Ive gone off and on for my BMW service needs for 6-7 years. Everyone from the sales, parts, service staff have always treated me very well. Im not one of the big dollar customers yet they always made me feel valued and appreciated. Not once did they make me feel any less than a good customer. Brittaney always remembers me and makes me feel like a rockstar. BMW Westlake are professional and courteous. I cannot say enough good things. 5 stars 🌟🌟🌟🌟🌟

This was my first experience with BMW and I want to thank Ken for being a great salesman. He was not pushy at all! I knew what I wanted and he laid all the numbers out for me and told me the best way to get a deal. He was very patient when explaining everything. Brittaney was also very informative about the amazing services BMW offers which made me want to purchase my car even more! Mike from finance and insurance was wonderful too. Not pushy or overly aggressive about selling extra warranties. Justin was also great at explaining all the little details the car had to offer. Just over all a great experience! Definitely recommend Westlake BMW, great people, service, and cars.

Jerry Mancini was perfect to work with as we designed our car.Dirk Steffen gave us an excellent guided tour through all the technology on the car.Everyone treated us very nicely and professionally and was respectful of our wish to wear a mask.Gail and Harold Haller

Bought a great car at a fair price at the end of May. Fast forward a month later and I’m driving on expired tags with no sign of my out of state registration. After making several phone calls to the dealer, I finally received my plate and registration in the mail but they are completely mutilated. See photo. How is this acceptable? Out of state buyers beware!

Quick and easy purchase! Kelly K did an exceptional job of preparing all documents and I was in and out in 30 minutes. Fantastic crew. Thank you for an effortless transaction.

I am going to buy a car there this year. The sales person is terrific. Mr Ken Delk. Great salesman. Great car I almost bought. Manager is good also.

The service @ BMW is excellent, more so I want to thank Brittaney Quick for her courteous service she provides to your customers. It is a pleasure to work with her,.She has a bubbly personality and always greets the customers with a smile.She goes above and beyond to satisfy the customer when the car is in for service.The dealership needs to recognize Brittaney for the good service she provides.

Great people excellent service.

My experience was great. As a first time BMW buyer I was impressed with the prompt, helpful and sincere service from our salesperson, Jerry, finance, Mike and BMW genius Ian. I am very happy.

Westlake BMW made my buying a car seamless and enjoyable, and they are quite an amazing team. Jared is awesome, and Jimmy did a great job, as well as Justin and Mike. I loved their professionalism! Would not hesitated to buy again or refer friends. James Schraider

I couldn’t be happier with my BMW buying experience from BMW of Westlake. I thoroughly enjoyed the great service and professionalism provided by Kelly from the Westlake store and Greg from the Middleburg Heights store. I will definitely refer friends and family to them as well as use them for my future BMW purchases. Being from Michigan, it’s hard to like anything Ohio. All kidding aside, I highly recommend considering them while shopping for your next vehicle.

Great and quick service each time Ive been.

Great dealership, friendly - cordial personnel.Met with Greg in sales and traveled from Nashville (was met at the airport and driven over to dealership) - And finished the documents, and met with Dan who was very detailed and helpful in closing the available options and finalizing the purchase.Completely satisfied, and comfortable with the sale, was treated with respect, and courtesy.Thank you

Amazing dealership and staff. Adam Moon and Nez Faraj are great to work with, seamless transaction, competitive pricing and a high level of integrity.

I recently purchased a used BMW from Fred Palmer at BMW of Westlake. He did an awesome job showing the car and really answered all my question before the purchase. I’ll be using them in the future.

HI, I would like to say buying experience dealing with Mrg Steve, Finance Mrg Dan, and Salesman Greg made my buying experience seamless, I appreciate each one of them for their assistance, and I will recommend seeing all of these men for another seamless car buying experience, they are truly professional and an asset to BMW of Westlake, Thank You

Came all the way from Detroit to purchase a car from here. Everyone was friendly and in no time Rob Naz was an AWESOME salesman and Fred P was an AWESOME sales manager! Thanks guys for everything!!

We purchased a used Jetta for our college aged son in March 2021. After the purchase we discovered the brakes were at less than 10%. While I do understand there are risks associated with purchasing a used vehicle, I would expect more from BMW Westlake-especially when putting a clients safety at risk.I did send several emails to the sales person over the last couple months, who in turn promised to talk to his General Manager. There has been no response, so I feel obligated to leave a poor review. Sadly, my wife and I also purchased a 2019 X3 brand new from this dealer, and I dont think we will return.

