I would not recommend this dealership to anyone. Unbeknownst to myself, the temporary license plate associated with the vehicle purchased from Mercedes Benz of Caldwell had over $200.00 worth of tickets associated with the license 4 days prior to me purchasing and driving off with the vehicle in August.The dealership alleged that the temporary plates were printed the day of purchase, however the New Jersey Turnpike Authority has pictures of a vehicle running through 5 different tolls with the same license plate number given to me by Mercedes Benz of Caldwell 4 days later. What makes the situation worse is that there was absolutely no effort on their part to rectify the situation in fact; the NJ Turnpike Authority was much more helpful than anyone at the dealership. The fact that they would allow a customer to drive off with a vehicle with dirty plates without remorse is very incompetent and concerning.

Always exceptional service. Service men are always polite & accommodating. Car is always clean when I pick it up. Thank you!

I highly recommend MB of Caldwell. My husband and I visited last weekend and we were pleasantly greeted by CAMILLA. We experienced exceptional customer service! Camilla was very knowledgeable about the vehicle specs and took time out to demonstrate and explain the features. She did not pressure us with outrageous and uncomfortable sales tactics. We brought our kids, so we anticipated a stressful day, but Camilla made the process so smooth and effortless. Sidenote, we visited another dealership that morning and left because we were dissatisfied with their service. We are so happy we decided to visit MB of Caldwell!

My experience of Mercedes-Benz of Caldwell was exceptional. I had an incredibly positive experience with everyone, and I am very glad that I chose Caldwell. AND I love my Mercedes!!!

I was shopping for a new truck and had been to a few other dealers. When I walked into Caldwell Mercedes there was absolutely no doubt that I was leaving with a new truck! Elvis was incredible! He made me feel like a friend and not a customer! Gave me advice and knowledge which made my purchase so much easier. Great guy and great dealership!

Jonathan Polera, service manager, provided us with exceptional service. In times when loaner vehicles are rare, he provided a vehicle to me for three days while my car was being repaired. We were pleased with the work that was done and appreciated the willingness to explain the costs and why each and every repair was needed. Thank you for treating us with respect and understanding.

I highly recommend Mercedes Benz of Caldwell. Both my service and sales experiences have been exceptional. I previously visited 2 other dealerships in the North Jersey area and had less than satisfactory experiences. Even though the Caldwell location is the furthest from me, it is always worth the trip! This past month I made my second new car purchase from the Caldwell location. I worked with Ben Zimmer and Oscar. Ben was very up front with all the car details and patient as I asked many questions. He followed through to make sure all my questions were answered and there were no surprises as we closed the deal. I was also impressed with the seamless execution of paperwork, all info was pulled ahead of time and docs ready to be signed. Overall the communication, professionalism, and knowledge at this dealership continues to surpass my expectations. I rarely write reviews but I couldnt pass up this opportunity to give them credit and hopefully save someone else a headache of a bad experience at another dealership. I will continue recommending them to my family/friends!

I want to say thank you to Mercedes Benz of Caldwell. We always have a great experience here. The new dealership is gorgeous. Special thanks to Sean M our salesman. It was the second time I had the pleasure of working with him and he truly cares about his customers. He goes the extra mile to make sure every detail is handled professionally. Truly a great experience. I would also like to thank Chris L in finance. Thank you for taking the time to address our questions and concerns. It was such a pleasure to have you assist us with the purchase of our vehicle. I would also like to thank Franca U in service. It is always a pleasure to have you handle our vehicles service. Your guidance is always appreciated.Thank you all again for being such a pleasure to work with and creating such a great experience.

It’s not the first time I got a car at Mercedes-Benz of Caldwell! Sales consultant Camilla Csuka was very professional & helpful! Same goes for all involved.

I had a great experience. The team was professional, transaction was smooth!

High exceptional service and quality! My family was introduced to this branch of Mercedes about 3 years ago and it serves as our primary location for any business or vehicle maintenance. Every visit is met with impeccable service from all departments and we are left with a sense of comfort and pride! Johnathan Murphy has been assisting us with our vehicle needs since 2018 and we are so elated that he continues to work with us as well as many other clients! You are very fortunate to have him!

George and Massad were great. They found the exact car we wanted and were very diligent in making sure they met our needs. They earned two new loyal customers!

