A very positive buying experience. I’d been looking for a car for a few weeks. And visited more than one dealership while looking. I saw a car off-lease on the Nick Mayer website and thought it was reasonably priced. My wife and I drove up late one afternoon and met a sales associate, Arias. Looked at a few car options and he brought a car around for us to drive. Arias joined us on a 20 minute ride asking a few questions and filling us in on the car we were driving. Soft sell, informative, helpful and pleasant. We sat down in his office and discussed my trade-in. He brought his manager in and we struck a hand shake deal. I came in the next day and presented my trade-in. They actually improved the price of my deal. The finance manager, George, met with me privately, took care of all the finances(very informative) and I was out the door in less than an hour. They had the advertised car in stock, respected me as a customer and my time, and delivered a deal that was favorable to us both without the typical car dealer harangue. After the deal was completed one of the managers introduced herself, thanked me for my purchase. Was interested in how I chose them and then encouraged me to reach out to anyone at the dealership if I had any questions. I had a good experience and would certainly recommend them, if you are in the market for a car.

Shady dealing with this group. Working on a deal and asked to fill out credit application, filled out and find out they sold the car out from under us. Went several hours with no contact and final word was we told you we had another buyer. Wouldn’t recommend doing business here.. sorry attitude from salesman as well.👎🏻

This is long over due. I bought my car at the end of February. I received (in my opinion) 10 star service. Anything I needed, they were willing to do. My sales person and the store manager were wonderful.

Nick Mayer Lincoln treated me well. This was my first experience with them and I am happy to say they were much better than the Ford dealership I have been using for 26 plus years. Competitive prices and rates. I will post more in the future if there is anything dont like or do like.

So happy with my new Corsair! They were so patient walking me through all the instrumentation. No pressure tactics. Just friendly service. Very knowledgeable. JR Gannon was awesome to work with.

Michael Ruksenas was my salesman when I visited Nick Mayer Lincoln, on Memorial Day. Even though I was interested in a used MKX, my girlfriend and I were treated like gold by Mike and the other staff, including George the Paperwork Guru. Service after the sale was very satisfactory, as I needed to have an issue fixed two weeks later. Isaiah Morrow was excellent to work with, as my Service Writer. I look forward to buying another used or new Lincoln product from Mike and this dealership!

The staff is very professional, courteous and friendly. Highly recommend this dealer.

I purchased my car here about 3/4 years ago. I have also taken it back for all of its service needs. Everything has been a very good experience.On my last service, which was yesterday, there was a serious lack of communication, which left me pretty frustrated. Although the service department dropped the ball, and lacked handling the situation as well as they could have, the manager Kevin stepped in and handled everything with the type of service and professionalism you expect from a Lincoln dealership.Overall, I would still recommend using this company for any of your car needs. All but one experience has been 5 stars, and the one incident that was not up to their standards was quickly addressed by management.Thank you Kevin for your sincere efforts yesterday~

My experience with Nick Mayer Westlake was fantastic! I bought a Lincoln Aviator Black Label. The salesman I dealt with was Micheal Ruksenas. I never did walk into the dealership. Michael answered all my questions remotely, and I had several. He also did a video walk through which was helpful. Michael delivered the vehicle to my house for a test drive and to experience the car in person. Why this is so impressive?? I live 150 miles from the dealership. Now that’s customer service. I traded 2 cars and they gave me what I thought was fair. Overall, I would recommend this dealership and salesman if you’re in the market for a Lincoln.

We got our second car from Nick Mayer Lincoln in Westlake over the weekend and cant say enough good about our experience. We had exceptional service all around, and the dealership was very clean and had friendly staff. We worked with Michael and strongly recommend going to him if youre looking to get a Lincoln.

Daughter got repairs and oil change

Matt was first class in attention & service.

