I returned to this store because James Bland explained a promotion the day before. He had input my information and said I qualified for the promotion so I returned the next day expecting a smooth and relatively easy transition. I had to wait 30-40 minutes, which wasnt a big deal. I finally sat down to the desk and I realize I waited so long because he was slow or wasnt nearly as familiar with the process as he was pretending to be (typical of his demographic in this town, though still annoying and inexcusable). Two hours later he cancelled my prepaid account, enrolled me in a post paid for an additional, unnecessary $50 a month and ended up being unable to deliver the promotion he had promised the day before. After over 2 hours of wasted time, James finally admitted his incompetence and asked his colleague, Hunter, for answers. Over walks this rude, greasy kid with an attitude. Most people with jobs shower first, right? Likely to avoid disgusting the customer. Hunter clearly doesnt mind disgusting anyone and, frankly, if he wasnt so rude and gross, I likely wouldnt have been so repulsed by the experience. Ive had Verizon for all but 3 years of my last 20 years of phone ownership, and unless there is someone competent at one of the other stores in town who can at the very least undo what the dirty morons at this wireless zone did, Im taking my business elsewhere because, hard times or not, these guys are just looking to get you to waste as much time and money as possible. Save both. Go elsewhere.

Great experience and very helpful staff! James B. was exceptional and did a terrific job setting up our new phones and transferring us from T-mobile.

The guy James was fantastic.Would definately use this store again

Stop. Do not enter. Go to the Verizon store on Monticello. Try to go in to buy a new cell phone on three different occasions and three days in a row. The same scenario played out. I walked into the store the employees looked up then looked down. There was no conversation. There was no “can we help you?” There was no “what are you looking for there?” There was no “we will be with you in “”X”” amount of time.” There was nothing. The only thing I witnessed with mindless employees staring down at their computers and no engagement with customers whatsoever. Either the store is completely undermanned and the staff is completely overwhelmed or....The staff is poorly trained in basic customer service skills. Again save yourself the time the effort and the disappointment. Go to the Verizon store on Monticello.

New management. Very helpful team. They will help you on things prior management would make you call in on.

Becca was spectacular. Was able to explain use of phone to 94 year old father. Super patient. Stellar customer service.

Becca was absolutely great. She took care of me so good as and fast. Many thanks to her.

We came in to port 4 lines to Verizon. The individual helping us (Gabby) had quite a few problems getting the systems to work. She needed some coaching on which systems to use and what to input on the screens. She had multiple input errors for numbers (IMEI, accounts at old carrier, etc) that caused major delays. Fortunately a regional manager was in the store that day and took over, and got everything completed. Took approximately 2 hours. She had also set us up on the wrong plans, which the manager found and asked her to correct. When I got home and starting setting up online access... found that we still had the wrong plans.. so called back and she fixed that. A Frustrating experience and one I would not recommend to anyone. Then the icing on the cake today.. our first bill, $40/line activation fee, which was not disclosed. When I called to ask about why that wasnt mentioned, her response was she assumed since we were bringing our own devices we wouldnt be charged the activation fee. Verizon thinks differently. My advice if you have anything complex, steer clear of this location

I was recently looking to get on my own plan separate from my parents and had been turned away from the Monticello Verizon store, and I was sent to this location instead. Gabby (the lady helping me set up and figure out what I wanted and was best for me) was friendly from the very beginning. She took good care of me and worked hard to work through the little difficulties we had experienced, and helped me find exactly what I wanted at a very reasonable cost. SO glad I was turned away from Monticello and was sent to this location, will be returning here for further appointments just from my experience with her.

The whole store is a 10! Ive only came here since I started getting phones. Their level of customer service is exceptional. Janice, Jay, and Gabby have been great!

Disappointed in the lack of assistance. From out of town, with technical issue. Didnt want her to fix phone, just wanted info from my account to find nearest Asurion location to fix issues. Was promptly told. I cant help you as this is not a technical store. Think I interrupted a personal phone call.

