Marc Mincer was able to trade my husband and I out of both of or vehicles on the same day. We received QUALITY salesmanship and for that I cant thank you enough. We brought our 3 children with us and as you know buying a vehicle is stressful enough along with trying to entertain 3 small children, and the guys blew my kids up balloons and they had snacks and drinks available for them. Extremely family friendly dealership. Amazing buying experience and would most certainly buy from here again!

I drove 3 hours for my vehicle. Simply because Jesse delivered exactly what I asked for. The customer service was prompt, kind, patient, and knowledgable. Truly a great hassle free experience.

Marc Mincer was fantastic to work with. He was responsive when I called him with questions and explained all the features of my new car to us. I would highly recommend him to others!

Mike was great to work with. Best salesman we have ever had. We would definitely do business with him again.

I recently purchased my 2nd vehicle from Fucillos. I cant say enough good about my experiences! No pushy sales tactics, really try hard to meet your financial goals and overall a fantastic experience! No regrets at all. My vehicle is everything!!!

Jesse Cowles is the BEST salesman I’ve ever worked with. He understood my wishes and made them reality plus more! Amazing dealership. Will be suggesting to all my friends and family. Also, got free Olive Garden 🤣

Marc Mincer is amazing! He helped to ensure the surprise of a new car for our daughter and the process of buying our 3rd Mitsubishi from Fuccillo in Watertown was the best experience we could hope for, and a memory we will never forget! I can’t say enough great things about Marc’s level of service! Fuccillo Mitsubishi has always delivered great service, above and beyond what you expect from a dealership. Highly recommend anyone looking for a car to check them out!

I have bought 2 vehicles from Fucillo. Ed Donato and Fuccillo Mitsubishi have really made the process really easy. All I had to do was let Ed know what I was looking for. Now Im in my new Outlander. Its that easy working with Ed Donato and Fuccillo! I recommend them 100 %!

Karyn Duffany at Fuccillo Mitsubishi outer Washington St. (US RTE 11) Watertown, Ny. Was amazing from the moment we stepped on the lot to the moment I drove off with my new vehicle. Very knowledgeable with each vehicle. Didn’t try to push me into anything. She gave her honest opinion and the pros and cons of each one. She listened to what I was looking for and wanted. Made me feel comfortable when it came time to test drive she went over the vehicle and it’s details. I didn’t feel rushed or pressured. When it came down to numbers she gave some options, I truly felt like she wasn’t trying to just make a sale but build trust and a relationship. She never once left me hanging to wonder what’s happening. I’ll definitely refer my friends and family to her, as I will definitely go to her again when it’s time to purchase another vehicle. She more then 5 stars in my book!!

Great experience we walked in to buy one vehicle and walked out with two brand new vehicles. Thank you Ed Donato for being the BEST SALESMAN HANDS DOWN.

I never even thoughts about Mitsubishi when looking for a vehicle. Ed Donato showed me a few models and I was hooked. Thanks for the wonderful experience in purchasing a new vehicle during these times.

Customer service is unbeatable, Ryan Clary and Jesse Cowls will go out of their way to make sure your are 100% satisfiedthank youi recommend them highly if your looking for a new car

Jesse was fantastic! I will definitely do business with him again!

Staff was friendly and courteous. Smooth transaction.

Marc Mincer and Ryan Clary were wonder to deal with and I was extremely impressed as always

Our salesman at the watertown (Mark)was the best ...he is the reason we drive over 100 miles for a vehicle. We have dealt with Mark for the last 3 cars and trust his opinion. He is a asset for the Fuccilo dealership and should be recognized for his personal and professional care of his customers. He contacts us days later to find out if our vehicle is still what we asked for.

Karen was great ! Never seen a sales person work so hard and always with a smile on her face . I am officially a lifetime buyer from Karen as is the rest of my family . Thank you for all your hard work and support .

Helped me get my first new car. The car has been great so far. I have put 3,355 miles on it. The sales manager was caring and honest. I cannot honestly say anything bad about this dealership. If your looking To buy an affordable, reliable, and environmentally friendly car visit the Mitsubishi dealer in Watertown, NY. The sales and service people are great!

The service department here is absolutely horrible. They will email you coupons but then forget to apply them to your account so you still pay full price for the service. When contacting them about it, they say theres not any way to reimburse until you give more of a fight. Then offered to send a check. Well 1 month later and still nothing.An update was supposed to be done to my cars system and that was also never done. Will never go back again.

This was the best car buying experience I have ever had! I picked what I wanted and only looked at those options. They stayed in my budget with none of the silt back and forth with the sales manager. I was never pushed in one direction. Micah was very helpful and informative! Will be a return customer!

Very nice people help use get new ride that I can afford monthly at decent price I would go back thanks alot jesse

Jesse helped me out so much.. I would highly encourage people to see him about a new vehicle

Everyone at the dealership were extremely helpful, my salesman was awesome! Ive already recommended this dealership to a number of my friends.

