Family first is the first thing that comes to mind about my experience. I had my toddler with me for 4.5 hrs and they were so patient and comfortable with her being there. They made sure we found the vehicle that not only fits my needs and wants but my kids because safety was their main objective. I got into a suv of my dreams and my babies are safe!

Just bought an awesome new truck with tons of assistance from Willie Stryken. He went the extra mile to make this deal happen. Excellent sales assistance and customer service! Thanks Willie and Mitch!

Sergey at Lithia/Ram of Wasilla was a dream to work with. He was polite and didnt pressure me to buy. His vehicle information was spot on. I would recommend men and women to buy their vehicles through him. Sergey explained the financing of new vehicles, he listened to my questions and even explained all the bells and whistles of my new 2021 Ram pick up. Sergey and his support staff at Ram made my new purchase more enjoyable.

I had the best experience a Lithia, and got the opportunity to work with both Michael and Willy. Michael started me out with a great first visit, making sure I had the best rate for the car I had picked out, and doing so quickly and efficiently. Michael then past me on to Willy to end my deal, and he definitely didn’t disappoint. He was also very kind throughout the whole process, making sure everything was in order and I was out in no time with a great car! Thanks guys. (:

First let me say Matthew was absolutely the best salesman. My husband and I spent 4 hours at another dealership. We will not say where. It was a waist of our time and we walked out. So with that being said, we were not a very happy couple. Matthew took a bad situation we had just experienced and did everything he could to get us in the car we wanted. Everyone at Lithia went way out of their way, even staying way past closing for us. If you are looking to buy a car I highly recommend Lithia and Matthew as your salesperson. We give them 10 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 Thank you. Brad and Tammy

I was ready for a new truck and had been to a few other dealerships and they had some beautiful vehicles but just didn’t have salesman who cared about me or their sales apparently. I decided to check the inventory and the first salesman who came to help out was Matt Baskett and whoa! This guy not only knew his $hit but answered every question we had without hesitation. So we nailed down a truck and Matt made the whole process so smooth! I still keep in touch with him to make sure he’s still around. I will DEFINITELY continue going to Wasilla Lithia as long as Matt is still there and I highly recommend anyone looking for a vehicle to go in and see him! Thank you Matt, I’ll be back for a car soon!

I absolutely cant stand that my wife and I got a car from here and have to go through two employees that work there. In my opinion, if it wasnt for the two employees, Id give this place a five star. But the company seems to care about years of experience vs genuine customer service and treating people right.

This was one of the best experiences I’ve had at a dealership. We buy a car every other year and this was by far the smoothest and fastest we have ever had.

A big thank you to Willy. He went above and beyond to get me into this 2015 Jeep Grand Cherokee. He took the time to get me a great deal with an extended warranty. I definitely suggest getting in touch with him if you’re in the market for a new vehicle.

Unfortunately my experience with this dealership went south real fast. Everything up to the purchase was smooth and comforting. I was already prequalified with my personal lender, a fact I disclosed to the sales team and one they acknowledged. When going to sign the documents to finalize the purchase, sales person (Matthew Baskett), brought out a credit app. I said why am I needing to sign a credit app when I am already approved (this is what makes me livid), he says the app is procedure and your credit WILL NOT be pulled since CU1 already pulled it and you are already qualified. I trusted them and they lied. Based off the information received by my lending institute, by unknowingly doing the approval process through the dealer it caused my to miss out on incentives with CU1. I am upset because the only person that loses in this situation is the borrower. Again, this is unfortunate because it is not my first purchase through them and they were great until that day. I definitely would not, and will not recommend them in the immediate or future.

I went to wasilla location for an oil change, which is part of the lifetime warranty. From 8:30am to 2:30pm I waited just for an oil change. Front desk worker told me he moved my car 3 cars ahead, since Im the only one waiting in lobby. Still, waited 2 more hours. Half a day spent for an oil change!

Sergey sold me a 2016 Jeep Grand Cherokee. He was super helpful and went out of his way to be accommodating. Thank you to Sergey and Nistor, they were both super helpful and professional.

