They talked to us and talked us thru everything they were doing while they were doing it. They even worked to get our bill down, so we could afford the cost after our after market warranty company didnt live up to their end of the agreement we had. They were very friendly and compassionate. They treated us better than any other dealership would. We have told them that they will always have our business and we will recommend them to everyone we know :)

Best experience I have ever had when car shopping. The dealership was over an hour away, but was worth the drive. The staff was polite, knowledgeable and easy to work with. I bought the car that same day and drove it home. I will definitely refer people to them!

The staff was amazing. Isabel, the sales consultant, and the manager were easy to talk to and incredibly helpful. Best dealership experience I’ve had.

I went in to lease a vehicle and had an excellent experience. I was in and out with a new vehicle the same day. The team did a fantastic job and I would recommend them to friends and family.

They apparently did a full diagnostic and checked everything but when I got my vehicle back when you turn the car off and on there is a high pitched crackling through the stereo.Also checked off that tire pressure was good but one tire was low and 14 psi below what it was supposed to be so they definitely didn’t check the pressure and did the bare minimum for the diagnostic and charged an outrageous price for it. Only thing they really did was check the battery. They said nothing about a $50 labor charge for putting in a new battery. If they had I would have just done that myself in the parking lot. It takes like two minutes and not worth what they charge. Complete rip off. Will not be utilizing this dealership for any service again let alone buying a new car from them

Edward Kondracki provided excellent customer service when I bought my Nissan Rogue. He made sure to answer any and all questions I had and ensured I was aware of each step of the process and understood all of the features that came with my new Nissan Rogue. I would definitely recommend him to friends and family.

Great place to get a truck I got a 2022 Nissan frontier on September 24 2021 I love my truck the people at Davidson Nissan are great the two young ladies thanks very much for your help I would get a vehicle from Davidson Nissan anytime

Very awesome staff, answers all of your questions. Top notch, go check them out

Alekz and Ed were fantastic in assisting my husband and I with our new car. Ed was quick to respond when we had questions and never complained when we requested him to run figures on multiple vehicles. Alekz was incredibly sweet, informative and helpful when we signed for the vehicle. She took the time to show us how to use the new car with all its high tech special features. My husband and I have now leased 2 vehicles from Davidson Nissan and their customer service both times has assured that we will be loyal customers. Thank you so much for a great experience!

Thought I was just going in for a diagnostic but they fixed the issues the same day which I appreciate because I live 2hrs away. Gentleman that explained the issues was beyond polite. Thank you

I am just so glad that I met Ed because if that man can’t get it done I’ll bet you nobody can he’s the best he’s very polite he gets straight to the point and he’s a very thorough person a great dealership all the way around for manager down they were phenomenal I think I finally found my place where I can do good business with good people thank you for all that you doBonnie 🤗

I am extremely unimpressed with the level of unprofessionalism and lack of customer service that I have received from this dealership. I have purchased a pre-owned vehicle... Which, has some flaws in the paint. At the time of purchase, this was brought to their attention, before any paperwork was signed. There was a deal struck that the paint would be fixed. The hatch, underneath the hatch, and a small spot in the front were discussed. When the time came, for them to hold up to their end of the deal, the dealership only had the hatch painted. They ignored the rest. Every time I spoke with someone regarding all of the spots that were supposed to be painted, they said that only the hatch was approved. Then said they needed approval from the manager. Each time, I waited as they spoke with the manager, and then came back saying the work was approved. Finally, I went to pick up my vehicle, and these issues were not addressed. Only the hatch. I then spoke with Isabel, and her manager. They tried telling me that wasnt part of the deal, and only the hatch was approved. There excuses were that the car is used. They said I was told that the hatch was the only part that was approved (which, no-one ever said). I was told the opposite, at least 3 times. They gave me attitude, and acted like bc the car was pre-owned I dont deserve the same respect, as if I was purchasing the vehicle new. Im sure they still both received their commissions, and nothing had to come out of their own pockets. As far as Im concerned, this is some super shady business practice, and I will not be purchasing another car with them ever again.Ps...a deal is not considered complimentary and the whole hatch was not painted. Theres still scuffs left there. As for the other spots, Im worried that the paint is going to peel further, and cause me bigger problems in the future. Actually, doesnt even look like it was washed before they put paint on. I did not do a review for any type of response, and did not come here to argue. I did it so other people would know what they are getting in to. Its supposed to be a safe space to give an honest opinion. This paint job was what sealed the deal for me in buying the car. I was still unsure until I was told it would be fixed, before I signed any paperwork.

