The most rude staff I have ever encountered. This is Apple?? Teach your girl at front who’s shoving masks in everyone’s face to at least say Hi and be polite. Your other staff who refused me returning an iPhone without an appointment, even though your site says “just walk in”. And I said I already initiated the return online, they would just need to take it. I drove an hour to get here. Seriously. Hire better.

Subpar!!I visited this branch 4 times before. Today i decided not to visit them anymore. The staff are not helpful and rigid in most time. Today at 1:45 for example, I scheduled an appointment for 3pm. they cancel my appointment and moved me to 5:30 while I was in the shop waiting! The supervisor told me our appointment system is fluid and this happen all the time. Really! Wow.While I was in the shop waiting I was looking at the new Apple Watch. I asked few questions the staff at the counter were clueless and impatient.Apple fun experience differently is not in this branch.

Customer service at this location has taken a steep dive since covid. I understand that they must limit occupancy but they went too far. I stopped by at 7:27PM on a Tuesday just to find out they close at 7PM now, okay my bad I should have checked. I stop by again on Thursday at 4:30PM, a lady approaches me and asks me what do I need, I let her know I am here for a exchange (5 minutes tops I know exactly what I want) she asks me my name, phone number and says You will receive a text message then starts to walk away without even telling me she just set one for me for a whole hour later. I dont have an hour to waste at any mall so I go home and try to set up another one for Friday.I tried online but it only showed appointments for Monday which I knew for a fact was not accurate, it also clearly said that you can walk in but anyway, it took me over 15 minutes to get one over the phone and once I finally got to the store they had me sit around because I was too early even though I can see at least 3 employees sitting around. The store isnt even at 20% capacity but there is a customer literally sleeping while he waits for service.Just for perspective, the item I am returning was bought at the KoP location with no appointment or wait time and just a month ago I went to the suburban mall location and spend $2,000 in chargers for my organization, again, with no appointment or wait time for service, it did take them about 20 minutes to package them all for me but that its understandable.

Waited 45 minutes to pick up an order. Placed an order for pickup with a window between 330-345. I arrived within my window and did not leave the store until 430. The staff was doing their best but clearly they were overwhelmed. When I finally was able to pick up my item the employee was nice and got me out in two minutes. Need to get a better system in place for picking up orders.

Good Customer Service. Friendly Staff and Easy-to-find prices.

Had a reservation for purchasing an iPad. The salesperson was very helpful and knowledgeable, even helped me place the online order.

I went with my 70 year old grandmother, and the manager came so quick over to us asking we leave the store unless we have an appointment to buy. We were in the mall, and I wanted to buy my grandmother a present so we just ended up buying an ipad from Costo.Dont discriminate by age. The manager did not even answer simple questions about price point. He suggested my grandmother to visit the website. This manager really just treated her truly poorly. Costco did not.I went to this location twice in one month. I am in mid 20s and was treated fine. I was able to buy what I needed by just walking in.

I worked with a man named Edison, he has an accent if there’s more than one of them. He explained everything to me and my mom to help us understand about a trade in vs just repairing and now we can go home and think on it all more. Thank you so much for the help man.

Very clean well staffed. Did a great job of getting me in and out before the game started

Dont go there on a Saturday or Sunday I met a friend there and we waited for 3+ hrs to exchange and purchase an iPad this is with an appointment and still had to wait to be seen at least an hour and a half after our appointment time. Word to the wise if you dont want to be there all day dont go on the weekends

I came to this store without appointing. I just wanted to see how the colors of the new IPhone look in real life. There was a very large line of customers at the entrance to the store and inside the store. I didnt want to wait long just to see the color of the IPhone. Zakiyyah Johnson came up to me. This unique woman asked me very politely how she could help me. I said that I just need to look at the IPhone colors. No problem! You dont need to stand in line for a long time to do this. Enter the store and check out the colors of the new phones. Zakiyyah is very kind, well-mannered and cultured. She handles the queue very professionally. When I entered the store, several consultants approached me at once with an offer of help. I did not feel any pressure, aggression, discontent. All the staff were very polite. Thank you so much, Zakiyyah!