I love having someone I know at a local dealership. I feel like Ive gotten to know Matt pretty well through buying vehicles from him specifically. He has sold and bought a few of our vehicles, always giving us a great deal and helping us with our specific needs. I will always refer to him at wasilla dodge.

Just bought a car from this lot. The sales guy, I think his name was Mat. Was highly unprofessional, and did not care about me at all.Only cared about raising prices to benefit himself. Never reached out after the process to ask how I like the vehicle. Spent lots of money at this dealership so was expecting a better sales guy.He is too young minded to work here.

Went in for a walk-in oil change and inspection and when I arrived i was yelled at for not coming inside quickly enough, and the staff was rude to me the whole time. I was told I needed a new power steering rack amongst other things - the quote totaled to about $2100. They didn’t say a single thing about my A/C tank being full and needing unclogged. When I took it to another shop they couldn’t find anything wrong with my power steering, no play in any tie rods, nothing. And they quoted me only $350 for what I do need done. Do not trust these people. I did half the work I needed myself and saved myself probably $1800 by avoiding this trash.

I stopped through Wasilla not really sure if I was going to buy a vehicle. They had the truck I was looking for. Willy went the extra mile to help get the deal done. He and Mitch were personable and helpful.

Really great experience. Sales person was wonderful to work with - answered all of our questions. Went in to just look at available options and walked out with a new Jeep Cherokee.

This is my 2nd Ram from Lithia, each time I was met with respect and treated really well. I really enjoy this truck it is truly awesome, the Sales rep took his time and made sure I was satisfied with every aspect. Not to forget the finance guy put together a great plan.

What a difference new management makes! We had a bad experience before with this dealership that left a bad taste in our mouths. But my husband said they had new management so suggested we give it a try. From the moment we walked in we were treated with respect from the salesman, Sergio, to the manager, Tony, to the finance manager, Tim. Our experience this time was phenomenal.

Bought a Jeep today. Great customer service and great deals. Would go back anytime.

Mitch helped us with one of our biggest vehicle purchases yet. Couldn’t have asked for a better experience. I’d recommend this dealership and salesman to anyone in the valley looking to buy a new vehicle with a place that makes it an enjoyable experience

They had me drive out from Anchorage to look at a car I couldn’t test drive and the next day find out that someone already had a down payment on it. So it wasn’t even for sale. I left a message for the sales manager. He didn’t bother calling me back.

Willy Stryken helped us with getting our family car, we couldn’t have asked for a better experience. Very professional, and helpful. We’ll be dealing with Willy from here on out!

If your going to go to the dodge dealership you only ask for big willy. I have bought three vehicles from there and big willy helped me out all three times. Very professional wont sell you something you dont need and handsome as a devil.

Superb service department. Friendly and welcoming. No pressure to buy additional services when you bring your vehicle in. They get the job done right the first time. Great pricing as well.

It only took a few hours to purchase the Jeep. They were very polite and friendly. Joel was my salesperson and he was very informative and helpful.

