Been going here since 1969!

I have been going to Value Care for at least 10 yrs now. The staff seem so invested in their job. From my prospective when people almost always go above and beyond their job description it is more than a skill set they obtain its also a desire and or a passion to help people. Patience and kindness is also a personal touch I have seen or heard while waiting on my prescription orders to be filled. The Pharmacists has up to date computer systems and are technically capable while still being personable In my many experiences with other pharmacy techs(elderly mother,friends and neighbors) these attributes are SO NOT THERE!!!!!! The all so important pharmacists,in the past caught a medication combination that could have been fatal! Pharmacists have been very helpful,knowledgeable and empathetic. Unfortunately I have a few health conditions and have had 4 surgeries in the past 3 yrs so I have had plenty of experiences with other chain pharmacies and I definitely appreciate the way Value-Care treats the customers as individuals. Its refreshing to feel welcomed and known by a name and a patient rather than the usual Insurance card please?. I also enjoy speaking to the techs (some more than others) who are professional, very friendly.Wish there were more old school,but up to date places like Value Care pharmacies around.Laurie W.

I have gone here for many many years and love a neighborhood Pharmacy that knows you, always wonderful service and courteous staff .The BEST

Very friendly, thoughtful people. Its a small place, so no long lines, but a wide array of supplies and medications. I could not be happier with the service on my compounded prescriptions. Truly a full service pharmacy in a self-service world.

I love the old school feeling and personal care the employees always give. Even had them catch an interaction issue between 2 medications that 2 big name pharmacies missed. Also, even though i only live 4 blocks away the delivery service brought my medications to me when i was injured and couldnt get to them. Love this place and the new look is lovely!!Thank you Value Care.

Love the service we receive here !Old school feel in a New World

People are super wonderful!! I was so happy to find an “old school” pharmacy where customer service is important.

Didnt have what I was looking for @

Horrid attitude & customer service, it makes you wonder how theyre still in business?? They basically called my elderly Mother a liar!We try to support local small business, my family and friends will NEVER shop here again!

I wouldnt normally publicly shame anyone, but after the experience Ive had at ValuCare Pharmacy in Waukesha, I want to make sure that none of my friends give them their business. I was getting a compounded medication from ValuCare. Compounded medications are not normally covered by insurance; therefore, the pharmacy would not even try to file with my insurance the first time I filled my prescription.So I called my insurance company, and they sent me a Universal Reimbursement form. I filled out all of my areas on the form, highlighted the portions that the ValuCare pharmacist needed to fill out, and provided an addressed and stamped envelope. I was trying to be as proactive as possible. The pharmacist - a very pleasant looking woman smiling on their website - would not even touch the form I tried to give her. (Ironically, she never smiled at me. You cant believe everything you see on a website, I guess). She told me she wasnt allowed to fill out a reimbursement form and that I needed to do it myself. When I pointed out that there were sections of it that I couldnt possibly fill out (like her signature), she just shrugged. When I questioned why she was so unwilling to help me, her response was that I needed to talk to my insurance company. I reminded her that I had and that was how I received the form she needed to fill out. Then I said that maybe I just needed to find a different pharmacy, and she replied, Go ahead. Shocked, I responded, Wooow! Then she said shed take my card and try to file it electronically. Why wouldnt you do that in the first place? I asked. She said again that compounded medications arent usually covered.As it turns out, this one was, but my claim was rejected because she filled something out incorrectly in the computer on her end. Nevertheless, after her cold, rude treatment of me, I going to MD Custom RX in Brookfield, where my medication is less expensive and where they automatically fill out the same Universal Reimbursement form that I tried to give to ValuCare. Maybe things would have gone better for me if Id been older and on medicare like the people in the website pics and Facebook pics.

Good place for meds

They are like Cheers, everybody knows your name :)