So I saw a van they had listed online, I sent a request for info and promptly received an email and text. The van was not at their dealership, it was being detailed. The guy I spoke with said he would call me when it came in. Three days later I get an email saying I missed my appointment and it suggested I set a new one. I never had an appointment. So I email and text the guy to see if the van is back from the shop. No response. The next day I get an email from Krissy who wants to know how I liked my interactions with them and if she should assist me. I reply back I would like to see the van if it is there. Two days later another guy emails asking how I liked my service and if there is anything he can do, I reply back I just want to look at this van if its available. No response. A week later krissy text me asking if she can do anything for me because she want to provide the best service, I text back I just wanted to the van but I feel like its not happening and I have no faith in her company. No response, over the next couple weeks I get a hand full more of how can I help you texts with zero response to my request. Today I received my fifth or sixth text from her, still never saw the vehicle and really would rather not work with them but she asks again how can I help you. So with her text and emails, the original guys and the managers I have had at least 12-15 contacts, and have never been able to see the vehicle they listed. I did drive out there and ask to see it at one point, not giving my name and was told they dont have that vehicle. Not sure if the texts are sent automatically or what but its like no one has ever responded to my request to see the van. I cant really recommend them I would suggest you dont give them your phone number or email. Craziest dealership I have ever worked with the entire thing is just weird, was the vehicle there ever? Did my texts ever reach a human? Am I doomed to be spammed by them for the rest of my life???

Great experience!! Highly recommend this dealership. Bought lot of cars from various dealerships but these guys are different. Honest and No forced sale tactics.

Bought a car from these folks…great experience!!!

Got my key but not happy that I had to purchase 1 but clean and fast.

Did an instant cash offer kelly blue book. They begged me to bring the car in, and then when we did they lowballed me. They complained the car doesnt have all wheel drive when that was clearly specified in the Kelly Blue Book that it does not. Total waste of a time, and unprofessional dealership. They will lie and do anything to get you in there.

Sandy and Sue were the 2 lovely ladies that I had the opportunity to work with and they were both super. They went above and beyond to take care of my situation. I want to thank both of them and say that I recommend Nick Mayer to anyone looking to buy a new or used Lincoln. Thank you.

Had great experience at Nick Mayer! Had been looking for a particular model for awhile and finally found what we wanted at Nick Mayer. Being in Atlanta and knew nothing about this dealership, we called and was connected to Tami. She was very pleasant to talk with and made things very smooth and easy for us. Once we arrived to pickup our car, the staff greeted us and treated us kindly which also made our first trip to Cleveland worth the visit! We love our SUV! Thank you Tami and Nick Mayer for a great experience!

Always courteous, fast. Best place to go for service in my mind.

Thanks, Love 💘 My 2021.

I had a pleasant time getting my car from this location. As soon as I walked in, I was greeted with a warm welcome. Ken Wagner ensured the safety by adhering to the social distancing rules and it was refreshing that the staff cared about their customers. There was no pressure to purchase my Lincoln MKX vehicle as Ken walked me through the process and I felt comfortable. It was a pleasure to work with JR as well as he took his time with the paperwork process.

Bought a car unseen and never test drove it until it was delivered to my driveway 5 hours away. Communication with Michael was easy, honest and painless and stress free. Well pleased!

I have always loved this place but I am beyond thankful! My car battery died at 530 PM on Friday not only did sandy get my car in so quickly. They had a loaner for me so I could make my class and conferences over the weekend!Love you guys and am so thankful for everything!

Great experience. No pressure like the others. Friendly staff. Very knowledgeable. And they were super patient as they walked us through all the features. Love our new Corsair!