So I own 4 dodge vehicles; 2 Jeep’s a wrangler and a grand Cherokee ; and 2 Ram trucks, I have always serviced all my vehicles at Anchorage Dodge cause I worked in Anchorage. Now that I am retired I thought I would give my local dealer in Wasilla Lithia Dodge a shot at my business . I am the type owner that NEVER refuses any recommendations for service on my vehicles because I take care of my vehicles. After calling Lithia Dodge and telling them I would like all my filters changed on my 2017 3500 Ram that doesn’t even have 30,000 miles yet on it. The service dept told me sure come on in we work on a first come first serve, but should be no problem for a quick service. I drove the 30 min to get there. It took 10 minutes for anyone to greet me, there was 1 person sitting in a large waiting room. And all the service writers seem to be doing nothing but walking around. But sometimes dealerships have a lot going on. Anyways after finally get someone to see me. I was told No we have no time to service your vehicle today we are slammed!, but I could leave it with us or we can put you on a list. I said but I just called and drove over here like I was told to. Even though I do have3 free oil changes due to me at my Anchorage Dodge dealership. I wanted to service all my vehicles at my local dealership. I am so upset at they way this dealership handles its customers . Dodge always sends me surveys on my experience. Next time they do I will tell them how awful this dealership has treated a new customer. And I will inform them All my next new vehicle purchases will not be a Dodge or Chrysler product. I have owned Chrysler products for 50years and have always stood by them because of the customer service they provided. This dealership needs either new management, or someone to set them straight on custom service and the importance of quality service to all service customers new and old. Today was a sad day day for Chrysler n Dodge. They need to realize word of mouth is the fastest way to ruin even a large Company’s reputation. And always travels fast thru the community . I will be telling everyone I know, look at other product’s before purchasing a new vehicle, because Lithia Dodge has no clue how to handle phones or customers in that dealerships service dept. So sad because I literally spend thousands of dollars a year keeping my vehicles properly serviced! Hope this gets read by the owner of the dealership and Chrysler Corporation! I would not have been so upset if the dealership looked crowded or super busy, there was zero vehicles in the drive but me when I pulled up! Shame on you Lithia Dodge service department. No one that spends the kind of money new vehicles cost these days should be treated like that, just 1 truck 1 grand Cherokee was over $100,000, and I have 2 of each do the math! Even though my old dealership is over 2 hours away drive time. I look forward to returning to a place that cares about customer satisfaction and care! I think they need to figure out what they are doing wrong and remedy it ASAP again SHAME ON YOU LITHIA DODGE WASILLA SERVICE DEPARTMENT.

Told me they flushed my coolant. When I got home same coolant was in it with empty coolant reservoir. I know what OEM coolant looks like, I bought a jug from the parts department. When I put it in a water bottle and pulled some old coolant out with a turkey baster they weren’t even close. Shady business.

This place was amazing, great sales staff and they treat you fair.

We recently had service on our Dodge Ram and it was excellent! We moved here 6 years ago and at that time were not happy with the service department so we would drive to Anchorage. We decided to give them another chance last year and WOW we were pleasantly surprised! They have had some major changes in management there. Janice and the service team went above and beyond both times to ensure they communicated all the details with us every step of the way! They have also continued to follow up to ensure we are happy and have not had any further problems. I am so thankful to be able to take care of all of our Dodge needs here in the valley again! Give them a call for any service needs from a simple oil change to complex service, they truly went above and beyond!

Nister is an amazing car salesman! We definitely will be referring friends and family to this guy! Very happy to made his acquaintance!

Willie is THE person to talk to when youre buying a vehicle, all in all my experience was the most pleasant (even though how stressful buying a vehicle can be). Two thumbs up! I will recommend his service to all my friends.

Janice in the Service Department is simply the best! She always goes above and beyond, listens to concerns, and works hard to make sure we leave more than satisfied. She deserves a raise!

Got my vehicle in and out faster than expected for warranty work for recently used Jeep bought here back in September 2020. I am not happy that my warranty I paid extra for runs out January 2022: I paid a lot for 15 months of coverage on a used vehicle warranty, are you kidding me? Learn to read the fine print is the first lesson. Dont trust finance staff is the second, as it was not verbally disclosed.

Had a few major hiccups, but they overcame every one of them. Being a business owner myself, customer service is a vital aspect with being the foundation of any business. The manager Troy and his team Gina, Travis and Jarod and everyone involved has went above and beyond for me. They have taken care of everything so far I have faced them with and have a strong open door and communication policy for any of their customers. They did and are still doing great!

Excellent costumer service and my kids love to hang out during our oil changes. Its like a field trip for them

Thank you Troy for making our experience great! Got our newer used truck from them and all his staff and customer service skills were over the top!

Customer service lady was very rude checking out. Just a diesel oil change and they couldn’t fill the DEF fluid. The tech admitted to not knowing how to do it and still didn’t fill it up more. They made us feel like it was our fault. Will not be returning.

Moved here from Ohio. Got great service on my Jeep Gladiator. Very nice staff. Thanks for a warm welcome.

