As a young female leasing my first car, I DREADED this process, especially coming to dealerships. This is probably the first one that didnt try to harass or scam me. I had been emailing Eric prior to visiting about leasing the new Chevy Trailblazer. He religiously tried to get me a good deal over the phone for a few days until we finally struck up something great. When I got there, the place was so comfortable: great coffee, no one breathing down my neck, and not freezing cold like other dealerships. Next came the paperwork, and boy was I dreading that too. Walter went over the papers one by one, explained them to me, and allowed me to read them. The process was so much easier than I couldve hoped. Not once was I overwhelmed. My car was sparkling all around before I took it home. I would highly recommend this place to anyone shopping for a Chevy.

Honestly the best experience Ive ever had at a dealership. Arthur was absolutely great. My husband and I live out of state and drove all the way from Michigan the car was everything I expected from the pictures, the vehicle was super clean, all of the paperwork was ready when I got there, the purchase process was quick but I did not feel rushed or pressured at all, and they were actually fair on my trade in. Definitely different from any used car purchases in my home state they even gassed her up and Arthur messaged us the following day to make sure everything went well on our way home!!!! Would 100% recommend!

We had a great experience purchasing our vehicle with Juan Pablo. He was patient and followed up and was awesome to work with. The smoothest car buying experience!

The lady is absolutely friendly! She showed me the waiting room and called me when the car was ready. She deserves the commendation!

Work quality is good. Speed not so.Wait time in lobby was more than an hour for oil change.

The dealership was very understanding trying to fit my truck in before my vacation. They were extremely pleasant during the entire process and took care of my issue in a professional manner. Even though there are closer dealerships to my home, I am comfortable making the extra drive to Paul Miller Chevrolet.

The staff here are friendly and helpful, and fair in their dealings. I worked with Jim Perkowski on the purchase of my 2022 Chevy Trailblazer RS and Jim made the buying process easy. He was very responsive over both email and phone, and didnt rush me during test driving or the decision-making process. I would definitely recommend Paul Miller Chevrolet and Jim when purchasing a new vehicle.

From the first moment we entered the showroom we felt at home. Everyone was so welcoming and helpful. Our salesman, Tom, and Walter, who handled the financial matters, made sure that everything went smoothly.I love my new 2022 Trailblazer. It is so easy to drive and has everything imaginable on it. Looking forward to my first road trip!

2021 C8 went in for 500 mile service. Service department was outstanding. This is by far the best dealership I have ever dealt with, I drove 1 hr from Queens NYC so that I could experience their great customer service and professionalism. I was not disappointed.

Arthur is absolutely terrific! Very caring and personable!

Easily scheduled, clean and appealing wait room, staff explained at check in every thing for my first visit, then midway chatted to update the progress and process, and final check out time I was informed of all work done to my new TRAX So effortless and no haggle or wheel dealing pressure to have additional services or purchases Thanks see you in 3000 miles for another oil change!

From the time I walk in to when Im leaving everyone is top notch. I feel safe and comfortable that my car is there and confident that will address any and every concern I have. All questions are answered and explained. I appreciate John and his team.

This is my third purchase at this dealership. I return because of the service they provide. The service department provides excellent service which is most important over the life of the car. The sales team is respectful and straight forward.

Pleasant experience at the counter. However, I opted to wait while service was being performed. The waiting area is kind of small so I stood on the outside of the building. When I noticed that my car was finished in an outdoor spot, I went inside. I was told that someone was looking for me in the waiting area 10 minutes ago. I should have been called. Even better, an alert text could be implemented. If your time is valuable, so is mine.

Came here for an oil change. Service was fine, but we are still in a pandemic and there are very few precautions in place at this location. No employees were wearing masks. The seating in the waiting area is not socially distanced. Multiple people, employees and customers are gathering around the coffee machine/water cooler chatting and talking like it’s 2019. I mentioned that the waiting area does not have any social distancing precautions and was told that the *cars* in the building are socially distanced. Last I checked the virus affects humans, not cars.

I did not have a good experience!!! The two individuals at the service counter were not FRIENDLY at ALL!!! I don’t know Which one of them was worse! Let me suggest that you guys get people that are friendlier and want to be there to help us customers out

I understand the challenges the dealer experience, but I was without my brand new car for almost a month.

