I was gonna be wrong information on a special phone deal, and then told that sometimes the customer doesnt understand our deals. I asked all the right questions and I understood the deals, so when I was told different information by an ATT employee I was thrilled and surprised by the great deal. Come to find out you cannot stack a promo and trade in deal (which was not what I was originally told). This is my first bad experience with ATT, and it was disappointing that I could not get what was offered to me

The customer service in this location is awesome the knowledge of services as well patience and understanding with questions for the customer.

Dan & Tyler did an excellent job explaining “everything” to me & my husband. They both were really great to work with. I had my new I-phone 12- Pro in my hand and ready to use when I left the store.

We had a billing issue that we were concerned about and Dan (the manager I believe) helped us out and cleared everything up for us. We need to wait for our actual bill to know if it is resolved and correct, but Dan assured us if it is not to come back and he will help - and I am confident he will if necessary. Great service.

Excellent experience. Had a cracked screen, went in ready to get a new phone - and they encouraged a repair (based on my plan) that was only 29 bucks. It took two hours and Im back at it. Thanks for not upselling. Will be back when I need a phone for sure.

Had an amazing experience at this store! I had a different provider for the last 15 years so I thought I would have been overwhelmed with the change. Stephen M. and Dan W. made sure to make this transition as easy as possible. They answered all my questions and made me feel welcome. I will certainly always go to this store to receive the outstanding customer service. Thanks again!!

My curbside pick up went well, no complaintsThe Rep asked questions to see if I needed further assistance and he was polite

Ive had to be in frequently due to some breakage in phones. AT&T corporate may have some frustrating bs to put up with, but the folks at this particular store have been nothing but amazing and helpful.

Casey is a perfect customer service rep. He had answers to all my questions. Great demeanor. Great suggestions. Hats off to him and AT&T.

Great looking store! Unable to exchange remote for remote. Informed that I have to call AT&T and request one, then, wait for one to be delivered. Sorry, but the Bucks are in the playoffs!!! Very disappointing, however, I recognize theyre trying to sell Direct TV, but I have service with AT&T already and do not want to change. God is good and after placing order, we realized that grandkids had switched the remotes, i.e., incompatible with the TVs. We switched and watched a thrilling game anyway! Just in case something does go haywire, well alert AT&T about the snafu and keep it for security 😉. Any suggestions on what to do with it would be appreciated.

Had a very positive experience at your store this week. Jason Roberts helped me with setting up a new phone. He did an excellent job and is a credit to your organization. Thank you very much.

I stopped in for a screen protector. I was assisted immediately. The rep answered all of my questions and completed the sale, quickly and very friendly! 😁👍👍

I clearly went in on a bad day all these good reviews my experience was very different spent 40 mins in the store for nothing placed an order for pick up online received an email stating order is ready for pick up got there and could get my phones no explanation called customer service they re order my phones says the reps wasn’t doing her job they called the store on my behalf and was told they don’t have time to explain anything over the phone told the rep to tell me come back up there for status update .. like really very disappointing I was treated like my time doesn’t matter..Updated went back in the store received service from jasmine and Casey I was able to get my phones but nothing for my time wasted..

I was able to get in and out quickly after buying a new iPhone. The salesman was awesome help with getting my new iPhone together. Thanks...

I worked with Dan and Stephen. Both were extremely helpful and friendly. I appreciate all the help they gave me.

DO NOT SHOP HERE. Do not buy a phone here. Do not even attempt an exchange here. The rep didnt tell me that if you do an exchange thats it. You are stuck with your phone even within the 14 day period. I did an exchange with Shawntel L. who didnt tell me this when exchanging a phone. I spent an inordinately long time chatting with an AT&T online rep who said they would allow me to exchange the phone and even made the appointment for me at another store to exchange or return the device. At this other store they told me that the system wouldnt allow it. Another half an hour wasted with AT&Ts social media team informed me that only this store could accept a return. The social media rep Ben offered to contact management at this store who then denied the return despite the first online rep assuring me I could (I have the transcript). Long story short Im considering legal action and possibly some billboard advertising. Take the short drive across the street to Verizon or look into Project Fi at Google if you like Android. Dont give this company your business.