We live in Anchorage and choose to drive out to the Wasilla Lithia whenever possible because theyre always professional, helpful, and friendly. Three things the Anchorage Lithia on Old Seward is NOT. I honestly hate having to go to the Anchorage location.I had my Jeep detailed and asked for a uConnect update that addressed a faulty security horn blaring every time I used my physical inside door lock. They looked it up and applied it, funny how that works right? I have asked the Anchorage service shop multiple times and theyve never applied it, or straight up told me it didnt exist. Ive received multiple text messages from them also saying there was recall work needed on my Jeep. The Wasilla location checked and double checked, no such recall.Thanks for running a real business and caring about customers, Wasilla Lithia! Wish it would rub off on the Anchorage branch. Instead they tell customers with bolts in their tire, leaking 12psi overnight that its colder at night and when it warms in the day so your tires will do that (deflate) - riiiiiiiiiiiiight.

My husband and I dropped our truck off at 6:30 AM to be left there for the day for an oil change. I was then dropped off by my husband at work and had to find a ride to pick up the truck when I got off work at 4 o’clock. When I arrived I was informed that my truck had not been touched even though at drop off we were told it would be done that afternoon. Knowing that I was extremely irritated the parts department lady made sure to put it in the front of the line that they had and it was done within 45 minutes.

Janice and the service department were very helpful when we lost our key fob. Had to tow truck in with the doors locked. The were able to unlock the doors and program a new keyfob in a timely manner. Thank you!

FINALLY! First time having a positive experience with Wasilla Dodge and the service department. People make the difference and Anthony in the service department did an outstanding job of taking care of my truck. Done when promised and good communication.Being the only game in town, they’ve often fallen short on service. This time was a home run. Thanks to Anthony!

There was no pressure at any point in the process. Both the sales person and finance closer gave me options to choose from with explanations and disclosure about pros and cons of each choice I could make. I rode out feeling I’d gotten a fair deal and with a truck that fit my needs and my wants.The truck itself is a bit tech heavy for an older guy (that’s Chrysler’s fault, not Lithia’s), but the Sales person gave me the highlights, got me started on a few things, and pointed out where the support resources are for more in depth help in customizing the dash & displays.Lithia’s follow-up has been strong, too. I’ve had a couple calls from them making sure the truck’s running well, I’m getting the registration processes completed and the dash & displays set up. I don’t remember any other dealer making that kind of effort after the sale in all my other vehicle purchases.

I’ve purchased many vehicles with Lithia over the last 15 years. The salesman Matt found exactly what I needed to fit my lifestyle and still do what I needed it to for utility. Awesome dealership.

Go see Willy in sales…best in the business!

Needed a new dashboard main wiring harness for our 2000 Jeep Grand Cherokee. Gave the parts guy the VIN. Looked it up and said, Not available, discontinued. I had to suggest a dealer search, which he should have known to do. (Lack of training?) Found a harness in Nebraska ($485) and bought it. He took care of the rest. To his credit, he did follow up on my order and called to let me know the part had arrived. Still, I was put off a little by the experience. Buy parts from them? Probably. Buy a vehicle from or get a vehicle repaired by them? Probably not.

If I could leave a zero star for this dealership I would. We have had nothing but issues with this dealership. There service is horrible and no one seems to know how to do their job. Do not buy from this dealership. They dont want to have your vehicle covered under warranty. They want you to pay the bill when its none issues on multiple trucks that are going wrong.

My sales lady Gina is the best person I’ve ever had the pleasure to deal with.

After great hesitation of taking my Jeep in for her another engine after having it replaced only 40,000 miles ago I did. This time after some slight hiccups and having all documentation the engine was replaced under warranty. My service advisor Anthony kept me informed during the entire process. Much better experience than I had with the other Jeep dealer here in Alaska. They know how to treat men and women equal.