Internet purchase from out of state. Barb in sales, made this purchase and delivery flawless. Would recommend the dealer to all. Very happy, vehicle was delivered spotless and road ready

Love our Lincoln Nautilus we bought here. When we purchased it they told us they would come get our Nautilus and drop off a loaner. Had 2 service visits and this still hasnt happened. First was the first oil change, so I can see me having to waiting in lobby. Second time I had oil changed and some warranty repairs. The work would take a day or so. I had to bring vehicle in and pick up a loaner and the vehicle they gave me had very little fuel and was dirty and had smoked a lot in lt. The smell was overwhelming. Next day I returned it and picked up my vehicle I complained about loaner and all I got was a sorry. They did not stand up to the Lincoln promise. Service did repair the vehicle properly. Dont know if they sanitized it or not . We did after afterwards.

Great staff and Service, answered all my questions and made sure I was very comfortable before I left.....will definitely be returning. THANKS AGAIN Chris & Billie

Good Service & PriceI enjoyed doing business with salesmen Kenny Wagner. Kenny was attentive, provided great professional service, and ensured I was satisfied with my purchase. If I need another vehicle, I will be giving Kenny a call.

They were just awesome especially Nick at the Quick Lane I had a free oil change and tire rotation from the coffee quiz on Fox 8 I called they got me in within a couple hours and everything was beautiful I will definitely go there in the future

Great buying experience. Ken Wagner took care of everything we asked for and more. We were treated as valued customers and will go to Ken next time we are looking for a car.

The service department is seriously lacking in the customer service aspect. Since buying my MKC I’ve had nothing but problems when any issue arises. They messed my financing up, & lied about getting free lifetime map updates. They were suppose to pick my car up for service yesterday, after being an hour late I called. They offered no explanation as to why I didn’t even get a call from them. They finally picked it up this morning! When they called for payment I was told they had already left to bring my car back. It’s maybe a 15 minute drive. Over an hour later still no car. When I called to see what happened, once again no explanation & was told they would get it back to me ASAP. They should be keeping the customer up to date. No one should ever have to call when the delays are the businesses fault.

Ken Wagner is the absolute best. If your looking for an honest salesman he is it!!! Just a wonderful experience. Thank you.

I was upset over the unexpected news that the car was in need of new tires. In my opinion, it was very premature. Your service manager was good at explaining. We were able to come to a agreement that was good for both us and your dealership. Thank you. We will be back. Chuck Capell

Thanks to the patience of one Laura am very pleased thus far with what will be a meaningful relationship with this Dealership

Barbara Banda is the best. She is professional. Friendly. Knows her cars.I was a Mercedes owner prior to becoming a Nick Mayer Lincoln Car Owner. She made it so simple.Their customer service is top notch.They do a far better job of taking care of their customers than Mercedes.

The people are nice and the service is fast

The sales team is phenomenal. They go above and beyond any other dealership. This is the only dealership I have use for the past 20 years. My family and I have leased probably 12 different cars in this time. Always terrific service from the sales team. You never feel pressured or forced into purchasing a vehicle from this dealership.

Great service department, Ford couldn’t program my factory remote start but nick Mayer did it in 15 seconds and didn’t try to charge me $400. Very happy. Way better than ganley middleburg Lincoln!

I went to Nick mayer looking for a new car because I was in a accident and my old car was deemed a total loss. I found something I liked and everything was going well, but I wasnt exactly happy with what my payments where going to be, so I put a deposit down in order to hold the car, because I wanted to go through another financing source in order to get a lower monthly payment. I put down a $200 deposit and asked them that, if I didnt get the car will I get my deposit back. They told me YES!! so while I was waiting to here back from the credit union I was trying to get financing through Nick Mayor called me multiple times a day trying to rush me. I told them that I was still waiting to hear back, so while I was waiting, my work van had broken down which caused me to start looking for a vehicle that was more fitting for what I do for a living. I was in a rush because I had jobs that I was currently working on and needed something I could put my equipment in. So I found something that was a far better deal and fit my needs. I called Nick Mayor to let them know and requested for my deposit to be returned and very rudely they told me no! They were upset that I didnt buy the car from them even though they had already sold it! They still havent returned my deposit. I just want my money back! I if you are shopping there and they want you to put down a deposit. I suggest you dont, because if you dont get the car they will keep your money!