Jason was very polite, knowledgeable, efficient, very pleasant experience. Thank you

I am a senior that came to help me out the customer service was excellent they were very friendly they were busy but they took the time out to help me pay my bills so I can say kudos to the workers

I had a wonderful experience at this store. I went in to speak with someone after having extremely poor customer service over the phone (not this location) with att. In my case my needs were concerning my internet service. Anyway Quinn took care of me explaining things throughly. He was excellent! I wasn’t sure that I was going to stay with att but after Quinn’s assistance I decided to keep att as my provider. Dan, the store Manager, assisted me with an additional need over the phone a few days later. He runs a good team, very professional and friendly. Overall I couldn’t have asked for better service.

Came into this store today and the customer service was lacking. The representatives were not very friendly at all and were more engaged in their own conversations and answering calls than helping customers. I was shopping and there was very minimal help just a point in the direction and that’s it.

Dave is an awesome manager and takes his time with his guests. He was very patient, understanding, and went above and beyond for my phone situation. He truly cares about everyone that comes in the store! I’m so glad I chose this AT&T to come to because the employees care about what they do. The store was clean and staff were very friendly and helpful!

Justine is the rep I worked with and she was amazing! I recommend her to anyone that is having a problem.

Brandon was rude and dismissive! He was speaking across the room in front of other customers and never got up from his desk!The person helping us didn’t fully know how to help us. So she had to ask him-just rude. I’ve been a customer for over 20 years!

VERY nice and very helpful and the store clean.Mr GEROLD DAVIS SR

It took over two hours just to switch from sprint to at&t and buy a new phone. When I received my new phone it did not work properly until the next day. I spoke to 4 different representatives and did not get the problem solved until I kept going into different settings on my phone and figured it out myself. This whole experience stressed me out. I will be keeping this phone for a few years and hopefully they come up with a faster and more efficient process.

Nice store very clean not a big selection on phs

Took my husband flip phone in as we were told it had a defective chip. They changed chip. Went to make a call 20 mins later and his entire contact list was gone. Went back to the store and they looked fir the old sim card. Turns out fed ex picked them up to be shredded while we were there the 2nd time. No one is able to recover his contacts nor is able to reload the ones he actually remembered...I know its only a $60 flip phone but thats all he needs and it was only 1 month old....so frustrating

Stephen was extremely helpful in resetting my phone when I dropped in during my lunch break. I came in extremely frustrated and he was able to calm me down about the situation and fix my issue! I would highly recommend Stephen for any phone/tablet/computer fixing needs. He was the best!! Very personable!

After getting major run around on the corporate line, another store suggested i come to this one to pay a past bill. They handled everything old and set up new in less than half hour. The CS line should be ashamed. I will now on come to the store way faster.

It was A a Good experience. Th staff waited on yu in a timely manner and were very Helpful

I just want to say that I have been extremely disappointed with the assistance of trying to get a new phone. I currently had a iPhone 8 and I have had more problems with it in the past year that I had it. I have tried to resolve this by speaking with several people, none of which seemed to care until I had Jason help me. He really took the time to listen and answer all my concerns. He resolved everything and has restored my faith in AT&T. He should be recognized for being the excellent employee he is.Thank you, Susan

I love going to this location great people and great service

HORRIBLE. HORRIBLE. HORRIBLE SERVICE! My fiancé was told he can return the boxes there for tv service. Was given the run around. Literally went there last Sunday. The same worker was there tonight and acted like he didn’t know what was going on. Safe to say I will be in there because he can’t figure out how to tell the workers what is correct and right. Very very mad right now :)

These folks listened to me carefully. Assessed the situation. And acted promptly. Well done!! Thanks AT&T!

Received amazing customer service from Matt and also Dave, the manager! Had a seemingly impossible situation which they were able to figure out! They didnt give up until they solved the issue! I would recommend Matt and Dave and this store to anyone! Thanks so much!!

Not anything against them but this location is a small AT&T location and dont have much to offer

Vaughn misled us on multiple accounts and its taken 4 months of recurring customer service calls to get our bill even close to what he said, in store, it would be. Multiple customer service agents have verified that what we were promised was inaccurate. I originally posted a 5 star review (which of course, Vaughn pressured us to complete in-store before we left) but I edited it to 2 stars to reflect the actuality of the experience weve had, and am posting it fresh under a different account to make sure management is made aware (of course they replied to the original review, but I dont know if theyll be notified that it changes). Save your time, save your money, for a company that requires integrity of its sales associates. Or if you work with Vaughn - get it in writing. Id go back to U.S. Cellular if I were to do it again - they have great customer service.

