. Then, the sales manager told us the sticker was wrong and it was AS IS which knocked it even further. Needless to say, buying from an owner is better because you can normally get a better deal. I was paying CASH and was getting a BAD DEAL! Nice salesperson and sales manager, but that only goes so far. Ive gotten much better deals and people trying to make the sale at every other car lot Ive ever been to! Not in the practice of even pricing or certifying their cars correctly. Do Not Recommend!

Employees were very professional and courteous.

They were very professional and explained everything in detail. Will be going back for all my service needs

Had a fantastic experience buying our vehicle from Lotspeich Automotive. Our salesman Nick Burden is great to work with. Made car buying a hassle-free experience. I also feel that we got an exceptional deal on our new vehicle and was offered a high level of customer service.

Such an amazing place to purchase a new/used automobile!! My wife and I purchased a 2014 VW Passat from this lot on 3/1/21 and we couldn’t be more pleased with the outcome! Don was a complete rock star!! He was relatable, personable, and thorough as he guided us through the process. We couldn’t have asked for a better sales rep!! Also, John R in financing continued to fight, even after the sale, and got us a better interest rate as well as gap insurance through a different lender!! Our experience here was nothing short of stellar and we would HIGHLY recommend Lotspeich Auto to any and everyone!!

All good. Fast, friendly, efficient service.

Extremely friendly and knowledgeable service. No hassles!

Have had excellent customer sale and service too. Will buy from here again next time we are ready for a vehicle. This is also who has serviced our vehicle and always do great work.

Everyone was professional and pleasurable.

The process was fast and easy (which was nice bc the last time I bought a car I left feeling drained from being there for so long). Dennis was available to answer my questions via text, call or email which I appreciated bc I kept thinking of questions. I told him what I wanted and what price range I was wanting to stay in. The next day I got my GMC Acadia and I LOVE IT!

Had a unique experience, took my car to get a window fixed. They didnt have the right part so they gave me a complementary vehicle for the night. The next day I got a call saying the window was fixed, but while pulling around they had to miss a parts trucks and damaged my car in the process. They allowed me to keep the complementary vehicle (A 2020 Buick Enclave, one heck of a nice piece of automotive engineering) while they took my car to the body shop. A week later all was fixed and went to retrive my car. A little bummed I had to take the Enclave back but fully expecting to pay for the original work, but they said they took care of it. A great experience, will continue to have Lotspeich take care of my car as long as I live in the Burg.

Easiest & most satisfying vehicle purchase weve experienced. Never tried buying on-line, but Mike was willing to take additional video highlighting anything we might have questions about. From first step on the lot to making a great deal (well worth 5 hr drive each way to get there) to driving off in our trade was 2 1/2 hours. Looking forward to many adventures with our red beast!Chuck & Beth, Iowa

Had fun looking at all you have.

They helped me recalibrate my sunroof for no charge. Then when I got oil change and tire rotation they shuttled me to work and had it completed in time for me to go home.

They push the extended warranty pretty hard when you buy a car, but when you actually want to use it, they do not want to do the work! Terrible Customer service.Oil change and lube job... they did not put back in the plug for the power-steering and it almost cost me my steering.

Dennis Wike took amazing care of me. The entire process took less than two hours, fast and friendly service!

I’m very disappointed and highly unimpressed with my overall experience at Lotspeich. Buying the car was great! Everyone was kind and found what we were looking for. The service center is not friendly and very unhelpful. In order to get my headlight fixed (on my newly purchased car), they were going to charge me almost $2,000 for labor and parts to replace the entire light assembly. Needless to say we went to a different auto shop and they were able to fix the issue for $87. You would think those working at a dealership would be highly experienced and knowledgeable, but I guess that is not the case! We will NOT be doing business here in the future.

I went in for an oil change and everyone was nice and the work was done in a timely manner while I waited. I always appreciate the service I get and the niceness of everyone there.

Go see Nick Burden for the best car buying process possible, friendly staff and great prices! would definitely recommend!

I was in and out in about 3 hours (could’ve been 2 if we had a check). Kyley was super easy to deal with as was the manager. I got a very good deal on a car as well as financing. I would definitely recommend. Thanks again!

We found the vehicle we were highly interested in at Lotspeich Automotive and the price was the lowest compared to other dealerships in a broad area. The process was efficient, highly professional and seamless. Thank you Dennis Wike, Jonathan Ransdell and Brendan Cerda-Garcia. Your knowledgeable and team work are exceptional! We highly recommend Lotspeich Automotive and would not hesitate to make future purchases from you again.

Wonderful experience and very helpful staff!

Went here with my daughter. I didnt interact with anyone other than the representative talking with my daughter. She seemed very nice.

These guys were great. I haven’t had a better car buying experience in my life.

Easiest test drive, easiest car buying experience ever. Highly recommend, you will not be disappointed.

Great customer service. Social distancing and they made our safety a priority!

From the moment we pulled into the parking lot to the moment we drove away with our new truck we were treated with excellence. Everybody was so polite and helpful and we will definitely be going back when we need to get another vehicle.