Seriously the best team! Very down to earth and not pushy. They will do everything they can to get you what you want.

Jesse, the sales person, was easy to work with, listened to what I was looking for and needed, and his sales team came up with creative ways at making that happen. I didnt get the vehicle I expected, as I couldnt afford that one with the higher payment and higher insurance. But the sales team didnt give up and I ended up getting one that was even better: almost same as my current payment, and hardly any increase in my insurance payment too. I am very happy with it. Jesse did a great job at teaching me how to use the features in the new car (which I appreciated since some were new to me altogether) and even called me back to let me know I had left some minor things in the old vehicle so I can come back to get them. Ive had a lot of difficult experiences with car sales persons, but Jesse is a good guy to work with.

Bought a used Honda Pilot here recently. Mike was very friendly and helpful. Would say this place is pretty good overall

I find them to be very informative and condsiderit . Ive always had a good experience.

Great people! Highly recommended!

The best buying experience!

Great sales staff. Ask for Ed. Great experience

Awesome people and place to check out the cars and trucks 🙂

We had been to NUMEROUS dealerships..most were NOT pleasant experiences and were 1-2 hrs of the runaround.When we went to Fuccillos we told Jim exactly what we wanted/needed and that we didnt want to be given the same hassle. Jim got us the keys, we took the car for a spin, came back and right away Ryan asked us in his office.He gave us the best price, the best trade in value, and it was a no BS deal. We were pleasantly surprised! This was not what we expected and the whole process went very smoothly. both Jim F (Our Salesman) and Ryan C. (Sales Manager) were great. The other staff was great too, helping out along the way, and just being friendly and giving info and such on our new car...even taking our pic with BILLY HUGE after the sale. :) So thank you, Jim, Ryan, Shawn S, Salesman Marc M. and Jesse C....all of you made for a great experience and a future referral and customer! Oh, and HELLO, who ELSE has complimentary Sodas, Chips and what not in the waiting room?! we were offered these every time we came in by Jim, even just stopping to pick up a receipt....Thats H-U-G-E!!!!!!!!!! :D

I have had nothing but excellent care the team is wonderful and if you wont a straight shooter no BS-ing go there fantastic 10 stars

The only place that I will buy a vehicle from, Marc and Ryan are two great Guys they make car buying easy. great place to go from the sales Dept to service they have my business.

Marc helped me where other dealers wouldnt and was quick and now Im driving a new car thanks Marc

Friendly, prompt service and attention to detail. Jesse remembered me from two years ago when I first purchased a Mitsubishi. He was able to find the perfect car for me! I was amazed at the speed of service! I absolutely love my new car!

I went in a while ago to look at a ram they had for sale. Price was decent, did a lot of e-mailing got a fairly good offer. I asked if there was any issues with their truck (dents, dings ect.) I get there after driving 2 hours, take it for a test drive and the truck rode great. I get it back to the dealership and do and in depth walk around checking everything. I notice a mark on the door, well that was a huge dent with a scratch that was through the paint and clear coat. The whole door would need to be replaced and painted to match the truck. I walked to the other side and I found another one just like the other side. So both doors would have needed to be replaced and painted. It was a 2017 with only 7k miles, you would think they would be honest but instead they just hope that no one looks at the vehicle and just buys it

Wonderful, I love this place. Time saving and great service.

They did everything they could, even if it was all day, to get me the best deal as possible. I was in a bad contract with another company and the car salesman Jesse Cowles and his manager went way above my expectations on getting me out of that contract. I want to do all my future business with Jesse from now on and have been recommending him to all my friends and family.

I cannot say enough about our salesman Ed Donnato in Adams, NY. We needed 2 autos and he went the extra mile to ensure we did indeed get approval for 2 new outlander sports. Ed and the finance team are the best! We live 2 hrs away from Adams, but the distance is so worth the service we received. Thank you isnt enough, but a HUGE thank you might be.

Had a problem with my heat not working and even though I was informed they wouldnt be able to work on my car for another week Kristi (sp?) Was able to slide me in today and was finished right after lunch! A little pricey in my opinion but overall they did a great job and definitely had awesome customer service.

The complete lack of professionalism at the Watertown, NY dealership is appalling. We purchase vehicles based on safety and reliability and when something happens we trust the dealership to help us. This was not the case for a woman with 2 young children. They were left stranded and ignored for 48 hours and had to rely on a friend to tow them home. DO NOT PURCHASE A MITSUBISHI! Id give 0 stars if that was an option.

They by had moved to new location without letting me know when I scheduled appointment, so had trouble finding them. Took nearly two hours for oil change. Staff very friendly and helpful but experience was tiring.