Arthur Blenner was absolutely wonderful to work with! Of all my car leasing experiences, Arthur was by far the most friendliest, honest, and committed sales person I have had the pleasure of working with. He helped me and my family find the right car for us, was patient while I made my decision, and took his time explaining everything to me. So very happy with my experience! I also want to give a shout out to Walter Mora for his assistance with the financing experience.

Jim was awesome, very friendly and walked us through every step...

The quality of the service staff seems to have diminished since my last visit.

I am Extremely pleased with service provided dealing with professional and honest people at Paul Miller Chevrolet I would like to say Thank You Juan for making my purchase a good experience.

The receptionist was super helpful, kind, and accommodating. Thank you so much! :)

John from service was awesome. Accommodated my requests to keep the car at the dealership for an extra day as I was having my driveway seal coated. Followed up with me several times and this was for a simple oil change. Superior service experience

Agree to purchase an Equinox over the phone with the used-car manager Jeff, receive a Paul Miller Chevrolet management-signed buyers order of that agreement, go to our bank for a fee-based ‘bank check’ demanded by Jeff, arrange (2) paid drivers to go to W Caldwell to pick up the vehicle, only to get there & were told they sold it to someone else! Not even a phone call ahead to advise of a change in plans guys? Not a good business practice in our book...

I went there for recall I was waiting for my truck fix recall then they say we don’t fix

Was quoted more money and I ended up getting the problem solved for less money. Very Happy John was great and super responsive and helpful

Very detail oriented customer service. I scheduled an appointment, so the service was quick and to the point. The waiting area is very accommodating and the employees are friendly. I have been to Ott Miller Chevrolet for service about 5 times and they never disappoint. They are also very trustworthy.

My Service technician was great.. He handle my service needs professionally and was very informative.

The dealership was great to deal with and management went out of their way to make my experience wonderful. Everyone was very helpful.

Staff was extremely courteous and professional, thank you Paul Miller Chevrolet for an enjoyable experience!

Service has gone downhill ever since Adam left. I’ve been here numerous times for the same “check engine” light issue with no resolution. Management turnaround is ridiculous, and that alone says a lot. John and Brian both need coaching as they do not know the meaning of excellent customer service, nor how to speak respectively. I’ve also purchased a vehicle from Paul Miller Subaru, and had nothing but great interaction/experience...up until now! Unfortunately, I could not leave a 0 star rating/review! Paul Miller has to do better!

Chris Stacey and John Hayden were so kind and personable. I am a young woman just starting to navigate my own finances and not once did I feel as if the salesmen were taking advantage of my inexperience. They were genuine and understanding. It was a fun and wonderful experience from start to finish! Thank you!

Do not come here, they always try to upsell you and they make it so obvious that because I am a female they think I do not know anything about my own vehicle. Little do they know I work at a dealership as well and I work in the service department. I took my vehicle to two other Chevy dealerships and they helped me out so much more and were actually honest.... The old ownership was so much better!!

Dealer personal experienced, parts I ordered arrived next day, all correct, overall a great team.

Very projection incredibly good

Everyone I dealt with at the dealership was kind and courteous. My service on my car was done quickly.

My pleasure dealing with this dealership is genuine! My attitude at the outset was dour! Chalk it up to life and less fruitful encounters. The Grinch in me was obliterated! Literally improving my slant on life! Love your people! Will recommend with choice adjectives!

Fantastic service....Gabriella and John in the service Dept are the best.

Our Sales person Juan Pablo was very patient. We were turning in our Subaru lease we did not know what kind of Chevy we wanted or could afford. He was fantastic. Should us multiple cars in various price ranges, gave us monthly estimates for leasing and buying. It was one of the best experiences we had in a car dealership. We will be back.

Had the best experience with them I’ll continue to recommend buisness there nothing but professionals great people and great staff

Nice and relaxing while you wait for your car and I love the fact that they wash your car I think that’s great

The team at Ott Miller was wonderful to work with and they did everything possible to make my experience an informed, happy and comfortable experience.If I am in the market for another vehicle in the future, I will be back.Thank you!

Recently purchased a 2018 Equinox, and the experience with the salesman Walter could not have been more pleasant. Very patient and never tried to upsell me. Then the biggest shock...the dreaded finance guy (John) turned out as professional as Walter. Very good experience. Highly recommend.