I called about a check engine light coming on a day after the purchase and have yet to receive a call back from you. It was prior to Memorial Day weekend and you all were closed on Monday but I left two messages with the front desk girl to discuss this. I normally give great reviews but the lack of care or a call back is absolutely the worst customer service. We also had a wonderful sales person with the car.

Excellent service! As a comparrison, I had been at another dealership only a week before and the difference was night and day. You might not buy a vehicle from Davidsons, nut if you want to know the standard, Id start here FIRST.

I’m giving Davidson Nissan 5 stars, because of Isabel she was very helpful and patient with me. I bought a car with and now I am enjoying my car. I started my car with Davidson Ford but I decide to continue and finish my purchase at Davidson Nissan due to Isabel she was very nice and answered all my questions.

Went to have our tires replaced. Got a great deal for all four tires. Fran was very friendly and helpful. Always a pleasure to see we got to get out vehicle serviced!

The entire team was awesome to work with! They are a great team and our salesman, Ed was the best. He made it a wonderful experience. This is our third car from this dealer and we will be back! Thanks for everything!

I bought my last three cars from Davidsons, and I could not be happier. They have a wide variety of vehicles to choose from and a wonderful sales department (thanks Ed!) I was given a fair price for my trade in and treated with every courtesy. I recommend Davidsons without reservation.

Everything went GREAT--until it came time to sign the paperwork--I was quoted in writing a specific dollar amount for a monthly payment and when it came time to sign everything I noted the payment was $12 higher--not a big deal but when I asked why the finance person Alex (not the salesperson Isabelle) told me there was a glitch in their computer system and when she was calculating all of the figures as it switches from one screen to another screen the computer doesnt show the correct payment amount. In other words there was a $500 error on their part and they were just going to pass that along to me. I felt like this was kind of sneaky and a bit underhanded. Alex told me this happens sometimes with this computer software--So I told her I was not happy about this as I was quoted a specific price and that my wife and I were comfortable with that price and that is what prompted us to say we would buy the car. Alex went back and talked to someone and that person agreed to take $400 of the $500 off the Loan and so it brought the payment down to within $2 of what we had in writing for the payment. I was made to feel like I did something wrong by questioning the dollar amount and I also felt like I had no choice about the $100 difference between the extra I was paying and what I was quoted. Alex said that a $400 return was the best they could do . So here is my take on the whole experience--Isabelle the sales person did a great job, my wife loves the car and we got a good trade-in for our old vehicle, but the whole sneaky, underhanded way they went about increasing my payment kind of left a bad taste in my mouth. Alex did apologize for the mix-up.Thank youTim Davey

The salesman was nice and service was okMy only problem was as a business when you tell me you’re going to take care of something that’s what I expect. I would of let it go if the rest of the work was done even if you didn’t replace something. All in all I love the truck and it was an easy process thumbs up for that.

Very friendly and attentive, listened to my concern so he could relay the information to his mechanic/technician. After just a few minutes came back to explain my concern was a normal response given the type of transmission. Completely set me at ease about it and said if there is any issue with it later it is now documented that Ive had a concern about it and had it looked at. Very pleased with the outcome and service.