My granddaughter phone broke. I called Apple and was told I could come and have it check out. Of course that was a big fat lie. Thanks Apple. She has diabetes and needs the phone for her Dexcom. Really wish I was told the truth after repeatedly asking if I’ll be seen!!! All I can say is double check over and over again. You can’t take anyones word. Went last night to get phone fix. I was very happy with the service. Representative 286407805 was very polite. He got right to the root of problem. I just had to add to this review. Thank you so much. I left a very happy customer. And we didn’t wait long at all with a appointment.

I haven’t had to go into this store very often, but the couple times I did I was given assistance quickly and was able to complete my transaction without issue. I have also used online purchase / in store pickup and it went smoothly as well.

Closed at 7pm. Despite the mall being open and the hours showing they are open until 9pm when I arrived at 7:10 they stated that they are closed at 7pm. The security guard actually told me to go to Best Buy!

I highly recommend Stewarts at the food court. Great service and great food.

Good luck!Good luck finding anyone to help you short of security at the door handing you a mask before you enter.The associates are unidentifiable... no one is going to approach you and ask for help. Im writing this review in the middle of store.

While I was initially frustrated by a a swing and a miss failure to fix our problem when we stopped in for service, a second staffer noticed my concern and made sure our problem was fully addressed before we left the store. Both staff members did try.

Don’t bother going if you don’t have an appointment period. Rude employees just walking around talking to each other…. one of them told me that I could not charge my Iphone in the store (it was about to die) even though I was about to make a 2k purchase in the APPLE STORE. Ended up getting helped by a nice guy who knew his stuff but most of the employees and especially the greeters are extremely rude and utterly useless. Take ur $$$ to best buy or shop online!

Horrible. You call and get someone who can not help you. Doesn’t understand and has a very strong accent. This makes the Apple experience so annoying . I hate calling this number is not helpful at all. That’s why when I visit the store I just take my phone and leave. It’s so annoying very useless.

It’s shocking how rude and unprofessional apple customer service has gotten. I was trying to purchase an item and, the sales associate kept on transferring me from one associate to another. As you all can see how long I was on the phone with them just to buy an item. Apple you guys so unprofessionals and you don’t know if your workers are doing their job or not. I found it so hilarious that my husband figured out the problem before the Apple associated.

Ordered iphone pro and a watch. They gave me iphone 13 instead pro. I noticed that and trying to get MY phone. Was given the very same phone again. Now Im standing here with no phone no watch, no explanation. Got my phone finally but it was stressful.

The service level provided today at this store was top notch. Jason was tremendously patient and could not have been more courteous. Excellent customer service!

If you like to stand around among complete chaos for 30 minutes being completely ignored then this is the place for you! And the best part is, after waiting for someone to actually help you, you get told you can’t purchase anything without an appointment 😂 cash in hand I wanted to purchase a phone outright (no financing, nothing like that) and I was told they didn’t have any appointments available for that and to come back tomorrow. I drove a good 40 minutes to get there already. Imagine needing an appointment to make a purchase. No thanks. Going back to Samsung ✌🏻

PLEASE READ PSAWent to the Apple Store today to troubleshoot my phone. Made an appointment for 4 o’clock. I arrived at the Apple Store 15 minutes early and Flagged down an employee named Debronc. He said that he would check me in in five minutes and Told me to sit down. I waited about 50 minutes and flag down the same employee again. To which he replied I’ll check you in right now, I asked him why didn’t you check me in 45 minutes ago. He said that he was busy taking care of other customers and I should’ve flagged him down again. I told him “are you serious.” He told me to “get out of my face before I hurt you.” I spoke with the general manager and he gave me the usual corporate work around. Be careful when going to this store. Complain to the wrong employee and you might end up getting hurt.

The technicians and sales reps were very patient with helping me through my purchase and transferring files from my old device to my new one.

Was very easy to find was in and out very quickly service was excellent

I highly transactional exchange. I bought the item online. Scheduled a pick up window. Because of COVID protocols I was asked to wait outside after a scan of the QR code I received from my transaction. Someone from inside the store gave my my item - took less than 5 minutes.Everyone was super-friendly!

Had CJ help me out at the Apple store when I needed a new phone and he was great. Got me the phone I wanted without trying to up charge me or sell me on anything I didn’t need. Really professional guy. First time stopping by Apple instead of my wireless company and I would really recommend this Apple store.

Everything is fine, stuff becomes more rude

Well the sad news is that my 2016 lightly used tablet could not be revived. The good news is that the staff (Safiyah?) was excellent.

