Cassi was awesome in helping me get a new phone & transfer everything over quickly! She helped me pick out the additional products that came with my upgrade, which I really appreciated. Another Verizon member (blanking on his name right now) helped me in figuring out total payment & how services will be billed throughout the next 30 months. I will definitely be going back to this Verizon for future upgrades!

Cassi was super helpful, super understanding, and super informative. She helped me get the best bargain and even handled multiple transactions at one time! Additionally, she called customer support herself to resolve my Apple Watch issue and eventually got me out the door with a names watch!

I needed a sim card for my phone. Chris was knowledgeable and quick. He has a great personality and a quick smile. A very pleasant experience and the phone transferred accurately.

Horrible experience I’ve ever experienced at any phone company. I do not recommend I worked with Landon and I got approved for 1,000 for the iPhone 12pro max which is only 1,110. However he was telling me I would have to pay $650 plus there franchise price which is $278 plus the $35 activation fee. I understand the activation fee but where is all the other fees coming from I’ll be over paying for the iPhone 12pro max if I paid all of these fees; he couldn’t explain it. He firmly said he doesn’t know and had to keep calling his manager to help him with servicing me which was not a good look for business. So I decided to cancel and Landon told me he cancelled. I went to a different Verizon store outside of the mall who informed me I have an active account with a phone in my name that I never purchased. I had to go through a lot just because of Landon not knowing what he’s doing very upset and not happy with you’ll services at Mayfair mall Verizon! You guys need a new team who knows how to assist there customers not screw them over! Pathetic! Very distasteful - Do Not go here!

She’s an awesome sales person! Very polite and very helpful and knowledgeable. Would definitely recommend her to help you out.

I worked with Landon. He was very professional and knowledgeable. I appreciated the time he took to answer all my questions and explain the different services. Great customer service!

Landon was very professional and knowledgeable. He was explaining everything I was asking and I strongly recommend to visit the store at Mayfair Mall. Was the first time I felt somebody really was trying to do an excellent job and client focus 100%. I am pleased with my phone purchase and all the extras. Keep doing what you are doing it is a fantastic service.

LaRontae was very helpful, going beyond what I expected, even after my home WiFi stopped working!

It was very quick and easy! Great staff too

The crew here kept me entertained through the entire data transfer to my new phone. If you are not a do it yourselfer this location is highly recommended

Tamika was wonderful. She went above and beyond to help me learn the new phone. She added apps and explained everythingShe made me comfortable. Would recommend her to everyone

My experience at the Verizon store at Mayfair mall was very good. Langdon was so helpful and knowledgeable. He’s the reason I bought my I- phone 12 at his store.

Landon is awesome. Very polite and friendly. Id recommend him to anyone looking for a phone or help with one

This was the best most funniest experience I Had at Verizon Ricky & Gravy Gave me excellent customer services.

Landon was super helpful and continued to help me upgrade my phone after closing! Super painless process, would come here again.

Chris was our sales representative and he did an amazing job he actually got is the best plan and the best promotions that were available at the time we’re very satisfied with our new service and new phones pretty much we got $800 off of one phone and 700 off of three other phones we are very happy with definitely recommend this location. And on top of that because we did transfer our service from a different carrier they’re giving us $300 additional per line so we are definitely very happy thanks again Chris

Shaun was amazing!! He was so patient and just a genuine guy. It took a while for us to get everything done because he wanted to make sure he did an excellent job and he succeed at that. I would recommend him to any and everyone.Thank you for your amazing customer service Shaun. We wish you the best.

The guy who help me Landon was very professional excellent costumer service 10/10 deserve a raise 👍🏼

My Verizon experience is 100 per cent attributable to Landon at the Mayfair Mall store.He personally made my purchase of a new phone happen when there were several reasons why it almost fell through, from circumstances beyond his control.He kept the sale on track and went the extra mile in keeping me educated and totally satisfied with the experience.Without his guidance I definitely would not have made this phone purchase.Nice work Landon.