Can I just say that the service department at this dealership is beyond compare. It is absolutely the best. Every time I call to set up an appointment Brandy answers the phone with her friendly voice! She is always knowledgeable and accommodating. I always look forward to seeing her smiling face! Recently I had an issue with my window malfunctioning. A mechanic and service department gentleman named Kevin stayed late to take a look at my vehicle. They were unable to repair it so they set me up with a rental. I received a call the next morning at 8:30am from Kevin informing me that my window was fixed. I went on to tell him about several other issues that I needed to be taken care of with the vehicle. He was able to jump through hoops to get my vehicle ready to roll! I was beyond impressed, and super grateful. I have never been disappointed by the service team at this facility. Kudos to them. They all deserve raises.

I took my murano in because a dealer in syracuse could not figure out why car would slam brakes on when backing up after they had replaced rear bumper so Davidson took me right in next day and not even 10 minutes they had it . Davidson knew I had paid out of my pocket big to have collision place in Syracuse replace this so they took me and let me know camera on rear bumper they installed upside down .....Davidson very very honest and I will continue to make trip to Watertown for them when my car needs anything now .

Team is always friendly and honest and does not push extras that may or may not be necessary.

Not sure who Chris is but apparently deflecting from poor service seems to be what you are up to.I would start here LAST. All smiles when they want a sale. There customer service is terrible and I have heard very bad things about there repair/service department. If you want a good experience dont go here.Of course you dont have any records of me. I took off out of there like a rocket. You guys are bad news

Dont buy from these people. they dont know what there doing, sales or service. They will do anything to get your money and they dont honor warranties. You will be sorry if you do.

Nothing but a stock ridiculous answer. Dont buy from themDavidson Nissan is terrible. You know the prototypical used car salesman, the slick Willie, that is Davidson NIssan. Terrible. And I am not sure there service department is capable of fixing a flat tire. If you want a good car buying experience before, during and after the sale DONT go to this place.

Service was quick and as scheduled. Staff was cordial. a little pricey .waiting room was freezing.

I hade my 6 month maintenance done and front brake pads changed. The service was exceptionally great and it only took a couple of hours. If there is a Nissan in need of repair or routine maintenance I highly recommend Davidson Nissan! Thank you Davidson Nissan.

Fran is always polite and helpful as is Brandi

Absolutely the best time I have ever had at a dealership for a repair. Quick and respectful of my time and finances. Kept me in the loop at all times.

It was very straight forward and professional. We had some minor things we noticed after purchasing and leaving with the car, and Davidson fixed them up for us no problem! Highly recommend!

We purchased a 2020 Nissan Sentra for our son. Isabel was amazing to deal with and made the process simple and easy. We really appreciate how the whole staff went above and beyond for us!

Friendly, helpful, and speedy staff. Super welcoming atmosphere

Fixed my car in a timely manner and accommodated my kids and myself with a rental. Im very pleased with how easy the whole process was.

Nowvthey lieUpdate: Dont get service or purchase a car from them. It will be a terrible experience for you.Davidson Nissan is unprofesional and immature. After three visits they cant fix the car. I am forced to go to legal aid and what do they do. They block and ignore. Unbelievable. Dont buy from them. You will be sorry.

Watch out for these guys. there service shop is inept I can only imagine the sales is just as bad. dont go there

It was a pleasure doing business at Davidsons Nissan. Ed Kondracki, our salesman, was so helpful. He kept in constant contact with me prior to my test drive, and on the day of the test drive he had everything ready and waiting for me. Alekzandra Dall, the business manager, took the time with me to go over all the purchase and add on options available to me. Making the decision to purchase my Nissan was easy, but the ease with which the sale was carried out by the members of your team was effortless for me. :)

I was charges for installation of rear brake drums but there are no brake drums on. It looks like a conversion kit instead.

Ed got me into a vehicle that I thought I wouldnt be able to afford but worked with me and got me what I wanted to be at and got more money for my trade.

