Usually I have dreaded getting a new phone and having to download everything from my old phone. No to mention all the photos and favorite Apps.Well, I was impressed by the knowledge, efficiency and care that was taken by the staff to have all my favorite Apps, etc. transferred quickly without a hitch. Quickest, smoothest, stress-free phone upgrade ever. These guys know their business and their customer service was above and beyond anything Ive ever experienced.

Jonathan was extremely knowledgeable and very patient with my questions. He explained everything and made sure all was working properly.

Itzel was so great to work with! Friendly and fast! Thank you

Today I came into Verizon for a simple item and the customer service was absolutely superb. Instead of just helping me with what I initially came in for, the assistant manager, Jonathan was incredibly helpful. He helped with my problem and with complete ease helped me upgrade my device on a wonderful promotion. I appreciate the time that was taken to assist me with everything. Out of all the Verizon stores that I couldve visited, this was absolutely the best one. Thank you for your time, patience and wonderful customer service! 5 stars all the way!!

PAYSON, I had to post a review at both locations because I liked working with him so much I drove to a different city to work with him to finish up my purchase that definitely deserves a 5 ⭐️‘S! This guy rocks! Insane amount of tenacity to get the job and willing to do what it takes to make people happy and feel welcomed. Payson thank you again and keep up the hard work! PS ( Take care of this guy, he is the salesperson that everyone Looks for!) Thanks again Payson

Currently I am sooo unhappy with Verizon/Victoria. I went to the store about my old phone and they ended up selling me and my husband edge plus phones stating if we were not happy we could return in 30 days. The new phones started cutting out and dropping calls so we decided we did not want them but when we returned them we were given the run around and we ended up keeping the phones. The phones keep having problems and I am torn because we have never had these problems in the 12 years we have been with Verizon. Once our phones are paid off I will be looking for another service provider unless the problem is fixed.

My daughter and I came in to see about upgrades, and they were extremely helpful. They gave us plan options and great promotional offers. They were so informative but not pushy. I would highly recommend this store.

They where really friendly help me out alot great customer service

Went in to look at switching from Another carrier to Verizon. In talks with a sales person, they kept pushing accessories we did not want and could not provide a clear breakdown of the costs.Felt like I was dealing with a used car salesman. Will not be buying from this store. Will be looking for a corporate owned store or shop online.

These guys are so awesome! They really were so helpful and personable! They are so helpful and were able to help me get discounts for my new phone and I am so thrilled to use it!

Manny was ridiculously by the book over a typo in my wifes name. It was 100% obvious it was her (correct phone, address, license, I.D., pin, called me on my number to verify). He refused service for our protection, citing past fraud instead of using common sense. Ultimately, due to this experience, we have left Verizon after 20 years.

Jonathan helped me out and made everything easy and quick.

Do not buy from this location. I was outright lied to and scammed by Manuel, their sales manager. He told my wife and I that we had to get a $250 and $300 bundle in order to receive the phones that we wanted the same day. Otherwise if not, we would have to order online due to shortage of phones. Makes no sense whatsoever. I understand a salesman has to do his job, but to completely lie and get us to pay $600 on things we did NOT want is 100% unethical. I will be filing a formal complaint with Verizon over this store and Manuel and his associate Itzy.

Quick, friendly, informative and very helpful. Really appreciated Jose helping me out last minute. Thank you so much!

My experience was a great success, Jose was extremely helpful & responsive to all of my questions & concerns. Thank you, Jose!

Ryan was very informative and understanding in helping me pick up my phone. Also helped me pick out a good case and applied the screen protector with ease

Great service thank you for my new phone

Dylan was very friendly and helpful and polite, not pushy or impersonal as sometimes happens during holiday shopping season. Pleasant experience all around.

Do not buy from victra retailer of Verizon. We were told they would honor a buy 1 get 1 free Promotion. They told us that their printers werent working but that they were fixing the problem. Weve had the phones for the last 3 months. Every month when we were billed we were being charged for both phones, and the bill is $295.00 a month. We explained to them when were buying the phone that we were going back to Verizon to have a cheaper bill. To this day it has not been resolved. I called Verizon and was told they were independently operated and they were unable to fix it. Long story short went to the store was told not to come back or he would call the police. He didnt call the police I did. The management of valley fair mall gave me a notice to not return for one month or I would be arrested for trespassing. All I was asking for was the number of the person they were going to talk to at corporate. I have tried to reach the number on their website but it is not an active number.

Grat Service, Ryan is super knowledgeable and provides a great customer service, I think patience is his last name!!

They are wonderful and so helpful with everything.