I was due for a 20,000 maintenance, and its never a problem. This dealership continues to excel in excellence! My service advisor Jake, is top notch. He sees me pull up and meets me at my truck, before I even step foot inside the dealership service area. The loaner car was ready to go and there was no hang ups. I was in and out, SEEMLESSLY, as always! My truck drove better then it did when I first drive it from the dealership!

One of the finest Mercedes dealers in Jersey City. Have had a pleasant experience throughout the process. From the moment I scheduled the test drive, till I received the car delivery its a delightful experience. As everyone says, Brand says about it. West Caldwell showroom staff are very professional and empathetic.I have connected with Jonathan Murphy from the Sales team and his support and guidance throughout are very much appreciated. He responded to all my queries along with additional details, benefits, useful information. The sales team offered very good and reasonable finance options and I am pretty happy with the overall transaction with Caldwell dealer which helped to acquire my dream GLC 300. ( With my Lords blessings).They have guided me and offered me very good options and were able to decide on what I needed with much clarity. Strongly recommend visiting Caldwell if you are looking a best in class deals for getting your classic BENZ car.

Excellent service! Hassle free drop off and they returned the car at my home the same day! Would recommend highly

We have just purchased another Mercedes Benz from MB of Caldwell.As Always we received exceptional service from Jon Murphy and Anthony Amelia. They are both a pleasure to work with and help us get into the right MB. Even working with Warren was a nice experience. One other reason to buy from MB of Caldwell is the service department, our advisor Steve really is very helpful and responsive.Thank you very much Mercedes Benz of C.Kathy and Bruce

Horrible experience today!!!! Was given such a sarcastic attitude by the service worker named Franca. I had a flat tire (same tire i had replaced there for $400 less than a week ago) and she told me she couldn’t do anything for me but fill it up with air and hope for the best on my 40 mile drive to work. She also rudely told me she knows my husband has a car and he could drive me to work since there were no loaners for me!!! After purchasing my car from this dealer i expected much more from their employees! Still waiting for a call from the service manager

Pleasure to do business with you ......warren was extremely helpful and Mike Fumai made my experience once again easy and went out of his way to explain all details ..i will be back for lease number 4 and i will highly recommend ..thank you

We had our car repaired here and Franca was wonderful to work with. She was so quick to respond to all my emails and questions. I figure I’d receive a response within 24 hours but she would respond to me in 30 min or less.We had to have an insurance adjuster come see our car before we could move forward with the repairs and the shop was very patient and great about that. They even got us a courtesy car even though we didn’t have one scheduled for our repair.The only minor thing was that when we picked up the car, it hadn’t been cleaned but overall we will be returning when we need any services or repairs. Thanks again for all your help Franca!

Brian and his colleagues in the service department are exceptional. In my case, a third party extended warranty was involved, and he spent a ton of time on the phone with them ensuring that I got the coverage that I was entitled to. He was also very communicative during what turned out to be a 3-month process. Highly recommend.

They tried to charge me 4809 for a 2019 c43 am with 11k miles for a bearing . Then two new rims brake fluid and air filters the parts were all under warranty approved by ray catena the only reason I went to Caldwell is because ray was out of loaners . I referred this to my attorney. Be careful. I’m a master plumber I work for a very large company and deal with warranty work daily . I will never go there again

From the moment we walked into MB in March, to the day we picked up our car in May, Brian Teixeira who helped us through the process was absolutely remarkable. We never felt rushed or pressured and he took the time to make sure we understood all nuances of the transaction, from deciding the model, to selecting the finishes and then giving us the demo in the car the day we picked it up. Brian was extremely responsive and helpful throughout and even the days after the transaction - truly magnificent customer service and Brian will be our guy moving forward. Also, although Brian was our salesperson, it must be said that all of the staff we dealt with at the dealership were terrific - from the front desk to Eric Thomas who helped close our financing on the day, Eric was also brilliant in walking us through that process. Thank you all at MB of Caldwell for our five star experience in getting our first Mercedes!

As usual the service was superior. I cannot thank Franca Urbano enough for expediting my service when I most needed to get it done.

I highly recommend MB of Caldwell. Ask for salesman Matthew Talmo, very professional, knowledgeable and attentive! I had the best experience buying my Mercedes from him!