OMG, BEST EXPERIENCE EVER!!! Matt (associate) and Dan (manager) were more than a pleasure to work with! Both were super knowledgeable, friendly, extremely helpful, and the customer service was second to none! Matt was efficient, and excited to help, but not overbearing. He made sure everything was taken care of before we left the store, and made sure to provide his business card for any further questions. Dan kept kept the store running smoothly, and personally greeted each guest upon arrival. The stores aesthetics were great and well kept. Good job Matt and Dan . . . Well be back!

Horrible customer service and be VERY wary of manager Brandon (the shorter one). District level customer service is also horrible. Lots of promises but NO actions.

Had a great experience at this At&t Store today! Brandon and Stephanie worked to help improve my business plan, with upgraded devices. Took the time, had patience to diagnose the problems i was having.Highly recommend this place, its service reps, and quality products.

Clean facility. I pay my bill and get help when needed. Knowledgeable and friendly staff.

Matt and Dan were extremely helpful and very friendly. Switched 5 lines and purchased 5 new phones. They covered everything and we were done very quickly with the process. Highly recommend them.

Hannah helped my daughter and I so much!! Saved me some grey hairs and us having to go through unnecessary trouble. Shout out to Hannah at Mayfair Collection, you ROCK!!!!!!

Jazz could not have made the fix to our problems easier! She immediately understood what needed to be done to resolve a couple different issues with our wireless accounts and took care of them quickly. One of the problems was going to require a follow-up call to AT&T after the weekend and Jazz left notes on the account so that the next person we talked to would know exactly what the problem was and what steps had already been taken. I was honestly dreading going into the store based on some previous experiences (at other locations) and walked out much quicker and much more calm than I expected.

Check in process was a little unorganized. Didnt know which way to go. You walk in the store and you see ppl standing and no service counter.. The manager was upset i interrupted him because I didnt know how to check in at the store that had no customer service counter and everyone was busy. They need a customer service counter like they had on 124th and Capitol. Casey was pretty awesome and knowledgeable. He also remembered me on my next visit as well. Casey gets 5 stars Att gets 1 star.

Great service, fast service and there are enough employees to help when store gets busy

Employee Vaughn Scott is the absolute best, he solved the online order... showed me the new AT&T TV, ALL the knowledge, professionalism and quick! during covid-19 he still made me feel like a human being, at ease

I purchased an apple watch and needed to have it linked to our account. I anticipated a long wait and I was pleasantly surprised and impressed with the service. I was barely in the door and Tyler was standing there greeting me as though he was awaiting my arrival. I was impressed with his grace, tone and articulation in the service rendered. The customer engagement was professional and not overbearing. He was consistent with his demeanor and approach in completing my service request. I am an Assistant Professor in the College of Business and Management at Cardinal Stritch University and teach customer employee and engagement in my upper level courses; this was experiential learning and engagement at its best. I was utterly stunned with his ability to keep a pulse on customer entry/exit while continuing to complete my service as though I was the only one in the store. He has the gift to navigate both service dimensions.

Great experience. Vaughn has it together. Very professional and walk you through each purchase insuring the best deals and discounts.

Vaughn S. Was very nice and friendly. Vaughn was very knowledgeable and down to earth. He answers all our questions and tailored my moms experience with updating her iPhone. Our experience was very personable and we felt better about the process of getting a new phone. There also wasn’t any wait time which is always nice.

My husband and I went to this AT&T location in May and worked with Matt. After being there for awhile we walked out with new phones and were feeling happy. However, our first bill came and what we thought, and were told by Matt, to be a phone bill of around $180 a month plus tax was nearly $500. We knew our first month would be higher with the activation fees and the timing of signing up but this was ridiculously high. After over an hour on the phone with the AT&T billing office, we learned that in store associates work on commission based on the services they sign you up for. Matt signed us up for double insurance, the NextUp plan and other things that we never discussed. It’s on us for not looking closer at what we were signing but you’re trusting the person working with you is giving you good information. The billing associate we called and spoke to today said after everything Matt signed us up for, our bill would be over $220 plus tax per month, not the $180 Matt quoted us. This person was super helpful and was able to remove the things we didn’t want and get our bill down to the $180 we had planned. In the end, we like AT&T but if you are working with Matt certainly go over each service you are signing up for and look closely at your bills to make sure you were not signed up for services you do not need. We were caught with his charismatic personality too, which is why we think we didn’t pay as close of attention as we should have.