We walked in the store with no phones we had just lost our home in a fire and lost everything we had for our entire life. Darla was the sweetest most personable person I have ever known. Isabella did a great job working hand in hand with Darla. I can’t tell you how much we appreciate the kindness and quick response of these two ladies. Ian Weber assisted with costs to make it easier at this trying time. We are forever grateful for the support we received by these ladies. Thank you Verizon for having the promotions and discounts at this time. We are so so grateful.

I got an upgrade with Kim today and she helped me so well. I will 100% go back to her and if I ever have any questions I will for sure go back and ask her. She was so helpful today and I appreciate her so much I’ve never met or talked to someone about phones she answered every question I had for her. She is AMAZING and good at her job. If you ever need help go to Kim she will help you!

Do not buy from victra retailer of Verizon. I exchanged my phone and put a few hundred dollars down for a buy one get one free promotion. They did not do this for us, we were charged full price for two phones and zero dollars went down on the price. I lost my old phone and several hundred dollars that I paid down... where did my money go? I feel like I was scammed.We were told they would honor a buy 1 get 1 free Promotion. They told us that their printers werent working but that they were fixing the problem. Weve had the phones for the last 3 months. Every month when we were billed we were being charged for both phones, and the bill is $295.00 a month. We explained to them when were buying the phone that we were going back to Verizon to have a cheaper bill. To this day it has not been resolved. We called Verizon and was told they were independently operated and they were unable to fix it. Long story short, my husband went to store was told not to come back or the owner would call the police. He didnt call the police my husband did because he wanted to give his side of the story. The management of valley fair mall gave him a notice to not return for one month or he would be arrested for trespassing. All he was asking for was the number of the person they were going to talk to at corporate because for three months and after dozens of phone calls we were still being charged full price for 2 phones. He has tried to reach the number on their website but it is not an active number.

Manny is super awsome come see him

Madi was extremely polite and very knowledgeable excellent customer care ❤

WOW!!! Manny, at the West Valley Verizon was sooo positive and helpful❣ HE SOLVED my PROBLEM Sooooo QUICK, and NOW IM GOING TO HAVE A GRRREAT DAY!!! 😃 THANKS AGAIN MANNY!!! YOURE THE BEST❣😍🥰❤

Went there to have help with a text not sending. The man looked at my phone. Said your screen has burn in apps on it. I ask him about the text I couldnt send, he said to me, its the phone. Its breakdown and will happen more and more. It cant be fixed. He was right there to show and sell me a new phone. NOPE.I went to a corporate store the next day. Took them about 15 minutes, talking with me and there text support. He would rather sell something than to help with a issue. Will never go back to this store. From now on Ill go to a corporate store 😃

Quality service fast. Didnt try to upsale a bunch of unnecessary stuff. Was a really good experience.

Manny is super awesome 😎

Darla and Isabella were ABSOLUTELY AMAZING! My day was completely much better while they were helping me! I experienced the best customer service from them and I absolutely appreciate everything they did for me and I highly recommend them. There are no words to express how thankful I am for their help.

Very helpful

Jesus was so kind and helpful! He and Debra made switching my phone way less painful and enjoyable. They were honest and did everything they could for me. Love this team!

Darla & Jesus are extremely professional their customer service is beyond 5 stars!! We were fortunate enough to find them and work with them after a different Verizon location had made a royal cluster mess with our service, and phone lines, and phones. They completely fixed it and not only helped explain exactly what deal we were getting, but also how it would work. They even wrote down instructions on how to change our information over from our old phones to our new one. They took the time to change over all the pictures, contact numbers etc. from my wifes phone to her new phone also. They also apologized for the mess that the other store made even though they (Darla & Jesus) didnt do anything wrong, but only helped our desperate situation that we were in. In my opinion, they deserve everything Verizon can do to keep employees like them to enhance the Verizon name.

Very helpful, went the extra mile to help us in every way possible.

Manny the store manager was awesome

Awesome store

Black Friday Service was horrible. Came to by a iphone. Was hoping to be in and out. They dont seem to have a system that moves people along. I waited 40 minutes and they where still helping the same people with paper work.

Isabella is fantastic. Very pleasant. She even remembered me from months ago when I bought my phone from her. Excellent customer service.

Was a very big help on helping me find the right phone. Very great service. Would recommend anyone to this location

Jesus is a great sells rep very upfront and doing the best he can to give you the best deal. Very informative and professional got me a awesome deal on the new iPhone and one for my fiancé! Thanks for being awesome keep up the great work you’re going places my dude!

I waited forever to switch phones for their promo but I couldnt get any help

Jonathan C was fantastic! The store is clean, open and well lit. I watched as they treated all of the customers well. We were greeted as we walked in and Jonathan made sure that customers were not left standing around.

Great costumer service! Staff is always so welcoming, helpful, and always answers accurately to any questions I may have. Keep up the good work!

