ICommand exceeded my expectations. These folks are exactly what one would hope for in a store like this: very competent and very friendly. I highly recommend this place.

Great service, communicated every step ove the way. Very professional staff

Good example of friendly customer service. They have been helpful every visit.

Super helpful and nice. was able to get my repair done quickly and they told me about the recall so my repair was free

My phone screen cracked while I was here on vacation. My mobile carrier sent me to this store to get a repair. It was 4:45pm and they closed at 5 pm! The gentleman in the store were willing to stay late to repair my cracked screen! They did it efficiently and with such delight! I’m so excited to have my phone back and they are definitely the best! Wished this kind of service was offered back at home! Thank you for being so fast and thoughtful!

Great service!Needed a replacement iPhone under warranty while on vacation in Williamsburg.Staff was very helpful. Replaced my iPhone and sent me on my way no worries with a fully functional new one.Thank you!!Tom

Every time I go to iCommand my problem is resolved professionally with knowledgable Apple experts. Nice to have an Apple repair and sales store of this quality in Williamsburg!

The logic board in my laptop failed and I was at risk of losing everything, including all personal and work documents that Id used or created over the last few months. I walked in, was immediately given all the help I could have asked for, and in about 30 minutes my data was saved. I could not be more grateful for the excellent service I received, the information I got, and the saving of all my data that I had given up on retrieving.

ICommand was excellent. Extremely helpful and great quality. I dropped off my MacBook and they did above what was required to fix my computer. Team is extremely friendly as well as responsive. Newport News - Williamsburg radius should definitely visit this store.

I was locked out of my MacBook. I called apple support, went to Best Buy and nobody could help me!!! These guys are awesome.My sons let his cousin use his computer she logged in as the administrator and locked it up… they again helped and even set up a separate account so I could unlock the computer if ever forgot his passcode.They are really amazing and saved me a lot of time.Without even knowing my sons laptop had two recalls and they fixed them both within the hour.Hands down the beat place I have ever been too. Best service best everything. I would drive 5 hours just for these people again.

I needed the battery replaced on a iPhone 6S and did not want to have to drive all the way to Richmond. They were able to replace the battery in a hour, and it was only $50 which is way cheaper than buying a new phone. Both gentlemen working were very nice.

Without a doubt, best place I have ever been to when dealing with phone issues or IOS issues no matter the platform. The owner is extremely efficient, great communicator and fast at everything. I have an iPhone 12 Pro Max and needed screen and camera replaced but noticed on Apple support service they only had ICommand available same day and I live 1 hour away. At first I was like NAW, this aftermarket type generic store probably like all the other mall phone repair places. But I really had no choice and I’m glad for that!!!,…. because from the time i walked in to store and left was 8 mins…8 MINS!!!! but in that eight mins a new phone was ordered, old phone info and sim transferred to “loner” device til new one arrived and order of new one complete all within 8 mins.Seriously apple lucked up getting these guys to be a visible store front for the brand and the quality. If all them were like this it would be impossible for any other place to compete. Oh…if Virginia DMV was this efficient I wouldn’t mind going there either and anyone that lives in VA KNOWS WHAT I MEAN!!!

As always, very helpful and take time to truly help you with what ever you may need. Would highly recommend!!$

Very friendly and kind. Able to assess my waterlogged MacBook (which was DOA, unfortunately) quickly and made recommendations for a new purchase, although they are not doing sales right now. Will go back if I need service in the future, great local resource.

Great service! Updated my Mac the same day and saved me a huge headache! Definitely 5 stars!

A very high quality of service and attention that seems unusual these days.

Called for advice. Helped me with several questions so that I could take care of things myself. When I require service and assistance that requires a fee, I will take my Apple products there! Instructions were clear and understandable. Excellent service!

I needed the portion of a charging system that connects to the wall and the adapter. The guy who helped me went in the back to see if he had something that would work, and he did. He gave it to me free of charge, and was extremely polite and professional during the entire exchange.

Fantastic service!! I had an issue with my MacBook screen and I was on a deadline crunch they had to replace the screen. They ordered the screen and replaced it in one day, seriously great turn around. Really helped my stress!!!