We were immediately greeted by Jerry, he showed us the one on the showroom floor and then asked us if we would like to take a similar version for a drive. We did, and it was so nice not to be “sold” while driving it.When we came back, we asked him to give us numbers including our suv as a trade in with a lease and a purchase. He was very efficient. And they came back above what we were expecting as a trade in value.Best car buying experience we’ve ever had! Everyone did their job without making us wait longer than we needed to. (the finance papers were quick and efficient too)The technology overview with the car was also done well.Over all excellent experience. Great Job to everyone!

I had a wonderful experience Nez at BMW of Westlake. He is always willing to go above and beyond to research and find the best vehicle for you. He is always smiling and has a pleasant and welcoming demeanor. I cant wait to purchase another car from Nez. He is knowledgeable and I trust him.

Nez made the car buying process super easy! Will definitely be buying my next BMW from him.

Honest, professional and straightforward dealing. John helped me to get my car and delivered it to my house in Toledo. First class,

Called the dealership early one Saturday morning and spoke to Ken. I explained what I was looking for and he asked for f he could look and call me back. Within 3 minutes he called me back and said they had what I wanted, and I set up and appointment to see the car. Maybe the easiest car buying experience Ive ever had. Thanks to Ken, Kelly, and Michael for all the assistance.

I recently purchased a 2020 X3 from Nez F. At this point, I am already a repeat customer from when my wife leased an M240i convertible from him prior to that. My experience was awesome from start to finish. Nez was very professional and knew the product well. I could tell he takes great pride in making his customers happy. He made purchasing a vehicle fun and I definitely would go back to the dealer and also go back to Nez.

I know everyone at the place and it feels like family. We are on our 3rd and 4th cars for our company and they have been excellent. Obviously, the BMW is great but the minimal service it does need, is handled with no hassle. I get a weekly car wash and they never make me feel awkward about getting that done. In over 3 years I have yet to find anyone that does not stop what they are doing to say hi or answer any questions for me as I wait for a wash or service. I actually enjoy going to the dealership. On our second round of cars we did not even consider another option because the dealership made our lives easier and more enjoyable. No hassle, friendly and quite frankly ... fun. I recommend everyone to BMW of Westlake.

Im a huge car enthusiastic and as a female thats always a bit challenging. But after various experiences in many dealerships this specific dealership has changed my perspective. Recently had a great experience with them and by far the best dealer to interact with. I see why theyre highly recommended. Furthermore, thank you Jim for making the experience seamless. Service advisors truly do represent a dealership. I trust that my car will be in good hands from start to finish. Thank you!

Terrible service department. I live very close by so have been taking my 5 series to the BMW of Westlake. Everytime I take it for service or a concern they bring up other issues, which I have been getting fixed over time. However, last time my wife took the car there for checking on some screeching noise and issue with lock, they have an estimate for over 3500$, which includes new tires, new rotors and brakes, new battery etc and 3 months prior to that on the service everything was fine except for the tires getting worn out. I asked the service rep for the details and she sent me a picture of the rotors (attached - they had not even taken the tires apart) and the measurements were fine for both the rotor and brakes just that they noticed some rust on it even without a complete inspection. I took it to another place where the guy took out the tires and checked all the brakes and rotors and they were all fine, the noise had already stopped without getting anything done. Furthermore, about the battery I asked if they had tested the battery and she said they did not test it yet, just noticed some sulfated dust around the battery terminals so it is better to change it. On asking about the testing, she said it would cost additional. Even after over 6 months I got my battery tested at another location and it is perfectly fine. Even despite this I visit there once since my cars console would just turn off abruptly while driving, after checking they told me it needs software update, which I declined and they wanted to charge me like $80/90 for the diagnostic! I would agreed what others have mentioned about the courtesy of the service staff here, they are rude and not looking for your best interest. Its really sad since I now have to take my car all the way to Solon. Additionally, we had visited the sales department as well, as we were interested in buying the M3 or M5, test drove them as well, told the sales person our interests etc, its been months I have not received a call back from them. I am glad others have had a better sales experience than me.

Extremely professional conduct by all I worked with. Greg Kasmer who handled the sale treated me with respect throughout and I consider him to be an asset of this dealership.

