Randy and his crew were absolutely amazing. I haven’t had that good of customer service anywhere else. I mean, truly, I felt like I knew the crew! Randy was so personable and fun, it made the whole process so easy. For how busy they were, they managed to prioritize everyone accordingly and overall I’d say I feel completely taken care of. I’ve never had the newest iPhone but today I’m leaving feeling brand new! If I could rate this staff 10/5 stars, I would. Thank you!! 😊

Great customer service! This was the second time I’ve been in the store. First time was a purchase and this time, I just didn’t have the knowledge to make an adjustment on my phone. Chris figured it out very quickly, taught me how to do it. He was nice, pleasant and knowledgeable.

Its a store that sells phones and phone related items employees were very nice

Chris Cruz provided and excellent service helping me switch from another provider to AT&T, and the process was very smooth. He delivered on his promise to give me the best possible plan at the best possible rate and he actually beat my other carrier plan by $75 Dollars. One of the best customer services that ive had in a long time. Thanks Chris for the great work.

Homat Mercado the store manager was very helpful from the beginning of the process all the way to the end. He made sure that we were getting the very best plan that they had to offer. If you live in Palm Bay or Melbourne and you are not happy with your phone service don’t go anywhere else because the service here is superior to other branches. Will recommend to all family and friends!!!

Tarik was awesome and definitely helped us. Very personable and walked us through what was needed. It’s hard to find people who know what they’re doing these days but I would definitely work with him again

I have been an AT&T customer for over 6 years. And have had some issues with certain things throughout time, but one thing i can count on no matter what is the gentleman named Eric at this location. He is nothing but outstanding. Knows answers to questions before i ask them, always knows what to do. This guy needs a raise, because At&T can’t afford to lose employees like him. I have spent thousands of dollars in that store in the last 4 months single handedly because i know he will make sure it all works out.

Desi is an asset to your company, his honesty, knowledge and professionalism are great qualities that AT&T have to value. He deserves to be recognized.

Switched from Verizon. Asked for an iphone 11 because the trade in would be better. Didn’t realize that he gave us a 12. Went back a few weeks later (we’re in the middle of an out of state move) and they said they won’t honor the trade in….. that is $350…. They even tried to sell us another phone then. Are you kidding?? We just want the trade in for the phone that we were told we should get. $350 is a lot of money to rip us off with. Thinking about switching back to Verizon. They never gave us this amount of trouble. What a joke.

Fantastic service, they treat me like a king, congratulations. Good people.

All I can say is don’t go there within two hours of closing time and expect to get decent service. They will try to get you out of the store as fast as I can. And they won’t finish the job you are there for them to do.

Love this store. They have pleasant employees who are patient and do not make you feel pressured in any way to purchase things you do not need. They talk to you like family and remember you each time you come in. Great customer service!

A long line of shoppers waiting, its better to make an appointment if you dont like to hang out.

If you want a great customer service place this is it. I dont even know where to begin To tell you just how magnificent of a place this is. I had the best customer service and dealt with the most amazing manager Ive ever come across. Gena greeted me as I walked in and I had ask for the manager she immediately got him and they both listen to my problems and fixed everything I had issues with. Gena was so understanding and so wonderful and the Manager, he was the nicest and most efficient with me. These two people know how to treat a customer with such compassion. I will always come here. Thank you both for your generous help 😊.

Cleveland was amazing, he knows his stuff, super nice, efficient, and fast!!! Eric was in training, sharp guy, very helpful.

Awful long wait nobody to help you people walking out

Great customer service with the gentlemen that helped me. He was very knowledgeable and has a very pleasant voice. We carried on a conversation while waiting for updates. Thank you so much for all your help.

I’m glad we chose this particular store, although there was one closer to where we live we were taken there by Google maps and glad we were. We’ve been twice and both times helped by competent and courteous employees who don’t make you feel like you’re a tech-tard and explain in terms a non-English speaker could understand.

Damon was very helpful and informative walking me through my first bill and handling iPhone trade-ins. The young lady working alongside him was just as helpful and informative as well.

Damon was very knowledgeable and made sure that I was satisfied with everything I needed. He went above and beyond for me. But it is freezing in there ! Great customer service experience.