Bought a new ram truck August of 2020. The screws fell out of the mud flap. I brought it in and asked them to re attach it. They said they had an appointment available in a few days but if it is determined that its not a manufacturer defect, they will charge for the job. I guess i was expecting that after paying this much for a truck the screws wouldnt start falling out after a few months. And if they did fall out either come throw a few more in or send me home with some to install myself. Terrible customer service, never doing business here again.

I have a show room Wrangler with many dealer installed mods. Some of those mods required significant repairs. Lithia Wasilla honored their warranty and provided excellent service.

Willy was one of the best Salesmen I have ever dealt with. He didn’t try to push me at all. Found exactly what I wanted and helped me buy my dream truck.

Great customer service!

Bought our Truck from this location! Great selection and staff. Their financing department is Boss! Recommend to everyone buying a new vehicle!

Janice to Service Writer is an excellent person for the job. She covered all the bases for me on my 60,000 mile service pleasant to work with. A little disappointed in the tire rotation. The tire pressure was not checked and tire pressure was incorrect on the rotated tires, second time this was not done. Their shop rate is high, but I can only assume the work was done correctly. I had a spark plug change and air filters replaced, but my engine performance stayed the same.

Very helpful service technicians.

Very nice experience. Fast and friendly

Had a detail done on my truck, good price and job.

Nice people who seem to have your best interests in mind.

Need auto part with merchandiseNot to order for you that I can do

Beneficial staff members.

Most excellent. Great people and they gave me an awesome deal on a great vehicle. Not only that but they called a few times after I bought the vehicle,to just to make sure everything was going well. Couldnt have asked for more.I would buy another vehicle from them in a heartbeat. Best dealership experience Ive ever had,by far!

I came in for an oil change mid afternoon, and right from the start, they had amazing customer service💜. I had my two kids with me, who are both under two, and was a bit nervous and anxious, knowing how kids can be😖. But their staff and waiting area were so kid friendly, and comfortable. They offered coloring books, and put on Disney+. They had my truck serviced in no time, including servicing a few recalls, and replacing a battery. They have some light amenities available, and bathrooms were clean.

Very quick and friendly service. I highly recommend Troy and all of the staff.

They fixed my truck the same day i went in to see why my engine light was on. Thats unheard of. No appointment just went in. The mechanic didnt take his lunch break and fixed my truck. Thank you very much Lithium Chrysler service center.

Super customer service provided! They made the process of finding the right vehicle for me a priority above just signing on the dotted line!

Excellent service. Were able to squeeze me in, with an incredibly busy schedule. 30 minutes and I was done. Professional as always. Have not found another dealer with this level of customer service, in town.

Poor customer service in service department and poor service done to truck.

Love thepeople

I was very pleased with how quickly and smoothly my new purchase went. The staff was very friendly and knowledgeable.

Mitch was great - Excellent customer service. The gentleman that took care of the financing of the vehicle was also awesome. Very informative and professional. He took the time to explain everything, making sure we understood it all! Hands down - one of the easiest car buying experiences.

They give Excellent Service !!

I had scheduled (picture below) a test drive for a specific vehicle that I was told WAS on the lot and that I could come and drive. (This vehicle was also listed on Craigslist as well as their Website as available and in stock) Upon getting there I was told by a salesperson that this specific car I was there to test drive was LONG GONE. When I asked why I was told otherwise I got Well you never know what else you can find and a smile... I drove all the way from Anchorage to come look and test drive this car. Thats an hour each way. Not impressed and Im really discouraged that these people would 100% lie to customers before they even start their car buying process or get through their door..would DEFINITELY never recommend Lithia Chrysler Jeep Dodge Ram of Wasilla and this was the hands down worst car buying experience I have EVER had.

Typically people leave dealerships feeling frustrated, tired, aggregated, and wondering if you got a good deal or not. I can confidently say that both my husband and I had nothing but an amazing time and had every question and concern answered and addressed. Mitch made finding the right vehicle for us a breeze. He went above and beyond to make the entire experience fun and transparent. Dave was also amazing to work with. We are able to refer friends and family confidently knowing they will be well taken care of by an honest and knowledgeable team. Thank you Mitch & Dave!!