I brought in my AirPods because the right pod stopped working out of the blue last week. After waiting 3 hours this was my experience: 1. The “Genius” was shocked to hear that I still had working AirPods after three years. 2. There is no way to diagnose the AirPods and determine what is wrong. 3. They offered that I purchase one pod for $60 but there’s no guarantee that it will fix the problem. 4. When I asked about a manufacturer warranty he said it was 1 year and compared it to a car…Last headphones I purchase from this company. Here I come Beats!!

Friendly service and reasonable return policy in unusual circumstances.

Adam was the one helping me, he was very informative and helpful 👍

Jalen was awesome tonight and was exceptionally good at his work. I and my daughter were very happy with him and his service and time explaining how to help fix and get my daughters phone working. Thank you!

I actually took my daughter..with Apple u have to have an appointment..which she did not..but once she was given an appointment and seen it was ok..

Go anywhere but here. So my Dell laptop I use for work breaks and I do extensive research on multiple new laptops for replacement. I decide I want an Apple Mac book pro M1. I walk up to one of the numerous apple employees standing around not helping anyone and he asks me if I have an appointment. I say no my PC broke I need to buy a laptop for work, this is the one I need, here’s my card. He then tells me because I don’t have an appointment he can’t sell me a laptop. I need 5 minutes of your time OR any of the other employees just standing around to run to the back grab this exact laptop I’m asking for and run my card but instead now you’re going to tell me you can’t because I don’t have an appointment? Cool now I’m on my way to Best Buy and going back to my second choice laptop that’s a PC. BYE APPLE!

Wanted to ask a a female clerk about how would I go about retrieving an old apple passcode, and I was greeted by Whats Up, what is it that you need. First of all, you dont greet customers like that, second I stared to demand to speak to a supervisor, but I held my tongue. Someone else was able to answer my question. I will never go to her again!😠

Absolutely ignorant. After my experience here today I will no longer ever purchase an apple product.

I visited this location and I had several devices that I needed help with an apple technician helped me Gevork was really helpful he knew exactly what to do and my problem was fixed all of them ❤️

Order online, fast and quick service.

Byron at the apple store was fantastic. He patiently walked me through the features and showed me the nuances of the data migration process. I didnt realize it until I was leaving but he stayed late to work with me. The store was not over crowded and friendly staff managed the line in the mall corridor.

I never had any problems with Apple until recently:I’m sorry but we made a reservation for having my husbands phone fixed at this location with a set appointment time, and we’re completely turned away. We had driven over an hour to get to this location . The store employee told us it was made under a “shopping reservation” but when I explained the situation to him he stated we couldn’t be seen because it had to be a Genius support fix. I then called the KOP location and waited on hold just to be told with a set reservation we were NOT Guaranteed a replacement phone if we drove another hour to get down there and wait. We have full protection and insurance on this phone and just are looking for a replacement. Extremely disappointed with Apple and their systemic operations.

Never thought have to wait 3.5 hours to get service!!

I brought my iPhone 11 in to be replaced under apple care with one request. I neeeded my iCloud keychain to be on my replacement phone. The woman who helped me, dj, assured me the keychain was on, I even saw it on screen. After doing whatever it was she was doing on my old phone, she went into the iCloud Keychain selector, and turned it off. She was dealing with 2 other customers at the same time, and after my new phone was turned on, I asked to see my old phone to verify again that the keychain was turned on. Well, before I could do so, my phone was factory reset and taped in a box already. Assumingly to pass blame onto a software issue. After speaking to several employees over the course of 2.5 hours, I spoke to the manager, Matthew I believe his name was. I explained the situation to him about my request regarding my passwords. I was then told by the manager of the store, that apples help line had the ability to recover my iCloud Keychain data. That is false. It’s stated boldly on the help section of the website, and the help line had no idea what I was talking about. So my assumption is, the person who helped me told the manager she did what I asked her not to do, and he made this information up to get me out of the store. Mind you, I was inquiring about buying an iPad Pro. At this point I felt unwelcome and left hoping that it was just loading. I lost 7 years worth of passwords, past email addresses, which email was for which account, and when I requested a screen protector or something for my trouble and complete waste of 2 hours of my day, he refused.If I could give 0 stars, I would. I asked questions regarding their products specifications, and every employee other than the manager had no idea regarding anything other than the model and screen size.I was blatantly taken advantage of, and now have to spend days upon days resetting passwords that I shouldn’t have had to do to begin with. So now my time has been wasted, along with my trust in apples customer support aand employee knowledge. I highly recommend going to a different store, as you will be lied to by every employee in that building, as I was.I was calm the entire time, giving the benefit of the doubt that maybe it was just downloading. This was not the case. Do yourself a favor, and do not purchase a product from this store.

