I just had one of the best customer service experiences EVER! I went to the Apple store two days ago to buy the new IPhone 12 and then give my phone to my special needs daughter. I left there after 4 1/2 hours and nothing worked. I then went to the AT&T store right in front of the Wholefoods in Wellington. Joel, the manager, was such a huge help that with in minutes he helped me resolve all my issues. The level of customer service is far superior to the Apple Store. I highly recommend this store!!!

I was there to switch two lines from T-Mobile. It took us and hour or so to get this done. Service was bad and slow. They ended up adding and extra line without my authorization (one of the lines added with a wrong number that is non existent). Also misspelled my name on the account. Called them to ask them to fix it and they told me I have to come back to their store to fix the misspelled name. They cant even spell William correctly and have to request the customer to get back to the store to correct it. Never said sorry, were rude and all they care is to push to to upgrade for more money. The staff needs serious training!

Awesome customer service. They make getting best phones and the accessories very affordable. Definitely a nice experience.

I always use this location and last night was another great experience. Tristan was so helpful and literally spent over 2 hours with us upgrading 3 phones. He was knowledgeable and very patient. We will return for our next upgrade for sure! Past experience has been similar with everyone, whenever I go there.

OMG, I HATE PHONE CARRIERS. But Caesar in the Wellington store is awesome!!! Go to Caesar if you want help & great customer service!

Had a great experience today!! Got my daughter her first phone & the guy was super helpful with helping me set it all up!

Fantastic customer service from RayKnowlegable, courteous, friendlyThank youYou have a permanent customer because of the service I received from Ray!

Best experience ever! Many thanks to Cesar and Joel for the patient and the support. They’re very helpful :)

Tyler was AWESOME!!! He helped my friend transfer her phone after she ruined it.

UPON ARRIVAL STAFFS GREETS AT THE DOOR. KATE WAS AMAZING AND KNOWLEDGEABLE AND VERY NICE LADY. THANK YOU SO MUCH KATE FOR YOUR HELP ABOVE AND BEYOND❤🙏🏼😎

The best experience with Cesar Fernandez at the store. He’s kind, fast and very patient.

I just changed my phone carrier to AT&T. Tristen Perez our sales consultant did an awesome job. He was up front regarding all the charges associated with switching to AT&T, such as activation, trade in credit and so on. He is very knowledgeable and would highly recommend anyone who wants service with AT&T to go to this store and ask for him. This experience was extremely different from my old carrier in a very positive way.

Tyler was very nice to help me.

Great service! Ask for Cesar. Very patient!

Upon visiting the Wellington AT&T Tuesday afternoon ToPossibly updating my IPhone I was shocked that the employee informed me that unless I had a younger person at home that could help me understand the iPhone 12 he wouldn’t advise buying one. Also we would need to set it up ourselves that they don’t have the time to deal with this. He was VeryUnprofessional to say the least. I left store immediately. I am a senior citizen.I will visit another facility. Wish I had gotten his name.

Ran in quickly to try and fix my daughters iPhone. I was immediately greeted and only had to wait a few mins before Alex assisted us. Not only did Alex fix my daughters phone (needed an update) but he took the time to review my plan to make sure I was getting the deal possible. I left with a much better plan saving me almost $30 a month and complimentary HBOmax. The best service EVER!

Amazing location! Tyler Roach the store rep was a breathe of fresh air! Highly recommend

As newer business customer, it was time to get a new phone, Kat directed me to to the new Samsung phones on promotion, she was professional, Friendly, happy, and got me into a great 5g Samsung galaxy a51! I am really happy with this, she also had the patience with me as Im 60 years old and needed to understand some of the new features.GREAT JOB!SPOT ON KAT!👍👍

This was the worst experience I have ever had!! Ray assisted me and screwed up my upgrade somehow. After an hour, I was told I could not be helped with my upgrade unless I paid $240 right then and there or waited 30 days, however the upgrade offer may not still be available in 30 days. I then went to the Loxahatchee AT&T and was told by them that the Wellington location screwed up my upgrade and they were able to help me upgrade my phone. DO NOT go to this location!!!! They scam you!

Went to purchase a new I-phone and service plan —I left after waiting about 15/20 min ....because there is no sign in sheet .... it was confusing to me, who would be next up for service ?If one of the workers ( it appeared there were 2 guys working ) would have just acknowledged me with a quick “ we will be right with you “ I would have hung out and waited . Honestly, If they can’t do basic customer service ( greeting/ acknowledge ), I wondered what the rest of my buying experience would be like - And I left . By the way, the only other potential customer walked out right after I did .....Seems they are understaffed .