I had a very good experience at this location. Alex helped me transfer my phone number from sprint to Verizon and was efficient and professional. Esmeralda was the other employee working that shift and was also very kind. In no way were they too pushy nor too kind to the point it gets annoying. I recommend this location. I went on a Saturday night and even though they were busy they had the store moving at a good pace.

I really appreciate Jonathan’s excellent service from helping me be aware of a promotion for an iPad I really needed and most importantly being available to help me resolve my internet issues with the technician in a very calm professional manner.

Manager is extremely helpful. Quickly got me set up with everything I needed. I couldnt be more happy. Thank you!

She walked in and multi tasked the 3 customers and helping the 2 employees.. Extremely friendly. Extremely informative. Thank you.. now I will be calling cause I dont understand a thing on the phone. Lol.

Upgrading for Christmas, the old phone kept dying (while plugged in), Jonathan had a great deal of patience and got all 5000 messages o

Manny is awesome

Worst store ever laziest customers service reps that smell like BO on top of bad customers service. I was told by Verizon customer service earlier that morning that I have to go into the store and replace my phone because it stopped charging, not broken or damaged. The insurance company I talked earlier told me Verizon had to replace at no cost. The Verizon customer service rep stated that was true and said to go replace in store and to tell rep to look into the notes because it states the phone can be replaced. The two lazy regards that were working that day told me customers service was lying and there was nothing to be done but to go to repay the remaining amount owed or pay insurance. Which was not a lie I did freak out in the store didnt threaten them like they said called them numer. The threaten to call police and I would of loved to have stayed for that but I was getting a ride from someone and I didnt want them to get involved. us names because I knew they were lying. I wnt to another store in Sugarhouse received a phone in 10 min. With great customer service. The only reason I didnt wait for cops to come is because I was with someone else. Never shop here the employees are trash

Great experience kimberly was a great help, very knowlegable and made me feel like family . definitely recommend coming to this verizon for upgrades

Merlin helped us today. We needed to switch carriers and needed our account number and pin. Yes, I know. We are crazy for loosing our information. Merlin was so helpful and put us through to customer service. They were a dream, too. Our visit was only about 5 minutes.Heres the thing they didnt know: my husband lost his job and his phone was on a company plan through Verizon. He had paid for the phone himself. He didnt want to lose the number and we cannot afford the bill with Verizon. So, it was a huge blessing they were so accommodating!

My boy Jesus A. is an awesome person and can help you find what you need! Great guy!

Isabella who works at the Valley Fair Mall out in pkg lot Verizon store. She took care of my phone problem in a matter of minutes AND without acting like a culture like in Sugarhouse 2200s or 5600 west location. I met Adam at the Verizon store in Farmington bc I was sick of SLC non customer service Verizon stores. I proceeded to tell him I once met Jesus at VFM location but he was out of the product but very customer kind and the one at Kimball Junction. Adam told me those are his stores(Victra). So when I had to go to a Verizon store in SLC...no hesitation to go to one of Adams stores and yes Isabella followed suit as far as professional customer care! Go Adams team!Thx Isabella!

So incredibly frustrated. I was quoted one price and after all was said and done, it was more than twice the promised price. It took over FOUR HOURS to transfer service and when I went in for a question on my bill, no one ever called me back. Although affable, the staff is incredibly unprofessional. I was not ever the main point of focus. It was also never stated that they were not a corporate store. Its not...which means if you call Verizon, they refuse to help you as this store sells their products, but isnt affiliated with Verizon. I was promised a call back today from the store (since Verizon cant help me). I have high hopes that they can redeem themselves, but so far theres not much hope that will happen. :(

Good service

Darla is incredible. The whole team is fantastic! You will be taken care of, and you will be happy when working with these guys. Keep up the good work over there!

Staff member was very helpful transferring data and photos from my old phone to my new one. Even stayed after store closing to finish the transder

I dont know where to start . I was not happy with Verizon and was looking to port out . But than I met Darla the manager, she was so hands on with me and also her employees. Going into a store you know getting anxiety but she calm me and made sure I was first . Also was able to help me get 2 new phones, sat down and show me how to use it . I tell you she is a big asset to the company and I reccomend keep her because you will never find such a amazing helpful human being . But thank you victra and Darla for such a amazing experience at your store, I will be recommending my family and friends to this location.

Very helpful staff. We were in and out with new phones and a new plan quickly and I was able to text Alex, our sales rep later with a question instead of returning to the store. I saw other sales staff being very patient and accommodating towards other customers who were more demanding.

They where knowledgeable and got me the best deal possible, will definitely return

The manager knew prices of most of the office of the top of their head, I was impressed.

Best store best service thank you Manny for my new phone

The best thing they are at their job is lying to you. The boss is arrogant and says anything to get a sell. Don’t go to this retailer for anything you need. I’ll save you time, money, and most importantly, your sanity. Been with vzw for over 10yrs, never felt buyers remorse like I did with this store.