Very professional and friendly staff. Nick helped me try to get a broken charger out of the charging port on an old iPad 4th generation with a lot of sentimental value. Would recommend to all and would come back should I have issues with any of my other Apple products.

This is place is better than any apple store I’ve been to. They work fast, great customer service, and saved me $400!! Use them especially during the pandemic!

ICommand stands by its service. I took in a perfectly fine working iPhone for a battery change. After several hours, I was told my phone was failing and a new battery would not help. I asked to have the original battery put back in.On my way home, the phone exhibited new problems; it now would not charge beyond 3% and kept cutting off and rebooting itself.The week before I worked with Apple phone support and tweaked my iPhone SE so that it was performing beautifully, faster loading of apps and better transmission of email and texting. However, the battery was getting weak and the Apple phone support recommended replacing the battery.After the owner became aware of the situation, he called and offered to replace my phone with a working one and loan me a phone in the meantime. We drove 2 hr back to Williamsburg and picked up a loaner phone, which he had programmed with all of my apps and set up so that it was pretty much identical to my original phone.

I’ve been in twice and they’ve been so helpful and honest. I won’t take my Apple products anywhere else now.

I recently came to ICommand for help to restore a data storage unit. With no knowledge of how to accomplish this John helped me out. It is pleasure to deal with a professional and I feel confident I will continue to use them in the future. How wonderful they are located in Williamsburg, VA and I dont have to travel to Richmond!!!

I had an issue with my iPhone X and I took it to them because they were the closest available. Drove all the way from Norfolk, and I am glad I did. Nick helped me out, said that the issue was under a recall and that it would be a no charge fix, done in an hour. Sure enough, in an hour my phone was working like new. I will continue to send people to iCommand.

Quick and goog

I came in with a faulty phone and they were not only fast and courteous but very reasonably priced. I definitely recommend them!

John was extremely helpful and truly wanted to help me fix my phone issues, which was very reassuring when I was having such a tough time then. Ive never expected someone so genuine in helping me with my tech repairs. 10/10 would recommend.

I visited this store back in September 2020 and have been meaning to write a review since. John and his team are absolutely wonderful. Because of the pandemic (COVID-19), I had to drive from the Hampton Roads area to WIlliamsburg for the last appointment available this day, as no Apple stores in my area had available appointments. They stayed past Closing so I would not have to make the drive again. They did not have to do this. So I want to say a big Thank you for going above and beyond guys!! I would highly recommend this store for anyone needing help with their Apple devices.

Very rude customer service! They had the open sign lit up but when I walked in the guy at the counter told me they were closed. I asked if I could ask a question and he asked was it quick with an attitude. I said never mind and walked out. If an establishment is closed they lock the door and turn off the open sign! Not leave the door open and be rude to customers. Take your business else where and don’t go here to iCommand!

Earpiece on my iPhone 11 Pro Max was very faint. Took it in with no appointment and they fixed it under warranty in just under 2 hours! Much better than sending it in to Apple to have to wait or driving to Richmond.

Very professional, very quick. They saved me a lot of money by catch a recall on a part.

John is excellent at customer service. He is soft spoken and knowledgeable about what he does. I’ve never had a bad visit and I’ve had several things replaced there. Would recommend 10/10!!

Brought my Mac Book pro here, told them my explicit problem of over heating. They did not test this and immediately assumed it was a logic board issue. Returned my device still broken and now want to charge me $100 just to bring it back though its under warranty! Btw The OWNER Handled this problem... ! Do not recommend!Their response is “comical” - clearly and further demonstrates the pettiness and lack of compassion for their customers.Though now im curious “id love to know how much it cost to plug in a hard drive i purchased and click backup to external”?

John has helped us with our Mac products since opening the store several years ago. We recently purchased a new I Pad and he spent a good bit of time transferring data and helping us establish a new Apple account. We have always received outstanding service from John and his staff! Thank you!

