Steve is by far the best at what he does. Some might say he is the wizard of wireless!

Paid for service with reupholster card the month of June. Was repeatly told my phone wasn’t working because they were having problems with there tower being down.When I called to get credited for the month I got no help just a run around. Cricket has just lost a customer & I would never recommend them to anyone!

Steve has helped us in buying a great phone for my husband. He was patient and very thorough in teaching use about the phone. And he did it all with a great happy smile! Thank you Steve!

I havent ever felt so completely comfortable with a salesman as I did with the young man Steven. He told me his honest opinions and actually saved me money. The young man is a great example of how you should treat not just customers but people. Thank you

Pedro was very helpful and made swit hing my plan to a new phone easy and enjoyable. 10/10 would recommend :)

Steve was very helpful and patient in helping us set up a new account. This was the best experience with a cell phone provider!

Steve is a great representative of cricket wireless. He is extremely talented and helpful! His knowledge of the products was top notch which helped us save money and get what we wanted. I highly recommend him.

Steve was amazing! We had a very complicated setup and he made it fun and painless. He was accomodating, thoughtful, and polite. Would definitely recommend the store for your cellular needs.

This gentleman Steve was the most helpful customer service representative that I have ever dealt with. This guy is really going to go far! Thanks for the great service!

Steve was very knowledgeable and helpful I was having difficult time setting up my phone. While I was waiting for my phone to update, Steve was helping another customer, she was having problems with her phone and she thought she needed a new phone. Instead Steve worked on her phone and explain the problem and fixed her phone for her. He is an amazing person and doesnt take advantage of customers to sell them more then what they need. He is an outstanding person. He goes above and beyond what he has to do to help others.

Steve is the gentleman who helped me and I wanted to take a second to tell you how much I appreciated his help and time. He spent a lot of time helping me figure out issues that I was having with my phone. I highly respect his patients and kindness. He is the coolest representative from this location. I will be recommending Cricket wireless to all my friends and family. Thank you for the great experience!Milan Mix

Cheap hotspot for decent data. It seems to drop signal from my devices often which was frustrating.

GREAT customer service! Rick was amazing and very helpful!

Steve was a very professional salesman. He spends time with his customers. Awesome dude

Steve was amazing he helped me get the perfect phone. I didnt know what I wanted and he set me up with an iPhone 11. Thank you Steve.

Steve was very helpful and respectful to my family. I highly recommend dealing with this gentleman! Thank you

Steve is Kind an honest He didnt over sell us .An it over all was an awesome experience with steve.

Steve was a very big help. He stayed with me even while helping other customers. He is a great multitasker. He went above and beyond when he really didnt have to take the time. Thanks to Steve and Cricket.

This store is the place to go. The store associate Steve is the best and most knowledgeable person there!! I would definitely recommend going to this store!!!!

Steve was amazing with me today super Uber friendly, fun conversation, kind and compassionate...thanks Steve

Had a very good experience at this store Steve was very helpful and friendly and got me on my way quickly

Steve was very knowledgeable and sincerely wanted to help me. Youve got a gem in him.

I have been dealing with a wonderful young man named Steve at this location since he has started. He is not only honest but absolutely wonderful to deal with. When i walk in he not only greats me with a smile but a warm welcome. I cant say enough about this young man and his great service. He also has a wonderful sense of humor.

Steve W was excellent at helping me with my auto pay problems thru cricket and helping me understand my phone better. He saved the day. Excellent employee you have here at the Waukesha Sunset Dr. location. Thank you. Priscilla Kinziger

There appears to be a mix of locations on a few of these reviews. Westbrook is closed,,not sunset. This review is for Sunset.I had a very pleasant experience here with Steve. He is as honest and friendly as anyone I`ve ever dealt with in customer service anywhere. He will not try to sell you something you don`t need. This makes me a lifetime customer!A couple local people stopped in simply to visit with him!

This place is 100 times better than the big cell phone companies like at&t & others. Im a Vietnam veteran confined to an electric wheelchair. The young man who helped me was very kind, courteous, polite & helpful!!!!!!He treated me like a human being unlike the big cell companies!!!!Dont remember name but called him red cause of his red hair.Its a shame i cant give them more than 5 stars cause they really deserve it!!!!!!!!!!

Steve is just Steve is just amazing great service rep super helpful

I will never go back there again. man with blondish red hair is crook and shady. all people should avoid this store and that guy !

Steve gave us excellent service, he is very friendly and knowledgeable.

I am basing this review on the quality of customer service. The store itself was in poor shape as it is in the process of being remodeled. The 3 young men working in this store today (7-13-19) were kind, courteous, and personable, as well as, knowledgeable about their products. I brought my teenaged nephew in to help him set up a new account for his old phone. We soon realized that his phone speaker was not working and returned to the store for help. They helped him replace his phone as well. They did not try to over sell him products or services that he would not be able to afford. Our salesperson went out of his way to help us out. The icing on the cake was when I observed the other customers being treated with the same kindness and compassion. Keep up the great work guys!

