Went in to transfer a line and get a new phone. I think every single sales rep, including GM, helped us out during our time there. They were the friendliest guys I have encountered in a while! This was the best phone buying experience I have had. Will definitely be going back in the future.

Had a problem with my phone. Figured it was time to replace. Made an appointment and was stopped at the door rather than shown in. Was told they couldn’t help and sent to another store. Confirmed there that phone was not restorable. Wasted a day. Ordered a new phone online. This place was completely unhelpful.

Thay need to work on customer service a bit some are friendly some are not, verizon tower services need to be addressed customers pay top doller and expect the best coverage 19 year customer hearIn response to Verizon ownerI appreciate the fast response.. this issue is gonna be at a corporate level.. priority signal should be given to verizon customers paying a bill on the towers, the towers are overloaded with bandwidth from other carriers piggybacking on coverage due to over sold towers, from allowing other carriers to access it, I get it verizon motto is to make money,the nicest phone in the world is uselessWithout signal

Great place they helped us greatly after dealing with a non corporate store. That was our fault for going there but these guys fixed everything.

Felicia with Verizon ( real store) has been amazing. She moved on my concerns, and was very patience with me. Focused on me until I got all my issues resolved. Followed by me keeping her posted if I didnt get my new phone or anything other questions I may think of later. Ive always liked this store, never had to go in much. When I did everyone has given me excellent customer service. Felicia I will forever be grateful for your assistance and kind words. I hope your a manager

The customer service from Lori was excellent!! Shes very knowledgeable and patient.

I cant get anyone on the phone anywhere from Verizon Ive called this store and I keep getting put into this loop of just the answering machine and nobody ever picks up I just want to know if you have a phone in stock so Im not driving over an hour to get there to find out you dont I need it for business today very very frustrating

I highly recommend visiting this Verizon Store in Williamsburg. It is a Corporate Store which has Verizons standard of excellence. Its hard to tell them apart from the outside so I recommend going online to find out. I had a major problem with an Authorized Retail Store (franchise) in Gloucester when purchasing a phone and contacted Felicia (store manager) at this location. She was very kind and understanding and resolved the issue quickly. I appreciated her professionalism and will visit this store in the future even though its an hour away from home. Im not saying all Authorized Retail Stores are crooked, theres a great one in Newport News, but make sure you receive a printed document showing total monthly expenses before agreeing to anything.

Horrible experience just awful spent 45 minutes with these retards on the phone was told to go into store for quick finish took 30 minutes more and left with my pld service as retardos cant port number correctly

Acted like they could care at all about helping me with my problem said call technical support we had been on hold for hours with them no one answered!

The service was fine, but the wait time was painfully long.

Friendly & knowledgeable staff.

Sales people are mindful and knowledgeable. A good experience.

Fast and helpful. It was if they were trying to help me find an excuse to get a replacement phone, which is what I really wanted.

Well its a chain store. Verizon could of should of let us know that we can save money by going on line. They offered the up grade on phone. Think it would have been nice to know I would save even more by going on line. I had not upgraded in years, as they would have known this.😜

Great place and I am please with the service.

All in all the visit to this store was great! Altho we had about a 30 min wait in our car before we could be seen, once we went in the store the service rep was awesome.

Always a great experience

Tim Dawson fixed the problem with my plan and ordered my new phone.

Good experience.