Best Authorized Apple Service Provider (AASP) in the Richmond/Charlottesville/Williamsburg/Norfolk/VA Beach area! My business requires very frequent service of Macs and Ive tried various AASP places, including the retail Apple stores.Apple store has decent service but the wait times are long, appointments are only open if you schedule week or more in advance and sometimes you get a difficult agent.iCommand walk in wait times are very reasonable, there is usually no more than 2-3 people waiting and you can get serviced in 10 mins or less usually. The staff is much more helpful and honest than in the Apple store and acknowledge various common issues that Apple Geniuses are circumspect about. Macs get repaired more efficiently than Apple and you still dont get charged if youre under AppleCare or servicing a recalled issue.iCommand compares very favorably with Apple stores, but if you compare it with other AASPs its almost no comparison, other ones are massively inferior from my experience. Some act like they only do Apple stuff on the side or only have a surface level understanding, as Ive found with other AASP in Williamsburg. Others like in Charlottesville simply dont do certain stuff like free replacements under AppleCare. In Richmond where I live there isnt even an AASP.In short, if youre in Richmond/Charlottesville/Williamsburg area, there is no place like iCommand for Apple service.

John and Nick are great! They replaced the hard drive on my seven year old Mac within a day and I was back up and running. Their customer service and response time is outstanding. I would recommend these folks to others and will use them again. I love the clock artistry John created using old obsolete Apple products, too.

I brought two computers that had been donated to our school to iCommand (formerly Capitol Mac). The cracked screen was repaired, systems cleaned, and missing parts replaced - all in a timely manner and free of charge. Amazing customer service! This is a business that cares about its customers and keeping their business. I will continue to use them for my personal and work related service of my Apple products. Thank you.

Get your Mac and Apple 🍎 products repaired

Will post an updated review tomorrow when I go in to retrieve my daughters iPhone 11 pro Max but so far the see I e rendered to me has been professional in a level that is very hard to find these days, the iPhone cases they have available as soon as you go inside are real with warranties that last not just a year but a lifetime and free fast charger a for your device while you wait

SO easy and convenient! They took two days to fix my laptop keyboard, just like they said, and it works beautifully now. Very pleased with the service, would recommend.

This place saved my computer (my life) so fast! Went to the Geek Squad who were going to take a MONTH to fix my Mac. Went to these people and they had it done in just 24 hours. They were even nice enough to clean up and polish the exterior. It just goes to show how professional and detailed they are.

These guys are ok and pretty knowlegable..but once you pay up, the owner John doesnt seem like he wants to waste his time answering any of your questions. No paying customer appreciates the old bums rush. Theyre the only game in (NEW)town but Im going to take his advice and take my future business elsewhere, to the place HE even recommended, Best Buy!! SO, BYE BYE iCommand, HELLO, Best Buy!

Super professional and helpful. I learned something about my device while I was there and they fixed it very quickly. Left very happy with great customer service experience.

I am very happy with my purchase of an iMac but after reading the previous reviews Apple needs to send all of the iCommand employees to customer service training. The older gentlemen was very rude, and short and referred me to the display card when I asked questions that were not listed on the card. He took 15 minutes to come over and didnt stay long and went back to helping other customers he felt were more important. He laughed very unprofessionally when I paid and I asked what the problem was and he said nothing.

John was most helpful.

Fantastic! With AppleCare the gentleman fixed my iPhone XS broke screen with only 30 dollar in 3 hours. I won’t say I’m coming back though because I don’t want to break my phone again... but it’s a nice place to be!

ICommand replaced my MacBook Pros keyboard that was under recall and it was done so fast! I had dropped off my mac and picked it up within 5 hours. I would 100% recommend iCommand!

What a treat from this store! John helped me a great deal other day. He was very professional and knowledgeable about my computer and he is a very honest man as well. They offered me a much better service than the Apple store I visited. Thank you very much for your five stars service!

They was recommended to me by one of my Uber passengers that saw the green line through my screen. Icommand Researched to find my problem was covered under a recall. Stayed after closing to fix my phone. They was fast and friendly. Definitely would recommend.