My service advisor Brian did a great job. I got my loaner car and the maintenance was taken care of. He was nice and helpful. Weve been your loyal customer since 2015, and will always come to you for service and purchase.Thank you all!

Matthew was an amazing sales person and it was the best buying experience I have ever had. I have bought other high end brands like Porsche and Lexus and Matthew was spot on.

Amazing experience with Jon Murphy-he was referred to me by mutual friends and I highly recommend asking for him when looking for a new Mercedes Benz! In the middle of a pandemic (when cars are in short supply) he found me the exact car I wanted and made a deal happen. Eric Thomas in finance was also instrumental in closing the deal. They both helped in creating a positive client experience and made sure everything went smooth!!!Thank you!

The service department representatives were professional and friendly. They repaired my vehicle in a timely manner and we’re in constant communication with updates. I definitely recommend this dealership.

I wouldn’t recommend this Benz dealership to anyone. My wife was pre approved for a 2021 GLE that we were told was 20k over MSRP PRICE. (Lied about inventory) Then they tried to sell us on a C class which then we was told would be $28k down. Our sales rep was Shane who did not try to help us one bit, but instead tried to rip us off for 28k. (And that was for a 2021 C Class).

Ben attended me for my sales process. Very professional and very responsive. Definitely recommend for everyone!

We were very happy with the attention and thoughtfulness provided by Brian. Hope to deal with him in the future.

I have had such a great experience with this Mercades-Benz dealership location.It says much for someone who traveled from CT. to purchase my second car here again! The customer service is personal & they are not a pushy salesman. I will always purchase my next Mercades-Benz from Caldwell New Jersey. Johna

We just purchased a 2021 MB from this dealership. Jim Sangemino was the epitome of excellence as our sales representative! He was informative, helpful and offered us that “wow-factor” we had hoped for! Buying any car, should be a great experience...but buying a MB should be a VIP experience. This dealership is not only beautiful, and clean but it’s first class all the way. The staff wears suits daily and treats customers to the full MERCEDES BENZ experience that we should expect! Love my new car! We will be back for another!

Thank you Jon Murphy for getting me my custom ordered G550, with the Polar White with Platinum interior. Thank you again for making the transaction quick and easy.#Charliemurphy

Went in to buy a GLE and after spending 1h there we settle for a car with an MSRP within our range. We sat to review the deal and when the numbers came in the quote included an adjustment for 20K extra over MSRP because of Market conditions, at no point the sales person disclosed that while we looked at the car. Then the manager came out to try to convice us that it was a great deal paying 20K over MSRP and that everyone is doing it. Big red flag so, needless to say, we ran for the exit before we were asked to put our hands up. Any business trying to rip off customers like this should not be trusted, today they do this to you selling the car and tomorrow they will rip you off in the service department. One to avoid for sure and BTW, not every MB dealer is doing this Mr. Manager.

I would not recommend this dealership. First of all they lied to us about premium over ticket and also hesitated to clear share the inventory they had. They were just trying to get us in buying at 10k-15K over the MSRP. We went to other Mercedes dealers where it mark was not there and if it was there it was much less. This dealer is trying to exploit the situation due to shortage of inventory saying that Mercedes is mandating the premium over MSRP. I check with my cousin who works for Mercedes and it is not true. #MercedesBenz. Never go to this dealership

Very professional, body shop department is working very good. Brittany organized all repairs and insurance communication with no hustle for the owner. thanks alot

UPDATE: After this review was posted the service manager returned my call and they corrected the problem.ORIGINAL POST:It went in for regularly scheduled maintenance and came out with scratches on the hood. I paid for detailing and they didnt even vacuum the truck.

Mercedes-Benz of Caldwells service team never disappoints. I was looking for a new service team that I could trust and this team has won me over. The staff is warm and friendly from the time you walk in and the Service team takes the time to explain what you need and why. I would recommend them to anyone in need of quality and timely service.

One of the best experiences I’ve had buying a Mercedes. Jonathan Murphy went above and beyond! He made the process so easy, I would recommend him if you’re interested in leasing / purchasing. Paperwork was a breeze. He took the time to fully explain all features of the car. Will definitely be a life long client!