Very helpful during all of the craziness with COVID. Dave went above and beyond to solve a problem I had been messing with AT&T customer service (via phone and chat) for nearly 5 months. Store is always helpful, organized, and the staff are very friendly. They have been the best part of my switch to AT&T

This was the best retail experience I’ve had in a long time. Very knowledgeable and understanding of me not being. Dave is a great representative of this company

Jason was awesome. Fast service and left with issue resolved.

AMAZING experience with this team. Without hesitation, these guys (Tyler and Jeremy) went above and beyond to help me with my very complicated cell phone issue. After an unforeseen issue arose with my brand new phone, they made sure that I was 100% happy and that the issue was completely resolved. They were my third stop that day to try and resolve this, and they should’ve been my first. They did not turn me away as the other places had done, and were so professional and knowledgeable. 10/10 would highly recommend. I will definitely be handling all my business through this location from now on. Thanks again guys!!!

Ive had trouble with my bill, but it was cleared up in minutes by visiting the Mayfair Collections store and working with Matt and Dave. I used the occasion to buy a phone for my granddaughter and they listened and got the best phone and price for her. Great team. This is your store!

They helped me with my problem but spoke in low voices to each other so I didnt know what the issue was. It would have been nice to include me.

I love their staff. Very friendly and very helpful! They went out of their way to help me and get my problems solved.

I can’t express enough how from the very moment I met Vaughn he has been beyond extraordinary. Not just as a customer service rep but as a person. He kept me smiling, he made me feel safe to laugh, share, and that the services I wanted would be worth my time and dollars. I really enjoyed my experience working with him, and because of him I can trust At&T and I can trust my account is always safe.

My experience was amazing with the help of the employee who was very pleasant and didnt mind helping me with my needs. I hope i always have him as my store retail sales rep.😍

Sales Agent was very knowledgeable on my upgrade of Samsung Galaxy Note 20 very pleased. 😀

Vaughn is hands down the best AT&T team member I’ve worked with. I’ve been an AT&T customer for too long to remember and worked with staff in four different cities and he’s out-serviced everyone else I’ve ever dealt with. His knowledge and personable approach to handling any issue or question I have is second to none. He’s helped me with everything from replacing a screen cover to choosing the right phone and setting up lines and phones for my parents.Thank yuh so much, Vaughn, for always providing the greatest service with a smile!

Excellent service! Tyler did a great job in helping me sort out billing issues. I never felt rushed and was glad to have a service members complete and undivided attention in finding a resolution.

Dan and Jason were awesome! Had an issue I had been trying to resolve... and spent countless hours on it. Walked into their store and within 30 minutes had a resolution that went above and beyond my expectations! Kudos to a great TEAM!

Had a great experience, would go back to that location again.

Amazing job, great Service.

Vaughn misled us on multiple accounts and its taken 4 months of recurring customer service calls to get our bill even close to what he said, in store, it would be. Multiple customer service agents have verified that what we were promised was inaccurate. This was originally a 5 star review (which of course, Vaughn pressured us to complete in-store before we left) but I am editing it to 2 stars to reflect the actuality of the experience weve had. Save your time, save your money, for a company that requires integrity of its sales associates. Or if you work with Vaughn - get it in writing. Id go back to U.S. Cellular if I were to do it again - they have great customer service.

Hannah and the rest of the team were super helpful on my visit to the store. I would definitely recommend going here for all your phone needs.

Had an amazing experience! My representative was Stephanie and she was very patient and helpful! She helped add 3 lines and replace an existing phone and helped me set up each phone with ease! Really Great customer service!

Hannah was excellent and extremely helpful. Her customer service was very focused on helping me with the best AT&T customer experience.

Casey is very informative, kind, patient, and thorough. I would recommend him.

In the trying times we are facing, Daniel made it quite easy and pleasant. I pulled up in front of the store in Wauwatosa and Daniel came out immediately. It turned out I needed a new SIM card. The entire process took less than 15 minutes.

Vaughn is amazing and extremely helpful. He had so much patience with me in the purchase and set up of my new phone. I highly recommend him for his wonderful customer service.

This is the only AT & T store I will do business with. Very knowledgeable and professional employees. I personally ask for Vaughn because I know he will be able to answer any questions I have. Very patient and personable. A great asset to AT & T!!

Vaughn R. @ Mayfair Collection was enormously helpful in setting up my new line and getting our new device. He was friendly, personable and extremely efficient. Top notch customer service from Vaughn R!

