Absolutely HORRIBLE experience; would give a zero if I could. The employee who eagerly sold me a pair of Ray-Bans a few weeks ago refused to address the paint peeling off the frames because: (a) it doesn’t just come off without you having done something to them; and (b) you didn’t buy the protection plan (which conveniently doesn’t cover paint peel; this is not a “scratch”.I have purchased numerous pairs of sunglasses over the years but will no longer do so based on this breathtakingly poor lack of service or support.

I went to sunglasses hut in Jordan Creek mall with my husband and daughter today. We had full intention of buying glasses today. As soon as we walk in, a lady approaches us and asks that we wait outside, because they are at max capacity. Absolutely understandable. We stepped out and waited outside the store for 10 minutes - no issues or complaints. A couple had walked out at that point, so naturally we thought we could go in because a couple left and we were essentially replacing that couple for capacity. Well we were shopping around and trying glasses on when an additional customer walked in and that same lady asked that we step out due to being at max capacity. She said, “Guys, we’re almost done... I asked that you wait outside.” We stated that we did wait and that a couple walked out so we assumed we were able to come in as we replaced their place. She said that they were already over capacity while that couple was in the store and that we needed to step out and how if we wanted to be in the store we needed to put on our masks. All while she was helping 2 other customers that were not wearing masks?? Now, I am not sure if she was discriminating due to our young age and if she thought we were going to be time wasters or some sort of trouble, but she was treating us specifically different than any other person that was in that store. I understand enforcing rules, but when you are selecting which customers to enforce those rules with - seems a bit odd.

Helpful and promise free repaired. Finger crossed

Not the best customer service or product knowledge. Plus the selection was really lacking. Could not find any aviators from the different lines that should be available.

I wana thank sam for helpnig me w my raybans... he fix them .. now it fits perfect.. thank you..😁

Love the selection at the Jordan Creek store. I got to try on so many frames-it was so fun!

Have gotten many great glasses here. Great staff!

Best Place to shop, Friendly staff with a huge selections of sunglasses. Love it!!!

BEST PLACE TO SHOP IN DES MOINES! New stuff every week!

I Don’t like it when employees keep eyes on you in suspicious way. Just keep following you wherever you go. They need to find a way to put scanners or something so they just don’t have to stare every customers. Disgusting

Great Selection product! Associates are helpful!

The store manager, Bret, was very helpful. I will be going back!

Great place! Great people!

Great service of any sunglasses hut around!

Nice store and great customer service.

I have been waiting outside store now for 30 mins. The store is locked and Sign on door says be back soon, not sure what that means, apparently more than a half hour though!

Site says open but doors closed and waited for more than 30 mins.

Great selection and friendly, knowledgeable sales staff.

I was the only customer in the Jordan Creek store and was never asked if I needed any help for over 20 minutes. Then 2 women walked in and got helpImmediately.

They do not answer their business phone. What is the point of even having a phone then?

Jenny was very helpful