The staff is super friendly and always willing to help.

My wife and I had an amazing experience with an associate named Chelsie S. She was patient as a saint, courteous and gave us the 5-star treatment. She was very knowledgeable about all the plans that AT&T had to offer and she was able to breakdown every plan costs and she was able to answer all of our questions. We hope that AT&T values having her on their team and gives her a salary increase along with any bonuses to retain her valuable services for many years to come.

I was cared for within 10 - 15 minutes and the representative was very patient, helpful, knowledgeable, and enthusiastic. However, when the representative offered to have the manager put a phone cover on my phone, I thought it was complementary since she did not inform me of the price. I was not made aware that they charged me for the screen cover, which was $55 until it was placed. This action was very unprofessional, deceiving, and misleading. Other than that unfortunate issue, I would have given a higher score.

Very rude staff. Will purposely ignore you and go hide in the back until you get tired and leave.

Randy was amazing! If you need help or have questions he’s your man.

I was helped by Chelsie See and she was absolutely wonderful. She helped me as soon as i walked in. There was confusion on my end but she cleared it right up for me!! So happy i switched from Verizon to At&t because there is alot less hassle and random fees. All of At&t’s fees are very reasonable and make sense. This is a great company.

Wonderful experience. My mom needed a new phone. She was currently using a different cellular service. I have been with AT&T for years. Chelsie See was our retail sales consultant and she was extremely helpful in not only helping us choose a phone but we also switched her services to AT&T and put my mom on my plan. Chelsie was very knowledgeable of the diff plans and phones. While there Chelsie also asked and assisted me with my current plan and I was able to switch plans, save money, and we walked out very satisfied. We love AT&T. This store location has always had the best customer service. Chelsie was very friendly, helpful, knowledgeable, and we were in and out in a very short amount of time. Extremely satisfied and will be back!

A quick visit that went super smoothly. Easily the fastest visit Ive had at any store where I needed service

We received wonderful service!! Thank you!!!

I gave 2 stars because Gena was sweet and professional and handled our issue. However, there was another employee there, Nick, who needs to be terminated immediately for his treatment of elderly people. In the 30 minutes we were there, he made one elderly lady storm out, almost in tears, he told a man about 80 years old that he wasted his time by coming up there because he couldn’t wave a magic wand and fix his issue. Gena knew how upset we were by Nick’s actions but just shrugged her shoulders and showed us the manager and I could tell by the managers face that he just didn’t care. I’m assuming said manager is “friends” with Nick and lets his behavior slide. Well I’m not letting it slide. Something needs to be done about “Nick the Dick”

Chelsie was extremely knowledgeable and helpful with setting up new account for us. Took the time to explain every detail including all discounts that were available to us. Very patient and polite. Didn’t let us leave until everything was perfect. 6 Stars ⭐️ Chelsie!!

Had a great Experience with Melanie today. Very helpful and went above and beyond to assist us today with amazing customer service.

Horrible !!! Had gone in for a new phone and had to wipe some animal or human shedding hair off of the chair (not a little bit). When I told the associate she said “oh we are under the air vent” and did no attempt to help me clean the area. Not really sure why the station was not sanitized before I was brought over to it. I don’t think that taking care of the customers in a pandemic. They didn’t even have the decency to offer me a wipe or some hand sanitizer after I had to clean the area for them. Great job of taking care of employees they all had mask and gloves on and a barrier for their face but not sanitizing a station before a customer comes in dosent fall under “ doing everything we can to keep you safe” .

Great experience, no pressure, awesome service!!! Chelsie was helpful, patient, quick, and professional. She went through all the deals and different pricing, writing out all our options for us so we could make an informed decision. She let us look at all the cases and didn’t make us feel bad for being indecisive!! LOL Would definitely work with her again. Thanks!

Spoke with Cleveland, he was extremely knowledgeable and worked hard to help me choose the best business account modifications and additions. 10/10 would come here again. The store was very clean and exceptional use of protection to keep everyone safe, super fast service.

Great location. The crew are fast to help you. Very knowledgeable and quite courteous. Damon was the main representative to help me and he did an awesome job. The entire crew were fantastic.