ICommand repaired my cracked MacBook Pro screen and did everything possible to get Apple to cover the repair. I left with my screen fixed, all of my files restored (but ALWAYS backup, just in case) and only paying the service fee, which was a fraction of the cost I thought I was going to have to pay. The communication was concise and as efficient as possible. I’ve gone to other computer repair shops closer to where I live and they just made me feel like an idiot. The folks at iCommand were polite and understanding. Worth the 30 minute drive!

Love CapitolMac! Exceptional customer service and there was no wait when I went. I didnt even realize I had warranty on my Mac until I called and they checked for me. They fixed my laptop quickly and its running well.

CapitolMac has an outstanding team of professionals with an expansive Apple product knowledge, as to be expected. I was extremely impressed by their professionalism, timely manner, and explanation of services. I took in my broken iPhone 6s plus and 3 days later had a brand new phone. I am so glad I didnt have to make the trip to the Apple Store in Norfolk and got more personalized service. I will definitely be bringing more of my Apple products to them for future maintenance.

If I could give them 10 stars I would. The staff is unbelievably friendly and helpful. They saved me a great amount of money and completed the job perfectly. Absolutely recommend this place over any other place around.

ALL YOU GET HERE IS BAD ADVICE. ONCE HE GETS YOUR $$$$, THE BOSS DOESNT WANT TO BE BOTHERED WITH YOUR PROBLEMS.

I stopped in to have my laptop looked at. I waited a very brief time before action was taken. They called me to communicate everything and explained my options. Im pretty uneducated about technology, but I felt very informed and that the staff gave me a thorough explanation of everything that was going to happen and the charges. Hopefully dont have to visit again, but I wouldnt hesitate to go back!

John Orozco was exceptional and went above and beyond. I couldnt get a projector to work with my MacBook Air to show slides at a meeting. He took time to diagnose the problem but did not have the cable I needed for sale. He loaned me his and the HOA meeting was a success. Yes, I returned the cable and will certainly take all my Apple products to iCommand when they need to be fixed. Excellent customer service!

My Mac was misbehaving and very frustrating to use. iCommand cleaned out all of the malware and replaced a swollen battery. Now it works like new, as a matter of fact maybe even better than new, only a 2 day turnaround. Super job.

They have helped me several times with my phone and computer over the years and each time they have been friendly, fair, and a pleasure to work with. Recommended!

John and Nick have been our computer gurus since they opened their Apple sales and repair store in Williamsburg and we wouldnt take our business anywhere else. Those two are so accommodating and quick to answer questions. If you have problems with iPhones, iPads or Apple computers, they are the ones you want to do business with. Thank you John and Nick!!!

They only repair and work with Apple products

I’ve been a CapitolMac customer for several years and recently had my iPhone repaired. The quality of service has not changed since changing to icommand. I will definitely go back when I need Apple service.

A great place to do business, John very knowledgeable !

The gentelman at Capital Mac was courteous, helpful, and willing to go out of his way to help a me out. He kept his store open to be able help me get my iPhone fixed, knowing it was my lifeline for communication and calendar appointments. I would highly recommend Capital Mac to all of my friends and family!!

What a great Mac resource for the local area! They handled my recent I-Mac purchase flawlessly.After my nearly ten year old MacBook Pro quit on me, CapitolMac was able to recover the data off the old hard drive and move it to a new I-Mac. They did this at no additional cost over the sell price of the machine.Turnaround time for my order and setting up the new new computer was just over a week.The end result was when I took the new computer home and plugged it in, the original files and settings were all as they were on my old MacBook. Thats what I call a seamless and painless transition!

Ive got to parrot what everyone else is saying. This place is great. I brought my seven year old MacBook Pro in since Id exhausted my troubleshooting capabilities. They diagnose your problem and then subtract the diagnostic fee from your repair costs. I thought their prices were very fair and their work is excellent. Ill definitely come back.

I am so glad CapitalMac is in Williamsburg--I had been going to their store in Richmond. Everyone there is so friendly, helpful, professional, and quick to make repairs or suggestions. I enjoy Judi so much and she is quick to share her expertise with the Mac. I declare that Nick is an expert Mac technician. He calls to let us know what we need to have done and explains it so well and gets our Mac to us quickly. They are not in it for the money--they want Mac owners to love their machine and get the best use of it. I encourage anyone looking for a computer to visit CapitolMac -- they have a great product and will keep you happy to own a Mac.

