Very friendly customer service. Evan was very helpful with upgrading my phone. There was another woman, didn’t catch her name, who assisted in some other concerns I had with my plan. I was in and out with a new phone and changes to my plan within about 30 minutes. Def recommend you go to this location if you’re in the area!

They are always so helpful and way less wait than the actual Verizon stores!

Very helpful. Thank you.

Outstanding customer service by Carissa, will be coming back as along as she is part of Russell Cellular in Waterloo Il.5🌟!

Janis was great! So knowledgeable and very patient !

Janis never told me her name but she was friendly and very helpful.

Darla was very professional, knowledgeable, and patient with us. The entire experience went very smoothly and we were extremely pleased with our service.

Very helpful... saved me money.. made my life easier

Had a great and easy experience. Darla made it hassle free and leaving with exactly what I needed.

I had a great experience and the employees were very helpful

The girls at the store are super kind, professional and so very helpful. Top notch service to the tenth power.

Darla was very professional and knowledgeable. She made my day on my new phone. No worries at all!!1

Very good experience. The best.

Great friendly Professional staff. Got me in & out in a short period of time =)

Customer service is POOR. They do not back up the products they sell. I purchased 2 sets of screen protectors and 2 cases .The screen protector cracked within a couple of days of them putting it on. I went back to show them and they said I would have to take it up with the company who makes the screen protector for warranty . If you sell a product it should last more than a few days and a company should return inferior products they sell. I would NEVER purchase anything from this store. Like everything else in the world today I try to support the local stores and some of the local stores like this dont want to be supported??? Went to Amazon got a protector for half the price and it has lasted

She was amazing! Help with everything!

Janis helped me get my phone today very happy!

Recently purchased phones at Waterloo Russell Cellular. Worked with a young man named Kohl. He was very helpful. Had answers to all of our questions and is very good at his job. I highly recommend Kohl.

Horrible service. Will never go here again. The lady was extremely rude. Refused to help us in anyway. Pretty sad that this type of behavior is allowed.

Very knowledgeable and helpful.

At first it appeared that my phone was not compatible with Verizon, but Janis took the time to re-enter the number and it came back as compatible. Yay!

Kohl was great. Very knowledgeable and friendly. Finally a pleasant experience getting new phones.

Super nice and helpful staff!

Excellent and fast help with my issues!

My first visit to this store. When we arrived the associate didnt acknowledge us when we walked inside. There was another man waiting who left after 40 minutes. We waited 55 minutes without a word from the guy working behind the counter to let us know he would be with us, didn’t ask how he could help us....nothing. The store closed at 8 pm we left at 7:55. We came to buy a new phone but never will we ever step foot in that store again. There was a lot of talking and not a lot of working to get finished with his customer to assist the others!!

Carissa was outstanding!

Fast friendly professional service

Darla in the Waterloo store was very knowledgeable and professional.

There was a time I would drive by the Waterloo Verizon store to visit one in St. Louis . There was a time the help/knowledge/friendliness was hit and miss in Waterloo. Have visited there three times in the last month and each time Nathan waited on me. I could tell by his interaction with the other workers (Christina) (?) and incoming customers that he was kind, helpful, knowledgeable, patient and very friendly. My nerves were eased because I knew when I saw him there the 2nd and 3rd time I visited that I was in good hands. Thanks to whomever hired he and Christina (?). Good job! Thank you!!

Personnel were not exactly going out of theWay to help me with understanding how to get out of my problem& get the screen correct. I didnt know what I did to make iact up. Always before personnel had been very helpful and friendly to work with me. Iam not very good at these techy things as it is.

The Employee that helped me could have cared less about me as a customer. It was obvious she didnt want to be there and just wanted to get rid of me and go home.

Hands down the best Verizon experience Ive had. Everyone was very kind and extremely helpful. Ill go back for all my cell needs.

Great service.... Pleasant helpful personnel..... Always kind and never make me feel silly about the questions I ask or the problems I bring to them with my electronic equipment. I highly recommend this store as a service center.

Excellent service and extremely polite personnel you get quick in and out service happy holidays and Im pleased .

Because Verizon themselves cannot figure out how to fix my phone has been messed up since the day I bought it and its been going on 3 months now

Everyone at this store is basically clueless. No one could answer a simple question and when they did they gave the wrong answer. I tried to switch to a new phone, for my wife, which took almost 2 hours because the employees dont actually know how to activate a phone. I have switched phones online in about 10-15 mins. During the process of switching phones the employee asked me 5 times for the phone number. On the 6th time asking, I wrote it down for her like she should have done after the first time. They take incompetence to a new level. After they finally got the phone switch over my wife decides a day later she wants her old phone back so I pay the restocking fee and return the phone. Which was another 1 hour or so of my life I wont get back. I get my bill and verizon is charging me for the phone I returned. Apparently they didnt do the return correctly and remove the phone from my account. I now have to go again to the store to fix this issue. Either there is no training or these employees are completely incompetent. I recommend you stay away from this place like the plague.One last thing you can only get 3G service in the store. Incredible

Christina was very knowledgeable and took the time to answer all of my questions about the jetpack. My device was set-up and ready to use when I walked out the door.

Kohl is the most helpful and kindest associate!

The manager Chris is hands down amazing! She made sure that everything was set up correctly and transferred over.

They were at lunch

Kohl was very helpful and kind!!

Great customer service.

Very Friendly, never had a bad experience

Very friendly and knowledgeable. My issue was resolved.

I only deal with corporate Verizon locations now...

Very nice .

Love VERIZON

Great service.

What professionals!!

Terrible customer service,

Info