Went for oil Change . Had a loner to useAmazing service with Mr Dave Moga. I even got some weather mats w/MKC logo. Love em prefect fit. Great price too!! I love Nick Mayer in Westlake...

Great sales team that wasnt overbearing at all - Paul was super nice and super easy. Finance team made the process even easier given I had my 2 year old daughter with me. Service team is the best Ive dealt with. Top Notch all the way around!! Thanks Nick Mayer!

Everything was great. I came in knowing exactly what I wanted. I was pleasantly surprised that I was not hassled at all by sales or finance on up selling packages. Chris Novak was great as well even after the sale. I was getting ready to leave town and he made sure I got what I needed in time. Great job dude. I would even make the drive again from Youngstown if my next car is a Lincoln. Thanks again!

I had a great buying experience here thanks to John Landskroener! I found the car I was looking for online and John accommodated my schedule to come in and view the car which led to me purchasing the vehicle the next day. John and the team at the dealership were very knowledgeable even though the car was not a Lincoln. There were no push sales tactics and I felt like John had my best interest in mind and helped me to feel comfortable I was getting a fair deal. I would highly recommend considering this dealership when looking for your next vehicle and will steer my friends their way in the future.

Purchased a used car for work/school transportation for my children from this dealership and was very impressed with the service and facility. The car was immaculately clean and drives well. Michael R. was particular helpful and the overall experience was as pleasant as Ive ever had purchasing a car.

Dana waited on me in service, she was fantastic

Sandy in the Service Department is the best! Sandy treats her customers with courtesy and respect. I wish there were more like her in this business.

I purchased a used 2017 Ford Mustang GT Convertible and it only came with one key fob. I bought this car from out of state and ask all normal questions before buying. I messaged my salesman, Paul Prenatt, when it got delivered and he said the one they sent was the only one they had. He said back to me in messages that he would get one and mail to me. I still have the messages and no extra key fob was sent and ignores messages now. I called and ask to speak with a manager and he said he would get with Paul and get one sent. Guess what? I still have no extra fob. This has been going on since early December 2019. The carfax also said no wrecks and I ask Paul if their was any issues with it on the phone before buying and he said no. When the car got delivered it was dark and really couldnt see the car very well. After examining the car the next day, I noticed wavy spots on the front bumper where either someone tapped something or someone else tapped it. It is noticeable if you look at it but was told no damage at all. Between both these issues, I would not recommend this dealership at all. Appears they just want to make that $$ and thats it. I would give 0 stars if I could. If you all read this and want to take your car back I would be more than happy to let you since your salesman Paul Prenatt left out very important mishaps about the car.

Pushed me up out of there quickly....

Clean and great customer service

I have been to your quick service department prior to this visit several times with my truck and my daughters vehicles. They are always thorough in the inspection and do a very nice job. The manager, Dave, is a very personable man and explains everything. I highly recommend this business to my friends. Thank you. Jim Laule

The worst, shadiest car dealership EVER! Never will I go back there, or recommend to anyone. They will promise anything to sell a car--and then not deliver. I lost about $4K due to this dealership. They are the worst.

They always go up and beyond to help. Dave in the quick lane took time to research a part for me and he saved 300 dollars. Then he washed my car twice to make sure it was clean since its white. Great dealership!

The best all around buying experience that I have had. Test drive, salespeople, product knowledge was all great. Feel like I received the best possible deal, literally could not say no. Thanks so much!

Super quick! Stopped in for an oil change. They changed the oil, topped off my fluids, washed my car an had me back on the road in no time! Very clean facility and nice people! Ill definitely go back for all of my service work!!!!!

These guys are spot on! I would give them 6 stars if I could. The level of excellence never ceased. You are not treated like just another customer looking to buy a car, but rather a valued client. I never felt like I was pushed to buy. They continued the excellence even after I purchased my vehicle. I will be purchasing all of my vehicles here from now on.