Just came from your burleigh store. Stephanie helped us. My brother has a disability and she took so much time with him and was so patient. She is the best. I’ll always try to get her when I go back. She’s terrific and deserves a big big raise!!!!

Was a great experience and Stephen was fantastic helping to set up our new IPhones! He was attentive and extremely nice! Answered all our questions and downloaded my phone for me so I would not lose information that was extremely important!! This was a long process and he was wonderful! Was even more impressive since their store was out of the new I Phones and I had to purchase from the Apple dealer this ATT store made us a priority. This store didn’t care and treated us with respect, treated as if we were the largest client they had, manager was extremely nice! All and all fantastic!!! Highly recommend this store!

Tyler was wonderful! Att staff were happy to help if he was busy with another customer. Dan the manager was attentive to our experience. Highly recommend this location and services.

Hannah and Marcus were absolutely amazing. They offer very professional service. They are both very hard workers and will do whatever it take to make a customer happy !

Great communication, decent timing on service, knowledge representative.

Great experience, everone was wraring masks, being safe and distancing appropriately

Knowledgeable staff fixed my problem in minutes even though they had never seen anyone break a phone the way i did. No charge. And they didnt even laugh at me.

Vaughn R was great. He was very easy to work with and helped my fiancé switch from Verizon onto my phone plan. Thanks for making the process seamless!

Matthew is Great! Very Patient and Helpful!

These guys provided amazing customer service 3 minutes before closing... You can tell they really enjoy their job and love helping people... I am a General Manager and Customer Service is everything.Such a better experience than your corporate store in glendale. Those guys were so rude.Thank you so much for completing the sale.

I was not satisfied with the first phone I ordered. Now I’m very please with David. He was very professional and helpful!!!

I went to the store for a trade-in. There were a few glitches because of the type of account I had. Casey worked on the issue, bringing in supervisors to problem solve with him. Ultimately, I received the product that I wanted and Stephanie also helped to make that happen. I appreciate their efforts.

Stephanie helped me upgrade my phone. It was the fastest service I experienced there. She was friendly and helpful. My Note 9 was in stock too. Happy Customer

No-pressure as it is a non-commission company store. They take their time with you and are very helpful. I bought an unlocked phone elsewhere and needed a different size SIM. They took the time to set me up and move contacts over. Just for the small cost of the SIM.

Great Store and worth the visit! Be sure to ask for Vaughn and get some very knowledgeable help! Hes a great guy to have help you! Let him know you saw my recommendation for him online. That is a great way to let him know he earned another opportunity to help someone. Go with AT&T!

My modem died this am during the pandemic. Called customer support who told me this store had it in stock. They could have shipped it but since I need it to contact people as I am in healthcare, I decided to go to the store to get it. Was told no stores In WI keep them in stock! Nice guy but overall terrible service fromAT&T, especially when SO many people rely on their internet for any normal function during the pandemic.

Customer service was excellent. Matt was very helpful and knowledgeable. No long wait on a Saturday afternoon. Big thumbs up.

Im a long time ATT customer,,(wireless. Internet. directv) not a fan of their support. I purchased new phone on samsung.com and had to get att sim card replaced. Stephen helped me out promptly, professionally and was very courteous.

Friendly workers. (but didnt have a land line phone.)

I thought that the place had several salespeople walking around, I mustve been invisible for like 10 minutes but I eventually got the attention of someone. I really like my upgraded phone.

I had the best experience here with Ezekiel! I was currently with US cellular but will be moving to Los Angeles so I needed to switch providers. He listened to my needs and pointed me in the right direction which was to prepaid plans. Since I was bringing my phone with me It was the most economical option. I set up a second line from my work phone which I had already got a Google Voice phone number And changed it on all of my social media platforms so would have been kind of a pain to get a new number. He went above and beyond and figured out how to buy my Google Voice phone number and transfer it to that phone! Not to mention he set me up with AT&T business Internet Which was something I would have had to do and it was a great price! He was so nice and helpful, Normally doing things like this is a bummer and inconvenience, Stop in and see him! He will not only make it painless he will make it fun as well!

As usual, national network is clueless. The local people are fine. No wonder its service is so poorly rated.

I worked with Dan the manager to set up my new cell phone and he was absolutely great. Very professional - I was in and out in 30 minutes

We switched to AT&T today. We had phenomenal service with Matt. I am excited to start a new life with AT&T. I recommend Matt for all your customer service cell phone needs Excellent service Matt. Very Positive experience.

Stephen was super helpful. He gave me great information about my phone options and deals.