Mike was great. I helped my in-laws purchase a new blazer and there was no pressure. John is a great dales manager and helped tremendously.

They are very helpful with all our vehicles!Edit:. Its the next year and still super helpful!

Love that we were able to drop off our vehicle the night before and they called when it was ready the next day.

Nick Burden was very understanding, polite, and not pushy while finding a vehicle that fit my needs. I am thrilled with the vehicle that I bought!

Friendly. Understanding. Accommodating.

No smoke and mirrors dealership. Relaxed test drives and purchasing/negotiations. They are also willing to have vehicles brought in if the exact one isnt on the lot at the time.

The entire Lotspeich team was fantastic, from Don in sales to Jonathan in finance. No high pressure, no runaround, no bs. Will recommend and will return!

This dealership is awesome. Thanks Don

I am not impressed with their services. I took my 2011 impala in and after 3 times of taking it back for the same issue, my car was still not fixed. I was not offered much help or empathy when I was stranded with no car and I am a college student who also works part time. After the 3rd time I was fed up and took it to a different body shop and they found the issue within a day and it wasn’t what the Chevy dealership was looking into. I went 3 weeks without a car and spent money on things that probably did not need looking into.

UPDATE: Our salesman (Nick) called to correct this complaint of mine. He promised they would make it right by filling the gas tank. Thank you so much! Still not pleased with Finance guy who didnt acknowledge my questions to him about this...Nick did a great job listening to our questions, so I had no problem with the salesman. I had one complaint: they dont fill the gas tank on used car sales. In 30 years of buying used and new cars, Ive never heard of that. When I brought it up to the staff (especially the finance guy) to look into changing this policy, i had no response! Its a minor extra to provide to a new customer, but apparently not to them. They didnt even acknowledge that i had just spoken! As a result, Im not hopeful of the service after the sale from this dealership.

They were fast and efficient in providing maintenance for my vehicle. The staff were friendly and were cautious in providing the necessary input about my vehicle.

Fast, friendly service. Kyle Burns helped us out, but everyone we encountered at Lotspeich was equally friendly and helpful. It was one of the most relaxed car shopping experiences I’ve had. They are usually long, pressure filled, and stress inducing. We’d definitely go back the next time we need a another vehicle.

Overpriced and non-negotiable, but they were extremely nice and pleasant.

Very helpful went thier with my Daughter look for car. Nice people all around

Nick Burden was amazing! He picked me up from the Kansas City airport and saved me quite an expensive uber/taxi ride! I had a really good experience at this Chevrolet dealership and highly recommend purchasing a vehicle here. Ask for Nick Burden if you do, you won’t regret it!

DO NOT purchase a vehicle from here. They do not stand by their cars. Once you hand over your cash, and drive the car off their lot, their job is done. My daughter purchased her first car from here with her hard-earned money. 2 months later the transmission needs replaced. This place literally BRAGGED that this car was purchased and serviced there, yet brushed their hands of me when I approached them with this issue. I got -0- assistance from this place and the managers were complete jerks and Im just dumbfounded that they do not stand behind the cars they put on their lot unless you fork over additional money for their supposedly certified warranty. I thought being a small town dealer that they were top notch and would at least give me a 3 month guarantee or offer some assistance but nope! All they told me was there was nothing they could do. They are no better than a small rigged car dealership that hides problems and takes your money. Do yourself a favor and stay FAR, FAR AWAY! This definitely ruined the car buying experience for my teenage daughter. What a horrible way to operate. Such a shame when I was convinced buying local was the right thing to do.

Not a great selection at this time but loved how hard Nick was willing to work to help me get what I wanted. Will definitely check back with him/ them.

Service done quickly and timely

I hate having to write a bad review but let me tell you about this place. DO NOT get a used car here. My fiancee (girlfriend at the time) bought a used care here, a Buick Encore. It was two years old at the time of purchase but only had ~26,000 miles so shouldve been a good buy. While she was on the lot they assured us that they had done a multi-hundred point inspection. What a joke! Within the first two months she had to replace a piston! A year and a half later, the alternator blew out and ruined the battery. Thank goodness she sprung for the warranty otherwise the car might as well have been totaled. Places like this are the reason people have trust issues with dealerships. I can tell you there is no way wed go back to them!

Bought a car from these guys took it easy on them with the negotiations because of the price was apparently really good. I came in with a pre-approval and the car fit my requirements perfectly. My bank ended up mailing the check to me instead of them so I was released with a dealer tag but I almost drove away with and kept when it was all said and done. When you throw a crew out of there comfort zone they make mistakes and these guys are no different. They got their money but they were also kind enough to let me drink several cups of coffee while I was there. When its time to spend your money on you next liability consider these guys because talking to them is not that bad.

We were COMPLETELY satisfied!!! Nick in Service got us scheduled in great time, he followed up on GMC information regarding our problem and left nothing to doubt. AND it was all covered under warranty!!! AWESOME!!! On top of that Bob Lotspeich himself made the time to check on how we were doing. FIRST class dealership with GREAT service!!! Thank you SO MUCH!!!