HD sensor replaced in my frontier.they did a great job great service department

We was there for two maintenance and they are very kind, we love these place the staff is very kind and professional, and then recently we back to buy a new brand car. They are amazing.

These guys are terrible. Service department is a joke and the sales department will say anything to get a sale. Beware of this dealership. They are really bad news. Save yourself some trouble.

Bad newsI wouldnt go to these guys if you want a good experience.If I could give zero stars I would. Dont buy or get service from them.

Good service, very helpful and friendly staff

Its nice and polite people. Directed me where to go and got my car in the shop no problem. When all was done told me recommendations on what my car needed done.

Isabelle was warm and friendly. I told her what I was looking for in a car and in the payments and she accomadated all my needs. I have purchased from other dealerships before and my experince with the team at Davidson Nissan was by far one of the best experinces I have had.

The sales and finance staff were extremely professional, courteous, and friendly. (Isabela and Alekzandra) Alekzandra even went out of her way to extend herself to research a past experience. Excellent people!

Nice friendly helpful

Gary, Ed and Brandy were so helpful and kind. I came in knowing exactly how much I wanted to spend and they found me the perfect car match. I would 1000% recommend coming here for your next car. The service department is the absolute best and the customer service is so great. I am so pleased with my new car and overall painless and pleasant experience.

So far not impressed with this place, brought new truck to be under coated after purchased. When I got it back, there was smudge and grease marks all over the inside. And all I got for an answer is well look into it. Probably was never looked at once the undercoating place brought the vehicle back. Will update when it gets time for warranty and oil changes...

I have purchased three Nissan vehicles from them since 2006. I love their vehicles and their service department. I also buy my tires from them which I have never had a problem with. I love my Nissans and can’t wait for my next purchase soon in the near future for the new diesel pick up truck.

I went into Davidson Nissan to see about trading my Frontier and was met by Ed in the lot promptly and left that day in a new truck! Excellent customer service!Amy Biggs

I had a great salesman and I got a great deal on the truck I would have loved to have the tonneau cover it showed on it in the add Other than that I love my truck

Brandi, Lyndon, Bron, Fran and the whole crew at davidson nissan are the best!I take both mine and my wifes vehicle in for service and maintenance work, and have always had a great experience. I own a silverado and my wife a mazda and we refuse to take our vehicles anywhere else. I highly recommend this shop to everyone. Cant thank them enough!

Still waiting a call back from the service department from over a week ago regarding getting an appointment at CARSTAR for repairs under a warranty. This is after I had to call them 3 weeks after an inspection regarding information I had requested. The employee advised me of what I needed to do. When I inquired why nobody had called to tell me that info she stated they had just received the answer they needed 2 days before. Still 2 days is 2 days and I would think they would have called me to let me know. Makes me wonder if I had not called them how long it would have taken them to contact me.

Great service. Colton was awesome and easy to work with.

My salesperson was the sweetest thing ever. He went above and beyond to give me the best service. He was very interested in what I wanted in a vehicle. He explained all the features to me and if I didn’t understand he explained it again. I will definitely refer him and the rest of the staff to everyone. Thank you.

Service at this dealership was very poor. We were receiving information from our sales person, and the finance manager/representative, and the sales person did not know what she was talking about nor did she try to get information we asked for. Very slow service, waiting around for an hour or two just sitting there waiting on what seemed like nothing without any information. Asked our sales person about a warranty to which she had no information for, she rushed to finalize the sale, to which we did not purchase due to the mislead of information. Told one thing by someone else, and told a total opposite by the other. Looked like no effort was even put into helping us. We asked what the total price would be and the sales person said I think its this, didnt sound confident what so ever in her answer. I do not recommend you come here until they figure out how to run a business.

My experience at Davidson Nissan was excellent and everyone was so friendly and helpful.