Great service

Had such a pleasant experience in store with Katelyn and Tyler. They were extremely busy when my husband and I walked in to upgrade our phones; They kept calm and handled it! I definitely will be back to this store!!

Worst customer service I’ve ever experienced at an AT&T store. I called to check availability of AirPods and was left on hold for 28 minutes. I literally drove to the store while on hold only to find out Andre(the sales rep) put me on hold and went to lunch.

I came to this AT&T store to buy some headphones for a project. The store rep was very knowledgeable and very quick to process what I needed. Thank you so much!

Tristan is wonderful! It was our second time purchasing phones from him. He’s our new AT&T favorite!

Katelyn and Tyler were great. Both very knowledgeable and helpful. Store was clean and it had the phones and accessories that we wanted to buy in stock. Will definitely come back.

Miguel AT&T rep was profession and efficient. I was in and out with my new phone within an hour.

Dear At&t,The two associate that worked toniight exceeded my expectations. Their names are Katelyn and Tyler. They both were so helpful, knowledgable, friendly and very nice to work with. I wish all associate could be like they are. They must know G.U.E.S.T. greet, use your name, eye contact, smile and thanked me for my business.

Our sales associates, Shaq, was incredibly wonderful. He made our switch-over from Verizon to AT&T the most smooth and stress-free experience. He was knowledgeable, friendly, hard-working, and extremely tech savvy. What an amazing asset he is to AT&T. We are so happy! Thanks Shaq!

I upgraded a phone online yesterday for my son who is out of state, not realizing that it would shut down his phone since the SIM card activates automatically now. After spending two hours with two different customer service reps via telephone and getting no where I decided to go back to the store since I was told the person who I picked the phone up from must of deactivated the SIM card on my sons phone (Sarah). Needless to say telephone customer service was pointless, but Sylvia The rep who works in the store was amazing, even though I was in mama bear mode and irritated, she stayed pleasant genuinely cared and solved my issue in less than five minutes ! I don’t hug strangers but I hugged her because she helped me and my son and I truly believed she cared.

After being a happy customer with AT&T for 20+ years, I cant believe I am even writing about what just happened to us at this corporate store. This is just crazy! Anyway, the Loyalty Dept walked me through placing an online order to upgrade my husbands phone with a $300 discount for his trade-in. After seeing the phone at the store, he decided he wanted to change it. All was good until we allowed the store rep to cancel the online order. We only agreed to let him cancel it because he assured us that the new order would be the same except with the preferred phone. It was a lie. He took the trade-in and never applied the discount. So they got an iPhone 8 in like-new condition which we paid for and gave us $0.00 for the trade-in. THEN, he set us up on a NEXT payment plan that locked us in thereby blocking us from returning the phone and cancelling what the guy did. He even took the liberty of adding premium insurance at $15/month without our authorization! After discovering all of what they had done with our account, we went back to return the phone. AT&Ts return policy is printed on the back of their receipt, so I thought it was no big deal. They WILL NOT allow us to return the phone, even though we are well within the 14 day buyers remorse return policy. Our options are to pay the full price for the phone or suck it up! These guys are sooo shady and their actions certainly fall under the category of fraud. They made unauthorized changes to our account!! So, why are we supposed to pay for what they have done?!? Unbelievably huge disappointment. But, wrong is wrong and so I will not be silenced. So, here we go...UPDATE: Beware of and DO NOT trust the store mgr (Katelyn) AND her DR (Sarah). They refused to help and just buckled down. It took me 7 days and with the help of the Loyalty Dept, Online customer care, and other mgrs, it was finally corrected yesterday. Wow!

Waited a few moments while other customers were helped, then Donald sorted me out. Was able to get me what I wanted, confirmed the serial number, and checked out within 15 minutes. Proud owner of a Gear VR now

Was waiting for a long time then I gave up and went to the franchise store in the Wellington Green Mall. No wait at all. I understand that the problem is the considerable amount of time each transaction takes but it doesnt make the wait any more tolerable.

The best store I have visited.Donald is the reason why by far the best AT&T rep the company has.I highly recommend him for all your needs

Employees are helpful.. Stop by pay bill they quick & easy.