The mechanics are great, the manager of Service could use a personal interaction course (this is just a preference, there is a not a requirement for out of this world customer service). My vehicle was brought in and serviced in a timely manner and with no issues as scheduled. At the end I asked about repairing my glass as I had a rock chip, the service manager told me they did not do this, I asked for someplace local and he told me he had no idea but was sure there was no one in town who did this. I went back to part and spoke with the Manager who told me where to go in town and my windshield was fixed in an hour. I am sure the Service manager is new and is just not familiar with the area. Maybe he was just having a bad day! All and all my car buying experience, service (all but customer service), and parts for the accessories I have purchased have been great. I would highly recommend you buy your next vehicle here. I will have my vehicle serviced elsewhere but will continue to purchase accessories from Lotspeich.

Excellent Customer Service on getting my new truck. Great staff!

Quick and friendly

Everyone was so nice and very understanding. No one was pushy as most dealerships seem to be. They worked with me on every aspect of purchasing a new vehicle in the utmost respect. They helped me make the best decisions possible for me when purchasing extended warranties, and making it financially possible for me to afford my dream truck :) Definitely the best dealership in my opinion.

Very fast, and efficient!

Great dealership. Easy to work with.

I purchased my 2014 Impala from them sometime around 2015. It was certified pre-owned with 17000 miles on it and currently sitting on around 31800. Havent had any problems with it. And I am a very reserved driver. The only things I have had them do was replace tires and recently had an alignment done. No other dealership has worked on my vehicle either. I usually do my own oil changes as well.I know how my car should run and drive on the road, I am very particular.After having my tires replaced, I decided to get an alignment because I could tell It needed it.After the alignment, the vehicle will pull to the right and the steering wheel as well. So I went back and told the service member about it and we decided maybe give it a little bit to break the tires in and if its still doing it bring it back. Brought it back, he drove it, said he could tell its doing that too and suggested the roads or maybe give it more time.Went back after about a thousand miles on the tires. It still pulls and just from looking at the tires, Im no expert, all four tires are wearing on the outside treads all around. Told the service member about it and told them I wanted the alignment done better, because I know it can be done. The responses i got from him and the service manager were, its windy today, the crown on the roads, and the alignments in the green we dont have to do anything else.I feel like I am being reasonable in asking the alignment to be re-done and more accurate, not perfect because I know thats probably impossible. The technician may have to spend a little more time tuning it better but i shouldnt have to bring it back if they had taken more time to get it to the most accurate alignment.Also, when they did the initial alignment it was taken back and brought back out within thirty minutes. I believe it should have taken longer, but like I said I am not an expert. But I do know a little about vehicles. My uncle owns a large dealership in southeast Missouri too, much larger than Lotspeich. I chose Lotspeich because my immediate family members live here and actually bought most of their vehicles from here instead of my uncles dealership.I expected too much I guess.

Terrible customer service. First they didnt have the car we were coming to look at over the weekend after we were told theyd get it. We got a call the morning we planned to go that the owners wife had taken it for the weekend. We had to wait until Monday and take the day off work to come test drive it. We go to test drive the car and it was very dirty and had scratches on the car and stains on the visors. The mileage was almost 3k miles over from the listing mileage. We were assured the car would have been cleaned and detailed for us by Monday when we arrived. They came down on the price for this but still unacceptable. They also gave us the new car with an empty tank of gas that we immediately had to find a gas station to fill up after we left the dealership. We then filled out a $100 accessory voucher online to go with any new or used vehicle purchased with Lotspeich. We picked out our accessory and gave our credit card number to pay the difference for the item. Call after call and not receiving call backs, employees taking the afternoon off or not being available day after day- 4 weeks later we still did not have the accessory we had ordered. After several calls and emails we find out our credit card number had been lost and the accessory had not been ordered. We then get a call that it had been ordered but they never got our credit card info which my husband called and gave over the phone four weeks prior- the day we purchased the vehicle. On top of that they now said we would have to pay $50 to ship the accessory after we just drove a total of 5 hours and spent 26k with them on a new vehicle. Management refused to mail the accessory at their expense so we never received it. Terrible customer service, management and very disorganized. We will not be recommending this dealership to friends and family.

Steve Ritzo and Mike Snyder were both very helpful in the purchase of our Jeep. Bought online, sight unseen . We put down a deposit via phone call to hold because we live two hours away. Steve was very honest in the details and description on the Jeep before we saw the vehicle. We showed up and was pleasantly surprised. We would definitely purchase from here again. You wont be disappointed with this dealership.

Very happy with the service and vehicle we purchased here. Well worth the drive from Kansas City. The transaction was easy and smooth. We will look to them first next time we are in the market, and I cant remember the last time I felt that way about a dealership.

Amazing service today and very quick!!! Thank you..oil change and a alignment done in an hour. Smooth ride home

Quick, no hassle buying experience.

Great service & easy to work with when I traded in and bought a new vehicle!