Horrible! 2nd time bringing my 2019 C300 for service and both instances no loaners available. They never have ! Additionally dropped off car yesterday to get checked for a strange noise and I’m told they don’t know when they can check the vehicle to let me know the issue because they are too busy. I completely respect that but then why accept more appointments than they can handle. Honestly would not have been a problem if I had a loaner but I don’t and to not have an eta makes it worse. Never going back! Paying premium price for a vehicle and receiving sub par service. Having owned BMW my entire adult life and this being my first Mercedes I’ve never experienced this type of service

Matthew Talmo, our sales consultant was a true professional. He walked me through the entire entire process with ease and efficiency. Matt was extremely communicative and knowledgeable about the vehicle options and how they operated and answered all my questions. When picking up the vehicle, he explained how all of the new technology workedand followed up with a phone call to see if I had any further questions.I would highly recommend Matt.

Excellent experience! Again, my service advisor Steven Eilert was fantastic! Thank you for finally fixed the noise issue underneath driver seat! Steven was very knowledgeable as well as honest which I very much appreciated. Also thank you for Matt (the foreman) who took test drive with me. He was very attentive, explaining every detail to me as well as answering my questions. I would NOT change my dealership ever!

As always, Camilla and Chris provided friendly and expert service. They are consummate professionals!

Great customer service! Special thanks to Brian and Kris! Outstanding service!

By far the best experience I have ever had purchasing a car at any dealership!Not only is the dealership beautiful, but the employees are kind, professional and VERY accommodating! Anthony my salesman for the last 3 years made it extremely easy and shockingly enjoyable!! Could not say enough about Anthony, Steven and the rest of the team at Mercedes-Benz Of Caldwell!Highly Recommend. Ps We love our winter hats!Thank you

Literally the worst service I’ve ever experienced at a car dealership. Dropped my car off for service and Anthony could not set me up with a rental car for the time that I had to give my car in. The day after I dropped my car off he told ME that their rental cars were booked for the next TWO WEEKS and that I had to call my contract policy to get the rental, however, once I called the the policy number they told me that the DEALERSHIP has to arrange everything and that I should have had to do no work in the matter. I also pay for insurance that covers lost keys and he insisted that my additional coverage does not cover lost keys. Beyond upset about this place and once I receive my car back I will NEVER return and will be sure to tell the rest of my family with Mercedes not to return here either. If I could give zero stars I would.

I would like to recommend this place, the people are friendly and nice. It was our first time buying a Mercedes as my daughter’s graduation gift. Camilla was very explanatory and knowledgeable, and Gene really took the time to explain to my daughter all of the features of the car which I really appreciated. 10/10.

Great dealership! Worked with Sean and he was fantastic! Highly recommend him to anyone. Friendly, professional, and super knowledgeable. 5 stars all the way.

Very friendly and informative sales personnel. We bought our first Mercedes from this showroom and we came out well educated about every model that we test drove on. Very professional attitude with no stress on buying the add ons whether for car or the maintenance package. Overall great car buying experience!

Just had my 2019 metris passenger van serviced, they did a great job! Even gave me a loaner and they finished the job ahead of time, they gave it back spotless, i am very happy and i dont mind paying extra for top notch service! Its all worth it! thank you again to the service department, you guys are great!Stephen Missbrenner

Camilla has been absolutely amazing and accommodating with my purchase. She was thorough and made the process go very smoothly. I have been to other locations but Camilla was by far the best person to work with. Thank you Camilla for all your help!!

I had in mind 3 different SUV from 3 different manufacturers.I chose MBofCaldwell because it was the closest to where i live.I did not have to go elsewhere.The facility is amazing. What you see outside is nothing compared to what you will see inside.Cars are beautiful of course, but the best discovery was Camilla Csuka.She knows everything about MB cars, but she also understands very well what a customer wants(or does not want). She never pushed too much, she always had the right answer and at the end my wife and i felt we were in good hands.It was a pleasant experience.Thank you Camilla

Mostly everyone here is rude and don’t want to deal with clients. I have text messages from service workers that show how nasty they can be. They get sarcastic and lie. STAY AWAY!!! I have so many stories I wouldn’t even know where to begin. Buy your Mercedes from another dealer. They do not value your business.