I have had such terrible experiences before at other dealerships and my experience here was definitely fantastic. I am very impressed with the service I have received. Kelly was absolutely fantastic in my car search experience. I didn’t know what I wanted and she was patient as I test drove basically every model on the lot. She was super helpful in finding something that worked for the price point I was interested in and that would make me happy. The best part was that she never came off as forceful. I cannot stand sales people who act like sharks and try to talk you into things that don’t suit your needs or interests. The rest of the team was welcoming as well. I had such a great experience that my family and I will definitely be purchasing all of our future cars through Kelly and BMW Westlake.

Fair and transparent pricing. I was very disappointed with the delivery process when compared to the Volvo we purchased last month for my wife. Surprisingly, there has been no follow up from anyone at the dealership.

Excellent experience. Great staff and car was exactly as promised - EVEN BETTER!

Best BMW dealership in the greater Cleveland area. From sales to service, staff is always courteous and professional. If youre looking to buy, talk to Jimmy Laumer. He will help you find *your* car - be it a unicorn or something new/used on the lot. Highly recommended.

It was easy and seamless. I did everything from Atlanta and my best friend picked up the car. Im very happy with my purchase.

It took about 15 to 20 minutes to be approached by an associate. However the salesman John was great. Got me a fantastic deal on a new car. Could not be more pleased with my purchase.

Very disappointed with their service!Honda treats me/us much better! My Honda was $35k, whereas, BMW $100k.They will treat you FAIR enough to sell you the car, after that, done deal bye bye! I also referred another customer to them that bought another car for $75k.Their sales - never smile to each other. The only 3 people that treats me with respect, smile, and I enjoy talking to is PUTRII, salesman sitting next to her, and the guy that initially demonstrated all the new features to my BMW.Moreover:Car Wash Service:1. Worst car wash service I have ever experienced!2. Their whats called a Complimentary Wash for me its just a waste of time. Just an exterior rinse, thats all! Even that doesnt come out to be clean. Seriously? BMW!? I didnt ask for a FREE wash, it was offered to me. Honda washes interior and exterior COMPLETELY for FREE. Whether you want it hand washed or with Laser wash.3. They didnt even bother themselves to take out few trash from inside.Service:1. They never have anything in stock.2. They never have loaner available.3. I wait 1 week for the tire to be delivered only to find out that apparently its the wrong tire. Then they told me to wait till Tuesday, I call them on Wednesday and the tire still didnt make it. I am still driving on a tire with a bubble (not sure how safe enough it is for such a high performance car).I was ignoring all of the above for some time, didnt wanted to write a review but... too many mistakes for such a good brand/make.Thank you!

Long time customer who will not be returning ever again. Sales manager was extremely rude and spoke to me like I was incompetent after I had purchased a $60,000 used car that has spent 2 months in the shop within the first 5 months of ownership. Do yourself a favor and take your business somewhere to a place where you will be treated respectfully and sold a quality product.

Great dealership. In very nice condition and everyone was very nice. John Redden helped me out buying a CPO car and was very courteous. He answered all my emails very promptly. I would definitely consider buying another car from them in the future.

I recently purchased a BMW from BMW of Westlake,Ohio. This was an out of town purchase so this could have been extremely challenging. My experience working with Kelly Cavanagh and Adam Moon was excellent. It was actually easier than buying locally.My car was delivered right to my door on time and in perfect condition. They also picked up my previous car. All registration,title,and plates were also handled and I did not even have to go to the DMV!I would buy another car from BMW of Westlake!

My first experience with BMW as a car and as an experience. I dont think ill ever drive anything else, why would i? Top notch efficiency, information, service, numbers, products. Kelly Cavanaugh texted quickly and was available to answer my questions. Her mgmt team worked to sharpen the deal, the finance team quickly processed my lease, and the tech guys gave me a great overview to this computer on wheels. Excellent.

Recently purchased car at BMW Westlake. Car was as good as represented, transaction was easy, and my CA, Nez was helpful and friendly

Fantastic Service .On our way home to Buffalo, NY our X5 needed service. Nate and the service team had us back on the road in short order.

John is very easy to work with. He made purchasing my BMW 2 Series as easy as having a conversation. I drove almost 8 hours to see the car and everything was exactly as it was described.

Great service on the purchase of a beautiful BMW.

Great John Caruso did w great job. Went well

Buying my new vehicle from Ganley BMW has been a great experience. I am appreciative of Travis and his professionalism. Thank you for making this an easy process.

Even though I had many questions, and was unsure of my coices, Kelly led me through the prpcess seamlessly. Great job from everyone

Kelly (client advisor) was especially excellent! Knowledgeable, responsive, and had everything organized and ready before even asking when we were deciding between cars and test driving different ones (such as details on each car, and the keys ready to drive the next one). Highly recommend the dealership due to her!