I went in because my order didnt come in. I was helped by Miguel and his customer service was impeccable. I was in and out in 15 minutes with everything I needed. He didnt rush me even though they were about to close which is so rare at any store.

Thank you, thank you Alex Contreras for your kindness and patience with my father to replace his beloved flip phone. Your respect for the elderly restores my faith in the moral compass of our citizens which I slowly see deteriorating. Also, thank you for introducing me to your professional manage. Zero wait time and Alex even held the door for my father was we exited.

Knowledgeable and a dedicated customer service stands above the crowd

Donald was our sale representative and was very friendly and efficient. He greeted us at the door, took the time to understand our needs, and stayed with us the entire time to ensure we were fully squared away before leaving the store...I highly recommend Donald (and this store)...

Friendly, helpful salespeople. Good payment options for new phones.

These guys are hustlers and the BIGGEST LIARS ON THE PLANET. DONT USE THESE GUYS OR ATT AS A WHOLE. They will tell you their mother is for free just to get you to sign up. What a joke these POS are.

They never answer the phone, always long wait in person.

Wasnt helpful, lady didnt want to upgrade my phone. Told me to go to the Apple Store. Thanks for nothing. Go the AT&T inside the mall! They are wonderful! Got my Direct tv bill down 50 bucks a month!

My dad, my sister, and I went to this AT&T store, and when we entered nobody said anything. There were at least five different employers in the common area with three different clients. We waited for 20-30 minutes without anyone asking if we needed help. My dad barely touched a watch, and the alarm went off. Finely, we had people coming closer. Still, without asking if we needed something. Therefore, I told the employee that the alarm at least made someone to come to us. The man/employer answered me: “You need to wait, preferable without turning the alarm on.” Extremely rude. They lost the chance of selling four iPhones and new contract with AT&T.

If I could I would give 0 starts I would! I have never been so ignored and treated unappreciated in any other store. There were at least 5 employees working and about 3 clients being helped and I was waiting for about 30 minutes for someone until I left for the extreme rudeness of the employees. There were two employees helping one person when there is more people to be helped?! Such bad organization and consideration for the clients. And not just that, after I had put the alarm on from a watch by mistake someone came and was so rude to us even saying that if I could just wait without putting the alarm on...

These guys have always been good to me

The ATT at the mall managed to deactivate my phone when my sister when in for an upgrade. Zack at this, non-mall location is a GODSEND and fixed everything in thirty seconds. Ask for Zack!

Jason has become my go to employee.Great, knowledgeable, service.I hate the term but no otherwise to describe it.NO BS. Awesome experience.

Good help with my phone.

Very helpful and profesional.

Have always been willing to help when i have problems and very knowledgeable about the products and service they sell. Very rare for a cellphone store.....

Always do business here and the staff is very knowledgeable

Got a new phone for my husbandEasy to use

Prepare to wait at least 20 minutes before being helped. Two staff members literally standing around doing nothing, one of them being a manager. Cant help us because managers I guess dont help customers? Whack. AT&T is really starting to rub me the wrong way in every way possible.

Long waits, customer service does not care, belittling... Always trying to sell you additional things or contracts when I have gone for just a simple billing question or question about my phone or bundle of services...

Knowledgeable staff, good to when you need help.

Always very helpful & friendly

Employees were rude and just chatting behind the door while 3 groups of people were seeking for help.

Go somewhere else

Very good customer service! Danny is the man if you need any helps at this location.

Technician was spot on with trouble shooting. Great day

Fantastic store and amazing staff

Just switched from T-Mobile over the phone, went to this store to activate my new phones. They weren’t able to do anything. The excuse was, no manager in the store tonight. Not a very good start at all

Knowledgeable & sensitive to technology challenged

I love this Store.

You can spend your entire afternoon trying to get help here.

No help available coordinator said eventually she would be in the back and wouldnt have to deal with this I am guessing she was referring me and to customer service

Great staff.

Very poor customer service. The manager was rude and the employee that helped me was argumentative and not knowledgeable. Save the frustration and go to another AT&T store.

Great service.

Andre was great!!!

Fix my problem, but wish it was quicker

Highly satisfied!

Over priced phone plans.

Not enough sales team.

Nice friendly staff

Excellent

Rude service

Nice people

I love this

Very slow........

A little slow and pushy

Very poor costumer services......

Awesome

Helped with issues

In an out

Great

Yes

Very expensive plans

Excellent attention