Swung in this Verizon store to get help switching my Google Pixel to the Pixel 2, Kiana Tyler and her co-worker could not have been any nicer and incredibly helpful. Both phones kept dying and they managed to keep them both running for the transfer of information. I had my 10 month old baby with me and they were helpful keeping him calm as well.

I have been in this store a few times now. Verizon is lucky to have an associate there named Darius Rudd! He is courteous, friendly, professional and expeditious! I will recommend that store to all my family and friends. I will continue to shop at this store because Darius has earned my trust and respect! Well done!! If Verizon has an incentive program for outstanding customer service, Darius should be on the top tier! Thank you Darius for your service and honesty! I will return.

Wonderful customer service, I was helped by an associate named Darius, who was not only patient and easy to talk to (he was able to show he knew what he was doing without making me feel like I didnt know what I was talking about )but also extremely efficient in helping me buy my phone. Even when I wasnt sure what decision to make I told him my concerns, what I needed out of the technology, and what price range I wanted to work with, he was able to easily meet my expectations, and provided overall a delightful experience that I would go out of my way to receive when handling any of my electronic needs.

I stopped by the store for information about upgrading our 2 phones - got the impression I was more an intrusion than a customer. Wont go back.

The service here was phenomenal. My primary contact was Andy, who was patient and thorough as I switched phones to a new brand, then back again to the previous brand. He stayed charming throughout the process (even when customers started to back up). Andy, along with his associates Darius and Jamar, offered help whenever I needed it after the sale. Kudos to them all. This outlet is small, but my experience is that it is not as busy as the Verizon on Monticello.

I yanked out a charger and it broke. They were very nice about returns. Just real sweeties.

This is a great store! I much prefer this store over the Monticello location but that mainly has to do with the staff -- particularly Molly. Molly is one of the friendliest and most knowledgeable associates Ive encountered at a Verizon store since I moved to this area in February. Today I just purchased the iPhone X and she was so helpful in not just the sale sorry, but also with a great tutorial. Make sure you get her to help you when you go because shes well worth the wait.

I had evacuated during the hurricane and my phone died. After going to another Verizon store in the area that was less-than-helpful and didn’t care, I went to this store. They were AMAZING! The salesman, Jamar, met me at the door, introduced himself, was extremely friendly, helpful and professional. He got my phone working without trying to sell me anything and showed me how to do what he’d done to it. I was super excited to have my phone back and because they actually took time to help me, I made another purchase there. I didn’t feel like they were trying to take advantage of my business - they showed me cheaper options along with more expensive ones. I wish they were in my home town, because that one is not good. I HIGHLY RECOMMEND THIS STORE TO ANYONE! GREAT SERVICE!!!! See Jamar and Darius to talk to sales people who actually care, are knowledgeable, and want to help!

The Manager is very knowledgeable and friendly. I highly recommend you go see Janice

Great experience at Verizon yesterday. Darius was extremely helpful and knowledgeable on every product in the store. My boyfriend was able to upgrade his phone and learned all the ins and outs of the product to make the best choice possibly. Darius was very friendly and professional. No chance my boyfriend goes to a different Verizon store.

I came into my Verizon store to activate a new number. The 2 Sales reps were wonderful.Darius and Sarah. They worked tirelessly to fix my situation. No help from CORE, Your Fraud dept or your credit dept. It took an hour and a half. One or the other was with me throughout.I finally have a successful conclusion thanks to the 2 of them. I would highly recommend them to anyone. I hope you value them as employees.

Came in with my 7 year old IPhone and left with my Samsung 9s. I am extremely grateful for the excellent service I received from Darius and Molly. As a senior citizen, it was really nice to have Darius explain all the features of the different phones and help me in deciding which one would better serve my needs. Darius also took the time to review my service plan and we updated it to better serve my needs. This individual is good management material. My thanks to him and Molly.

Chris absolutely pleasant to deal with. He has great customer service. All smiles from the moment he asked how he can help. He should either get a promotion or a raise! He awesome.

Jay Bland was fantastic and so patient with my phone issue! Go to him for your phone needs!!!! Such a nice guy.

