Pleasant and easy experience. Carstar did a quality job on replacing my bumper. Everything lined up and paint match was right on. Would definitely recommend them for auto body work.

Greeted with a smile, told process, signed papers and on my way. Estimate will be e-mailed to me.

I took my new car there after having gone through the car wash and ended up with a residue all over my chrome that I couldn’t get off. Greg was excellent and took care of the problem for me Their service went above and beyond! They even washed my car before giving it back to me. Great business!

Had insurance covered body work done here. Very pleased with professional staff and handling of the project. Even the rental car experience was made very easy. Car looks like it was brand new when I pick it up. Great place!

Repair was good but communication and customer service was pretty bad! I cant recommend this place simply because I felt like they only cared about the money the collected.

I was satisfied with the overall job. Two complaints, did not meet the agreed upon time of completion and they were not upfront with the updates. I had to call everyday. Don’t settle for secretary or the lady that answers the phone, talk to the manager. She is straight forward and resolved my issue of getting my vehicle back on time.

Outstanding service!! Performed repairs in a timely fashion and service representative kept me informed as to what was being done. They gave me an estimated date and were able to finish as given. Very nice job in repairing my RAV4!!It was a pleasure doing business with them!!

Super helpful, pleasant staff and they even got my car fixed in one day. Staff took care of everything for me and did a great job.

My car came out of the shop looking AMAZING!!! The staff was friendly and kept me updated the whole time. This was my first accident and Davidson Collision Center made the process quick and painless. They really took great care of me!!!!

The best experience I’ve had with in watertown, called me every other day with updates and were always hospitable

The ladies that answer the phone are very polite. However, I was told my car would onlytake 3-4 days to be fixed and it took over 2 weeks. I also had to call to get updates with inconsistent explanations on why my car was taking so long.

I was told my auto repair was complete only to pick it up yesterday afternoon and be told that the repair wasn’t complete and all of my emergency censors were still lit up (ABS system, blind spot detection, xmode, cruise control, parking brake) as well as handed a certificate that my car wasn’t safe to drive. None of which was told to me when I was called to pick up my car so that I could’ve discussed it with my insurance company. When my insurance called them to set up a complete tear down of the car to figure out why the sensors were going off the shop told them they couldn’t do it and to call the Subaru dealership. If they can’t work on Subaru’s they should be up front about it. The only reason I give any stars is that the body work looks great.

Great job on repairs. Very professional. Thank you.

Alexis who answers the phones there and takes your information is phenomenal. Always friendly and has a smile on her face!!!! Excellent employee!!!!!!!!!!!

My car had a decent sized scratch/ dent on both passenger side doors. It took them a little over a week to get done and now it looks brand new! They also kept me updated every few days on the progress so that was really nice.

I have used this place twice and i wouldn’t want to go anywhere else. last time when my vehicle was deemed unsafe to drive, everyone was so kind and the manager even helped me with advice for moving forward and even helped me get home. this past time was just as great. i was kept updated the whole time. it was a breeze working with them and insurance. they handled everything for me and i felt at ease. would definitely recommend to anyone.

This is the worst experience of my life. I have been in the automobile field for 25 years and some shady stuff has gone on. I do notrecommend them for any service.

Amazing repair work done by this shop! Received regular text updates on status and the car looks like it just came off the assembly line. Thank You!

They did an amazing job on my vehicle. The repair made the vehicle look like it was just bought. Customer service was professional and they completed the work extremely fast.Thank you.

My car was towed to CarStar after a deer collision. They were friendly and professional. They completed the assessment in a timely manner and kept me well informed. Very pleased with their services. Thank you for everything.

Great customer service, but still couldn’t close the gap on my side panel no matter how many appointments were made. Kind people though. Got pics to show if you’re interested in seeing what I’m talking about. Just sucks cause it was a brand new vehicle

They took good care of me. But when I picked up my truck it was very dusty inside from the body shop must have had a window or two down. But i am very pleased with the body work. Shelby took great care of me.

My vehicle was completed quickly. They kept me posted on the progress of the work being done. The worked was well done.

I’m not sure if they do quality work or not. It took them almost 3 months just to tell us our vehicle was totaled. Seems to me like they were just trying to make money off the insurance company, and never intended to fix the vehicle. After all that time, multiple estimates, and a substantial amount of parts ordered, they said the vehicle could not be safely repaired. Shops like that are part of the reason insurance rates are so high. I feel like if they had done a thorough first, or even second estimate we could have had an answer quicker, and moved on with our lives.