Hands down the rudest, worst customer service experience I have ever received, from Timothy, who very brazenly asserted to me he is the manager of this store while he was being rude to me, my family, and another Verizon associate. The story begins with me rushing to a Verizon store after my mother called me from a Verizon store in Orlando, Florida to let me know to get to a store ASAP as this was the last day for buy one get one iPhone 12s (all of the prerequisites For which we met, as we were adding a new line for my sister ) And if I didn’t pick it up today, she would have to get it and activate it there meaning I would lose service on my current phone till she got back 2 weeks from now. they were adding my sisters line and buying her phone there in Florida and I was to pick up the free one at the Williamsburg location, something the Orlando associate said would be noted on my account and I shouldn’t have any issues with, that they could call and verify with my mother if they needed to. I arrived at the store at 4:35, was by the door at 4:40 (store closes at 5:00 PM). After a few minutes, Timothy came outside to greet me and immediately seemed short, and inconvenienced by me. I explained the situation, and that there should be a note on my account, he assured me he had no idea what I was talking about and didn’t see anything under my account and that “that’s not how it works” Thinking I must be explaining something wrong or misunderstanding I decided to call my mother who was still at the Verizon store in Orlando with the wonderful associate she was working with, George . At first my mother attempted to explain the situation to Timothy, he was condescending and appeared to deliberately not want to understand. Rudely suggesting things we were clearly not looking for upgrades, adding ANOTHER new line at the Williamsburg store etc... His demeanor towards my mother was incredibly disrespectful and it’s a miracle I made it out of there without going off on him. The other store even told her they could see where Timothy accessed my account, verifying he absolutely could see everything Orlando could in the system. she eventually passed the phone to the Orlando Associate, George who also explained the situation to Timothy once again. He was also extremely rude to George, blaming him for causing “a negative customer experience”. Timothy did not want to hear any of it however and when left with no other excuses changed his reasoning to be “its 9 minutes before close, he’s not going to get in my store today”. Which is absolutely ridiculous, I was the only person in line and it was 9 minutes before closing AFTER he had argued with the 3 of us and had us explain it to him time and time again, which several times he left me waiting outside while he went in to do other things. If this was holding him up that was his fault not ours. I have over a decade of customer service experience And you ALWAY serve customers that arrived during business hours within reason. It doesn’t matter if it’s 1 hour, 30 minutes or 5 minutes. But that’s besides the point because it was a bogus excuse after he had been told he was wrong by 3 people. Luckily George Saved the day, gave my mom an extra iPhone 12 mini and worked some magic so my current phone could stay active and I can just switch the SIM card when she gets back.Regardless of who was right by Verizon policy is irrelevant. I’m not angry that I didn’t leave with my phone, I’m angry with Timothys unprofessional and rude behavior/attitude. No one in customer service, much less management should speak like that to customers.

Very friendly, professional and, right on the spot, and covid safe, go see laurie,,she is,a very good sales person

I was having some technical issues and the team at the Monticello location were wonderful. They were helpful, friendly,and resolved the problem I was having.

Fantastic Verizon cell phone and accessories store. Excellent and immediate service. iPhone and Galaxy phones are well represented here. Lots of phone cases, wireless ear buds and Bluetooth headsets as well. Tablets galore round out their selection. All wrapped in a high-end retail store that is a pleasure to visit. Lots of easy parking right outside the door.

Nice help selecting and setting up my new phone.

Great products and helpful staff, but slow store access and service due to the pandemic.....an unfortunate result.

Manny did a great job helping me purchase an Apple Watch. Even going as far as letting me try his personal watch on! His customer service, speed and knowledge was outstanding. NICE JOB MANNY!!

Great experience! Very helpful.

This store provided the worst customer service. Stay away from this place! The rep and the their manager were not knowledgeable, canceled our family plan by mistake, and gave us the run around for the entire day. They knew they messed up but would not admit. They kept telling us they close early, and will not be able to help any further. We left the store with our accounts shut down, and ended up going to an authorized retailer to get our situation resolved later at night. We are escalating this matter to corporate. Verizon should be ashamed to be represented in Williamsburg with this corporate store! Please avoid this place at any cost! If you need any store assistance, go to the other affiliates in town such as the one at Quarterpath.

Excellent service

Went in on black Friday and got some great deals on a few pieces of tech. The staff was relatively helpful. They have a decent knowledge on the devices theyre interested in. Theyre not bad but I wouldnt say theyre the end all to be all. The store is clean and well organized. I also needed to make a return and it was quick and easy. The location is also great.

All the staff was very friendly and helpful. Leon was extremely helpful and understanding and extremely knowledgeable. Great customer service. many thanks

This store is amazing everything is handled professionally it looks clean. Management and staff extremely friendly. I had an issue with My account that could not be solved anywhere else but they had the time and patience to help me out and I look forward to staying with Verizon. Also Joel deserves more recognition he was very calm and very supportive about everything and everyone seriously great store

Customer service is garbage. I went into the store and asked for help because I couldn’t get help over the customer service number; the employee literally said he couldn’t help and gave me the same number I called that couldn’t help.

I visited the store to check out the new Pixel 2 phone. A sales rep greeted me as soon as I walked in. They have both models in the store, so I was able to compare them with other phones. Pixel 2 XL...very nice. And Verizon doesnt add a ton of bloatware to the Pixel phones. Ordered mine right there. The whole process took only 10 minutes from the time I walked in.