We had a most awesome customer store managernamed Kendra Leasure to help us with a new Android phone. This is the very best customer service weve experienced in a very long time. She is most pleasant as well as professional. Kendra goes above and beyond the call of service for a busy store.Great personality and very personable.Thank you for excellent service!

Upgraded my phone. Darius was great! Best cell phone swap out Ive ever had

Very good and friendly service. Very satisfied with the ability of the sales person.

I recently became a Verizon customer & I must say I expected much better. I visited the location on Quarterpath Rd in Williamsburg, Va. Upon entering the establishment there were 3 customer service reps & none of them greeted me when I entered the location. No one else was in the store so they couldnt have missed me walking in. As a matter of fact all 3 of them were sitting at their desk. 1 young lady was tapping on her phone, the other young lady was just sitting there staring off into space, & then there was Darius who was at one of the desk near the door. I shouldve left when I saw the body language of the workers but I really needed to pay my bill & it was along my way home. After no one greeted me, or asked how could they help me, I proceeded to the young lady who was sitting at a desk in the far back of the establishment. I told her that I needed to pay my bill & she directed me to Darius. As I went to pull my money out (as I was told that particular accepted CASH,) Darius told me that location did not accept cash. I left the establishment & called customer service & I was told AGAIN that location accepted cash for wireless bill payments. I dont know where the confusion lies but I dont work for Verizon. I went back into the store & informed Darius of what I was told once again. He handed me a card, & in the midst of me talking to him, he pulled his phone out of his pocket as he walked away from me WHILE I was still talking to him. All Verizon workers should be on the same page & up to date on payment methods. This was a HORRIBLE experience for me. All I wanted to do was pay my bill. I definitely wont be visiting the Quarterpath Rd location ever again. I SHOULDVE STUCK WITH T-MOBILEUPDATE....I WENT BACK TO T-MOBILE

Do not go to this store. This is an “indirect” Verizon store which means they are owned and operated by a third party. They do not have the power or flexibility a direct corporate store would have. Besides that I was told my issue would be resolved by the mananger and that she would get back in contact with me that day and she never did. I highly recommend finding a corporate store and do not purchase anything at an indirect store. Their policies at not the same as Verizon and they do not have to honor corporate Verizon policies. Even with the different policies if the manager would have gotten back to me and not avoided me I would not be writing this review now. I just expected good customer service and good communication. From the moment I walked in the store they tried to make me feel like the issue was my fault. I am an honest person and just looking for honest customer service. Disappointed.

Great experience! Upgraded phone to IPhone X & ended up with a phone that wouldn’t function fully requiring Apple repair services. They readily replaced my phone & provided excellent customer service! First time at this location but won’t be my last.

Very helpful staff. We went there two times, and both times, they took care of us. They made sure that we got what we needed with no pressure. Highly recommended.

I had the best experience at my local Verizon store at Williamsburg Va. thanks to Andy Singh, Christian Johnson, and Darius Rudd, they went way above Customer care, They were so helpful, So understanding, I wish they were working for me! Verizon is Lucky to have them ! good help is hard to find and they are as good as it gets...I give all of them a 5 Star rating...Just returned to the Verizon store at Quarter Path for more service was not disappointed Darius Rudd and all the other employees were courteous knowledgeable absolutely an asset to Verizon

We recently upgraded our phones and Kendra was extremely helpful. She even drove all the way to Hampton and back to get us the phones we wanted because they weren’t in stock at this location at the time. I was also impressed that she was able to help entertain our five-year-old while we did all the paperwork. I would definitely recommend this Verizon location and Kendra to anyone looking for a new phone or an upgrade.

I am very pleased with the service I received on both days I came in to purchase a new I phone. Jessica and Molly were knowledgeable, courteous and professional. Molly answered all of my questions and made the transaction to the new phone easy. I would recommend Molly and Jessica to friends when purchasing a new phone or other phone related items.

Super quick and professional - Jay was incredibly personable and made switching phones a snap.

Everyone at the store is so friendly and helpful. I spent an hour on the phone with Verizon customer service last week and they were never able to resolve an issue I had on my daughter’s phone. I walked in and Kendra fixed my issue in about one minute. I’m so happy To have this issue resolved. Thank you Kendra!