Meant to write this a few weeks back but got a little busy...let me start out by saying this is hands down the most respectful and genuinely nicest dealership Ive ever been to. Ive lived all over and bought many cars but have never been somewhere like this. From the second I walked in Chris and his manager Mr. Chapman took care of me and found me the perfect vehicle for my wife and I. I just want to say a huge thanks to people like chris and Mr. Chapman for caring so much about not only your job but other peoples feelings and worries. I look forward to doing business with yall many times going forward. Thank you Gentlemen. A+++

I have never been more impressed. This place is amazing and I will never go anywhere else. Everyone is always so friendly and make sure you are well taken care of. Even the service waiting room is comfortable and welcoming. My wife and I will be customers for life.

Showed up after finding a used vehicle (non-lincoln) we wanted online. We were treated exceptionally well from the moment we were greeted by the front desk to the moment we left. Financed with the credit union I work for and no issues on that end whatsoever.Great work. You could run a clinic in customer experience in an industry that sorely needs it.

They were so awesome and helpful when purchasing my first car! Eased my nerves and were all very patient with me! Go see Scott for a wonderful car buying experience!

I bought a used Jeep Wrangler from Nick Mayer Lincoln. My salesmen names were Chris and Bill. They were very friendly and knowledgeable. One of the best car buying experiences Ive had. I am definitely going to refer my friends there.

Nick Mayer Linkoln is always kind and courteous. Funny to think there are still service centers that put customer service first. Great selection of vehicles. I will buy from here again. Ask for Nick Nunnari for service!

Nick Mayer Lincoln is a great place to buy a car. The staff is knowledgeable, friendly, and no-pressure. The dealership itself looks great with all the construction they had done a year back. So long that I am buying Lincolns, I will get them here

Sandy was great

Ive been taking my car to Nick Mayer Lincoln for service for years. Ive always been more than satisfied. Friendly, courteous, professional, thorough and fast. Extremely comfortable lounges where I get more work done than at my office. I recommend them without reservation.

Barb at Nick Mayer Lincoln Westlake made our buying experience not only easy, but enjoyable. ALL members of the staff were professional and accommodating. We were treated with the utmost respect throughout our entire purchase. We would highly recommend Nick Mayer Lincoln Westlake!!!

I recently bought a ford truck from Nick Mayer. The whole buying experience was great, the sales staff was friendly and very helpful. Paul the salesman who worked with me on buying my truck was phenomenal. Financing was very simple and they helped me get the best rate possible with my credit. I shopped around for a couple months and no one else could beat the price i got. I got a Lincoln premier warranty for my ford truck, and for a great deal also. I will refer my friends and family to Nick mayer anytime.

I am on my 2nd vehicle from them and I just admire the way they do business. They never fail to make me feel special long after the sale has been closed. Their service department I is excellent and they have a very nice waiting area.

I had a really great experience when I was looking for a new car. I felt comfortable and everyone was very patient with me. I had a lot of questions about how to use the controls, and I got a very detailed explanation. I would definitely recommend Nick Mayer Lincoln if you are in the market for a car.

I bought a 2011 Ford Taurus SHO from Nick Mayer Lincoln and had a positive experience. I have been buying my cars from there since 1991. Always had great transactions from the sales floor and the service department. I would recommend buying a car from this second generation dealership. Nick Mayer Jr has always taken pride in his customer satisfaction.

Attempted to schedule service during the morning of Dec 4, 2018, no one answered, voice mail left, no one returned my call. This is not the first time this has happened. Brought my vehicle in for service in August, stood around in service area for 20 minutes with all kinds of people walking around (service techs, salespeople, etc..., no one bothered to ask me if I needed help. I ended up wandering around the administrative service area and finally found a lady who obtained assistance. Brought vehicle in for service shortly after delivery of the new car for build quality issues. Problems were claimed to be fixed, however they werent, had to bring to another dealership to fix the problems. Never received a thank you letter from the owner of the dealership for my new vehicle purchase. And this is from a dealership which prides itself as being the best from Lincoln?