I made the deal on my lease with Derek and Chris over the phone. No fuss, done in 15 minutes with the best price. EFFORTLESS! Thank you!!! Don’t walk, run to Paul Miller Chevy! See Derek, you won’t be sorry!!!

Stress FreeVery pleasurable

John Hayden was the key player making my FIRST GM/Chevy experience an impressive one. I entered the dealership, was greeted by John. Was asked about the car and my expectations. Without delay and trying to renegotiate he took a quick pass to the manager and came back with the exact deal I wanted. I availed GM supplier discount, labor day discount and others close to 6k on msrp (and NO CAP/dealership premium due to COVID causing low inventories). The next thing was answering all my questions accurately and signing the deal. Result: A very happy customer leaving dealership. I requested John to try to get car ready by Saturday and he did. I came in on Sat finished paperwork And john did a walk through, in 30-40mins I drove out new Traverse. While Fernando Ortiz from Schumacher chev in Clifton let me walk out for mere nickle&dime ($5 / month) John made sure to secure a recurring chevy customer. I will be back for the Tahoe and looking forward to your all electric new cars.

It was a very good experience John Hayden was an excellent salesman he explained everything to me

Very professional and courteous service

I had an excellent experience with Chris, Juan Pablo and John. I was in and out and they were very helpful.

Went in for an oil change, everything was made easy from calling for the appointment to checking out. Service advised me the whole step of the way down to timing. I was super impressed that they sanitized my car as well as the exterior washed. Thank you !

Had the pleasure to work with Juan on ordering a new Corvette. He handled the transaction like a true pro and the car was exactly what I wanted. I will be a Paul Miller customer for life! Thanks to all!

Amazing atmosphere and great people has a family feeling

They got the job done when they said they would.

The service performed on my Malibu was perfect.

Excellent visit as usual. Service top notch.

Tommy did a great job, and I have already referred a friend to him who is in the process of buying a Tahoe from your dealership.

Everyone was helpful and friendly. It was a quick, easy process.

Courteous, personable service advisors. Clean facility.

The worst group of humans you will ever encounter do not buy your cars from these sleazy salesmen

Efficient good customer service

WellApart from selling me a car that was supposed to be certified pre ownedIt had bad brakes and the air conditioner was shot with multiple leaksAnd you now want to charge me almost $3000 to fixI’ll say you did very poorly with my car.

Call for same day service they fit me in the scheduleService department personnel are very nice and helpful

After installing a Transmission Shifter on my 2010 Corvette myself, I started having the same issues as before but only worse. At this point I had to flatbed my car there. Joe Falliven took my info on the vehicle and my issue and quickly set up my appointment. I spoke to Dave the Corvette Specialist who was going to be working on my vehicle, to explain all I have done to it. WOW in a couple of hours they diagnosed that the shifter I Purchased from them was no good. Lucky for me all I had to do is pay the labor for the install the part was no cost thanks to the warranty. Brian the Service Advisor kept me in the loop the whole time. GREAT SERVICE TEAM ! ! ! ! ! The only place I will have my Chevy Silverado or Corvette serviced is Ott Miller in West Caldwell. . .Thank You,Anthony J Meglio Sr

Adam is a true pro at his job. He explains everything and answers any and all questions as a true professional. I am happy that he works there and I can call him anytime with a question

All of the Associates were just great!!

Always a positive experience when having any service work preformed at the West Caldwell dealership.

Disclaimer: we did not end up leasing a car from this dealershipThis review is on their sales customer experience: My family went twice and on the second visit (I came) we waited 20min to talk to the sales rep we previously worked with, who then told us to wait and he would help us. In between finalizing another buyers transaction he kept asking us questions and we explained the price range we would be comfortable with to move ahead and sign. We asked that he try to work on getting us closer to the number and he asked that we continue to wait. Already we were at 40min. In total, almost and hour and 15min later and nothing, they would not work with us to meet us closer to our price (and it was not an unfair price point we were looking for) and made us wait all this time. Had they worked with us and didnt make us wait so long to only tell us the same thing, I would have liked to have returned for my next family car for myself but that will not be the case.The wait time was inconsiderate since we had a little one with us and they continued to make us wait. Thats a bad sales experience and I would not recommend them to colleagues, friends or connections in the future.

Excellent sales team. Easiest purchase I ever made!

