The best place to do business with always take the time to do the repairs right the first time. great Quality of craftsmen work completed all the time.

They do very nice work. Very caring for your needs.

CSI Survey - ReviewPlease verify your answers below then Submit« EditSatisfaction with Repair Quality?10the mechanics, geoff, nick, debbie were excellent if I forgot anyone i apologize. they go above and beyond for their customer someone in corporate need to know how much of a valuable asset you have at west chester 515 e market st« EditSatisfaction with Customer Service?10listen after picking up my vehicle nick called a few days later to make sure everything was excellent for my family and I now tell me that was not AWESOME customer service. Nick, Geoff, and Debbie and the technician are AMAZING. Oh SK, also took over the bill for me when my 30days was up with my insurance company, now what company will do something like that SK only - you guys ROCK!! keep up the AMAZING customer service because you all totally blew my hair off my head that I had to get a new hair-do.« EditWas your Vehicle Ready when promised?YesGeoff, Nick and Debbie kept me informed if my vehicle was ready or not. They also reassured me do not worry about the rental they have it covered after my 30 days was up with my insurance company.« EditKept Informed during the entire process?YesNick, Geoff and Debbie all left me voice messages when I was not able to pick up my phone while at work and updated me on the status of my vehicle.« EditCleanliness of the vehicle when it was returned?10SK cleaned my vehicle and made sure it smelled better than how I left it because I think believe my rugs were dirty which began stinking however, SK turned it around. I felt like I was in a new vehicle all over again. what an AMAZING CREW.« EditWould you recommend to a friend or colleague?10come on totally will send others to SK. Nick made a house call because my head light went out..what collision repair center will do such a thing - only SERVICE KING. Nick even went to the point of requesting from corporate a light outside of the building for the customers - for when we pick up our vehicles at night we can see the work that was done instead of waiting until day time. Normally workers do not care to do such a thing, BUT nick from Service King do - what beautiful heart you have nick keep it and do not let no one take it from you no matter what happens.« EditAdditional work?NoAMAZING« EditSatisfaction with greeting upon arrival?YesI was offered coffee and water by Debbie. Geoff was so nice to put the football highlights on for me (I know I sound selfish) for him too and others. I was able to use a clean bathroom that did not stink and comfortable chairs to sit on oh and my daughter felt asleep on the other lol so I guess they were comfortable for her too.

Horrendous and deceitful service so far from the Service King at 515 East Market Street in West Chester PA.My daughters was involved in an accident and her car was towed to the center yesterday evening. As of 12:00 PM today, wed still not heard anything, so I called. I was informed by Aron that someone had called because they needed to send paperwork. I asked what number and he gave my wifes mobile number. I checked with her and she had no missed calls and no voicemails. Lie #1.I gave my email address and asked that the paperwork be sent to me. Aron promised that it would. Lie #2.At 4:30, Id still not received paperwork via email so called back and got Aron again. He seemed annoyed to be getting my call and I asked whether paperwork had been sent. He went to check, came back and said they would send it again. Lie #2 told for the second time, as it hadnt been sent in the first place. Lie #3 - I still have not received an email from Service King and it is now 9:35 PM.My daughter is a student and cannot afford to rent a car indefinitely, even though 80% is covered by insurance, so I need to resolve this situation quickly for her.What a disappointment Service King has been so far.

Marissa in the front of the house was very friendly and efficient making the estimate quick and easy .Conversation with their technician Josh assured me that I had brought my vehicle to the right place.

Recieved my car after two weeks of it being in the shop and my front bumper was hanging off, after they fixed that, i noticed that the high beam and turn signal on the drivers side were constantly on and malfunctioning due to electrical issues caused by service king. Do not recommend

Work quality is barely ok

Great place!