Very happy with my experience at the service dept. I brought my car in for a low tire and sure enough there was a nail in it. It was late in the day so they gave me loaner and the next morning returned my car to my home washed beautifully. Could not ask for better service

Horrible service I just purchased second vehicle as Mercedes Benz main is bmwWas planning on doing couple of work done the service department treated like as if They are paying ME for the work and not the other way around felt like a clown with money basically, as a first Mercedes so far bad taste might go back to bmw in couple years

I am not disillusioned enough to believe that my review will change anyone’s opinion if they are truly interested in buying a MB from this particular dealer. I purchased my GLA 250 in March of 2020, the sales rep, Gene, was very professional and he alone is deserving of 5 stars.However, I had to bring the car in the within 72 hours as the engine light came on. They had the car for nearly 48 hours. Loaner was fine but it literally was parked in the driveway as I went absolutely nowhere with it.In June 9, 2021 I traded in my GLA for a 2021 X4. I sent an email to my finance rep, Kris Los on 6/10/21. He responded the same day with instructions on how to obtain the GAP refund. The very next day I submitted to Kris Los the paperwork to begin to obtain my GAP and other warranties owed to me. No response for 4 days. I then reached out to the sales rep who said that Kris Los is on vacation. What??? I ask for a different finance rep to assist as 1 monkey shouldn’t stop any show from proceeding. But nope, the other rep that I randomly emailed did not ever respond.Upon his return he was downright dismissive of me and took a “sigh, just wait 4- 8 weeks and don’t call me I’ll call you” attitude. Sorry Kris Los that’s not sufficient. Can you please tell me if you can possibly find out where my paperwork is the refund process?Now, here we are at the end of July and I am still waiting I have never known this process to take this long. It’s not simply the wait it’s the attitude of Kris Los. He is acting like I’m some street yard beggar or that the money is coming from his pocket. Indifferent is an adjective best used to describe him although I can think of a few more not Google review friendly ones that better fit him.I am a very happy X4 owner and will never recommend to anyone this dealership. Engine light on at 40 miles? I should’ve taken that cue then and maneuvered out of my MB.Live and learn and go elsewhere.

I’d highly recommend Jonathan Murphy of Mercedes of Caldwell any day! He was knowledgeable, personable, and attentive without being overly intrusive or overbearing. He was responsive and supportive as he guided my wife and I through the car buying process. He made himself available to answer any and all of our questions. The process was as seamless as possible and we will definitely see him again for our future car buying needs.

The sales team worked with me and my budget to get me that GLB 250 for my wife! They knew I wanted to gift my wife with that SUV. Miguel was extremely accommodating and knowledgeable and made the purchase experience pleasant— I’m a customer for life at Mercedes-Benz of Caldwell!

Brian was exceptional! Efficient and courteous.

The staff there went above and beyond in securing a sunvisor from a flood vehicle, To accommodate our needs as the sunvisor from 2008C 300 fell out of the roof

Some sales at this dealer discriminated Asian minorities, so Asian people be aware! I got a very bad experienced with them, and the sales ignore my e-mails/questions after I met him (after he realized I am an Asian). The arrogant general manager Steve Reedy totally ignored my complaints after I mentioned this word discrimination. Ive leased 2 cars from them in the past but would never give them any more business! Anyway I was not happy with the quality of their sales force and was upset on their car services quite a few times way before this year 2021. They screwed up quite often on my first car, so I went for somebody else for any maintenance services for my 2nd car. They hire wrong people to do the wrong tasks. Very disgusting experiences, especially the general manage Steve Reedy who totally ignore my e-mails & phone messages. He DID NOT even returned my calls, not even once. A pure arrogant Jerky! Just because Im an Asian.

Getting our car serviced at Mercedes Benz of Caldwell was exceptional! This is our fourth Mercedes and it’s because of the quality of Mercedes Benz, and the service we receive at Mercedes Benz of Caldwell, that keeps us coming back! Not only are our service needs addressed professionally and courteously, but we feel like we’re taking our car to the spa for a little pampering! Everyone at the dealership makes us feel like family; it’s truly a pleasure to keep coming back!

I can not thank Brian enough for his help! Fantastic service

Franca is special, she goes out of her way to make it happen and take care of your cars service needs; two enthusiastic thumbs up!!!