I recently purchased a used 323Ci. The car was in the exact condition I expected based upon my email conversations with Rob. The car was very clean and ready to go. The staff was knowledgeable and courteous and made the purchasing experience very enjoyable. I would highly recommend BMW of Westlake in Middleburg Heights to anyone looking for a new or used BMW.

If you stop in here ask for Jerry Mancini! Great sales rep!! Knowledgeable and easy to work with. Will go out of his way to help and cuts to the chase. Great experience all around!!

Always a hassle free and great experience when purchasing a car fro Mr. Zito. Highly recommended. If you are in the market, please pay Tom Zito a visit at BWM of Middleburg Hts.

Every aspect of this dealership is outstanding!

It was a very smooth experience buying a car. They are courteous, knowledgeable, patient and not pushy. I am enjoying my purchase!

Great experience. Kelly and the staff were super helpful. They made the entire experience a breeze. They got back to me really quickly with the information I needed to make a quick decision. Highly recommend BMW of westlake.

I purchased a used 2018 BMW 540i through Westlake BMW. I worked with Ms. Cavanaugh and had a pleasant experience with good follow up and attention to detail. The genius was also very helpful in explaining the nuances of the vehicle.

Jimmy was on top of our car buying experience. Made it easy and quick which is what we needed during these times. Second car with him and this dealership. Always a good experience when we come in.

I am a repeat customer and have always had a good experience at BMW of Westlake. I had a great expeience this time too! They exceeded my expectations yet again!!

This is the second car I have leased from Westlake BMW. Kelly was my sales person and she was outstanding and would highly recommend her to any one looking at getting a car here. Also everyone in service is great to work with.

Charged me the diagnostic fee but to my surprise they could not identify the problem. When I asked they wanted to charge me more for diagnosis which I refused. People do not take vehicle to service for BMWs experiment but customer wants them to find cause of problem. Why should customer pay for your experiment? This dealership really sucks!

We drove from Cincinnati to look at a certified 5 Series we saw online and got there around 3. By 5:30 we were driving home in the car. Everything was handled smoothly and professionally. Jerry Mancini was our sales associate and he was very helpful and went the extra mile to make sure all of our needs were met. The dealership was clean, comfortable and there were no high pressure sales tactics or typical car salesman games. The finance process was the fastest I have ever seen. I have bought BMWs from several dealerships now and would highly recommend this dealership.

Chad was really awesome to work with! His customer service is off the charts and he was exceptional!! I would buy from him again in the future! 👍🏼👍🏼 Thanks, Chad!

We bought a pre-owned certified vehicle from BMW westlake..Sales dept was great, made the process effortless. Would consider another vehicle from here in the future.

Worked with Jimmy and he was great. Found exactly what I was looking for.

I visited many dealerships looking for the exact vehicle I wanted. The levels of service and vehicle knowledge, as well as vehicle conditions varied greatly, until I visited Westlake BMW. My salesperson Rob, quickly responded to my website inquiry and arranged a test drive. He was helpful, courteous, thorough and knowledgeable and made my decision to buy very easy. Every aspect of this transaction was smooth and Dan, in Finance was also very helpful. They gave me a fair offer for my trade in and when I arrived to pick up my new car, it was detailed and filled with gas as promised. Greg switched my plates and I was on my way in no time. Each person with whom I had contact was very professional. Everyone represented the dealership very well.Even though I live on the East Side, (Chagrin Falls) and had a 45 minute drive each way, I wouldnt hesitate to return to Westlake BMW for another vehicle.

BMW of Westlake delivers what they promise! I found them very responsive and took care of things down to the details! Excellent people to work with.

As a repeat customer this was my best experience yet at BMW of Westlake. It was obvious to me salesman Nez and product genius Harry provided that personal attention which really exceeding my expectations. I love my BMW and BMW of Westlake is on the top of my list for my next car.

Believe it or not their price for an oil change was less then Valvoline great job BMW of Westlake

Nez, was great. He was very accommodating and helpful.

Just got my New 7 Series!! Chad Cyrus was my salesman and provided nothing but the best service. I work an hour away and don’t have time to get away, they brought me the bmw to see and drive then a few days later delivered the car and the papers to my office! He also brought a bmw genius to explain an questions I had. This is my third BMW in the last few years and I’ve never had such a easy experience. I would recommend Chad and Westlake to anyone looking for a BMW. There are plenty of reasons they are #1 in Ohio!