I had a great experience with Carstar Davidson in Watertown New York. I own very large and expensive work truck that was struck and sustained extensive damage. As a vehicle owner it always makes you nervous wondering if the work will be quality enough to fully restore a vehicle. Every step along the way, Jason who is the manager, and his staff were extremely helpful. They listen to my concerns and took their time. They returned my truck in excellent working condition. I am grateful for the professional expertise in the hard work that they put in for me. I would trust him with any other vehicle. Thank you for your work and expertise!

Great experience working with this group. They were very accommodating of our scheduling needs. Highly recommend.

Would not go there on my own usaa sent me there beware stay away. Been back three times for the same spot.

They were professional and honest. Work that was completed was excellent and my vehicle was ready a day early. Thank you!

In and out and the car looked like new.

Received my invoice and it stated that they replace one or both of my headlights, I can still see the deer bodily fluids from the deer I hit, there’s a rattling, the screen on my car is out of whack and I’m pretty sure my brights don’t work anymore.

Quick friendly service with a 😃 car looked great and even better then I expected! Highly recommend this buisness.

By far the worst body shop Ive dealt with if I could leave 0 stars i wouldThey changed the dates on me 4 times and Alexis is about as usefull as a bag of rocksThe truck was returned dirty even tho they washed it I still had over spray on my truck from the primerThey set days they cant achieve themselves and they are rude avoid this body shop at all costsOh and their repairs differ from mine now even tho I have all the texts and paper work stating the pick up and allegedly times my truck was worked on hand written of courseStop making excuses you guys are terrible I shouldnt have to clean over spray off my truck for something you guys did

Everyone is very professional and getting texts every couple of days to know the update on your vehicles was very convenient. The timely manner of both vehicles being done was excellent even during a pandemic! Would highly recommend!

I would highly recommend Davidsons Carstar for anyone that is in need to auto repair due to an accident. They fixed both my car and my daughters car, the work was done very quickly, professionally, and perfectly. You can not tell there was any body work done on either car.

I am very happy with my experience. All employees were very helpful, professional and friendly. The work was done within the timeframe stated and looks great. I needed to have a ding in my door repaired and repainted. The new paint blends great with the original. My car was even completely cleaned inside and out when I picked it up! Just getting past winter, my floor mats and carpets were a disaster from the salt and dirt. They now look brand new. I am a very happy customer!

I recently hit a deer with my truck and I contacted Davidson’s to complete the repairs. After I dropped my vehicle off I was contacted at least 3 days a week with a status update. My vehicle sustained not only body damage but also electrical damage and they completed all the repairs professionally and in a timely manner. Shelby was my contact for questions and concerns. She was knowledgeable and professional every time. I would recommend Davidson’s to anyone that was a professional and pleasant experience.

Would definently use again. Got my car back a day earlier than the estimated time. Thank you all very much. I recommend

Great service. Quick turn around. My car was cleaned also. What a treat!!!

Awesome experience! The customer service was on point. They kept me updated with the progression on my vehicle until completion. My car look Amazing! I couldn’t have asked for a better place. Thank y’all so much! Keep up the Great Work!

Staff was friendly and very helpful. I got in and out, they kept me updated throughout the whole process. Would definitely come here again for any repair needs.

Repairing glove box after being vandalized

Great experience, would highly recommend

I could not be more impressed with our latest experience at Davidson. They kept communication open and advised us every step of the repair process. Shelby was very pleasant and engaging every time we spoke. She arranged our car rental delivery and pick up. We did not need to do anything! This is the place I will bring my vehicles every time!Thank you Davidson and staff!

Great Body men there & prompt service when allowed.

Warning: avoid Carstar Davidson due to untrustworthy service, consistent unprofessionalism, and additional damage caused to my vehicle. I went with Carstar Davidson as I thought they would be the most professional in the area and also provided the lowest quote - I was mistaken. Some of my issues include:(1) They told me my vehicle would be returned within 2-3 days but it ended up taking 14 days (no apology given).(2) Their initial repair estimate was off by over 139% of the final bill.(3) They didnt tell me that they planned to drive my vehicle over 2 hours away and refused to reimburse for mileage and/or wear and tear.(4) My vehicle was delivered to me absolutely filthy. We had to have two mechanics come out and start cleaning the car just so we could verify the work was complete.(5) My car sustained $950 in damage while in their possession. Since I cannot directly prove their fault, they refuse to pay for the damage.I remain shocked at how bad this service was and strongly encourage other to take their business elsewhere.