Customer service was awesome, store was really busy when I got there the greeter at the door took my name I let him know why I was there and I was on the timeline I just needed to start service on this phone I have now. Greeter bumps me up in mind brought someone over to help me and got me out of the store so I can continue my day is on my schedule awesome experience cant say enough good things about these people

I was glad to get help with my cell phone. The ads were coming in and didnt realize that the cache needed cleared and also any icons added can bring them on. I appreciated the help.

After calling ahead, setting an appointment, and selecting a new phone that the salesperson said they had 1, and would hold it for me. I arrived at my appointment time, only to be told the phone I requested was sold. BUT, I could easily purchase a more expensive phone. This is an illegal practice known as BAIT and SWITCH. I not only left angry, but will be reaching out to Verizon headquarters soon about this.

Other than wait times sometimes, it is a great store to do business with. Customer service is top notch.

Staff was very helpful. I had issues with new phones and old SIM cards (ordered online). Young lady in the store got me all fixed up and was very polite.

Very disappointed with Verizon Wireless in Williamsburg VA. I called before arriving at the store to ensure that the phone that I wanted to purchase was in stock. Drove 35 minutes to get to the store and you guessed it, phone is out of stock when I get there. The salesman half way through helping me excuses himself to head into the stockroom and reemerged with 2 female associates and the proceed go change a large 6 x 6 cloth sigh in the middle of the store. I guess its completely acceptable to blow off a paying customer to put up signage??? Verizon customer service at the point of sale SUCKS!!!

As a senior citizen with seriously deficient tech skills, I have to send a huge Thank You! to Felicia at the Verizon store in Windsor Meade Marketplace. This is the 3rd time I have gone to her for assistance. And each time, she calmly and clearly gives step by step instructions on how to accomplish what I want to do. She takes Customer Service to a new level. She deserves a bonus!

Got things accomplished quickly.

Excellent customer service! Young ladys name was Felicia who assisted with the update on our GBS! Very knowledgeable and pleasant! Another young lady was kind to hold the door open as we were leaving as my husband was using a walker! A heartfelt thanks for the kindness and consideration!

Felicia is the rock star of customer service. She is patient and answered all my questions. She set up my insurance replacement cellular telephone and also set up my new tablet. She synched both devices so they basically look the same to me. Thank you. A+, gold star!

I am dependent on my phone for business and when that does not work, neither do I. In this case I needed the safety glass changed on my Gslaxy 9+ and while this can be done by the consumer, I chose the higher price exact the store to get professional installation. I am quite happy with the result. Also the glass cover has a lifetime replacement should it crack. Great place to go for help.

I had a good experience at this location picking up a phone I bought online months back. However, today, my account was brought up and handled without me even being present. I have been with Verizon for 6-7 years and have always been the only authorized user on my account. My fiance, who has his own phone plan through another service, visited this location to get a SIM card this evening. The store representative, Tim, asked my fiance for my phone number since he himself does not have Verizon. My fiance, not knowing the reason for my phone number being addressed, gives it to him. This ultimately results in my phone being turned off, while I am an hour away with a bill paid up-to-date. Tim asked for no ID, did not even take the time to see that there are no other authorized users on my account. This was careless and easily preventable. Although just a phone, and not the end of the world, the privacy of a persons account and information should be respected so much more than this representative displayed. Luckily it was a person beknownst to me and not some stranger off the street.

They are always so helpful and friendly here. They can fix my phone for my minor problems and answer all of my questions for me or refer me to their 1-800 customer service number for any further contract information.

Great customer service

Although I love Verizons service, I wish it werent so expensive. If their rates were more competitive, I think everyone would switch to Verizon. The staff at the store are very helpful and try their best to help on any issues you have. They get rather busy so there is a bit of a wait. But their once they get to you, they totally focus on you and helping with your needs.

KaceyTried to lie and upsell my elderly mother a phone and tablet did not tell my mom the extra charges just the device fees. Thank goodness she called me to check. Then when I suggested a phone she tried to sell her the most expensive phone style instead of the one that was half the price like I suggested. Really upset that your worker would try to take advantage of an elderly person.