I was lied to about my purchase. Sales rep stated the iPad was half off and I would pay only half of the iPad stretched over 24 month period. I was given a receipt only for my card I was not handed an itemized receipt or a purchase contract through Verizon hmm I wonder why. I went back questioning what I purchased the same day. Guess what the iPad was on there for full retail price. I just bought the phone and iPad yesterday I will be going back for a full refund today. Buyers Beware to check what you’re purchasing. When looking at the estimated bill online through Verizon is when I found out what the actual bill was they will lie straight to your face have you get protection on the devices. Say to keep it on for 2 weeks, why so I can be charged a cycle. All to make an extra commission. I’ve been in sales for over 15 years rule number one of sales never lie to your customers you lose all credibility. They have a set up and go activation which is supposedly waived. When Verizon charges $35.00 for every new device. Verizon also doesn’t charge for SIM cards and that’s supposedly a $15.00 cost which is also waived. I rarely write reviews but I hate being lied to it’s bad business! Good thing I caught it the first day and not the first month. I won’t name the sale consultant but I sure will get my refund back! Guess what I bet my phone I traded in is no longer there. After one night. Reviews can always be edited so let’s make things right.

Amazballz!!! They set me up quick. I didn’t even have time for coffee. Def recc!!!!!If help was Needed, other staff was quick to step in. I was able to step aside while they handled a 3 other customers Flawles

The visit was brief and professional. Landon was extremely helpful and even entertained my child while we got my new phone squared up and active. Thank you.

LaRontae is awesome idk what he makes but he may need a raise he stayed so calm and worked so professional and got the store unpacked when he came off of his break because it was crowdy but he worked fast and knocked stuff out.

I switched to Verizon, and my salesperson was very helpful and patient. I am very happy with the service I received.

My experience with Landon was great. Very knowledgeable and treated customers respectfully.

The customer service was above any other experience I have ever had dealing with in store purchases. The commitment and understanding was unsurpassed by any other. Thank you for your patience and hard work.

Armando was amazing helping me out with my new phone and giving me all the specs about the phone. I had good customer service at this store. Will recommend and I love my phone too and the case he recommend for me.

Good service. Professional and courteous. Good explanation of packages available.

We had a great experience moving from our previous phone provider to Verizon. They helped us every step of the way made sure that we understood what the changes would be. Very friendly helpful staff

Jesus assured me of all the things I was nervous about in trusting the store to take care of changing over my phone to my new one. I’ve had a bad experience in the past and explained what happened and Jesus took extra steps to reassure me of what he was doing every step of the way. He worked with my account to help save money we could have been saving for years and know one told us before. I left with a new phone for way less than I expected and everything setup to use as I walked away. Plus Jesus has great customer service! 10/10 I would recommend the Mayfair Mall location

These guys were excellent salesmen. They were personable and efficient. Would recommend.

The customer service reps were helpful and meet my concerns when I visited the store.

Travell was quick and efficient at helping us while in the store had a great personality and very inviting. He did an excellent job!

Landon gave us such an amazing experience at verzion!

I went in thinking With a phone issue. Landon was so nice and helpful. I can’t say enough about the service I received.

Service Rep - William was very helpful, knowledgeable, and responsive to our Verizon needs.He helped us replace a phone that was lost. We also took the time to upgrade another phone that was well over due for upgrade.He did an excellent job and gave us great customer service.Complements to him on a job well done.

Overall I had a good experience. I was a little lost looking for the name Mobile Generation but the name is Verizon. The pick up process could be better. Thank you!

Good customer service too me right in and left with no problem . 😌

Armando treated me like family,, made my phone shopping really easy A+++

He was so nice, helpful and respectful to me.

Went in to get prepaid service and to transfer my number from Boost mobile. While Boost did everything to make the transfer miserable, Eric did a great job of helping me deal with them and got my phone working and I was able to keep my number which was important. Service is great so far too!

It was extremely awesome rontae was great helped me and my wife out great he was really funny kept us laughing the whole time.

Was great working with you!

Armando was a wonderful and inviting sales representative! I would surely come to the location again.