Work was done timely and my car came out looking great! They were really good about updating me as work was being completed. I have used this shop before and will continue to use them if needed.

The workthey did was good but I asked for a few other things to be done outside of the insurance repairs and they didnt do them. This is the 2nd time this has happened with these guys.

I brought my car here after it was damaged in an accident. They were a little booked out, but that’s not their fault. If anything, it just goes to show that everyone must want to bring their vehicles here to get repaired. The staff was super friendly and extremely helpful. They got me linked up with my rental car in no time at all. The repairs took a little longer than expected, but if it means that they are doing the job the right way, then I’m not going to complain at all. They even went as far as detailing my vehicle, inside and out! I never would’ve expected that. The repairs look amazing. I would definitely go back to them any time to get my vehicle repaired.

Friendly fast service, very prompt and explained everything clearly. Would recommend this place. Now that the work is completed, I am really happy with the work they did, car looks new again and it was done sooner than expected. Thank you everyone for your help in this matter. Great job, highly, highly recommend Carstar....

Excellent customer service! Truck took an extra 3 days to finish but I was notified as to the reason why and the quality of the work was amazing!

I had a quick turnaround on a pretty extensive repair. The entire staff was helpful and theyll keep you updated daily on the progress of your vehicle. Id recommend them to anyone in of collision repair.

Quality of the work coupled with industry standard setting customer care from Shelby made my experience five star quality. The complimentary detailing they did to my truck was the icing on the cake!

Loved getting all the text updates to let me know what is going on with my jeep! Great customer service and they worked directly with my insurance. I would definitely recommend their service!

If I could give this place less than one star I would. It took almost 3 weeks for them to fix my car yet the billable hours was 11.3. It wouldn’t have been a huge deal but I was paying out of pocket for a rental car. The staff is extremely rude especially when you question why it’s taking so long. I definitely would not recommend them!

The work was great the only problem I had was the car rental company had to let me know my car was done so that part of the company has to step up their game but over all every one I had contact with was great very polite and professional

I dropped my vehicle off 3 weeks ago after having the appointment a month in advance the technician failed to order my parts they had ny vehicle for a week before even workong on it just waiting for parts due to this failure then they kept pushing me back on the date id get ny vehicle saying either parts hadnt arrived yet or been orderd the day i went to pick up my vehicle they pucjed it back due to the lack of 1 part coming in the receptionist shelpy was very kind and professional in the handling of this matter but i feel this was an unacceptable delay on the technicians part

I recently took my 2018 Sierra Denali there to be worked on. I had a damaged windshield, front bumper, and roof. Overall, the paint and body work was great. I will not complain about that.However, the deadline and interior was not that great. With a broken windshield, there was a lot of glass debris. Part of the quote from the dealership had glass debris cleanup. Well, when I looked around the truck, it looked like someone took 5 minutes to clean the glass up and called it good. I turned my heater on, and glass blew out of the vents all over my truck. It wasnt just little pieces of glass either, they were quite big. I am thankful I was the only one in my truck, and not my four month old. I rescheduled an appointment and have to go back to the dealership to get the A/C system cleaned, as well as the rest of the truck where glass is everywhere.To move onto the timeline of service. My truck was scheduled to be complete the 30th. Great. However, I received a call that my truck was going to be done a week early. On a wednesday, I was told my truck was going to be done friday. I was really excited. Friday came around, and the truck wasnt done. Not that it was too bad, but why get hopes up and give a date of completion if it is an unsure date. Now it is friday, I receive the call that my truck will no doubt be completed monday. I receive a call monday that I can pick my truck up, however I am going to have to bring it back to get another part installed at a later date. Not what I was hoping for or looking forward too, I just told the dealership to keep the truck, and rather than get my hopes up, just dont call me until it is fully complete..

Customer service was excellent and my car came out brand new like nothing happened. Very happy with the service provided.