Excellent service!! Marc Mincer is a great salesman! Happy with my new purchase

Great manager, Kevin and salesman, Randy. Been dealing with them for many years

The people and salesman are very friendly and most of all the service dept. is always on task and they go over and beyond their duties. I am very pleased with my new car and the service I am receiving. Thank you very much for all you do!

ASK FOR JESSE!!!!! He will work to make sure you end up in a vehicle that is the best match for you.

Serviced my CX9 here and it was awesome, excellent customer service, they washed my car and it was super quick. Steven was awesome I highly recommend him, everyone was nice too.

Very helpful, not pushy. Gave information and time to make a decision. I never felt rushed or like I was just another sale. Very happy with my new Outlander! Thank you!!

It was all great until they made a mistake and serviced an item I told them not to. Persons energy changed, I dont think they cared for me from that point. Ask for the total price including labor. I realized the it only give a surface price unless you ask. I dont trust any dealerships or mechanics. Thanx for the free service I guess🎰

Nice place

Bought a hybred vehicle and got the best deal here. Friendly salesman that work with you.

Ed Donato!! Hes amazing, he came in on his day off, with no complaint. Stayed with me til all that was left was to sign. He got me the car i wanted at a price I can manage. He worked hard for me and I appreciate that, I will not buy another car from anyone else!

It is always a pleasure doing business at your dealership. The service department is always easy to deal with and always take the time to explain what they are doing or need to do.Great Job!!!!! Thank You Fuccillo Mitsubishi!

I had an easy buying process from Fuccillo Mitsubishi.Of course I was willing to pay sticker price, so Im going to say if you are willing to pay what they offer; have at it!

Staff is super friendly and helpful. When I had a complaint, they treated me with respect and made me feel that they wanted me to be proud of being their customer. And I am!

If I could give less than 1 star I would. My experience has been to say the least horrific for my family. They were in Watertown for a softball tournament. Their vehicle had issues with the transmission. Instead of driving home to Plattsburgh and doing more damage she took the car to this Mitsubishi Dealer. BIGGEST MISTAKE EVER!!!!! No customer service, no returned phone calls, broken promises & oh yeah she is stranded with no money, no car, and no WAY to get home with two kids. These PEOPLE were more worried about getting their lunch & getting home for dinner. With the Fuccillio name you should be embarrassed. Wait a second if my cousin was a MAN this would have been taken care of first thing as promised. Steve in service you should be ashamed of yourself & the manager of this location who never called her back, I don’t know what to say it is 8:03 pm, she still has not heard back from you & at 5 pm you said you would call her back. I could keep going on and on. This has been a NIGHTMARE!!! If this was your mom, your wife or your kids how would you feel?? Just think about that!!!

My dad works here :)

Mitsubishi should strip this dealership of its franchise. It’s sickening to hear of its ineptitude and laziness! I couldn’t be any more disgusted. If Mitsubishi leadership were to actually hear this story they would be ashamed as well. A company (Mitsubishi) of its stature, with its professionalism and tradition would never let this dealership operate in this manner.

My experience was very pleasant.

Jesse was our sales person. He was very helpful and an awesome person. I would recommend anyone to go to Fuccillo Mitsubishi in Watertown, NY.

A truly appalling customer service experience. General manager Ryan Clary, your lack of respect, professionalism and dignity are truly appalling. Mike Roberts in service, did it make you feel good to laugh at me when I stated how many times I had called simply looking for information about my car? You pushed me to the bottom of the list becuase my name wasnt in the computer, but all my info sat next to you. You pushed me to after lunch, then end of day, then scurried home cause you knew you hadnt even looked at it yet. The entire dealership failed me as a Mitsubishi customer. I was stranded from out of town with my 2 daughters, I came to you for help with my vehicle. I was appeased in the beginning, the GM chatting with me about softball, reassuring me that he would take care of me and get me home. My phone calls were taken, and always ended with Well call you back. I received only one return call, at 455 pm monday night, (they still hadnt fully looked at my car) during which I was told nothing could be done until the next day. I spoke with who I thought was a manger (Ryan), he stated hed go to the service department and see what he could do, that hed call me back, hold on to your seats folks--HE NEVER CALLED BACK!! It was at this point, it became clear that I would have to find a way to get my daughters, myself and my car home to be fixed at a reputable, upstanding Mitsubishi dealership. I was able to get my car towed home, and my home town dealership had a loaner vehicle waiting for me. In 4 hours Della Mitsubishi had me taken care of, where FUCCILLO had done NOTHING in almost 48 hours. Good luck to anyone who chooses to deal with them, whether it be sales, or service. 1 star is too high a rating. To Ryan Clary and Mike Roberts you should have taken just a moment and thought what if this was my wife? My daughter? Perhaps you could have found even a shred of decency and treated me like a person!!