Everyone was incredibly rude, even the manager was rude. They lied about when my phone was supposed to come in and then when I called to ask about it they just kept saying “look at your tracking” when I asked if he would mind double checking he said “I’m the manager I see everything” they had no idea when it was coming even though I ordered in store with them. When I first went the sales guy acted like I didn’t know what I was talking about with my OWN phone. And double checked for himself on my phone then said “oh ya you’re right” seriously so rude all of them.

Treated each member of our family very well. Jonathan C was helpful and is amazing with putting the screen protectors on 10/10 recommend having him put yours on.

Was about to drop Verizon for a carrier then we talked to you girl was great she is going above to see why our unlimited is always being turned off and refund of 4th line not authorized

Great Customer Service. Ask for Jonathan he was amazing.

Very friendly and so help full

The ladies there were friendly, personable, professional and provided great customer service.

Great customer service and they were very helpful. Helped me choosing the phone I wanted and very friendly staff.

Merlin was very willing to help and showed excellent customer service. Highly recommend this location. Manny is also very helpful.

Jesus was so helpful and kind. It was a quick and nice

Best service s/o to kim and manny who work there

Every time I need help.....they take their time. ..solve my problem. ...I am a happy camper. .these guys rock....

She was fantastic to work with she took her time with me and she knew exactly how to help me!

If it were possible to give zero stars or a burning bag of poop as a rating that would be my choice after the absolute lying sales team that tricked us on an upgrade and on a day that was a supposed sale. After this visit, our bill, with a second phone, and going to unlimited for two lines was supposed to be about $20 more than what we had for only one phone currently. Luckily went and checked the online account short time afterwards and saw what actual future bills would be 3x what it was previously and contacted the support and they started to get it corrected. Yet to see final results.

So they are quite friendly and they do genuinely help there customers wait time is less then even the verizon just outside the valley fair mall love the help and vibes with this Verizon!!

Verizon wireless is a scandalous company guy selling me my phone lied about what my monthly bill would be then customer service refused to offer any help what so ever!

Love this store, anytime I go in they are always friendly and eager to help . I reccomend them to everyone

I’ve never had am bad service and Darla is very helpful!

She was very sweet and courtesy and the my experience was great thank you Darla

Went in seemed super helpful but didn’t tell us about all the “additional “ charges we would have on our bill. I’m ok with paying what we need but just be honest with ALL the charges that will come through please.

This store has a very positive team. They are vey straight forward and honest. Their customer service is amazing as well! Overall a great experience!

They charge you for a sim replacement. They said it’s 10 dollars for a sim but if you speak to Verizon chat online they say it’s free and no store should be charging. They’re trying to scam people who need a replacement sim. I have screenshots of online chats from two rep saying it’s free. They should hire people that know what they’re doing in this store and not scamming.

Darla is knowledgable and caring. She was very patient with me as an older person.

Had great customer service and Im happy with the service thank you

My wife and I were thinking about switching to T-Mobile. Then we talked to Toy and he saved us. We are so glad that he did! He is super nice and honest. He was able to dig into our account and got both my wife and I new high end smart phones for free! Also, he told us about the contact between Verizon and Comcast and was able to save us over $50 per month on our Comcast bill! If you are thinking about switching, DONT!!! Save yourself the headache and go talk to Toy, he will take care of you!

Just bought 10GalaxyNote Needed Wireless Headphones Jesus Helpful Finding a pair

Great experience and fantastic customer service with setting up my phone !😊 ❤️Thank you Cody and darla

David g was really knowledgeable about the services and got everything I needed I’m happy to join Verizon. Best store I’ve been to.

She helped get a replacement phone. Very professional and courteous.

This place is a complete joke. Kim couldnt do an exchange without a manager, who wasnt on site. She assured me that hed be there in 10 minutes, but it was more like 40. When Manny arrived, there was no apology for keeping me waiting, but only made excuses and acted like it was unreasonable to expect a manager to be on site. Since the girl wasnt trained in anything apparently, she just referred each customer who came in to an online service or another store.

Went to get help with our phone, ended up having to buy a new one...was promised several things on new phone and ended up being completely the opposite which raised our bill even more....

Take my advise and go to a corporate store. In business you always want to help the little guy, but in this case just go to a regular Verizon store. I tried to purchase an IPhone and was only surprised with a mandatory bundle. Worth almost an additional $100. I called a regular store and I was able to pick up the phone with no bundle attached. Happy ending to a ridiculous scam.

Super great service come and ask for Manny

They were friendly and were able to lower my bill.

My experience was great with jonathan aswsome people thanks for your great service

Honestly the best Verizon store that has help me come see them. There inside the mall great crew