I couldn’t say more positive things about Troy and his team at Lithia Dodge of Wasilla. Troy went above and beyond to help us secure our truck that we wanted and explained to us step by step along the way in everything that was going on. His patience, fortitude, and kindness made this purchase one that I can only describe as smooth sailing. I highly recommend them and will continue to purchase my vehicles from them in the future

Horrible service customer service, never calls you back when a service rep isn’t currently available, rarely calls you back when warranty work is done.

Troy in sales took a TON of time with me, he totally understood when I wanted to wait a few weeks to purchase and never pressured me while I waited. In the end he followed up politely and we found a truck in their inventory that was perfect for my needs. The process was smooth and effortless. I HIGHLY recommend Lithia Dodge/Ram of Wasilla in general and Troy Ansley specifically.

Thanks Randy and Gabe from the Wasilla store for helping me into my 8th Ram, the whole crew was great

Joel Ronne is a great and friendly sales associate. He provided me some transportation options and narrowed down on a truck that met my needs and financials. Dave MacDonald in finance was great too, easy to deal with, explained my options very well and set me up with a better bank.I was extremely nervous since I hadnt applied on a vehicle loan in 13years. By the end of the deal I finally was relieved by how well I was taken cared off.Thank you team 🙂

My experience was awesome, my sales rep Troy, very good too work with and got me into a nice, 2020, Jeep Renegade!! Troy, thank you and thanks to the finance department!!!

Took my truck in to get headlights replaced with bulbs I bought that day and was charged parts when I was told the day before I wouldnt. When I went to pick up my truck my bulbs were gone but I was still charged. Tried to call and they deny ever knowing I had bulbs even though they were gone from my truck. So either they put in my bulbs and charged me or someone stole them from my truck from the moment I dropped it off to them to the moment I picked it up either way my truck was in their hands and Im out 6 brand new bulbs and charged $280

Joel and the guys here were super helpful and did not push me to buy anything, instead they walked me through multiple options and helped me make the best choice possible! My wife is extremely happy with her new Jeep.

They always take care of me

I was greeted like a real person. I was listened to. The salesman looked all over for me,...didnt b.s. me,...found my vehicle,...went out of his way to help with the purchase, as did the rest of the team. I will be back and highly recommend them.

My vehicle was damaged from an accident and the service department has gone above and beyond to correctly assess the mechanical issues with detail to the responsible insurances to properly repair these issues.

We have bought vehicles with Kendall and Magnum Motors. They were okay experiences. After buying our newest vehicle from here I will NEVER but another vehicle anywhere else. Troy was AMAZING. Our vehicle came with brand new studded tires on my request and new breaks. I Always go in to a bidding war when buying a car but this time the price was more than fair and I didnt need to. Im already looking forward to my next purchase with them.

Great customer service, so friendly and easy to deal with. I would recommend to check them out when you are looking for a car.

Troy and the crew at Wasilla Dodge went above and beyond to earn my business. They made it so easy, that I did not even want to shop here in Anchorage, where I have a dealer 6 minutes away from my home!! Great Job Guy!!!

Took my neon to get a chip key made when they went to code it it wouldnt, so when they cleared it they killed the brain that was 6 months ago, they still have it and havent made it right, I am now having to go a different route to see what can be done. Very upset with them, I needed my car my sister had cancer, I needed to have it, she died a couple months ago, Ive been nice, Ive been patient, Ive been through a lot, dont need more!