We went to the dealership to test a 2021 E class sedan. A young gentleman named Shane greeted us. He was patient in showing us different models as the dealership did not have the exact model we wanted in stock. At the end, we bought a totally different car. We are happy with the new car and enjoyed the buying experience. Everyone we dealt with in the process was courteous and professional.

Jon Murphy of the Mercedes Benz of Caldwell was very helpful and accommodating in helping me complete my lease purchase. Even after the sale, he has shown nothing but great care and attention to me as his customer and would highly recommend him to anyone looking to make a vehicle purchase.

I recently purchased and took delivery of an S-450 Sedan. I felt I received a very good price and was well taken care of by Matthew(salesman) and other staff. I did preliminary research on pricing and looked at several local dealerships and MB Caldwell had the best prices.

The worst service ever, I do not recommend to anyone.I took my Sprinter van for the oil service, driving from Edison to west Caldwell. Left my van and 2nd day dealer call me, van is ready. Driving after 5 miles Van sends out an oil needs alert, also the a/c makes weird noises, call back to the dealer and complain with videos. Again Drives back to the Mercedes, after 3 days Mercedes call me back, van is ready and said van was checking for the former, mechanic, manager services. Finally specialist explains, oil and a/c was overfill and is ready to go, again driving, oil fixed but a/c not working well. I can’t go back again because my business already loose in 3 day $2400. Thanks God found ADVANCED GERMAN AUTO REPAIR, in Metuchen they fixed very quickly put the right amount of Freon. Change 3 lights bulbs and give me some recommendations for the futures repair. Charge me $170.Not recommend anyone for sprinter vans services, very disappointed, they not fixed car, they damaged cars.

Excellent service! They are keeping my 2016 E350 in top shape.

Very bad experience leased a gls car with them MSRP 85000. Drove from toms river twice. Manager name Oscar gave us a very horrible experience. I also wanted to buy a GLE will take my business elsewhere now . The management needs to understand how to deal with the customers to get repeated business. Not going to recommend any one.

If I could give this Dealership 10 stars I would. Jim, who greeted me as soon as I walked in was the best salesman I have ever dealt with. The first car that Jim had presented me with is the car I ended up going home with. Not only did Jim know what the perfect match was for me he made my FIRST experience at Mercedes-Benz more than enjoyable. He was very patient with me from the beginning as I had no idea what I wanted nor did I really create a budget for myself. He answered every question I had to the best of his knowledge and for once, especially being a very young female car owner, I did not feel like he was taking advantage of my pockets. I love my car. I LOVE the prices and of course, I LOVE the service.

I had a wonderful experience buying a brand new 2021 Mercedes. Everything from the 1st visit 2 months ago to my last visit last week was easy and pleasurable. I needed to research many luxury makes and models. I never felt bothered, nor rushed but my salesman, Sean McC kept in touch with me thru the whole process.Sean was exceptional and knowledgeable as well as his team working with me.Thank you Sean - I know I will enjoy my new Mercedes and your dealership.

I just want to thank you all service workers they did good job and special thank you for Mr Brain sprinter specialist, he is so nice and friendly person, I went first time to Caldwell Mercedes, its a great experience

Fantastic experience working with Anthony A. He, and the whole team, provided great customer service during out visit. We ended up leaving with a car that we absolutely LOVE! We will absolutely be working with Anthony moving forward!

We had a great experience at Mercedes Benz of Caldwell. Camilla, our salesperson was excellent! She was knowledgeable, professional, helpful, and didnt use any high pressure sales tactics! The buying experience was effortless! We will be back!

Mercedes Benz of Caldwell and Anthony Amelio exceeded my expectations. The entire process was painless. Mercedes-Benz of Caldwell should be your first stop if you are looking for a Mercedes Benz.

I arrived too early for my service appointment and was greeted by Steve Eilert who was so accommodating, efficient and informative. The service was swift; the staff courteous. It is obvious that their customer service policy is a paramount consideration at this dealership.