Darius is amazing! Please ask for him! He will walk you through everything without making you feel dumb if youre not tech savvy! Thanks for everything today!!

I love this store. The employees are amazing, knowledgeable and so patient with me. I have had a lot of problems with my phone and they fixed all of it. I will not take my business to any other location.

Had issues with my phone while I was in town visiting and needed an upgrade. Jamar was extremely helpful, friendly, and professional. This was the best experience I have ever had at a Verizon store - highly recommend!

Kendra was awesome. I’ve been to a number of Verizon stores across the state and honestly avoided it as the last sstep. Instead the Quarterpath store was friendly knowledgeable and a very enjoyable experience. It was a pleasure working with Kendra

I have had an amazing experience with this store everytime. I met with Darius and Jamal today. They were able to help me with my new phone and made sure all if my questions were answered. My experience was amazing!!! I definitely recommend this store and these two techs!!!

Excellent customer service provided by knowledgeable 22 year old. Best service ever in my entire face to face experience in over a decade at any Verizon location.

Store manager Que Lewis, is so awesome. I love this store !! Went in today because another location would not transfer my data . He not only took care of my phone but showed me how to take my 1st selfie and joined in the picture with me . The family like bound is amazing at this store. Highly recommend.

Great experience! I will be going here from now on. They were helpful, knowledgeable and didnt try to push any products on me.

I managed to drop my Samsung s8 in the river on the morning of July 4th. This happened to be the only Verizon store open within 30 miles, and Darius Rudd had me back up and running with a new s10 plus within 15 minutes of entering the store. He was very professional and diligent. It was without any question the best experience I have ever had with Verizon.

I am very pleased with the service I received while vacationing in Williamsburg . Kendra went out of her way to help me update my phone and I pad service. She was very patient and helpful. Would highly recommend this Verizon store.

Jamar was extremely helpful and pleasant!! Thank you so much. Sending all my friends to get help from you not that other place

This Verizon store is the best Verizon store I have ever been to. The store manager Kendra and the staff are extremely helpful and have the best customer service I have ever experienced with Verizon. I would highly recommend this store to anyone who wants the ultimate customer service experience with Verizon.

Bought my I phone 8 here recently. Came in for great help setting up phone with Jamar! Great customer assistance!

I came into the store earlier today and needed some help with my iPhone. And Jessica was amazing she fixed my problem ASAP! I will definitely be back

Jamar is Amazing! He assisted me with upgrading my phone from a 5S to the XR. He was very patient with me and a true professional. I highly recommend making an appointment with him.

Darius was so incredibly helpful and knowledgeable! Would highly recommend Darius and this Verizon location for all your cell phone needs. Very professional and friendly!

This store is the most amazing store. If you want nice people and quick service this is the only store to go to. I have never felt better about purchasing a new phone.

The most AWESOME Customer Service I have ever received!!!Jessica & Kendra were Outstanding; I recommend this location to anyone who wants incredible service from incredible people.Thanks for hiring the right people at this location. The Go To store for myself, friends and family from this point forward!

Treated my wife terrible. She went in for a little technical question and the young lady told her I work on commission and dont have time for you. And yes, this after we recently purchased TWO new Samsung Galaxy 9s at this store AND, been a Verizon customer for about 12 years. I WILL NEVER RECOMMEND using this Version location again. AVOID. That young lady needs to be FIRED.

No wait! Friendly associates, didn’t have as many displays as other stores, but if you go in knowing what you are looking for, then this is the place to go! Got the xr all they had was red and blue, didn’t care though, going in a case. Kept looking for discounts and deals. Highly recommend!

Super super helpful, friendly, and resourceful staff here! Special thanks to Kiana for getting my 85 year old grandma back on her iPhone 👍🏻

Great experience, store manager and staff very knowledgeable and helpful with all my needs. Great place to go for great customer service highly recommended to others in area.

Amazing store! The people were phenomenal and answered all of my questions. I am Very pleased with the service! Thank you!

April was very helpful from the phone cases to the different types of phones we wanted I highly recommend her !!

