Laurel BMW in Westmont Illinois is the best service center in midwest. From the service adviser to the service technician they are all the BEST in customer service and taking care of my car.I rated them ABOVE AND BEYOND. To my service advisor Jay Boise youre the best.

Michael Buzzelli is the best in the business. Hands down one of the best service department in the United States of America! He always keeps you updated and returns your calls right away. All around great service staff and beautiful new service center. They completely serviced my 2010 650i and really made it shine in the detail department.

Ive been going here to get my vehicle serviced. My service advisor James Randall was extremely kind, professional, and understanding of my needs. I felt welcomed by him to be a part of the BMW family and will be coming back to this location for any of my vehicle needs whether it be for sales or service. Thanks again!

Customer service and communication were excellent. I had a lot of work done and it was done in a timely manner. Thanks guys!

CJ is a fantastic professional salesman woman. She had worked with us twice when she has not had the car we needed. Even though she could not make a sale she wsd beyond nice to us and gave us indispensable advice.I cant wait to buy a car from her.

Went for an oil change and they quoted me 1 price for brakes. Didnt do them there. They called me a couple days later and price was $500 higher than original quote.

Truly a terrific team here for both parts and service departments! These guys are one of the few actual Motorsport certified service centers for BMW in the midwest so they know race cars and readily stock parts and know how to work on them in a pinch.

Grat service, good people

I needed a part, and normally Ive always gotten a courtesy 10% discount at this and other BMW locations. When I asked for a discount, they guy said, Exactly for what reason? I dont mean to sound like a jerk, but why should I give you a discount?I replied, Because Im a repeat customer, and Ive always gotten a small discount from any BMW dealership. He refused to give me any sort of discount, but pointed out that if I was a member of some Chicagoland BMW car club, I could get 15% off just for being a member. All I had to do was go to the clubs website, sign up and wait to get my card from them in the mail. He also kept reiterating how he wasnt being a jerk. I didnt have time or patience to continue escalating the issue, so I paid full price at $90-something dollars.Well, older Hispanic guy working the parts counter on a Saturday, you WERE a jerk, and I will be getting my parts from ANY other BMW dealership besides Laurel BMW from now on. Im sure you dont care, but you lost a customer over less than a measly $10 dollars.Great job, jerk!

Friendly knowledgeable affordable and timely

Excellent service, thanks.

Worst service they don’t know how to be polite or fix it right the first time

My best car purchasing experience till date

Went to get a recall done. Efficient, clean and taken care of very quickly. Friendly staff, know their stuff. Had a coffee while I waited. Will go again.

Went there and wanted to change oil but they found so many issues and they fixed all, best thing is warranty covered everything

Exceptional service department, the service is always there to help and cannot wait for the new location to open!

The service guy I talked to was disrespectful. Wouldnt answer a straight forward question.

Helpful staff, but no car washes during construction, boo.

Routine oil change. Service staff (James), was very good.

Always excellent service.

Very good service

Great dealership

Good people

Free car wash