The car shortage is serious

My experience was great, however although I know the car was complimentary, I wish it was more effort into it..the back & rearview window/mirrors were still completely dirty. I do appreciate the gesture but if it is being offered it should also be done with care.

Our sales associate John was very helpful, listened to us and understood our needs and was able to get us the right car for the right price. He was very knowledgeable and made our experience pleasant

Juan went above and beyond for us, traveling to my husband and I at work...including all the way to Brick, NJ!!! There arent too many people who would do that! Ive already recommended him to our neighbors!

Treated like royalty by Juan Pablo, Jeff & Chris!Thank you!

Very quick and pleasant experience. Staff very attentive and made process very

Excellent service and very professional staff!

Good on repairs

I knew what i wanted going in and they were able to find me what i wanted and quickly! They dis a great job! Thanks Tom and the rest of the staff at ott miller.

John Hayden & Jeff Schumacher made shopping for a new lease / certified pre-owned easy! They were a pleasure to deal with and ensured we got everything we wanted and needed with our new car.

Great service every time

Customer Service was Excellent

Very nice 👍

The Service Department Technicians are always cordial and friendly. My car is serviced in a timely manner.

Excellent - John was very helpful.

The service was impeccable and flawless. The staff are professionals in dealing with the customers.

What a great experience! Not only am I so happy with my new Traverse but the ease, professionalism and quality customer service makes this place a 10! Jarret was beyond helpful and accommodating. Took his time to show me every feature on the car and made sure I was 100% happy before driving off the lot! Dean even made sure to get me my vehicle from another dealership in a timely manner. Good job Konner Chevrolet!! I will highly recommend you!

Awesome service

Absolutely the worst service department, and mechanics have no mechanical experience at all. The service manager joe, went out of his way to not take any fault for his mechanics mistakes. They did an oil change on my brother in-laws car and stripped the oil pan and bolt. The oil leaked out while he was driving on the parkway and then engine started making noise. He towed it back to Ott Miller and the service manager (joe) said it’s not their fault. And said they would change the oil and see what happens. Then they called up saying. The noise was coming from the turbo. But wait they just happen to find out that there was a hidden warranty that was added to the car 3 months before. So they replaced it. Still didn’t fix the problem. Then they said it was the direct injection fuel pump on the motor. They replaced it. Didn’t fix the problem. Then they said oh it’s ac compressor, but they weren’t going to replace that for free so it would be 800 and some odd dollar job. My brother in-law said no and brought it to my shop which is way out of his way. I took a look at it and that clearly wasn’t the issue. The noise is indeed coming from the cylinder head. Worn out parts from lack of oil... Joe has said that they fixed the stripped oil pan bolt. Well my brother in-law brought his car to my shop for an oil change and when I pulled the drain bolt, I found that the bolt was not replace nor the threads fixed in the oil pan. They didn’t even replace the half rubber half metal o-ring. They just wrapped the bolt in Teflon tape and tightened it down. And it was still leaking. This is absolutely ridiculous. They should all be fired and the company should go back to the original owner (Konner Chevrolet) they were the best dealer. Unfortunately not anymore. They have lost my business and I’m going to make sure that everyone I know will never buy a car from there or have there car worked on there.

I really hate to give such a negative review but the car buying and also follow up I experienced with Nick was terrible. I came in looking to lease a Malibu I had negative equity from a total loss. They instantly came back with a price at least $100 over what I technically should be paying.I had been to previous dealerships and knew around what price a lease should be without my negative equity. Adding it in they were completely trying to rip me off. After breaking down the math Nick tucked his tail in and scurried back to Management. He came back with a deal almost $100 less and we finally agreed. These people will really try to clean you out if you let them.Fast forward 3 weeks to now, Nick was suppose to send a check for my negative equity to the bank for my other car loan. He has not and it’s been over two weeks. I’ve called multiple times and receive the same turn around. Or I get another sales person who coddles me with “I’ll look into it”. It’s ridiculous that now it seems they’re going back on their word. Places like this make the car buying experience seem so shady!

We recently found the vehicle we have been searching for! All in 1 day we were able to purchase and drive home my new car. The manager Anthony was so helpful and kept checking in with us on the progress and to make sure everything was going smoothly (even on a day he wasnt working). Juan was there and ready for us when we arrived (we lived 2.5 hours away), papers in hand and ready for us to sign. He made sure we were in and out since we had our 2 kids in tow. Juan even interacted with my kids! Our experience was great and I wish this dealership was closer to home so we could refer friends. Thanks again to Juan, Anthony & John!