My experience was horrible. i came out to your location Friday and was too busy to get in. which is fine. so i checked the sign and website to see when they opened the next day and it said ELEVEN oclock. i wasted my gas and time for an hour and a half waiting for someone to get there and never showed up. missing my lunch plans i couldnt even get ahold of the people i was seeing because i DIDNT HAVE A PHONE TO CONTACT THEM WITH. change your sign and website times if youre not going to have people there. horrible customer service. waste of my day.

The Store and Retail Agent are Top of the Mark in All areas!FIVE STARS !!!!!

I love cricket but I dont enjoy going to their stores. Staff has always been very polite and helpful and knowledgeable, but the store itself is the pits. Its a cute little store but there is absolutely no place to sit and if it takes you while to get everything set up and ready it gets tiring having to stand there and if youre disabled like I am its even more painful.

Pedro was a impatient with and help with the id for my iPhone

Very nice guy.

Ricky is the absolute best. He set me up with everything I needed.

Thanks to Steve and Robert me and my grandma got new phones and they have great customer service

I will never go back there again. The young man with blondish red hair and a goatie can not walk and chew bubble gum at the same time. I will tell anyone i know not to do business with that place. I been going there for many years and the service is terrible. . all people should avoid this store and company!

Excellent service 👍

Switched from Verizon to Cricket three weeks ago. Needed a new phone but wanted to see them in person before buying so went to this store. Salesperson Steven W. was very helpful and friendly. Told me that one of their free phones was comparable to the one I had and didnt pressure me to buy a higher-priced one, which I very much appreciated. Got me onto my daughters family plan with only minimal difficulty. Offered me a $30 store credit and when I asked what I could get for $30, showed me some iDiskk earbuds for $29.99 (so basically free). Left the store a happy camper. Charged the earbuds at home and tried to sync them to my phone but it didnt work for me. Daughter was able to do it a week later and I was ready to use them. Tried using them a few times when going for a walk and they would be 100% charged when I left but would be down to 10% within a half hour. Goofed around with them on and off for the next two weeks but was never able to get them to hold a charge. Returned to the store this afternoon, hoping to get a replacement pair only to be told that the return policy was two weeks (and today was three weeks) so they would do nothing for me. When I bought the phone I was told the phone return period was one week but was never told there was a two-week return policy for accessories. This was a defective item from the start and Im very disappointed they would not accept a return because of that. Do NOT buy the iDiskk earbuds but if you do, make sure you try them out right away.

Store clerk was very helpful and had good customer service skills.

Rick, Steve and Robert are absolutely amazing. I couldnt be more happy with Cricket as a cell carrier and the above and beyond service I receive.

Person there was very nice but the only one there so lately every time Ive gone in theres about 3 people ahead of me so I could and have been there for over an hour. And then theres nowhere to sit

Upgraded wifes phone. Knowledgeable staff. Helpfull and patient. Very good experience.

She was excellent!! We was patient, she was extremely helpful.

Outstanding customer service.

It was awesome

This location is CLOSED. Someone should update your Google listing so customers dont waste a trip!

Too expensive service sucks

System was den took over 30 mins but guy kept it fun lightend the mood. Had fun with the wait!

Steve was very knowledgeable and helpful

Thanks to Robert and Steve.for awesome customer service.

Great staff, but they need more in-store help.

Very helpful warm welcomes nice clean atmosphere good deals on phones

These guys are helpful and friendly. They give great advice

The SO CALLEDSTORE MANAGER PURPOSELY TOLD ME THEY DIDNT HAVE THE PHONE I WANTED, SO I WOULD BUY THE 1 THT WAS THE MORE EXPENSIVE ONE! THE NEXT DAY HE SOLD MY FAMILY MEMBER THE PHONE HE SAID THT HE WAS ALL SOLD OUT FROM, THE 1 I ORIGINALLY WANTED.hTHEN THE CHARGER WASNT WORKING AFTER I BOUGHT IT AND THEN HE TRIED TO ACCUSE ME THT I HAD BROKE IT IN THE 12HR I HAD IT. I EXCHANED IT OUT BUT THIS PHONE NOW IS STILL A LOW GRADE PHONE! THE CUSTOMER SERVICE WAS GARBAGE!!!! AND SADLY HE WAS SUPPOSED TO BE MANAGEMENT

Helpful

Very good service. Highly recommend.

DO NOT GO HERE!!! The little Hispanic looking punk who works there purposely rang up a lesser amount than what i have him so he could give me back less change and pocket the difference!!!! They steel from you here!!!

My charger quit working and only had for six months took back to store and they said charger not under warranty and had to buy a new one for seventeen dollars and said i wanted wall charger one and guy sold me wrong type so had to make a second trip back for correct one the guy was very disrespectful would not recomend cricket wireless

Excellent employees

The place was dirty and the equipment was way over priced for an upgrade phone.

Cricket sucks

Fast and friendly service

Very rude customer service

Its ok.

LOVE IT

Staff great

They are closed

Pedro really takes care of customers, excellent customer service and best of all they speak Spanish !! I will definitely recommend everyone to come to this store with him, an excellent service to all of us who were there.

Excellent attention 👏 👍