Went into the store after having a missed delivery for devices at my home. Instead of rescheduling AT&T offered an in store pick up, and the Hammock Landing location team did a fantastic job turning a poor experience into a great example of customer service; something increasingly difficult to find. Thanks Daniel and crew for being world-class.

So thankful for Nick at the AT&T store for helping resolve a complete mess that I was in thanks to being mislead by a 3rd party vendor in Miami for a perceived AT&T deal. Nick and his manager, Daniel, were thorough and so helpful in getting all of my questions and concerns worked out, getting me the best deal possible for myself and my family. HIGHLY recommend Nick at AT&T for all of your digital needs!

I am new to the area (3 weeks to be exact), and I receive exceptional customer service from this store. No hassle, no long wait and they were SO understanding. Everyone there is bomb but Gena is an angel in disguise.Thank you guys

Alright after a long time of a sales man Jared selling me a new internet plan telling me its a fiber connection I wouldnt need any installation to upgrade to fiber 1g blablabla I got it. Instantly from day 1 issues issues and more issues it just came and went horrible internet. I called a at&t service guy to learn fiber is not available in my area... huh then why was I charged for fiber installation (oh yea I was told I would get that free I didnt)Huge scam fed me lies for the sale and just left me stuck with the worst internet thats barely usable for gaming.

Had a wonderful experience with associate Gena Friendly knowledgeable fantastic personality. Thank you Gena.

Only do sales now at store. No customer service at all, add change, etc an existing account.

Sean was so knowledgeable and patient.I had a very complicated problem while trying to switch from Spectrum back to AT&T. He never seemed annoyed... in fact, he was very easy to relate to and very professional!

I went there to turn in my old phone and last time I was there they said it was worth $700 on trade in. So I proceeded to get my new phone ordered a case glass etc. I turn in my old phone and they said it was $350 not $700. The guy I talked to (Damon Kennedy) showed me the other day it was $700. At&t management basically said oh well...we dont care you get $350 thats it. So they lied to me so I would get the more expensive phone. My options are trade in this phone for a cheaper phone and eat the cost of the case and glass or keep it. Customer service is dead! No one care about anyone any more. So I just got my first bill I had to employees tell me it was going tobe 50 extra a month for two months then go down. My first bill is $172 more that originally stated. The people in the store dont know what they are talking about they cant explain anything right. Worst customer service I have ever gotten. If I could give negative stars I would . AT&T doesnt care about there customers at all. Just found out they changed my plan and didnt even tell me! The people in the store are a bunch of liers and dont care about customers anymore. Im so frustrated with AT&T.

This is a corporate location. They were very helpful in transferring my phones from prepaid to post paid in minutes.I reduced the rating due to the fact that I get different responses between representatives over the phone and in store reps...would like some cohesion. That aside, Ive been with them because they also service the US Virgin islands, so I was able to come to Florida and retain my number, service etc.The moral of the story, if you have an issue to be resolved, go to a corporate location, especially if you are trying to solve issues across territories/states

Chelsie was amazing to work with. She is very knowledgeable, professional, and made the experience of buying new phones a pleasant experience.

Josh is outstanding! Stands behind everything he sells. Any problems will be handled by him and his staff quickly and efficiently.

Rude and unfriendly people. Acting like their AT&T location is the center of the world. It seemed you bother them with your presence. Extremely unpleasant experience and on the top of that my issue wasnt resolved. NOT recommended.

Chris did an OUTSTANDING JOB assisting me with a variety of issues including but not limited to Security Certs, site access, and more! KUDOS AND BRAVO ZULU!!

The Customer Service Representative Tarik was EXTREMELY patient with us. He took his time answer all questions asked. We kept apologizing for prolonging him, BUT he touched it out and was kind to two older ladies. When a co-worker (non- mngmt) tried to rush him away from the telephone area as we selected our phones he apologized in a calm manner for their behavior and kept explaining to us the various new phones on display. Your store need more employees with a KIND heart like his. The Assistant Manager was polite as well. Thanks to his patience WE will definitely return to the West Melbourne store for more products to be purchased. Tarik is the kind of employee who makes sure YOU......the customer are well educated about a product before you purchase it. This in return makes the customer return to the same store to continuously purchase. Tarik thank you for your kindness and all of the overwhelming information we both learned yesterday.