Shayla made switching over easy & simple for me. It was overall a great experience. She answered all of my questions and took good care of me! Highly recommend seeing Shayla at the Mayfair location 😊

I went in & I tell you what, he can sell ice to an Eskimo! He was super knowledgeable & helpful. I only went in to get a prepaid account but ended up getting another phone & service. Its more expensive but I basically got a computer for a phone with all the bells & whistles with the option to pay off my phone after 30days & then be able to switch to prepay. He was awesome& he didnt pressure me.

FANTASTIC! He is in the perfect profession. He is very knowledgeable and personable with absolutely no pushy salesman personality. The whole process was very smooth. And he didnt overpromise which is what some phone salespersons do. D Decker

The service representative Armond was very helpful and professional will give him more business

William is the person to go to, I currently had t mobile with bad service almost no type of connection, when i made phone calls signal would drop badly. Anyways i made the switch and William was the one that helped us he did the best of the best he hooked us up all the way, the way he treated us and explained how everything worked was fantastic. Listen yall, make the switch to verizon, contact William rite NOW. I wanted to make the switch for the phones only, tell me why i ended up walking out with an iPad, speakers, chargers, phone cases, screen protectors, i even left with an apple watch slapped on my wrist! BAAAMMM! Rite on my left wrist too! All for a super good deal !!!

I got immediate service. I asked the rep if a certain model was available, and he informed me that it was not, but a comparable item was in stock and cost a bit less than the one I asked about. The rep took the time to look into every discount that might be available to me. A promotional offer was explained to me and it was too good to pass up so I got it. A very good customer service experience!

Very polite and helpful. Went there to open up a verizon account for the first time. And they got right into it and got me in. Very good workers, I would recommend this place to go to. 👍🏻

LaRontae was knowledgeable and explained things well. He provided us with excellent customer service!

I was impressed with the short wait time and finding the phone I had my eyes on in stock! Joel is very good at what he does. He took the time to make sure the screen coating was thick enough.

I had an AMAZING experience with William! He worked with me and my budget to get me the best deals. I’m so happy with what I left with.

I only want to work with William!!! All others agents are great, but it feels wonderful when agents willingly “offer” information. I felt comfortable and less guarded with him. Customer service is highly important to me and so rare in today’s consumer world.

Armando was great! Got set up with a new Google Pixel 5 and he was extremely helpful in the data transfer process from my iphone.

William was very patient and was willing to show me around using my new iPhone 12.

The representative Will was very knowledgeable and helpful in getting used started with our service. He was very patient and kind. I’m excited about joining Verizon thanks to the amazing service I received.

Shaun was very very helpful and charismatic. Great customer service!

It was the best experience there.William helped us with a great deal and everything and some awesome screen protectors and wonderful cases but also for a great price

I bought a new phone. The service was very fast and the people were friendly. William was the best

Great customer service! Everything was smooth and easy going!

I came into Verizon to get a new phone, and was skeptical because I haven’t had the best customer service from other Verizon locations in the past, but the Mayfair store and specifically Jesus provided me the best experience. Jesus helped me get my new phone, answered all my questions, and gave me all my phone options.The whole store atmosphere here was great, the other gentleman working (I didn’t catch his name) was also very friendly. It was just the two of them working, and they multi-tasked great, in a way I didn’t feel rushed or neglected! I will definitely be back with all future assistance.

Amazing experience. Came in because my phone was acting up, was trying to get a new one, and need up leaving with a new phone and so much more.Amazing sales people.

Very courteous and polite. Very knowledgeable what she was doing. Keep up the good work!

Good sales lady.

Joel is awesome he is a good salesman he offered me some really good deals andcwas very helpful with helping me decide what phone I wanted I will recommend his services and help any time thank you again Joel 💝

William is FANTASTIC! Overall super helpful in getting me setup in my new iphone 12 pro max!!!

Shaun customer service was great and he is very courteous sweet and very helpful.

Jesus was very informative and detail oriented. Anything he did not know he found help for immediately. I appreciate the time he spent helping me.

The people here are friendly, helpful and very efficient. They don’t just get you in and out but they also actually talk to you! And also the service is great!!