Started off good,ending bad.you need to train your emplyees! Was approved by a Bank,from this dealership,Took off time from work to come in to sign papers.Came in just to be insulted by George,Michael overall was good,ended up walking out.never again..

The quickest,kind, knowledgeable deal we have made in buying a vehicle .So easy to deal with no nonsense dealership would HIGHLY recommend them.Thank You Ken for your assistance!

Wonderful and respectful interaction with the service dept . Sandy was a delight . Professional throughout my experience

Extremely satisfied with experience at Nick Mayer Lincoln. Wont hesitate to go back when its time for another vehicle. Brett, Mike, Eric, and George promote the family friendly feel throughout the selection and purchase. Thank you Nick Mayer Lincoln!

Great service experience! I loved that I did not have to pay for an oil change and tire rotation. Didnt even need an appointment. They washed my car for me too. I felt like I was leaving in a brand new car again.

As long as you lease or purchase and financially bound to this place you will be serviced. As soon as you paid off your vehicle servicing you and maintaining you as a satisfied customer becomes secondary... Unfortunately way to common throughout the auto dealer business!

Nick N (service advisor) Sandy(service advisor), Mike, Dave, Frank (parts department) all AWESOME people along with a great facility and other great staff, always will get the job done! Family type atmosphere, professional type experience.

I recently moved here, I had good experiences with the Quick Lane at the dealership I purchased my car from in another state. I took it to Nick Mayer for an oil change, and they reported that my right front inner tie rod needed to be replaced. On the phone the service manager described it as very loose. I took this as an opportunity to test their honesty to see if I should use them for future service on all of our family vehicles. Three other mechanics looked at it and reported no problem. Three others!! They also wanted $60 to replace a cabin air filter - its so simple it doesnt require any tools. This place is too expensive and I dont appreciate them making things up about the condition of the car. They did the oil change quickly.

It was after 6 p. m. and Quick Lane closes at 7 p. m. I spoke to Dave, the manager. I told him my tire wasnt holding air and that I had to work the next day. I was worried I would have a flat by morning. Without hesitation, Dave told me to bring the car in and he would do what was necessary. I apologized for him having to stay late and he wasnt phased by it.Sure enough, there was a nail in my tire and not only did they patch it, but washed my car as well! I call that excellent customer serviceand going above and beyond expectations!!

Great People to work with! Easy to do business. No hurry no hassle. Would highly recommend.

The folks at Nick Mayer Lincoln were so helpful & kind. Got the car of my dreams and was treated fairly & respectfully. No high pressure here, just really good customer service.

Had to get a vehicle ASAP. Was looking at used online, pictures were not of the car and it had been in an accident. Engine and under carriage was in sound running order. I got the car for a fair price and have to do some work to it to make it what it needs to be. Being from out of state it has been a bit of a hassle getting the paperwork together for plating the vehicle. Gus at the dealership was extremely helpful in getting everything together I needed information wise and dealing with my many phone calls. Over all it was a good experience and different for the purchase of an out of state vehicle. Grateful I had someone to deal with with experience and patience.

Although I didnt buy a car, but the salesman was just one of the best talk about a dealership that made you feel like you could actually breathe no pressure take your time let me test drive as many cars as I mention my salesman the gentleman named Ken was just the greatest, If know anybody whos looking for a car I definitely Im going to tell them to go to Nick Mayer Lincoln .

Amazing customer service, personable and not pushy sales people! They listen to the customer and their needs while offering suggestions but again never ever pushy! Jim really helped my husband and I get the car that fit our lifestyle and needs!!