Horrible customer service. Erroneously charged us almost 600 dollars when we switched to T - Mobile before T - Mobile had a chance to pay off the one phone. I called Verizon three times. The third time was to explicitly confirm we were getting refunded. Waited two weeks and noticed we still werent refunded. When I called I learned that they got our money and have zero intention of paying us back. T-mobile agreed to send us the money per contract in lieu of Verizon. Its the principle.... They got our money and thats all that matters. Thanks Verizon. T-mobile service isnt quite as good as Verizo, but very very close and at 1/3 the cost Im not complaining at all. We went from paying almost 300 bucks per month owing on only one phone and unlimited data to 110 bucks a month total with T-mobile under their military plan. And yes.... Its unlimited data. Zero regrets whatsoever and their customer service we found is orders of magnitude better. You actually reach a real live human being when you first call!

I have greatly enjoyed having my Verizon Wireless Cellphone for many years now. I am very satisfied with the service. I am planning to stay with Verizon.

Great customer service

Felicia was the best! She listened to what we wanted and took care of us. All the employees were very nice.

Jarryd our salesman was excellent highly recommended! Store has everything nice layout

Waited for four hours just to get told to leave.... was left a number of times and told that they could make sure I got my plan and phone. After another two hours of waiting to see if my information worked for my system, they told me that they were done helping.

Walked out of the store! Waited over 30 minutes for a 30 second question! Went to another Verizon store it was handled right away! The store was not busy! Horrible customer service! Careless employees! I was in a wait list and they were taking people who walked in after me immediately! I will never go back to this store and will tell others not to go!

Not a huge fan of the associates of this store. Seems to be only one knowledgeable guy and the tag line of You would have to contact our customer service line. For anything thats out of the ease of pressing a button.

5 employees, only 2 actually helping customers. Waited 30 min, and finally gave up, and it wasnt even that busy. Every time I go in there you have a minimum wait time of 30 minutes. If youve got time to kill, fine. But some of us actually work for a living.

Had to get a new phone they said my activation charge would be waved well I got that bill they had us wait over an hour and kept helping guests that walked In instead of guests on their wait list. Probably switching to another provider service was trash. I dont pay a bill to be ignored and lied to.

We went in to upgrade my wifes iPhone 6 Plus. Dalton Howard was fantastic. The upgrade process was quick and efficient. Dalton also helped us with some Christmas gifts and showed us some of the latest in home devices. Great experience. Ask for Dalton.

Went to upgrade my phone, immediately was bombarded by sales people trying to sell me everything (I get it, its their job). After telling the salesman that was helping me that I wanted a specific phone he pitched to me to do the monthly installment plan. I flat out said no thank you, because I did the math before going there and itd cost double to do a monthly payment. He then proceeded to talk down to me as if I was an idiot and telling me my math was wrong. He pushed the issue, and I said no I would like to just do the flat fee, he then asked what my reasoning was, so I explained and he yet again said I was wrong. I asked for a sales manager to find out he was the manager. Unfortunately I needed a new phone on that day so I said to myself F*** it and agreed after a 20 minute conversation of me telling him no. Extremely unprofessional attitude towards a customer. Now I will be on the phone with Verizon to get them to cancel that payment and switch it to what I wanted in the first place. I will not be going there again... As a side note Im 99% sure this manager was high at the time as well, pupils extremely dilated and very rapid eye movement. And from conversations I heard around me while in the store ID say there wasnt a single happy customer there.

My husband and I are technologically challenged, so we needed help in the transfer of all information and photos from old phones to new ones. It was a pleasure working with the staff at resolving our problems. They were knowledgeable, friendly, and efficient. Thank you!

Always crowded and the obvious lack of employees makes it worse. Not uncommon to have to wait over an hour to be waited on by the staff.

Had to wait an hour to get in. Sales person tried to sell me a bundle over $600 that I didnt want. Had to make another appointment to transfer info to new phone. Very disappointed.

Dont listen to the negative reviews! This store used to be awful. It had a terrible layout, service was slow, and you had to plan half of your day around going there. Theyve fixed all that. They have a nice layout now, the store doesnt feel so crowded. They even added seating with charging stations finally. During my last couple visits, service was prompt, the staff were friendly, knowledgeable, and strived to give me the best experience possible. The wait wasnt nearly as long as it used to be, and I had reps ask me more than once if I had someone working with me yet. Verizon has always been expensive, everyone knows that before they walk in the door. However, they still have the best phones and the largest network, which is why Ive been with them for many years. Sometimes you have to pay if you want the best!

John was a pleasure to work with. Thank you John!