I will like to first say this was the best car buying experience I ever had. I did my research and went to a dealership that was familiar and I was highly disappointed with their service and salesmanship. I came to Davidson dealership and right away was welcomed at the door. I met Sharon Cullen for the first time and she was Professional and very knowledgeable of her trade. Sharon was patient, helpful and fun to go experience buying a new car. I drove several cars and she listened to what I wanted not what she thought I should have. Sharon picked out the right car for me and I couldn’t be more pleased. Usually when it comes to the financial part the managers tend to be very conservative. Chuck was awesome he helped me navigate into a wonderful payment plan that would work for me. Chuck also made sure the car was in excellent condition before I drove off the lot. I am going to send all my friends and associates to Davidson dealership. Please ask for Sharon she goes beyond to make sure you have the best car buying experience.

They had very prompt service, answered all my questions, and very friendly

Absolutely the best dealer experience we have ever had anywhere. This is my third Nissan and I will never buy another one from anyone else. We have dealt with Vision Nissan in both Webster, NY and Canandaigua, NY and had what could only be described as a shady used car saleman experience. Ed at Davidson had our paperwork ready to go, made us feel welcome and was fantastic!

Everyone was very helpful and professional and they took care of my cars repairs very quickly. I was very impressed

Was the quickest sale we have ever done and and weve purchase a few vehicle. Everyone was polite and explained all details. Best purchasing experience Ive ever had. Our sales man Ed K. Was amazing and I would recommend him to everyone and the sales manager Gary was so great!!!

Ed sold me a Nissan after I was shopping at the GM store and I expressed interest in returning to a foreign car. He worked very hard to help meet my auto shopping needs. I also appreciate his willingness to step outside his typical product to work with me.

I was charged extremely high amount for a simple diagnostic. Just to tell me that my cruise control buttons are not working $265, why? I have a Toyota and Waite Toyota charges $120 for weigh more diagnostic. It is ridiculous. And then the parts are also out of reach.

Im on the Covid mission in NY and bought my truck at the dealership so I was having some issues. Called Kevin in service and he scheduled an appointment ASAP. Brought my truck in for service and the issues were taken care of. Thank you to the service staff for getting this Old Chief back on the road and on the Mission. Hoorah!

The salesman was polite..honest in dealing...n I was surprise how quickly he met expectation and close the deal. Mr. Edward K was very helpful.

Amazing staff in and out real quick

Awesome and very efficient and friendly.

Easy to make appointment, online. I dropped off my car and they took me back to work. I was able to choose my services via online technology. That was great. Quick and fast service.Thanks,Karl

I went there back in July to get my AC and Heater unit fixed, they did there dynastic and told me it would be 1500 dollars to fix. When I took it to a different Nissan dealership they told me it would be 750 to fix. They had also messed up my Airbag unit while figuring out what was wrong with my AC and Heater, Dont know how the did that but now I have to get that fixed to which is 900 dollar fix. If you bought a vichele from a Nissan dealer and need to get your car worked on Dont go there, theyll charge you double the price and it seems to me there mechanics dont know what theyre doing.

I absolutely love my new car. The guys were straight and to the point. Jeffery is was great to reminisce and chat about all of the people we know in common. Thank you so much

Overall excellent experience with the willingness of the staff to exceed my expectations during this time of need.

Amazing people and very helpful would recommend these guys

We were listened to, treated with respect and honesty, and given a great deal on a wonderful vehicle that fit all our wants and needs. We will definitely be going there every two years or perhaps every year!

The sales rep we dealt with was great, the process we had to go through to buy out the vehicle was horrible.

Customer Service were very friendly. I felt at ease trusting them with my car. Would definitely go back if needed.

Ed was amazing. He listened to what I wanted, was straight forward with what I could get and didn’t beat around the bush

My car has now been at Davidson’s for 4 business days and a weekend now. I was told the car would be ready on Friday and then Monday morning. Here it is 11:25am Monday morning and was told could I please give them till the afternoon to pick up the car? Do I really have a choice?? You would think that they would get it done since what they are charging me is astronomical. $2600 then says on Friday it needed another $500 in work. No thank you. I will take it somewhere else thanks anyways. And I WILL NOT be back to Davidson’s for anything. I am very unhappy right now.