It is so convenient and nice to have an Apple Store in Williamsburg instead of having to drive to Richmond. I just bought a MacPro laptop in gold, which Judy ordered for me, and it arrived as promised in a couple days. I just completed a sit down session to answer questions about my new computer with Nick, who is very knowledgeable, patient, and kind. He was a great teacher! I will continue to go to CapitolMac for my Apple needs. Wonderful business!

As a William and Mary student with no car, Ive come to rely on these guys (since they were Capitolmac) to help keep me up and going when my iphone and Mac werent doing well. I was delighted to find out that with their change to iCommand, they offer same day iphone repairs! I dropped my phone X during move-in the other day and these guys were able to repair my screen within a few hours- I was even able to do it under my Applecare plan for 29.00! Highly recommended!

I recently purchased an IPad from Capitol Mac and cant say enough about the wonderful service they provided to include ensuring that all my settings and apps on the new device mirrored my old one. I was especially concerned about photos. A few weeks later, Nick spent an hour with me helping with several of my accounts that really had nothing to do with the original purchase. He was extremely knowledgeable and patient. I cant imagine that you would ever get this kind of service at an Apple Store. I highly encourage anyone needing a new computer or service to support this neighborhood business.

My first experience with Capital Mac was when my granddaughters iPad would no longer charge. It couldn’t be fixed still under warranty they ordered her a new iPad and it came the next day! I was so impressed. Our first experience was so wonderful, so at Christmas we purchased a new computer from them, they helped us select the right computer for our needs, they offer a one hour class to ask questions after the purchase, and the customer service is superior to the competition. I would highly recommend them for all things Apple!

Literally the most helpful and professional hardware apple store I have ever been to!

Logic board on my laptop died, I asked if data transfer would be any extra from the diagnosis fee, they said no. When I went to get my machine and external hard drive, they charged me an additional $45 saying they would have waived the transfer fee if I recycled with them. From the beginning I told them I was picking up my machine, never mentioned recycling with them.They also didnt put the screws back into the bottom of my laptop.Not a good experience, felt like they lied to me/didnt carefully read my replies to their messages. Now their reply below is blaming me, unprofessional.

The sales associate in the front of the store was condescending, insulting, and needs to go to customer service training as well as learn not to make fun of the military.I brought my Mac in for hardware issues. During my interaction with the sales associate (young girl, long reddish hair), she made a questionable remark regarding a mom with two infants who were stopped outside the store. When I told her I have an infant at home, she tried to backtrack quickly, but did not apologize for her insensitive remark.During the course of her taking my computers information she asked why I didnt have my Mac repaired earlier and I stated I was stationed overseas with the military and couldnt get to an Apple store. The sales associate went into a diatribe about my boss and Commander in Chief, the President. She then slammed Vice President Pence and Secretary of State Pompeo. She then insulted the military. When I rebuked in shock at her remarks, she went into a condescending tone and started to talk down to me as if I was inerudite and naive. Her switch from nice to uncivil was immediate.There is no reason the sales associate should have even brought up this subject up much less speak ill of the military, especially as there is a whole array of active and retired military in the Williamsburg area.I had to take my Mac and leave the store. If this is the way Capitol Mac treats its military and government workers in the area, I want NO part of it.Capitol Mac is free to have their own personal opinions of the current administration, but if they want to verbal express them at their place of business they will lose customers.

We had several nagging issues - wifi, software, restoring an iPad. Nick was fantastic professional and effortlessly solved everything with a pleasant demeanor. Finally.....a computer sales and service company that does what they say. Thanks..

