I’m a woman who isn’t very familiar with car parts, so going to an auto shop can be uncomfortable to say the least. I didn’t catch his name, but a guy with an Isabella tattoo was incredibly helpful. He was able to find me the correct windshield wipers, answered all of my questions and offered to install them. It was a quick and easy experience; will definitely go here again.

I had to get a new battery, and the young man behind the counter was kind enough to put it in for me. They never disappoint me with their customer service!

Counter person was very helpful and definitely knew his stuff, unlike the usual encounters with parts people. Nice change of pace. Sorry I cant recall your name, oh helpful one... You deserve a raise!

I dont even want to give one star for this location. This isnt the first time we have had the exact same issue with this store but its so frustrating that I am sick of it happening. We placed an order online and prepaid. It said it was in store and would be ready in 30 mins. We showed up about 2 hrs later to pick up order and I was told they didnt have it. The gentleman offered no apology or accepted fault for it not being there. He said he had to order them and they would be there the next day by 12pm. We desperately needed the part and since we had paid already, I said sure. My husband showed up at 12:30pm to pick it up as we were told to do, to he told again they didnt have them!! We were furious and told him to cancel the order and give us paperwork to show our canceled order. He refused to do that and said he couldnt print anything out. He then said I can have them here by 3:30pm today if you want your part we told him absolutely not. We live in a surrounding county about 45 mins away from this store! We dont have time nor gas to waste making 2 or 3 trips for nothing! As I said this isnt the first time its happened but It will definitely be the last time we purchase anything from here.

Great customer service - esp. call out to River who couldnt have been more patient with my newbie questions on several items.

They had what I needed some tape at original price

The guys were able to find what I needed quickly, and were very friendly ❤️

The white female manager at this advance auto location deceived my husband greatly today. My husband called in this afternoon, and asked her specifically if he could bring his old brakes back in, will he be able to receive a full refund due to the lifetime warranty, she said yes. Later on this evening, when he arrived she completely changed her story, and told him that she could only put the refund on a store credit gift card. She’s not only a liar, but she’s extremely rude and my husband will never do business again with advance auto parts because clearly, they don’t value their customers!

Good experience they had what I needed and were friendly this is my first stop when needing car stuff

It was ok just fine

Good customer service

Is there is minus or no star review? This is a very outdated company. Very out of touch with the customers. Still trying to serve the country boys. This is a company from good to bad . I dont see how company like this would even make it in this intense competitive environment. losing from CEO and all the way down to the wage employees. how do they make it? no wonder why Amazon make it to such a big retail giant. Thats because there are companies like Advance Auto Parts in this world. I dont buy anything from them if I can help it.

Quick informed people. Got what I needed and fast

Always very helpful and nice.

Autoparts

They need to be a little less expensive. They have about anything to fix your vehicle, but are getting abit pricey compared to some of their competitors. The staff here is always friendly and very knowledgeable about their work. If you ask, they will even install basic parts for you, free of charge!

Helpful service staff

I went here the other day and was taken care of by Kelly and she was the greatest help I could have asked for, thank you Advanced Auto and Kelly!

I visited to get a second opinion on the health of my battery and alternator. I was told by Auto Zone in Waynesboro that my alternator was bad and my battery was drained, so my dad suggested getting a second opinion before replacing anything...Advance Auto Parts tested both my battery and alternator immediately afterwards—and the results were normal. The AAP employee who tested them shared that I likely have up to 1 1/2 years left on my battery, and suggested I simply clean off the little bit of corrosion it has. He said I can have them test it occasionally over the next year, in order to anticipate when Ill need to replace the battery. Be wary of Auto Zone - he also mentioned that AZ 🤥 just wants your money. 🤷🏼‍♀️It seems pretty obvious to me that the honest and best choice is Advance Auto Parts. Im grateful for their opinion and help.

Respectful service prompt easy to talk to

Very rude.

Thank you Nick with Advance Auto in Waynesboro Virginia Your help in a diagnosis really eased my mind when the engine check light came on in my car While I already had scheduled an appointment for any repairs the staff was so helpful and courteous With Covid-19 about they explained how I coulduse the tool myself to gather an explanation for my quandary Thanks again

Associates are very helpful.

I have not been in advance auto for years

Nice people. Be sure to order online as they can have some awesome coupons.

