I trust this place. I have been bringing my Nissan here for years. They know their stuff, you get detailed explanations and expert opinions. I get my oil changes, breaks done here and have never had an issues afterwards.. They keep my 100k mile Altima running smooth. Great customer service as well, WHAT MORE CAN YOU ASK FOR!

As always, the team at West Springfield Monro took great care of me and my car. I went into the shop on a Friday afternoon with concerns about a noise coming from the front end of my vehicle. The team got my car in quickly for an inspection and tire rotation. After the service, my car drove perfectly. Always courteous and professional.

They are very friendly, courteous and professional. My favorite part is they dont try to upsell their products or service. I would recommend Monro to my family and friends.

Definitely had recommended this place to people, especially one of the guys there was super nice and helped me out !

Great place great Price for oil change fast i wiil recomend this place

Friendly fast service. Very nice and understanding employees and owner.

They are open! Awesome service. They go above and beyond. Reasonable prices. Highly recommend!!!

Eddie & employees r always pleasant. They care for their customers here. Great service!

Great place to have any work done. Friendly & knowledgeable staff with very fair pricing. The one thing that I like the most is they never try pressure you into an unnecessary repair, or sell you something after you tell them youre not interested. If they tell you you need something you can trust them, and they will give you a very fair price.....Overall a great place to do business.

Super great service! We were from out of state and needed to have our car checked over before a trip. We dropped in on a Saturday morning to see if they had time to look it over and within 10 minutes they checked over the car and didnt charge us anything, despite our insisting. Thank you Monro!

Very friendly staff even the manager was pleasant. Ive been going to Monro for years and never had any problems until last week when I had scheduled some simple repairs and my car ended up worse than it ever was. I spent 4 days in and out of the shop even missing work and they couldnt figure at what the problem is. I still have the same result now my car is just parked because its not driveable . I wont take it back there to continue to waste my time plus i dont have any more money to blow to supposedly fix it so now I have to figure out how Im going to get a new car never thought that this would happen considering my car never had any major issues prior to my last visit to Monroe.

Great service! Great people! Great place to take your car for anything! Also very great customer service! The owner was very very helpful! Definitely keeping this monro as my location 😊

I have been coming here for several years now, service is fast and impeccable. I’ve even referred several of my people here. Eddy is my guy, he has always accommodated me from day one. I can’t remember a time he hasn’t given me real advice when it comes to my car. Thank you man, keep it up and you def have a customer in me.

Very fast service! Came in around 745am for my 8am oil change appointment and just after 8am. The mechanic did a courtesy inspection on my car as well! Very much appreciated !

Excellent customer service!! Highly recommend!

I always come here to get my oil changed. I trust everyone here with my car and the service is always great and the staff is always friendly and helpful. I would definitely recommend getting vehicle maintenance services done here. Thanks a bunch!

Great repair shop that has excellent customer service. Fast, efficient and courteous. Eddie is a good guy. He explains the issues about your vehicle very throughly. He always greets you with a smile and makes sure youre a satisfied customer.

1st time here. I usually get my oil changes done at Nissan dealers but they were booked. I called this place and they did not have any openings but told me they would help me out anyways. I needed an oil change asap being that I was leaving town the next day. These people over all were great! Very friendly, quick and professional. The price was also very reasonable! Thank you Monro in West Springfield!

Amazing service. They took care of me immediately. My vehicle was returned in top condition. Definitely choose them over any other auto service

Dont go there . I was going there for the last year for oil changes and then i developed an oil leak and they looked at it telling me that it was the O ring leaking so i brought it to a shop my boss told she goes to that is run by an older man maybe late 60s . He looked at it and said when was the last time you got the oil changed and i said last week at Monroes then he says this oil filter has not been changed in months and it is whats leaking cause its loose . Isnt that crazy ?They are so nice and polite to your face as they rob you.They also told me my engine mounts needed to be changed and this old man said no they are fineDONT GO THERE THEY ARE CROOKS !

Been coming here for over 10 years. Great service and prices. Eddy is always helpful and great with explaining necessary work needed for my car. Thanks Eddy!

Eddie provided top notch service! Will take my business back again!

Finally the thoughtful diagnostic I needed. I was told earlier that morning I needed a $1600 repair by a nearby mechanic to correct the symptoms. Damian took his time and found that a bad tire and poor alignment were to blame, and not the suspension system. Thanks, I will be referring your business to others!

