**Updated**Made reservation yesterday via call. Your directed through their automated phone system. I received a reservation number and was told Id be able to complete check in the next day (Sunday at 9am). No one is here to help me complete check in. They say you can skip the counter by completing check in online but it asks you to log in and Ive never created an account. Tried going through the forgot pass dialogs but Im never sent information to log in. Also, its not clear exactly if there is even an office to check in with. Tried calling and its a 40 min wait.Alright, so your supposed to go to the 3633 University Ave, Waterloo, IA 50701 location first to do the counter checkout process. Changing from 1 to 4 stars because everyone has been polite, its probably my fault for not understanding the process, but for a noob this wasnt as obvious as Id like it to be.

When I moved out of my small storage unit I contacted the manager in the beginning of August and was told to leave the lock&key that was provided in the empty storage unit. So I did just that and a month goes by and I get an email saying I was late on payment when I shouldn’t have been getting billed so I called and was directed to a location on university because no one at Mitchell location was available so I explained to her what happened and was told the manager of Mitchell location would reach out to me, which never happened so I called again when I got an email and a notification from my bank saying two months worth of storage unit was being taken out of my account to still be directed to university location AGAIN. I emailed them back assuming maybe just maybe they’d respond that way, but of course not! I’m absolutely furious and will be speaking with Uhaul customer service to get my money back as it has been empty ever since beginning of August!

Closed today

My unit leaked due it improper matinance. Called them some girl answered phone acted like i was burdening her. Then tells me too bad i should have had insurance. DO NOT RENT FROM THESE CROOKS

The uhaul truck & trailers are the lowest cost in the area.

Horrible service. No one’s ever here. When you call the number on Google for the Mitchell office you get a rude, nasaly lady who’s super rude about how you’re in the wrong place and called the wrong number. Ummm, ok, well I just wanted to rent a truck. Never mind.

TERRIBLE CUSTOMER SERVICE.Our entrance code did not work, and we could not connect with a direct line, and were transferred 3 times with no success to reset the code. We had to drive to the store, across town, to get the code reset. The GM also did not respond to phone calls.This is the third time we’ve had to reset the code, and the lock was also cut off our unit “accidentally,” so we were required to go and make a new key.Don’t plan to get assistance if you rent from this company!😤🤬

Secure, but the reader had trouble with my entry card. Wanted a unit in Cedar Falls, but the only thing they had was across town.

Fine

Great service

Driveway really leans

Nothing special

Awesome