Mechanic identified the leak. Part was ordered and replaced. Currently waiting for an interior panel on order to return. What made Davidson stand out was my spare keys were left at the service counter. I called and the gentleman, Fran at the desk, went out of his way and dropped the keys off to me on his way home from work. Above and beyond NICE!

Great service dept. Isolated problem, fixed and came in under anticipated quote. Erica was very friendly and helpful throughout process. The only reason I indicated that I would probably not purchase a new Nissan at this dealership is I live in Florida. I did buy a new 2004 Titan from this dealership when I lived in Central NY and it also was a pleasant experience.

As always, everyone is so friendly and helpful. The waiting area is always so clean. TV is in perfect spot for watching while waiting. They said a half hour and it was done in that or shorter! So the estimator was right on!

Very pleasant

Got my vehicle in and out very fast. They are very sweet and understanding.

I am very happy with my experience at Davidson. I feel Sharon was very thorough. I never felt pressured and she let me try out getting my kayak in the vehicle so I knew it would fit my needs before I bought the vehicle. Even though I was shown all the features, I would feel comfortable going back to ask Sharon questions about using the features that I might have forgotten. Having done some research before going to the dealer, I feel I got a fair price which is always important to me.

I have all my vehicles serviced at Davidson Nissan, I have confidence for the techs ability to the service needed,they are very helpful. The service dept.is very good to me.

Very easy (friendly) to deal with. From my initial phone/email contact with Danielle, to the appropriate follow up communication, Davidson was never pushy, but simply helpful and informative. Although my purchase was not typical, how you may do it(visit dealer) I couldnt be more pleased. Ed completed my purchase and delivered my sight unseen pre-owned vehicle as we discussed and they described. When I did show up, paperwork was filled out, and explained professionally. I spent less than 15 minutes total picking up the vehicle. I would not hesitate again to purchase from Davidson. Overall, It was not the typical stereotypical Dealer experience I expected, it was simply how I wanted it. If I had to nitpick something, the impeccably insanely clean car could have a had a fresh wax feel...

My most recent experience with Davidson Nissan occurred last week when I took my truck in to have the oil changed. Not only did they change the oil (for free)(first change) but they did an entire vehicle inspection including the alignment and all computer systems. They installed new RADIO Software, changed a blown fuse and to top it all off, The WASHED MY TRUCK and sent it back to my Pristine Clean!!! No Charge, No Hassle, No Problems ! They are AWESOME :))

Highly recommend Mr. Fran and his team here! They do everything they can to take care of your car. Awesome customer service and maintenance skills. Even for Jeeps. We have found our place for future parts and maintenance. Thank you!

Oil change and rotated tires; they found other things that needed done but did nothing without first contacting me and getting ok to proceed. Washed my car and made sure I had transportation back to them. We love Erica. She is so sweet friendly and helpful

Gary is a 5 star employee - he was wonderful to work with and was extremely helpful to me. Kind, courteous, and professional. Davidson’s are lucky to have him!!

Very friendly service

Ed is an amazing salesman and all around person. I love working with him and will definitely be working with him again. I will only be shopping at Davidson Nissan from now on.

The requested work was performed. Communication was very good. Shuttle service is very helpful. And my car was washed - which was a VERY nice surprise.

Very easy to deal with and fast turnaround on the sale.

My recent experience was a very pleasant one. With everything that is going on right now in the World, they adapted well, and made it a safe visit.

My wife and I have been looking for a new vehicle for a while. The fine people at Davidson Nissan helped us greatly. Special thanks to Ed and Gary for helping us .

I originally went in for a New York state inspection. While I was there I spoke with one of their salespeople, test drove a couple of cars and a couple hours later I was headed home with a newer car... All of the staff there were excellent to deal with. I would highly recommend them.