Experience with Brittany was amazing at Verizon. She went through entire process efficiently and was able to answer all questions.

Went here for the first time and I will not go back. Customer service seems lacking. Walked in and no one not even a Verizon employee was in there. A blonde girl came in and just sat in the chair not even saying here have a seat or anything. I asked about my iPhone and the girl rudely basically told me that battery issues werent Verizons fault, it was Apples fault. OK, be a little more professional about blaming the other company. She then argued when I said I preferred how Verizon used to do contracts. She was like it was more expensive to do the contract vs how you pay for it spread out monthly I said no it was actually less expensive, then she said eh, Not really. She spent more time trying to just get me to upgrade (probably so she can get her commission) than being helpful or professional. Also when I said I was going to look at other options she said that this was the only option other than upgrading. OK sorry if I am not going to just jump on an upgrade before calling Apple also to see what they say. Not going back here!

What a great store- staff is extremely knowledgeable and patient. Molly is terrific. I highly recommend this location.

Fantastic phone buying experience! Jessica is awesome - very knowledgeable, helpful, & efficient! Highly recommend this location & Jessica!

The people working here are all super amazing and went out of their way twice to get my husband and I the phones we wanted I wish I could give them 10 stars

Molly was outstanding! Everybody in Williamsburg should come and see her!She talked me through my new device purchase with ease.

Darius helped me upgrade my phone, he was so helpful and answered all my questions. I would definitely recommend coming here!

Molly was FANTASTIC. She was very knowledgeable and professional. I highly recommend the Quarterpath store and Molly!

Fantastic, Darius helped us and he was incredibly knowledgeable and personable. Best experience Ive had at any Verizon store and Ive been a customer for 12+ years.

Very grateful to the team at Quarterpath for their professionalism and patience helping me deal with the challenge of my first smart phone. You are the best!!!

It was extremely helpful in solving my issue of a dead phone and despite several technical issues with varying customers got everything done in a very timely manner

The service here is so much better than the Verizon off of Monticello Ave... Thank you Andy!

Helpful staff

Best customer service in town. Kendra has made sure to take good care of my personal and business plans.

Great place very friendly and the manager is amazing everybody there creates a friendly calm environment and welcomes you well

These are the best Verizon store specialists in the world! Thanks again Darius! You guys rock!

Jessica is wonderful. She helped us save money and get more service!

I worked with Lamar today and he was knowledgeable and faat. He was able to explain my options, make additional suggestions and continue to keep me a loyal Verizon customer. I would highly recommend this location for anyone needing a new phone, accessories, or tablets. They do not have onsite repair or techs.

Very blessed day, Molly was awesome and helped my wife get into a new phone right before Easter!

Kendra was such a big help! My daughter burnt her phone on the stove and Kendra helped us get her a new one! Awesome customer service!

Why go anywhere else ? Go to Verizon at Quarterpath across from Kings Mill. Often zero wait time and Molly fixed our family up with a GREAT Android phone !

Chris was very polite and well mannered. He deserves a raised.

Wonderful service!! Jamar was patient and helpful!! Highly recommend!

Holly was very friendly and helpful. I appreciate her help.

The only place I get my Verizon stuff in town. Very easy to deal with!

Jessica and Molly are like the dynamic duo. Neither one claims to be a super hero, but their tima and patience make your visit a pleasure.

Recently went here to get a new phone! Amazing staff, Molly was very helpful and made the process super easy!

She’s awesome, I will highly recommend her !

Great service and very helpful!!! Highly recommended

To expensive for what is provided. To many add on fees.

Very patient and they did everything possible to help me. Pleasant experience!!

Great place to get quick service and support, no waiting.

I was trying to get help to go on Skype. Youre not they didnt send me the code and so I tried to get some help from Verizon but they couldnt figure it out either they said it was a problem with Microsoft so neither nor an AT&T could help with that

Helped by Darius.He listened to me and got me the phone I wanted.

Andy was wonderful! He went above and beyond!

Tip top magoo

Great service and very professional from Molly .

Great they take care of you

Very good customer support from April