Jesse was awesome wouldnt deal with anyone else

A member of my family had a light come on in her car that suggested she needed to get her transmission fixed. Instead of taking a chance by damaging the car even more and driving it all the way from Watertown to Plattsburgh with her two daughters, she decided to bring it to this dealership yesterday. Since they are not open on Sundays she was referred to call back this morning to see what was going to be done to fix her car. There was no response and no respect towards a woman with two children who were stranded there that needed answers to her only vehicle and way home. Extremely disappointed with this dealership.

Good service, honest place to get work done. Be sure to make a appointment.

Great store manager who cares for his employees and customers alike.

My cousin’s transmission light came on and instead of driving home she took it to the dealer. They said it would be looked at first thing in the morning, and after a day passed, they still hadn’t checked it. Ridiculous.If my mom wasn’t there to bring them home to Syracuse they would’ve been stuck in Watertown. Awful customer service full of excuses.

I enjoyed the friendliness of the place. They made very pleasant.

My boyfriend and I were in a vehicle accident with my car on September 3. My good friend Jesse Cowles reached out to me and asked if Mike and I were okay and if there was anything he could do. Since I didn’t have a car to drive, he asked if he could help by putting me into a loaner to get me to and from work from Fuccillo Mitsubishi where he is employed. He picked me up from my house after my son and daughter-in-law brought me home. Managers Ryan and Shawn were very helpful and understanding. Since I couldn’t purchase another vehicle right away due to waiting for a closing date on my house, they were kind enough to continue to let me use a car that I would probably be interested in purchasing. I tried three different cars and the last one sealed the deal in my mind. I was able to drive my new car unofficially until my closing on September 25. I am now officially the new proud owner of a 2017 Mitsubishi Outlander.Thank you Ryan, Shawn, Jesse and all of the wonderful staff at Fuccillo Mitsubshi who helped me through this ordeal. And, I mean everyone there!!

Do not go here!!!!! Idc what is wrong with your car!!!$ how do you expect to charge someone n they didnt fix the problem to the car......so now I went there for it to get fix bc my car wont start n its leaving with the same problem.

🤷🤷🤔 i think the salesmen are very laid back n helpful.

I usually dont leave negative reviews, but after hearing a co-worker having a similar shady experience I felt it was necessary.I stopped by to look at a car. I was greeted by a courteous salesman. I asked for some info on the car, he didnt have any of it on hand so we went inside. I wanted a printout of the vehicle history report, KBB and how much they were asking for the car. He went in the office and came back within 2 minutes with only the history report, fresh off the printer. The miles on the report were 32xxx. I asked if that was the current mileage and he replied yes. I asked for the KBB and price. He went into the office, came back 5 minutes later. Meanwhile I had looked up the car with the options it had myself and knew what he should be bringing to me. Instead of a printout, he showed me his phone with 10,900 book value, couldnt see any options or if it was even the same car. I didnt say anything, but high retail book on my search was 8,400. I again asked how much they were asking for it. He went back in the office, came out a few minutes later and told me 11,800. I said that was a bit higher than what I was looking for. He suggested a test drive, I agreed. He grabbed keys and a plate for it. I hop in, turn the key and the mileage read 43,xxx. 11,000 higher than what I was told. I climbed out and told him I was much less interested because of the mileage. As were walking back to the building he asked how much it would take to get me in the car that day. I gave a lowball offer, 7,000 going off of the KBB that I had searched. He said he would talk to the manager. I waited for another few minutes and the manager came out and started giving me a speech, talking to me like I was a child, about how it was a retail business and Im offering trade-in prices. Trade-in was 5,500 on my search. I said were done here. Thanked them for their time and left. There are so many red flags about this place that Ill probably never return.

We got a state inspection a couple months ago. They insisted we needed a tire rotation. We have a brand new suv and it only had 5,000 miles on it the day of the inspection. We decided to wait because we had a feeling they were just trying to make a buck. We went to FX Caprara Honda to get a second opinion and we absolutely did NOT need a tire rotation...... We were being scammed!! Dont go here for any of your vehicle services.

Fast, top notch vehicle service

As usual...Why cant a female manage to get a good car deal without bringing along a man? Worse, my elderly mom got ripped off.

Work out of town, so hard for me to get things done. ED worked very hard made it easy for me to accomplish

Ed Donato was very professional and easy to work with!

Great staff and great experience.

Awesome service!

Normally in and out for a oil change in 20 to 30 mins.

Craig and Mark stayed with us after closing to finish our deal; they even programmed our phones onto the cars Bluetooth!

Friendly, informative, fair.

Very accommodating

It is fun for kids

Would never, NEVER purchase a vehicle from these people in the future.

Service dept is deplorable zero customer service.

Good customer service, fast service

They are amazing!!

Great customer service

Excellent service!

Great Staff!

Friendly and knowledgeable

Great

Great

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