From the first phase of working with BMW of Westlake to find the car I wanted, my experience was one that showed how carefully the dealership worked with me to find the right car, to deliver the car, and to educate me so that when I drove out of the lot, I felt a sense of confidence, satisfaction and was on the way to enjoying my new vehicle. The follow-up to ensure my satisfaction has been most helpful as well.

Sales person, Kelly Cavanagh, was a pleasure to work with and I appreciate her good follow up.She represented BMW in good fashion, gave up virtually nothing but made a usually painful exercise more enjoyable. All others were helpful as well.

From the phone inquiry, to the test drive and throughout the whole purchase experience, BMW of Westlake provided first-class service! Nez and Mike took great care of me, answering my questions and texting me with follow-up. I highly recommend this dealership.

I have now purchased five vehicles from BMW of Middleburg Hts!Steve David, the manager....Greg Kasmer, sales and Dan in finance are all the ABSOLUTE BEST!!!! They always have great cars to offer and make the whole process of buying your car easy and stress free. I see no reason to buy from anyone else!

Straightforward, fair and clearly stated terms. Our salesperson, John Caruso, was helpful and made the process easy. Very friendly staff.

I see that KAMRAN is not happy with the service! I told him not to go with them even though we both do like BMW brand.I went with a $170k S-Class instead because initially when we went to BMW to look at M760li the salesman wouldn’t show it to us because apparently it’s for “SERIOUS BUYERS” only! LOLWe picked up both of these cars the same day. At Mercedes the whole crew welcomed us when we were picking my Mercedes whereas at BMW only the saleswomen which she was begging for help!It doesn’t matter how good the brand is if the services sucks!In few words, very unfriendly atmosphere!

John Redden is an excellent sales person. This is my third BMW purchase from him. I am happy with the sales and with the service at BMW Westlake.

Very accommodating and professional

Everyone at the dealership went out of their way to be sure I was completely satisfied with my experience. Every employee I encountered; whether involved with my sale or not, said hello and made sure I had everything I need. I would highly recommend this dealership if youre in the market for a new or used BMW.

These 2 wonderful salemen (Jimmy & Steve) HOOKED ME UP!!!! I LOOOOVE MY CAR!!!! They are VERY professional and fun!! They REALLY worked hard to give me what I wanted! I did a little whining and almost crying, but, Steve made my husband laugh and feel comfortable. And in turn, got me to relax and we all came to a GREAT compromise. BOTH Steve and Jimmy were an absolute pleasure to work with.I wanted to add, that Justin was the other wonderful male species that added to my excitement of my car purchase as he so graciously showed me the details on the car before driving off the lot. He was VERY personable and accommodating. He was not annoyed at my antics (dancing/laughing) while in the car. All of these guys were a breath of fresh air!! If only EVERYONE in sales could be so honest, down to earth and personable as these 3!!! THANK YOU FOR MY BEST CAR EXPERIENCE EVER!! And I have had MANY!! I have leased for 20 years, every 3 years!! This was my FIRST purchase...hopefully, for life!! Thank you Jimmy, Steve and Justin for a memorable experience!!!! :-))))Hey FRED!!! You were very nice as well!! You have a GREAT team!!!

Had a great experience with the BMW Westlake service team. They assisted with my purchase of a vehicle off of lease, then were able to quickly bring it up to speed on the service side so the car was (nearly) as good as new. Brittaney and the rest of the team did a great job!

We recently purchased a 2017 BMW X3. We are very pleased with our experience at BMW of Westlake. The staff was friendly, knowledgeable and very informative. We felt we were given a fair price and would definitely consider BMW of Westlake for our next purchase. In particular, Ken Delk was extremely professional and we never felt pressured to purchase a vehicle. Ian Filo was very patient with and extremely knowledgeable about the vehicle and it’s functions. He is a true “genius”! The Business Manager, Mike Niedzwiecki was very friendly, well prepared and thoroughly explained all of the documents we were signing. Thank you BMW of Westlake! We will definitely recommend BMW of Westlake to our friends and family.

Just ok, never even got a thank you for purchasing my 4th car from them. Would NOT buy another car from them.

Thank you Jerry Mancini. Jerry was a absolute pleasure to work with, he even came in on his day off to accommodate us coming from another state. He was so helpful in describing the car to me over the phone and via email, so prompt and friendly. We Drove 335 miles from Kentucky to purchase a car...That tells you how great they are!!! I will buy my next car from Jerry and BMW of Westlake.Awesome, A+++ in every way.

Fast, friendly and courteous.