Horrible service department, the mechanics here dont know anything...over the span of a year or so, i took my camaro here several times to get a squeaky brake and scratching noise coming from passenger side front tire fixed, was told i needed my brake pads changed, than brake pads and rotors, adding up go close to $1700, until finally i was told it was normal for the car and that nothing was wrong. The noise got louder and louder until finally i took my car to pep boys and turns out it was a issue with the bearing, cost me $800 and the problem was fixed. Will be going to the dealership soon, hoping to recover the money i was scammed out of,.... WARNING TO ALL

Treated well by all. Nice salesman named Joel, no pressure fair deal. Got a 2018 suburban, very nice truck. Service department was good also with everything promised done. A lot better than other dealerships I visited. No games.

John and Anthony at Ott Miller were exceptional in terms of service. They were highly attentive and communicative throughout the entire process of purchasing my used vehicle. They also stood by their word to work on small issues with the car, and completed the work in a timely manner. This is a great dealership that works hard for the customer while staying honest. 5 stars all around.

Juan Pablo & his boss Jeff were fantastic! Very friendly, sense of humor, & no pressure to buy. I love my new Equinox! The guys were very professional & worked diligently to help make my vehicle affordable!

I have been nothing but disappointed with the customer service I have received since this stopped being Konner Chevrolet. My family has been leasing cars from this location nearly 30 years and I have now been driven to look elsewhere for a car. Ive been looking for information on leasing a new car for over a month and I cannot get a call back for whatever reason.I have even gotten emails about turning my current lease in early and when I call, they say I cannot. Clearly something is wrong and I do not know what.Its a shame really to see what this has turned into.

This dealership wasted 5hours of my time driving up and back from bucks county PA. I arrived for my appointment to test drive a 2014 Mustang at 4pm, that was confirmed with me by the dealership that afternoon, I arrived to find out the car was unavailable since someone put a deposit on it first thing in the morning. The sales representative told me that this is a very common problem at this dealerships and that I was the third person this happen to that day. I understand its a first come first serve business but letting me know the vehicle was unavailable would be professional way to handle the situation.They obviously dont care about wasting other peoples time and probably dont can about negative reviews but I wanted make people aware of the way they treat possible customers.

I have always had decent experience with the service here, but Adam the Service manager went above and beyond to help explain and make sure everything was taken care of. He is truly a huge and refreshing asset to your team

Excellent

Amazing experience at Ott Miller with Juan Pablo Gimenez. Quoted me the lowest monthly payment compared to several other dealerships by a HUGE margin. With 4 kids at home, I appreciated that Juan was willing to work numbers with me mostly over the phone so I didnt have to spend hours in the showroom, unlike another dealerships sales rep who scolded me for shopping around numbers over the phone. Even got me estimates from the finance dept for warranty products I was looking for. Made shopping a breeze. Showed up, saw the Traverse, signed the preliminary paperwork, came back the next day and got the car. A week later, got the plates.Juan is professional, courteous, and made this the easiest and fastest car buying experience Ive had BY FAR.Couldnt be happier with my car. Highly recommend Juan.

I had an excellent experience with Shayne Hannsson! He was able to get me the best deal - no other dealership even came close. Like many people, I hate car shopping but with Shayne and the rest of the Ott Miller team - the whole process was seamless! Shayne was extremely patient, knowledgeable and made the whole process fun! We never felt rushed and in fact, the whole team stayed after hours to ensure that everything went smooth. It’s rare to find an honest car dealership that genuinely appreciatess your business. The whole staff works so well together - from the GM, Jason to the finance manager, Louie - everyone was so great!I highly recommend Shayne - he is seriously the best!!!

Our experience at Ott Miller Chevy was second to none. The entire team who assisted us the day we purchased our new Equinox was awesome. From Pete who gave us a warm welcome in the lot, Bernard our honest and patient sales rep, Carlos from finance who took the time to assist us with the great encentives that day, and John who helped us with our paperwork at the end of the purchase, EVERYONE there was great to me and my family. They helped ease my apprehensive wife’s mind and made my two bored young children feel at home. They made the car buying experience enjoyable - something my wife and I were not used to.We could not be any happier with our car buying experience at Ott Miller Chevy and will definitely purchase our next car from them.