Initially I was having a good experience with this place, as they are very good at keeping people up to date on the status of their vehicles. However, that slowly changed over time.. wrong parts were ordered which dragged out my completion date further and further. Then more excuses came in about certain individuals not being at work to do things which again prolonged my completion date as well... They were unable to meet four separate completion dates they gave me... I think they have a prioritization issue... I understand heavy workloads but my bill stated 50 hours of labor to fix mostly cosmetic damage to my truck... My vehicle was there for 48 days... That math seems off... I was originally estimated 17-19 days for completion... I understand that is an estimate, but it wasnt even close... Thank God I wasnt renting a car... Im not sure if my case was a special one, but I was not happy with how everything unfolded... Only thing that saved this review from a 1 star was that the work looks good.

Back in 2015 I had my vehicle in to be repaired. Dropped off on a Monday and by Friday was called that it was ready. Was very happy with repairs and having my vehicle back in a short time. Fast forward three years my vehicle is in your shop again to be repaired form someone hitting it. Dropped off on Monday knowing it wasnt going into the shop till Tuesday. I called Thursday to see when it would be done and was told it was being primed that day and would go to paint on Friday. Now I get a call saying it just going into paint and its Monday. So I have to ask when will it be done for me to pick up. Told Wednesday and they close at 5:30. Will now I dont know when or how Im going to get my vehicle as they will be closed by the time I get there after work. Not sure what has happened in the three year since my vehicle was there.

I was told that the vehicle would be done in five days and then on the day of pick up I was told that it would take another week. After that week I was told that it hadn’t gone through quality control so I would have to wait until the following Monday. We had the rental so it was not a problem.

They were so great with daily communication, took care of all on the insurance end and the work was excellent.

Overall very happy with how my car turned out. Very professional and gave me constant updates on the status of my car. Definitely would recommend!

Speedy service

We were very happy with ur service this time . The girls were very polite and very helpful.

Terrible customer service. I brought my vehicle in and they said they would give me an estimate within 72 hours. I came after 2 weeks because they never reached back to me and when I arrived they told me they couldn’t give me an estimate. When I asked why they gave me nothing but excuses and they took all the broken parts out but apparently they still couldn’t give me an estimate. Do not go to them because they will take forever and they will not get anything done. Bad customer service and lazy employees.

Kept me up to date on status of vehicle. Only thing that could use improvement is paperwork moving from one place to another.

Great customer service and very friendly people waiting for us at the fron the desk. We got a very quick estimate on your damaged vehicle and it was very reasonable. Got an appointment and service day immediately

My car was involved in a collision and was brought to be repaired. The car was returned to me better than I expected and they even washed and waxed it, as well as cleaning the inside. The staff is friendly and I could not have asked for a better experience. They even worked with me on picking it up due to me being in the hospital. Thank you all so much for making this an easy experience!!!

The best and friendliest customer service around.

A great job!

Davidsons was the recommended collision center through our insurance. You get the express repairs to ensure you are without your vehicle for the shortest possible amount of time. Well, our vehicle sat outside not being worked on for the first 5 days of that express repair. The deadline came and went, still no vehicle. We can plainly see fasteners for the inner fenders that never made it back in the vehicle, so how much other stuff is missing? Its frustrating to not have your own vehicle, so why add to the frustration by having blown deadlines, misinformation from the front desk, and knowing that parts and pieces of your vehicle never made it back? Hopefully there wont be a next time, but if there is we will be going elsewhere.

Excellent service

Highly NOT recommended due to few reasons but not limited to. 1. They are really good at keep you update on the progress with REMINDER of your payment but not updates on when they have to redo their mistakes. 2. This which leads to, they can’t color match the damaged or repaired parts to the rest of car’s color (even after 3 times of trying). 3. They initially gave me a reasonable estimate (about $2500)on the repairing til the final billing which about $1500 more (total was over $4k). 4. This leads to, I didn’t see the end result or product of what I paid for.... therefore, DONT GO THERE FOR ANYTHING....... 5. I already can see few spots of paint issues after little over 2 month...... if I could go back in time (Haha Haha), I would go to another shop to repair partial and buy ARB bumper, and for sure will still cost less what they charged for the repair......Update: a $1500 hidden damage/repair which mean someone should done their job more carefully (based on what I was told by you guys on this point....... I can get you a list of you should/could/would done even I am no means I am an expert). I also got with the representative the other day and don’t worry, we are working on the REPAIR with another shop. Lastly, you guys had 3 times to get it right. So again, thank you but no thank you.