We bought the new GLS 450 recently, their service is Exceptional …

Steven Eilert and Gabi Samman were outstanding in their interactions with me. I want to single out Mr. Eilert for his efforts on my behalf. I arrived at the dealership two hours before opening because of a damaged front tire. I was en route to my home in the state of Maine. Mr. Eilert arrived to work and began to address my issues immediately. Subsequently, he allowed me to sit in the customer area and pointed out the Mens room location. He pulled my car in, documented the mileage, copied my CNA coverage, and once the service department opened, he directed Mr. Samman to me. I found Mr. Eilerts courtesy, professionalism, and humor to engage and remove all the stress I felt due to the road hazard I encountered that drove me off the highway towards home and to the dealership. Mr. Samman was equally responsive. He was made abreast of my situation by Steve and worked hard to ensure a timely address to my unscheduled appearance. Gabi kept his commitment to return me to the road. Steve even went further to schedule a loner vehicle upon a return appointment to the state and the dealership to complete the repairs that, unfortunately, were not able to be completed during the time I was there.I must add that the dealership itself was immaculate. The staff from the service area to the sales area to the custodial staff were all charming and inviting. Because of this, each time I am in New Jersey for work or pleasure, I will make the Mercedes Benz of West Caldwell my sole dealer of choice.

This was my first experience purchasing from Mercedes on my own. Jonathan Murphy did everything to make me feel so comfortable. He first asked me what type of car I was looking for and the price range that I would be comfortable with. He found me the perfect car to fit my exact needs. He was transparent and candid about what Mercedes could do and the pros and cons of each car he showed me. He went through the pros and cons of leasing, financing, and certified pre owned cars. He answered my many questions thoroughly and didn’t make me feel rushed. If anybody is looking for a new car to lease or finance, I highly recommend seeing Jonathan at Mercedes Benz of Caldwell. He will do everything in his power to get you the car that fits your exact needs in a price range that you’re comfortable with. Very professional and very great experience!

My Mercedes buying experience was absolutely incredible based on two points: the outstanding customer relations as demonstrated by Camilla and the pleasurable experience of owning and driving a Mercedes. Truth is I drove from Connecticut to Caldwell, NJ, to buy my Mercedes for one reason, and that was from a few phone calls, some texts, and the rapid, professional treatment I received from Camilla. This was the best experience I’ve ever had leasing a car and will definitely be repeated when it’s time to re-up my lease. Camilla, thank you. You made me a very pleased and proud owner of the best automobile on the road.

Great service. Personnel is very good and knowledgeable.

Jim was great, very friendly and helpful. Great first experience at Mercedes-Benz.

This is an exceptional dealership. In all my experience buying cars, which is extensive, I rarely come upon a team so well put together. Special thanks to John Murphy for crushing the sales experience. Complete set of pros, that you can trust.

My salesperson, Benjamin, spent alot of time with me. He was professional, personable, & knowledgeable. I did not feel pressured.

Salesman took lots of time to explain all of my options

I had a great experience buying my first car from this location. The sales rep Camilla was very prompt and helped me throughout the process, made it an easy process for me. Their service department is great as well. I dealt with Steve and he is great making sure you are fully satisfied with the services they are providing. I would recommend this location if you are thinking of buying.

Great service with friendly and helpful adviser

Sean, Chris and team did an outstanding job getting me into are new car.

Thank you Franca for exceptional service!

All personnel is nice and helpful. No problems with scheduling service appointment nor rescheduling. Super professional

Amazing service! I have been a customer for over 15 years and they never fail. Recommend to all my family and friends!

Great experience. John Murphy is the man

Camilla was amazing! I called about a specific car in the morning, met her within a few hours, was out of the dealership in less than 30 minutes and THEN - she actually delivered the car herself to my father for his 75th birthday after placing a big red bow on it on her own accord. She stayed around to help my father learn about the car and followed up for two straight days to assure everything was 100% perfect. This has been the best car buying experience I’ve had in all my years of buying and leasing cars. Thank you Camila !

Jim Sangemino has taken great care of me over the years! I just leased a new c-class with a premium package and it’s amazing! I love all the new features.

Love Elvis salesmen fantastic everything went so smooth . I would recommend highly the service was great !!! D Thomas

Franca is a throwback to when a premium product meant premium customer service as well. Makes me want to buy nothing but MB and from nowhere but MB of Caldwell.

Very easy doing business with Mercedes Benz of Caldwell. Salesman was very friendly and professional. Sale and delivery was done in 1 day. No pressure at all.

This dealership always impresses me with their service, organization and execution, my car always feels different and well maintained after each service.