I am writing to complain about the misleading information and false advertising concerning “Lithia Chrysler Jeep Dodge Ram of Wasilla”. I made an appointment for an oil change since my reminder in my 2019 Jeep Cherokee Latitude displayed “Oil Change Required”. When I purchased the vehicle, I also purchased the “Lifetime Synthetic Oil Change” option that was offered. When talking with the salesperson, I was told that all I had to do was either bring it in for the oil changes at no charge through the “Fast Express Lane” service, or I could go online an make an appointment for service. I prefer dealing with businesses that offer services with appointments, and I went online, and made an appointment for an oil change for 09/25/2019 at 8 am. I arrived at the dealership at 7:45 am and when checking in with the service desk, was told that they do not honor appointments and it is all a first come first serve basis. I explained that their website specifically allows for the convenience of making an appointment and selecting the services wanted. It does the full compliment of picking a day, time, and service to be performed. I was also told that “Yes, the information crossed over to their service screens showing what was needed, but appointments are not honored and still first come first serve”. This meant instead of being able to make my appointment and complete my planned day, was told it would take about 1 ½ hours to perform the oil change due to the customers already in front of me. I again pointed out, that maybe they need to disable the website for making appointments since this was misleading, and was told “If we could, we would do that, but we can’t, so first come, first serve”. When I asked to speak to a manager about the situation, was told that he was the service manager and it is what it is, that I was welcome to coffee and a seat, or to come back at another time. I asked to speak to the dealership owner/manager, and was told he would be in later in the morning.Copies of this complaint are to be filed/sent to Jeep Corporate Contact Us, Michael Manley (CEO Jeep Division), Federal Trade Commission, Better Business Bureau, Chamber of Commerce. Lithia Home Office

Amazing sales team. Lance was very knowledgeable about the vehicle we bought and was great at filling our needs when it came to the vehicle we purchased. No “BS” when it came to price they were able to get us out of a vehicle we were upside down in and we didn’t have to roll over any negative equity with the rebates that were offered. Definitely a great buying experience and would recommend anyone to go see Lance to make a great deal.

Excellent Customer Satisfaction

Bought a new truck from them, and overall experience was great. I was looking for certain stuff in a vehicle and they helped me track down the vehicle that checked all the boxes. Signing paperwork through finance they worked and got me a great deal. Very pleased with everyone there. As well I have also taken all my vehicles there for service and have yet to have an issue. So from sales to service this dealership is on top of it.

We were selling our car privately and were contacted by Willy Stryken to enquire about selling directly to Lithia in Wasilla. He made an excellent offer that was very close to our advertised price so we accepted.The process was extremely smooth although we couldn’t get our check that day due to office hours being finished in Seattle. We agreed for it to be couriered fo is in Anchorage the next day.When it looked like it might take extra time for postage to get to us, Willy offered to pay for an Uber trip from Anchorage to Wasilla and back to pick up the check personally.We took him up on that offer and the funds are now in our account.Through all that time Willy has been a fantastic guy to deal with and made sure we we always looked after and any concerns we had were addressed.Fantastic customer service!!

I have been a member of the Lithia family for 10 years with no complaints. I was happy when Lithia Chrysler Jeep Dodge Ram opened in Wasilla so I could continue to be a member of the Lithia family without traveling to Anchorage. When I was ready to make a vehicle change it was the first place I went and was happy with the the entire experience. They have a great staff who is knowledgeable, willing to please with great customer service and attitude! I want to thank Randy Richards for a positive hassle free transaction without pressure! Randy was and remains available to answer any question I may have with a smile! He worked with me to find the vehicle I purchased, a Chrysler Town and Country Touring Van. I highly recommend Randy Richards and the entire staff at Lithia Chrysler Jeep Dodge Ram of Wasilla!

Great experience all around!!

I feel that service at Lithia Wasilla was very nice the folks there are friendly and kind, please don’t change anything, what ever your doing it works, kindness is your signature, Thank You for caring .

This has been one of the best buying experiences I have ever had! I purchased my first brand new Jeep and absolutely love it! Ryan and Mitch were wonderful! They listened to what I wanted and made it happen. No pushy sales guys and I wasn’t rushed at all. I would definitely recommend giving these guys a chance for those of you looking for a new vehicle.

Nistor and Mitch are great sales personnel. Very knowledgeable and willing to help. They answer all questions on the spot or will answer them as soon as possible. The service department is outstanding. April (service advisor) kept in touch with me and had me in and out the same day. Phil (service manager) was quick to get me help and on my way when my new vehicle had a small issue. Glad I picked this dealership. Great parts department and friendly employees. Not the usual Alaskan dealership.