I recommend this place to everyone tbh, 1/15/19 was my first time ever visiting this place and I loved it ! The employees there are very helpful and understanding, prices also are helpful for those who struggle financially per day like myself. I will continue to attend Monro thanks to the amazing service today and for yelitza Dejesus taking time to lift my car up and let me check it out . Thank you so much for your help !!

Really great experience. Easy to work with, affordable and Yelitza provided outstanding customer service. I will definitely return to this location!

Ive been going to this west Springfield site for 2 plus years... The service has been great and Ive recommend Eddie and his staff to everyone I know. All my family members and friends go there as well.. I always recommend west Springfield Monro Muffler to my Uber and Lyft costumers... The service is excellent and the Price is alright right.. 5 stars!

Today was the second time i got my oil change and i can say i will be back! The employees there are really nice and helpful especially when you ask a lot of questions. Thanks Eddie for taking care of my car today!

Fast service and the tech who greeted me was friendly. Came here because a place I often used was way busy (as it always is) and saw it just as I drove by. Glad I did.

Great staff, made an appointment and they got us right in. Knowledgeable and friendly!!

My buddy Eddie M always is friendly and FULL of information. He has never steered me wrong with any of the 5 cars lol Ive brought in to him. The one I drove to Virginia needed new bearings, the Pacifica engine was about to drop out and the Veracruz that was full of acorn shells left by the squirrels nowy new Equinox that ONLY can take synthetic oil....too expensive, buuuuutttttt it is what it is. Thanks Eddie youre the bestest!!!!!

Thanks again for taking the car in and fixing the tire. Its still going strong.

Very accomodating!

Good people. Great service. Clean shop and very professional

First time at this location and will definitely be back . the team is very friendly, had my car in & out . Recommending to friends & family !

Great service and honest teamI did service my Camry few months ago, and yesterday my Honda Oddyssay where I was expecting a hefty cost, for power steering leaks, they looked at it and told me it’s a sensor which cost less than 2 hundreds.I recommend them to all my friends, and will go there for any future workThanks

I made my appointment same day they had my breaks completed quickly. Great customer service..

There didint honor my apomint i made about 2 weeks ago

Courteous staff. Got us right in and out. No pushy sales tactics.

Best prices for oil changes in Massachusetts. Employees are very nice and work fast.

Came here for the 1st time to get my oil changed, service was fast & customer service was outstanding . Will definitely be back

Very professional and respectful..I would recommend there services

Great customer service, I trust these mechanics on my vehicles, always bring my car for oil changes, repairs they treat u lk fam... Store 524!

Just got the best car work from the best female auto Tec I ever met (yeli) great service all around great team in Monros

Good customer service, low prices, and honest mechanics. I won’t go anywhere else besides this location

Awesome employees great prices an always on time an they take their time to analyze your vehicle the proper way

Alsways curteous and attentive, Every employee is always friendly and their customer service skills are impeccable. I’ve been coming here for years and plan on returning for all my automotive needs!

Did not have an appointment and girl at front still took care of me, had my car in & out great service. Will recommend to family and friends

The staff was very knowledgeable friendly quick and accurate thank you

Eddie Matos is a good guy. thank u!

These guys dont mess around. José is a great manager and makes sure your car is taken care of.

Best in the Area.. great customer service, very friendly n they take pride n what they do n keep it honest with you.. will deff come back again

Fabulous service, and prices, very good and polite employees, see you again.

Good service..quick and easy...

Great service! Great deals with oil changes!

Make sure you talked to Eddy hell give you a good deal Tell him Derrick sent you.. go Dallas

Best place to bring your car. The price is right

Great service! Friendly employees, very flexible

Awesome people. Great customer service.

Great experience. Fast service.

Always treated with respect and fair pricing

Cheap and good service

Reasonable for car oil change $20.00

Really good service and polite employees

Good service

Great job Great price

Service was good, didnt take to long

Friendly and great service

Excellent work!

Good workers

Great service.

Rip off

Good service

Helpful staffs

Wonderful

Great service and fair prices. Eddie is the manager and does a great job going over any repairs needed and options.

Excellent service

First visit for an oil change and filter service. Recommended good prices and excellent service !!!First visit for an oil change and filter service. Recommended good prices and excellent service !!!