I am very happy with the service I got at cricket. The employee that helped me was incredible. Couldnt of asked for a better employee.

Thank you so much Dylan for helping me with my granddaughter’s upgrade!! I was beyond frustrated when I came to your kiosk for help. You were so helpful, knowledgeable and friendly!! You solved my problem very quickly!! Thank you so much 😃

Amy is incredibly knowledgeable and helpful. I just moved to the area so I decided it would be a good time to change my phone provider. She was very thorough in explaining all the plans and promotions available. 10/10 would recommend her. :)

Dylan has been trying to been trying to get me to switch to Cricket for months. I finally made the decision to go cricket. He is very knowledgeable and very professional. Im not an easy student, but I left there with confidence! Thank you Dylan, you are awesome at your job!

I have been a Verizon customer for about 20 years. Not necessarily a happy one. We decided it was time for a change. After doing some research, I found that cricket had the best deals on both phones and plans. Our family went to the mall and worked with Dylan. He was extremely helpful with setting up our new service, our new phones, and our new plan. He answered all of our questions. I would definitely recommend cricket wireless. On top of that I would definitely even more so recommend Dylan at the Watertown cricket wireless. He really knows a lot about the phones and the service. Hes very honest and if he doesnt know something he will absolutely find it out and calls you back immediately. I have never had such good customer service from any place else that I have dealt with.

Was in there a month ago porting over from metro the guy was absolutely amazing helped us. Then went in today to add another line and he was absolutely amazing again! Always so friendly and amazing customer service always! Would recommend anyone to go see him!

Amy helped us out with our new phones!! She was really helpful with all of our questions!

Dylan provided excellent customer service, helped with any and all problems and helped me pick out a great phone! Friendly service, highly recommend.

Dylan was super helpful! Very knowledgeable.

Dylan helped me out a lot he had me pick out a nice phone he recommended and I had trouble with it he fixed it no problem and he was super super patient with me and took the time to help me set up everything on my phone thank you dylan for being awesome 💕

Dylan is knowledgeable. He helped me pick out the best phone with an inexpensive plan. I would recommend him to anyone who needs a phone. Give him a raise. Hes a great salesmen and thats coming from someone whos been in high pressure sales for over a decade.

Dylan is awesome. If you want no contract, unlimited everything for a great price, choose cricket. Ill never contract or make phone payments again. My wife and I are very satisfied with the experience. Highly recommended.

Very kind and helpful, they listened to what kind of phone i wanted and gave me the perfect recommendation. Very professional.

We arrived with questions about possibly upgrading, Dylan was a great help and we ended upgrading both are phones! I highly appreciate there excellent customer service at this Kiosk In salmon run mall!

Dylan is great! Awesomr customer service!

I have only had luck with 1 gentlemen being nice and helpful. I have spoke with 2 other women but they brushed me off with my questions. Never even got up from there stool!! Very short an acted like I was bothering them!

Great customer service cool dudes

The new manager helped me out alot. Getting me all set up with a new phone i destroyed from dropping in the water. I forgot his name but hes the new manager. Very nice, helpful, and very respectful. Thank you.

Gud service and kind employees and helpful

Had cricket service for a while now. The ONLY suggestion that I have is the employees really need to put down their phones. I waited (literally timed it) 6 minutes in front of the kiosk to pay my bill. The employee was on her phone. Not talking. She was scrolling through Facebook. Very unprofessional. Still give them 5 stars. Great service. Just put the phone away!

Like the carrier as well as the products offer but theres a lot wrong here. They lease out through another company so the info they give you on the lease payments most often is completely false. 24 hour return period for accessories (absolutely ridiculous) and while Xavier was nice when I signed up for my phone a VERY rude and unprofessional young woman has been there the other couple times Ive called in or arrived and not only was she rude and expressed no interest in helping me out but she was on her device when I arrived and she made it seem as if it was a huge deal she had to answer my questions. Terrible customer service, everything your told is a lie proceed with caution, only reason I gave it even 2 stars was because this is the only carrier I could sign up for a lease and a plan without enormous deposits so it can be a good option just read that fine print.

Helpful and willing staff but willing to hang back and not bother customers wanting to browse. The product displays lacked informative spec sheets and use case sales pitches. Because of this, the store was not helpful to me because I didnt feel like talking to a sales rep. I just wanted to look and read.

Cool

The two girls that work there went above and beyond to get what I needed done. They were just so helpful will definitely be coming back to add more lines

Didnt have what I needed, going to have to go back again 😡 its a good 40 minutes to get there from my home...

I havent yet made up my mind about the actual Cricket network, but the sales representative that got my service going for me deserves no less than 10 stars! John D. King III at the Salmon Run Mall in Watertown, NY went more than above and beyond his required job description, refusing to quit until he had solved the issues preventing my service from activating. After several attempts online, with 2 chat reps, between 2-3 hours EACH with 3 phone customer support representatives, I was finally sent to the store to have it done manually. This young man solved this issue in a little over an hour, staying an hour after closing time to get it done. Because of customers there ahead of me, knowing we had driven 45 minutes to get there, he took on my problem, knowing he would have to work after closing.Oh, and there was no sale, so he made no commission. An all around selfless guy!

Erin & Ashley were great! Helped fix the ads on my phone!

Need a cellphone, tried of you older carrier transfer your phone number and get a new updated phone.

The store employees are kinda lazy on their phones ..on face book.. while talking to you with no attention..the service is awful..but I guess you get what you pay for.. but seriously really really bad . Constantly dropping calls or lagging out ..dead zones everywhere super weak service.

Can never get thru to talk to anyone and there is usually only one sales rep at counter so say just paying a bill may take half hour to 45 minutes and heaven to billed if you have a problem for them.

Very helpful and knowledgeable.

I love cricket

Great staff!!

Helpful people

Nice lady

Never been there before

Fair, fun