Had an awesome experience. Helpful and friendly staff. Thankful to Rob Nazarczuk for the awesome deal and finance team particularly Dan for making things smooth and seamless.

This dealership was extremely attentive to my recent purchase. They are very professional and client oriented. I’ve worked with many dealerships over the years and this is one of the best. They go above and beyond! Fred and Nez are great guys!

This was our first time working with westlake BMW. We were extremely pleased. The original plan was to look around and visit other BMW dealerships, However our salesman was so amazing we knew this was where we wanted to buy from. It was a great experience and we love our new X5.

Recently purchased a pre-owned Audi Q7 from Travis. I couldnt be happier with the purchase. Overall Travis was fantastic to work with. Every thing was super easy and smooth. Not your typical pushy salesmen mentality that has you running towards the door. The entire experience was painless and the car is AMAZING! We will definitely do business with them in the future!

Very nice people and a great place to buy New or used vehicle... will be back.

What a great place to buy a car. Nez was very accommodating and made it fast and easy and still answers whatever questions I have. Best car buying experience hands down!!

My experience at BMW Westlake was far superior over several other dealerships I have worked with in the past. From the moment I arrived at the dealership, I was greeted by Chad Cyrus. He was kind and knowledgeable. He answered all of my questions and was not pushy. Because of the service he provided, I have referred some employees to him specifically. He truly sets the standard for exceptional customer service.

Had an amazing experience buying my Audi A7. I had the pleasure of working with Travis Connor and Steve David. I was out of town during the process but Travis made it effortless and fast. No pressure sales ever...I will be back and definitely refer anyone I know. thanks again!!

Didnt clean my car very well after it was serviced....

Very pleased with this dealership. John Redden assisted with my sale and was a pleasure to work with. Financing was a breeze with Mike. Overall everyone we came in contact with made the car buying process enjoyable and seamless.

Kelly Cavanagh was great to work with. She made everything quick and efficient. Harry our product genius explained everything to us in a language we could understand.All very nice people and we will not hesitate to buy our next vehicle from them!

Chad Cyrus was a pleasure to deal with. He always returned my calls and emails promptly. He delivered a loaner for me to test drive and delivered my new car right to my driveway so I didn’t have to drive far to get it. He was always pleasant and knowledgeable. I also loved having the Genius come to my house to show me how to work everything. I would definitely buy another car from Chad and BMW of Westlake.

Have been working with Jerry Mancini for a few months now to make a lease end exchange so to speak. I have been interested in the new BMW 5 series. Had had a 2015 535 m-sport coming to end of lease and needed to make a decision on what to get next. I had had my heart set on the 550 M-sport but they seem to be in short supply this season. I had been looking at the web page for weeks and missed my opportunity. Nevertheless, working with Jerry, I found a beautiful 540 M-sport with every option and after driving her, felt like a perfect transition from my 2015 which was my first BMW to this beautiful 2018 540. Im very excited today and even got a monsoon to greet me after taking ownership of her. I have never had a complaint with Westlake BMW. I have always appreciated their service. It is a bit far from my home but that doesnt matter. Ill drive to Westlake for the quality of the service and for their dealership. It is comfortable, the staff are excellent. Im a BMW owner for life. Thanks Jerry. Thanks BMW of Westlake.

Great leasing experience with Chad Cyrus. He worked hard and communicated effectively to put together a lease that met our needs, all the while beating out the competition. Highly recommend him! Nate was also very knowledgeable and thorough explaining the options and technology of the car. Overall great experience from BMW of Westlake!

We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to none. Delivery is exceptional with a dedicated genius (Nate) to spend all the time necessary to become familiar with the latest BMW tech (of which there is plenty!) And by the way Nate participated in the original vehicle hunt giving us the grand tour of the vehicles features. Additionally the support after purchasing is superior. The maintenance and attention given by the service department is great. ..................... and the vehicle is awesome........

I have had two great experiences purchasing a car from salesman Jerry Mancini. He is very professional and knowledgeable, while also friendly and easy-going. During my most recent purchase, Jerry literally spent the entire work day with me going over purchase and lease options, test-driving cars, answering a million questions, and putting up with my 11 year old who loves cars (especially BMWs). When we made our decision on a lease late in the day, Jerry and the rest of the staff worked past closing to get my car ready to take home that night. Jerry, Mike and Dirk all stayed past close to finalize the deal and go over my new cars features. Like the cars themselves, these guys are excellent and go above and beyond to take care of you!

Easy to deal with, true professionals.