After visiting the store, I was pleased with the knowledge, help and friendliness of the associate that assisted me. When I got home, the receipts said (read the fine print) that I had renewed my contract for two years, with an early termination penalty. I completed an unfavorable online review and was promptly contacted by the store manager, “Chris”. He reviewed my account and helped me to understand that I had NOT renewed my contract, that the receipt had contained standard disclaimer language. I was pleased and taken aback by the contact and the resolution of my issue. I would definitely recommend this store to anyone with a Verizon issue.

William was amazing! Great deals, super friendly, he was so helpful and he was by himself simultaneously helping another customer and I, AMAMZING service! Give that good man a raise :)

William was extremely patient and courteous with my family and I. He answered all our questions and I will definitely come back for all my future purchases.

William was helpful & knowledgeable. Even made recommendations to adjust our plan to optimize our cost benefit.

He was very nice and helpful

If I could give a higher rating, I would. I highly recommend going to Verizon at Mayfair Mall. Andrew and Will both had a positive attitude, were very personable, and did not come across as pushy in any way. Andrew especially went above and beyond. He was very knowledgeable and thought outside the box to resolve matters that didn’t fit the standard mold. They both had extreme patience for the customer before me as well, who seemed to have had many issues that needed a lot of attention. She too was extremely grateful for the guidance she was given. There are other Verizon locations closer to me, but I would choose to go out of my way to Mayfair Mall. I have not seen such a high level of respect in a long time, it was refreshing to see it still exists. In my opinion, the Verizon at Mayfair Mall should be the model for other locations. Keep up the fantastic work!

They’re super friendly and took care of me very quickly and efficiently

Syl at Verizon is the Best Sales Person I have Ever dealt with. Intelligent, Professional, Personable, he makes Verizon look Good!! I am a Happy Customer that feels Valued!:)

Will was amazing. He had the answers to all our questions and it was very clear that customer satisfaction was his #1 goal.

Visited the Verizon store at Mayfair Mall today and got top notch customer service from Jesus and Brent. Both associates were helpful and knowledgeable, they went above and beyond helping setting up my new phone and Ipad!

Latwon M was incredibly helpful and knowledgeable. He helped me through a very complicated situation and saved me a lot of money. I would definitely go to this location in the future.

Knowledgeable and quick.

Good Experience ✊🏿

Sales only kiosk, which accounts for the high ratings on this location. The young gent working was civil and helpful, he deserves five stars. He got Verizon billing on the phone and gave me receiver. The gal on the phone was also understanding and helpful. These people are Verizon anomalies.

Jesus’s customer service was awesome I will recommended him to all my friends

Brent spent 2 hours making sure I got the best deal possible. Great service.

Justin was very helpful. Gave me great explanation of the plan and prices. Great customer service. Very willing to go the extra mile in making sure everything was clear.

Even though my request was a bit complicated, Syl was very helpful and didn’t pretend to know stuff he didn’t and would ask a colleague if he didn’t know the answer to my question or to get help. I appreciated his help and friendliness—thanks!! :)

I received professional and competent assistance from store manager Jesus, totally took away my frustration with Verizon office located on Burleigh pavilion . The rep there was totally useless. That is one office that needs to be closed

We went at the end of the day and Joel stayed overtime to help us and get us all set up.

Joel was great! Informative, helpful and friendly.

Not a bad store and that’s saying a lot . The ppl will take care of you quickly

Joel was awesome. All I had to do was just sit there while he did all the work!!!!

I have quite a few good things to say about Andy, an awesome rep of Verizon all around. We got there about 20 minutes before close, and he had 4 other customers he was helping all by himself and he was able to multitask and keep everyone happily satisfied. Andy did stay with us an hour and a half after close to make sure we were highly satisfied, as we needed a new phone for someone going out of town. I would highly highly recommend him for going above and beyond.

This store is a kiosk in the Mayfair mall. They still had everything I needed when I broke my old phone and was looking to upgrade. Justin was very helpful! He explained all the fees simply and answered all my questions well. This store should be a first stop if you are having any phone issues. Excellent customer service here.

Knowledgeable and quick, patient and positive! Great working with Will.

Store was clean, I felt super safe and customer service was fabtastic!

Wil was very helpful and knowledgeable in recommending new phones and a new data pack.

Great Team who consistently offers outstanding customer service!