Nick Mayer have a great team in sales and service. My personal thanks goes to Nick Nunnari and Sandy Zacharias in service. My experience with them goes back many years. They treat customers with respect and individual attention. Always calm and with smile even when they are multi-tasking and sometimes so busy. Paul Nadig

Sales rep was was a sweet man. Very pleasant, wonderful test drive. After that, they Low-balled me so badly with my trade in value (KBB minimum for my car in this area is $9500; they offered me less than 2/3 of that), I found myself quite insulted. Frankly, I could easily pay cash for any of the brand new Black Labels on their lot if I felt so inclined, but because Im younger and showed interest in a used one, I suppose the best thing to do was to get me to leave the property as soon as possible. Mission: Accomplished. Your loss. I will never buy a car from you.

I pulled into Nick Mayer looking for a used truck and was amazed by the selection..After 4 test drives I was put in the perfect truck.The sales team really worked with me to get me where i needed to be in the truck I selected..Being a used Ford I was very happy to know I could get it serviced there also and have taken it there for all the oil changes sense..Just recently with winter coming I wanted to put new brakes on it and when I told the service Mgr. I had to be at work by 3 he put 2 techs on it to make sure I was out of there on time.I just didnt expect this from a dealership..I have sent 4 friends and my niece there and have all purchased from them and rave about their buying experience..I also take advantage of the free car washes..About 2 times a week..lol..A friend and customer for life at Nick Mayer

Very nice cars reasonable pricing af saies peopie whom listen .

Amazing customer service, very attentive, did everything possible to get me in a new car. Highly recommend! Amazing dealership!

My family has been buying cars from Nick Mayer for the past 35 years. I have tried other dealerships but I always go back to Nick mayer. They offer excellent customer service and are always honest. I highly recommend that you stop by the dealership the next time your shopping for a new or used car or if your just looking for a good service center.

I have an MKZ hybrid and I love my car. Though my ex is a service advisor there, he and the entire service department team are great to work with them.

The service department / body shop did a great job repairing my car. The work was professional, on-time and within the initial estimate. Thanks to the team and to Billie Chapman, sales manager, for all of your help in this!!!!

This is my second MKZ and absolutely love the car. The first week all I did was drive aimlessly. Very comfortable and the adjustable suspension mSkes it exciting to drive. Great staff!

Our experience with this dealership was totally frustrating.We looked at a car and were assured if we wanted to buy it we could pay with a credit card. When we came back later that day to buy the car, there was suddenly a $3000 limit on what we could put on the credit card. The finance guy even called the sales guy to ask if he had told us that we could pay by credit card and he said yes. Still - no deal; we had to pay with cash, credit and a check. During the purchase we were told that the title work was being sent to our State immediately. Yet when we went to our Secretary of State office and asked if they had the title work, (after waiting for 1 1/2 hours) it wasnt there. We called this dealership and were told that they DIDNT OWN THE CAR. They didnt have the title AND we had to wait for the previous owner to pay off his underwater loan AND for his ex-wife to also sign off on the title. When the title arrived 28 days after the sale, it had the wrong sales amount on it; the Secretary of State here noticed. We hope it will be processed. We were subjected to high pressure sales tactics to purchase an extended warranty. I called to complain 2 days later and didnt receive a return call. They seem interested only in making a sale - customer service is limited.In summary, none of the above is what is expected of a reputable dealership. We were very close to calling the Attorney General of the State of Ohio to verify if these practices are legal in that State.

See scott in sales good guy good service dept

Great service

The service department at this Lincoln dealership is truly outstanding)0ll) my

Checked my brakes for wear, investigated issue with Tire Pressure Monitor System (TPMS) sensor, gave me a discount on my oil change without a coupon, rotated and inflated my tires to the recommended level, and even washed my vehicle free of charge!The new waiting room is really nice-looking and comfortable. Its very nice of them to offer complimentary food and beverages (e.g., coffee and soft drinks).

Im new to the Lincoln Experience. Gotta say that so far Im loving it.