Tried to fix all deficiencies, even the smallest of dents, by saying that the entire area needs to be replaced which caused the repairs to be outrageously expensive.

They did great with my estimate and service.

Very attentive during the entire process!

There is a great team of staff here! They always do such a great job and I love going here.

The staff at Davidsons was friendly and professional. I was present during the inspection, and they explained every item on the estimate. They assisted in arranging for a rental for me while my car was in the shop (they are right up the road from the physical location and have an Enterprise rental desk in house). My repairs were estimated to take about a week to complete. I received text messages and phone calls (I was able to choose how frequently I received updates, I asked only for updates that related to the length of time it would take to fix--if it would take longer than estimated, etc.--and when work was completed), and my car was done a full 3 days earlier than estimated. They even vacuumed my car (a very pleasant surprise, it needed it badly!) I am very pleased with the service at Davidsons and wouldnt hesitate to return there if the need arose again.

Wouldnt take my car any where else.

Awful! Downright awful! Charged us $3500 for work that needed to be done and then said to bring it back in for the inspection (that I had specifically asked them to do before I picked it up) as they said it would have to be driven to make sure the light stayed off. Took the engine out to do the work and then asked us to bring it back for the inspection and then when we brought it in for the inspection they said it failed and meeded another $2400 worth of work! I have all the paperwork and they would have seen the leak while it was in their shop. I have told many not to go there. My parents have bought all their vehicles from their for over 30 years and have taken it there for repairs many times but no longer will we recommend them to anyone!

Friendly people and they do a great job!

Very friendly, fast service. They do great work

What an adventure! I went there because the Geico agent recommended so. Back in March 2018, a lady hit my car from the side and messed my doors. Finally on April 2nd, I dropped my car off and with the estimate, it was decided I should get my car about 5days later since it’s “express repairs”. It took 22days for the car to be ready. In between, they fixed the doors but messed up something and got the engine light on. They fixed the engine light but after that the car wouldn’t run at all anymore. Last but not least, the last issue was blamed on me and they sent the car across the street telling me that they weren’t Jeep experts even though they resetted my car computer. I had to pay an extra $500 to the garage across the street so I could get a functional car back. The labor at the garage across was $400 while the rest was for the part they change in the relay box. I definitely don’t recommend this garage.

Did an excellent job on the body work and blending the paint as well as a good clean and detail when I picked it up. The front staff is why I only gave it a 4

Worst experience . They have had my SUV for 2 months and still cant tell me when its going to be done. Feel like im being lied to every time i talk to them.

Awesome people and they do great work

My work I needed done wasnt big enough for them...

DO NOT GIVE THIS COMPANY YOUR BUSINESS! AVOID AT ALL COST!This place is terrible! They send estimates to the insurance company before they even fully inspect the vehicle. Once repairs are finished they take it for a test drive only to find more things wrong with the vehicle that they missed at the initial estimate then expect you to pay out of pocket for....... the staff is very rude on top of everything else.

They are a complete joke. Lost my key and damage my car more then what happen in the collision then try to tell me it was already damaged!! Thanks to photos taking the day before they had to repair it.

I would go elsewhere

Garbage customer service. Be prepared to wait 3-5 days longer than the estimate they give you

Very friendly and helpful and kept us up to date on our vans status.

Friendly Staff, quick and professional service, great overall experience

Im so not happy with this place. we had our truck there to be fixed and they did a absolute horrible job. They scratched the whole hood and side and yet they are suppose to be brand new cuz my husband wrecked it by hittting a deer so ik for a fact they scratched it. Then there is so much wax build up in the creases its hard as a rock and we cant get it clean. And they just did a horrible job if u are the kind of person who cares on having a nice vehical and are like us who have to polish it everyweek and have it look nice since u spend over 30 grand on something then if u need it fixed dont go here cuz they will scratch the piss out of ur vehical. time was decent and they were done when they said they would but its prob cuz they just dont care they just want that money.

Very good service, works well with USAA

Very very helpfull and, not a single rude employee.

I brought my car here to have them fix a dent and I get it back with my rims damaged plus they didnt put my door handle on right its about fall off and ever since I got my car back my clutch has been slipping. I go to have one problem fixed and come back with 3 more

Do good work in a timely manner

Awesome, professional peoples.