I think it’s interesting how a multi billion dollar telecom company doesn’t have the ability to reserve products at corporate retail locations. Additionally I find it frustrating that the “direct store phone number” is a synonym for regular old Verizon customer service. I understand that this business is fast paced, but damn.

ABSOLUTELY disappointed in the service we received at this store; not Verizon itself, just this store. We are military and switched two lines over from another carrier in order to take advantage of $400 in promotions. The gentlemen took my military I.D., updated something in my account setup, and told us to expect the prepaid mastercards in the mail in about 8 weeks. Im kicking myself now because I trusted him, and now were not getting the rebates. Apparently, I was supposed to input some promo code (which he didnt give to me) on Verizons online rebate center.Also, we purchased two accessory packages (one for each phone) which consisted of a screen protector, case, and charging device. They were out of the higher quality screen protectors at the time, so they put the cheaper ones on our phones with the promise of swapping them for us when the quality ones came in. They didnt call us when they were in stock THREE times. I know this because each time we called to check on them, we were told they just sold out of them AGAIN. After being yelled at, another employee agreed to call when the next shipment came in. And he did...finally...2 months after we bought the phones. When I went into the store to pick up the screen protectors, he was going to charge me full price for them because we were out of the 14-day exchange window. No kidding! It took you two months to call us! So, when all was said and done, we lost just over $500 in promotional rebates.If you must go to this store (and I never will agin), I strongly urge you to verify EVERYTHING they tell you. Dont be naive like I was.

Very displeased with my visit. Service was decent at best, I initially came in to have my phone serviced under warranty and or the $30+ dollars I spend a month for insurance. When I was helped I was told my insurance did not cover the issue and that my only option was to upgrade to a new device only to find out afterwards that my insurance most certainly did cover the issue. Additionally I told the lady that I did not have a whole lot to spend and only had $100 in which she replied it will not be that much. When ringing me out she had tried to upsale me by including all these accessories that I did not ask for and explicitly told her that I just needed a new phone since they will not honor my insurance nor warranty. Very displeased, spent $160 for the phone, case and some BS insurance that doesnt even cover my phone incase something happens again. I had a much better experience at the Verizon off of Richmond Road

The guy who sold us our upgraded phones told us nothing about how to activate them. We didn’t want to purchase anything he tried to upsell us on so he just put our phones in a bag and told us they’ll activate as soon as we turn them on. Had to google stuff for like half an hour trying to figure it out lol

The customer service is superb and they had everything we needed. The associate was very quick to help us. He offered suggestions to help save money and was very personable.

Was extended an offer from Verizon. Manager of the store (corporate store) refused to honor Verizons offer after I was told they would honor it in the store. Draw your own coclusion; was it Verizon? Was it the store?

Today their computers had crashed and we couldnt pick up the new phone that we had ordered. Usually this is a great place to get service.

I just had a horrible experience buying a phone. I dealt with a gentleman told me his name was LT. I dropped and broke my phone so i bought a new phone. I ask to buy a phone and a case and to trade motorola z3 for credit. Without my permission he added a car charger/ a charging pad & Insurance to my phone. As well he told me i would not get trade value for my z3. When i looked online it looks like the z3 does have trade in. I noticed the car charger and pad when i got home and promptly called verizon and they had me speak with LT again. i ask to see a receipt and he said they would email or mail me a receipt and the car charger and wireless pad where included with my phone. I did not believe him so i drove up to Verizon and spoke with the person that logged me in. i explained my situation to him and specified i did not want to work with LT again. The individual that logged me told me that the car charger and wireless pad where a bundle with the case. He told me to wait and a representative would be with me shortly. They paired me with LT AGAIN after i asked not too. He refunded the whole bundle. But i now received and email of a receipt and notice he sold me insurance without my knowledge as well. I will be making my 3rd trip now to the verizon store.

In to find out about their cell phone plans had to give my name at the door thought I was going to be waited on no no thats not going to happen youre going to sit on an uncomfortable chair and watch the customer service reps walk around with their little iPad and decide who they want to wait on next prepare for a long wait not worth it I got up and left

Went in to pay my bill and no one came up to ask if I needed anything like they normally do so I asked someone where I pay it.. it normally is a long wait but its not the staffs fault because it takes awhile to fix up the phone

David was exceptional! Great service with no pressure. Really knows his stuff!