I just bought a laptop from them yesterday and they have the best customer service of any Apple/Apple certified store Ive ever worked with. We dealt primarily with Nick, who was very personable, and seemed to really be interested in what would suit me over up selling me to a better product I may not need. He knew his products backwards and forwards moved over my applications from my old Mac for free and even put my old hard drive in a case so it can act as an external hard drive for back ups. Nick was knowledgeable, professional and efficient with laying out the different options and explaining them thoroughly.There was no wait time when we went into the store both times; most Apple stores have outrageous wait times and then make you wait even longer after they have taken your device. None of that nonsense here. I would go to this Authorized Apple Service Provider for future work on my computer any day over the actual Apple Store in Richmond. Highly recommend.

I brought my laptop to them because my water bottle leaked in my backpack. The checking service was really pricy to me as a student and I got my laptop back in two days. However, they told me that my laptop was broken and they came up with a description that was exactly what I told them, like which parts were not functioning, nothing more. In addition, they strongly suggested me to do data recovery, which was even more expensive. Im so glad now I didnt take their suggestion. I took my laptop back, used my hairdryer to dry the outlets and it worked perfectly several days after. Its been a year now and I am still using my laptop. I write this review because I doubt that they checked my laptop thoroughly or their knowledge of the Apple products was sufficient.

Technological difficulties are frustrating and until CapitolMac came to New Town I didn’t really have anywhere to go. I’ve gone in now for a situation with my laptop and for a battery replacement. They are knowledgeable friendly and helpful

Had to go get my moms iphone reset and it was only $20 AND if they cant do it, you dont get charged! The owner was helpful and patient with us and did exactly what we needed.

Thrilled, not a tacky but they cleared up all my problems, no nonsensevery reasonable, it was ready when they said it would be.Will always be a Mac owner and I dont have to go into Richmond.Gail DAgostino

Great service! Friendly and knowledgable staff. Answered the phone when I called and called me with updates on my MacBook Air repair. Computer has been running well ever since.

All the people at New Town Capital Mac have been extremely helpful, especially most recently Nick .He, as he always does, found the way to transfer g- mail drive pictures from email to Photos so I could work on creating a book.

Nick and John,Thank you very much for the diagnosis and correction, as well as prompt service, for solving the problem with my old Macbook Air.Christos

I took my iPhone in here for battery replacement it turned out that my warranty was expired by five days, they informed me how to extend it and get the battery repaired on the AppleCare for free. The service was excellent and I would definitely come here again.

Great company! I took my old, slow iMac to CapitolMac expecting to have them suggest that I buy a new computer. Instead, John suggested that I let them check my iMac for viruses or other problems and update my hard drive to an SSD (digital hard drive). My iMac now performs like a new machine at a fraction of the cost. Thank you, CapitolMac!

Sudden death of my hard drive led to me my first visit at Capital Mac in Williamsburg. Within 24 hours my problem had been diagnosed and repaired, with all my data restored (Thanks Time Capsule). It couldnt have gone any better.

Saved me in a pinch at no charge... nice folks!

Great service - thanks a bunch!! Very professional and courteous, rapid turnaround - I look forward to future visits!!!

They are the best.Very personable and caring

I had spent two weeks taking my MacAir 13 back and forth to another shop and finally decided to try this CapitolMac. I am so glad to have discovered it. The atmosphere inside the shop is always calm even when crowded. John, Judy and Nick all had excellent bedside manners when dealing with my computers problems and MY distress. They are very clear in explaining what the dysfunction is and how it must be remedied. They kept my device over the weekend, ordered a part, and Nick fixed it quickly. It has has been running like new ever since I picked it up. I highly recommend CapitolMac in Newtown, Williamsburg for its professional and friendly service.

Kudos to CapitolMac (Williamsburg, VA) for salvaging my MacBook. Took it in on Moday morning after it got slightly drowned. The verdict was major damage to all components and iffy on whether the data could be recovered. Got a call today, Thursday, that the data was recovered and the laptop was back from Apple Refurb in Texas. It is hard to believe! But I am grateful. And, yes, I bought a portable hard drive. Nothing like hindsight and shutting the barn door after the cows get out!

Replaced a macbook air batter in less than an hour! Excellent service!

John was very helpful!

Would not acknowledge presence even after waiting 5 mins

They really to to sell you here

Exceeded my high expectations

Very personal, knowledgeable