Chelsie was the best genius I’ve ever worked with.she was patient with me a senior and helped me get a plan that better fit my needs .Great job!!!

Everything taken care of with no issues, Josh an his staff did a great job.

I love AT&T and i will continue doing business with them. I always refer my family and friends to this particular store. Thank you so much AT&T!!

Great job Antony

Had the best experience at AT&T at Hammock Landing. Tarik was the representative that helped us out and gave us the best service we have ever received from any cellular phone company.

We bought 2 new phones and were rushed out and had to set them up our selves, it took 3 trips to the store to get it right from 10 am to 4 pmThen when I was going over my receipt I saw we were charged for the protection plan that we specifically said we did not want, took all day to get this right,terrible service

Great interaction. Just wish my service was better at my new home

Anthony was very helpful

The help and people are so nice unlike the one by John rides blv. So awesome especially the service I got at the store was completely awesome I couldnt have asked for anything better. Definitely suggested over the John rodes store

Came in looking for TV and internet, got some great prices and options. Got a great bundle with my new phone and case too!

ATT Rep Chelsea did a fantastic job resolving an issue we had with our Direct TV account. She knew exactly what to do and who to contact to fix our concerns.Then Chelsea was able to show us how my old iPhone was not able to run the newer apps, due to lack of memory space on my older phone. She showed us that if we upgraded our phones and upgraded our cell plans (same plan for past seven years), we would be able to lower our cell costs by $15 a month! And by updating our ATT tv plan to new updated plans, we will be able to save $30 a month!!!So by Chelsea listening to us and having extensive knowledge of ATT products, she was able to upgrade our tv access, upgrade our cell phones to brand new iPhone 12 for both of us, and we will now save a total of $45 month!!!

Ordered my first smart phone (Im a senior) during the covid lockdown. Took it to the store for activation they were a big help and very understanding of my low tech skills. I had to order a case online it came with a glass protector. I didnt feel comfortable putting it on without messing it up so Jason put it on for me, thank you.

Received personalized fantastic customer service. Desi was very patient and answered all our questions.

I had bought a phone case and screen cover from this store. It was the wrong one but with the stay at home order i did not have a chance to get it returned. No one ever said only had 14 days to return it They wouldn’t take. it back I asked for the manager and he was to busy to come out front.I was upset but than i tough guy told me i had to leave and escorted me to the door!!!!!That what they call customer service???Time to go back to Verizon!!!

We had a great experience. The sales associate was fantastic and explained all of the options to us. We still have some decisions to make, but we were impressed with he professionalism shown.

TECH WAS VERY HELPFUL AND POLITE. Thank you, Homart.

It was a great place to do business. Cleveland our aide and guide was absolutely the best person that I could have had. He was informative, friendly, knowledgable and answered all my questions and solved all my problems.All should be like him. GREAT EXPERIENCE.

I had a employee named Sean and he was great and very friendly, he helped me multiple hours through a difficult situation and we were able to get my new phone.

Very helpful employee. Ordered protective covers and cases for our new phones.

Very nice and helpful staff

Recently moved and needed help with my DirecTV and adding WiFi. Damon Kennedy was phenomenal and extremely professional.He assisted me during first visit that was strictly informative and gained nothing for him. My next visit he recognized me as I entered the door and continued the excellent service making sure everything was taken care of including a review of our AT&T wireless account (identified a few areas to help me here as well).In addition to Damon the other reps were also very polite, informative and helpful.I’m all about customer service and loyalty for those who provide it so I’d encourage anyone to work with the folks at the Hammock Landing location.

Anthony W. was super helpful and this most recent phone purchase for me was smooth and Anthony is very informative and knowledgeable. Definitely recommend anyone going for a new phone to reach out to him for help!

Have been to store several times in last 3 months. Have left happy each time. Heather and Gary both excellent!!! So much better service and knowledge than palm bay rd store!!!

Don’t come this place. It’s you come at 7 the can’t help you because they close at 8.