I went in with a bucket full of seemingly unresolvable and expensive issues, and was given believable advice, helping me decipher the priorities correctly rather than get caught up in the point of sale budget explosion that was possible...nice and clean...

Low prices on tools. Friendly help.

I had a dead battery and the guy changed it for me in the dark. My battery was difficult to get to, and I appreciated his honesty with me (he wasnt sure he would be able to change it because of where the battery is positioned in my car, and said it could have required professional installation) but he was able to do so, and he was very kind throughout the entire process

Not very busy place but it ia cleaan and nice. Very friendly employees.

VERY helpful and friendly staff!Long wait time in lines, which I found frustrating.Limited, sometimes over-priced selection.Ive had help testing batteries, changing windshield wipers, checking engine codes...the staffs great, the fact that they dont have a good selection(and items are often out of stock) sucks.

When I go in the store I’m always greeted. Everyone knows my name in the store

Good svc

Great place to stop and have a smoke.Couldnt tell you a thing about the store. Ive never been in it!

Friendly service but gave me the wrong brake pads

Check eBay motors first . Prices are getting ridiculous . Even Wal-Mart has better prices on everyday goods .

Always get good service

I guess luck was on my side that day; I went to buy some bulbs and fuses. I got the last two packs of fuses, of the size and type, that I wanted. 😏

Its alright theyre friendly anf helpful but they just dont have a lot of verity of different things to choose from in tje store

No bad but it would nice if they were a little more polite

I never have a problem with this parts store. I always order my parts online and within 15 to 20 minutes the parts are ready for pickup.

Great service and have all your do it self needs

Good place

Absolutely the best auto parts store around . These guys will do anything for customer satisfaction and to get you back on the road

They were helpful and installed my wiper blade on the rain!

Great store. Military discount is wonderful.

Very helpful

Friendly staff and were very helpful.

Really helpful young man with what I needed to get and was really reasonable priced

High priced

Good service great people name brand parts

Great experience I barely stepped inside when I was being helped I highly recommend this place

Knowledgeable customer services great prices

Just walked up to the guy at the desk and politely said, Hello, I have a quick question. He straight up ignored me and walked away...

Wonderful service from a well rounded staff! Thank you!

I assumed all people have cars,fix them and need reliable service and parts.On this day, not ten minutes ago i stood at the counter of the waynesboro store while being ignored an passed by to assist other customers.Far from my mind would it be my race ???, or the year or make of my car.I have spent hundreds of dollars in that store and i am dumbfounded why this day they choose to ignore my attempts to spend my GREEN dollar there.BUSY ?? NO!!!. STOCK person HE does not know.If i had not already installed there products on my car and had the time and money i spent to do this i would rip everything off my car and give it back to them for free.I think i will go to Orielys or fisher to get what i need .PARTS AND SERVICE THAT A SELECTIVE FEW IN THE WAYNESBORO, VIRGINIA STORE RECIEVE.

They suck!!!!! Customer service is awful I have really no words for these people!!! new staff is definitely needed

Never have the parts you need Seth always seems confused not very helpful almost to the point of rudeness

The customer service is bad the part you get may not be the right one then you have to thru the trouble of going back to get the right part will not go there again

Parking lot is a wreck and headlights are kept behind the counter. Strange place when youre not used to it.

Like I need to say anything...good people!

They are getting pretty bad about having the right parts and they are getting a bit pricey.

People there are very unprofessional using foul language all the time The people there didn’t know how to look for my parts I was very unsatisfied where’s Advance auto parts that I made it a rule never to step foot in those stores again

Prices vary n so does help

Get the parts i need about 25% of the time. Never match what i need.

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Staff is very helpful

The sales person doesnt know auto parts the reason for a 3 is from past experience

Products that I needed were way over priced, 3 to 4 dollars pure item cheaper elsewhere.

Staff was very helpful and friendly

I dont care much about them.

Helpful and friendly staff.

Awesome people!

Great staff.

I work here

Parts

AWESOME

Helpful, friendly, and patient customer service!

Helpful staff

Anything u want for autos

Great helpers

It ok

Its ok

Quick and easy

No help in the store

Helpful

Expect a long wait.

Oil

De facil acceso y con amplio stock de repuestosMuy amable atención. Aseado y muy ordenado. Felicito a las personas que ahí trabajan. Bendiciónes

Very good service !!