I was surprised to see negative reviews for this store. They have been nothing but helpful to me and my family members. Maybe there were some ineffective employees who were replaced, because I appreciate the people who are there now. They answer all your questions, educate you on technology, and are very friendly and professional. The only con is the wait time, but they have many employees and see you as quickly as possible.

Do not expect to achieve anything in this store you could not achieve online or on the phone. You will wait on hold for someone to handle your issue with no triage or prioritization, the time you wait is impossible to predict, and often youre waiting to hear information that could have been provided when you walked in.

LONG wait times. I’ve been here many times over the years. Doesn’t matter if it’s early, late, weekday or weekend. I ALWAYS have to wait 30min before I can be helped. And on top of that, they NEVER have Apple product in stock. Not new stuff either. I’ve left frustrated more than once. I JUST WANT TO GIVE YOU MY MONEY VERIZON, WISE UP! Only gave two stars because staff is friendly.

In and out within minutes! Needed to do an insurance claim but didn’t have a printer and they hooked me up with the form I needed and emailed it right to me! I will definitely return here when I need to get my upgrade!

Whitney was great! Didnt make us feel rushed and she spent ALOT of time answering many questions we had.

I’d like to thank Lori and the other reps who worked with me to correct several issues with my phone. All of the employees were cognizant of my frustration with faulty phones including replacement phones. Each member of those who worked with me bent over backwards to relieve my concerns. Many thanks to all of you! The problems have been solved! Kathleen Smith

Customer service rep was very helpful and I got what I needed taken care of. However this Verizon store did not have a door greeter to get me on the waiting list. So I had to find an employee not too busy with a customer to get me on the waiting list to be seen.

April was very helpful and patient with me and helped me pick out the right phone and phone case and sr everything up ! Very knowledgeable about the different types of iPhones and what it offers and provides 👍🏽

The staff is mediocre in the looks department. I mean, theyre not a 1 but definitely not a 10. I guess theyre helpful, but I only judge salespeople by their looks because Im really over-privileged and judgmental and I know for a fact ugly people dont sell good phones. If you want to be judged by your rich, superior friends as so-so but definitely not the worst theyve ever seen, then shop here. Because we all know ugly means stupid and you dont want a total moron selling you a phone, right?

Short wait but staff were great.

Very efficient and knowledgeable staff. Resolves issues quickly. Great alternative to calling Verizon directly.

Nice staff and I like going here. It week help to educate the staff more on the products being sold.

Very helpful... although sold me wrong case and screen protector. Was very knowledgeable about phone.

You get what you need but just be ready to wait. Think they only have 3 ppl working the store. They need more ppl in there for as many customers Verizon has. So if you go dont be in a rush.

Fairly quick service. I had an issue with the sim card in my phone and they got my with a rep Rick within 5 min and fixed it in under 15. Didnt try to sell my anything. Just fix the phone service.

Very fast service. I needed a phone upgrade and had narrowed down to 2 choices. Walked in, only waited 3 minutes before being helped. Associate got new phone set up & everything transferred in about 20 minutes. Note that as with all VZ stores, they add the equipment insurance, so I had to decline after I noticed on bill, I was never asked. Otherwise, 5 stars.

Excellent staff. Quality products

Be expect to be here at least half an hour for any type of service.

After putting my new phone down with barely any force the screen cracked and became inoperable. I literally purchased this phone from them less than a month ago. When I tried to take it in and explained what happened I was quickly dismissed and told there was nothing they could do and that it was entirely my fault the phone no longer worked... Very disappointed in my customer service, especially seeing as this brand new phone clearly had some manufacturing defect if the screen cracks just from being placed face down on a flat surface... Never doing business with them again!!!

On 6/2, it was so high pressure to buy, buy, buy, that I couldnt think straight. I only went in to add a line for my daughter and upgrade my phone, but came out with over $200 of accessories that I didnt need but got a good phone, free phone for my daughter and a Samsung tablet. Geez, I have never owed on a phone since 2003, but I was made to feel that my old phone was inadequate to give to my daughter and it was only 2 years old...now I have a contract.....yikes. Anyway, 6/3, I went in to return the accessories with no hassle. She was great although she seemed aggravated with my returning all the unnecessary accessories, but handled it beautifully. After this 2 year contract is up, I will no longer be a customer of Verizon. You dont have to confuse customers to get them to buy...well maybe you do? Never again.

Lindsey was awesome. She did a great job!