Supposedly this is a corporate store but I stopped by here for issues with my bill and they tell me they only have sales people here and I have to call 611 to get it sorted out. Can you really be called a corporate store then?Basically just an authorized seller. I came from Verizon and I could go to the corporate store with any Verizon issues.

Chelsie was absolutely fabulous took great care in explaining all options and was very patient with us. Am going back to see her for all again.

Never go to this store, the employees are clueless and the customer service is non existent. They can double charge you for something and still taking MONTHS to figure out how to refund me! As if it was my fault!

I had a bad experience at this store yesterday! I was frustrated and upset because it was the 2nd time I was there within an hour withe the same person. He apparently went through something with previous customer and decided to take it out on me. He was accusitory to me of my frustration; stating I was aggressive..... didnt make me feel reassured that my issue would be resolved through him. I did apologize if I came off bad, but he still was rude.

Amazing service, Ive had issues with other AT&T outlet stores but Desi at this corporate location took fantastic care of us. We had a bit of a complicated situation but with his assistance set up was relatively painless. Highly recommended!

Just went in again and this time people actually greeted... Friendly smile and better customer service.

My retail sales consultant today was Jerel White. He does an excellent job!He is very professional, knowledgeable and patient. Great experience!

The best service I have ever had at a cell store I’m happy to be an ATT customer

Excellent service, no waiting.

Fast, friendly service! With masks.

This store has outstanding service. I live in Titusville where we have our own AT&T store which Im not to fond of from past experience. I have no problem with the 40 min drive to this store.All the staff are friendly and knowledgeable. My experience was great. In particular the politeness of staff member by the name of Josh was over the top. He has great customer service, explained everything so that I understood what I was getting. To my surprise he showed me some extra perks that I did not even know about. Never pushy, listens well and answered all my questions. Set up my new device with my complete satisfaction. I will be asking for Josh the next time I have to go to AT&T.

Josh is very nice and helpful person. He helped me with what I needed as soon as I walked into the door.

Great customer service and nick is a wonderful person always going that extra mile.

Very poor experience with a gentleman named “nick”. Not sure about the name since he didn’t wear an ATT name tag. Had to got a different store to resolve my concerns.

Worst customer service I have ever experienced. Bought a new phone a couple months ago (samsung) turned out to be junk. Returned to the store for help, and was treated so badly I would never return to Palm Bay store even if I was paid a large sum of money. Comparing other carriers, and will be changing soon. Been with AT&T for a very long time, but the Palm Bay store destroyed my trust, faith, and respect for this company.

Every time i go into the store we always get Anthony! He’s so helpful and always gets our problems solved! Would highly recommend!

Melanie provided fantastic customer service and saved my money in the processLove this store - have always had great serviceThank you ATT

The staff completely ignored me and waited on a pretty girl who came into the store after me. When asked what was up they tried to make me feel like I was the problem. Service like this is not what I pay for. Canceled my account and now with T-Mobile.

Local staff are all friendly and take the time to explain details of different plans and services. They helped clear up a missing rebate. They can get busy, so just call ahead and make an appointment so you dont have to wait in line.

I would give them 0 stars if i could, but i can’t.

Chelsie at this location was the NICEST AT&T sales rep i have EVER had - and I have had AT&T since it was singular. She went above and beyond for me. Will only be visiting her from now on!! :)

Excellent service. I show up right as they closed and they sales staff still took the time to answer all of my questions and get me ready to transfer my information to my new phone. I purchased a Galaxy Note 5 that did not have the stylus in the box. I discovered that when I went home, I knew the store was closed so I stopped by the next day; the store was busy and I was in and out with the stylus in under ten minutes. Excellent service, friendly staff. I recommend this store.

Did just what I needed done and very pleasant staff, will definitely return again

TERRIBLE HUMANS. Takes advantage of senior citizens and commit credit card fraud on the elderly. BEWARE. Manager is racist and hates white people. Called me horrible racists names. Called AT&T corporate and they said I’d have to go back to store and ask for district manager. No way am I going back to this abusive location. Moved over to Verizon.

Had a issue with my phone. Agent was awesome and helpful. Thanks again.

The gentleman that helped me was very nice and very helpful.