This store is a disorganized, semi-chaotic mess. The system they had in place to manage the spread of COVID served them well in the past. I do not recommend visiting this store. Choose a different Apple store location or take advantage of the free shipping.

Quick and courteous service was fortunate to get there without the usual crowd on a Saturday but Ill take it

I love shopping at Willow Grove Mall always have a great experience the staff at all the businesses they are very friendly and they make you feel welcome and and theres nothing almost nothing you cant find at the Willow Grove Mall I do recommend shopping here.

Turned away because I didn’t have an appointment to buy a phone. What other store has an appointment for a 5-10 minute purchase? Total joke.

True assholes…the rejects must work here..2nd time her straight and both times they can’t get an appointment together…I’m going back to Jersey cause willow groove is dumb!!!

Yesterday, I brought my daughters laptop in for repair do to an inoperable tracking pad. Elliott, was an absolute dream. He was fast, efficient and above all extremely personable and pleasant. He eased my concerns quickly and I was out the door with a repaired computer in a matter of minutes.

The line was long to get it today. They asked what was the purpose of the visit. Scanned your forehead if you were actually able to get in.Unfortunately we were not able as there were no more appointments for today and have to return tomorrow.So plan ahead of your going to visit an get an appointment or you will not be able to get in.There are also 2 stores this was the lower level location.The upper level allowed you to get in but more for plans than shopping. Good luck

Have a variety of good stores

I love this place,its a beautiful place to shop and hang out with my family.

There was a wait, but they were able to fit me in. I believe the person who helped me was Alex. She was friendly and super helpful. She got me in and out.

It was wonderful. Got a new iPhone and needed some help. The young man waiting on me was very respectful and patient. Had to make appt and they were ready for me.

Very experienced staff.

A good place to go shopping and entertain with the family

Very busy place but managed with good people

Best location! Best employee! It was good service clean location ! Not to much waiting time ! It was quick!

Fast and frendly service

12 employees standing around with only 4 helping. Poorly structured COVID response. 1.5hrs in line and we had a reservation!

Ordered an Apple Watch online, was given a pickup window of 4:30-4:45 pm to pick up my order. I show up to the store, several windows open, however only one of the windows is handling express pickup. Unacceptable. Why take my money, give me a pickup window, and not be able to honor it. I rarely write reviews but this store is being ran horribly.

Nice place, good workers very kind willing to help with any problem you have

Prompt, friendly, especially during COVID-19. Have made two major transactions there in last year.

This place deserve zero stars. No order, service is broken, and reserve system is a joke. Don’t ask what you need, say can’t wait to get you in, period. FIFO.

Staff - both techs and guards - were universally polite and efficient. I had major issues with my old Mini, however Elliott was great in discussing options for a new one (loving the M1, especially for Luminar AI ! ) and Andy was very helpful in discovering and fixing a software issue.

Beautiful place to go shopping God bless everyone who works at this beautiful mall just remember Jesus is lord and savior 🙏

Its getting better,finally no long lines,which is always great.....

They fixed my screen they did a great job

Wish I could give no star the canceled my order 2 times

Excellent, large assortment of goods

Very bad experience, the representative didnt care much about the customer concerns and just ignored the case as a bug with the OS and the hardware. I agree to some extent his opinions but the thing that was not professional was not thanking the customer at the end of the service. I thanked the representative and the representative just turned back and left which I didnt think was professional.

I didnt want to come to the mall at all, and prepaid online and had my email receipt with barcode up on my phone so I could get my purchase as quickly as possible. I expected a smooth experience from my interactions with the website.I arrived promptly at the start of my 15 minute pickup window, which was late on a weekday evening. Apple had three staff and two security guards managing the moderate line of maybe 12 people, so you would think the experience would be organized but it just wasnt.The staff didnt have greeting stations where they could direct customers as they approached, they were haphazard about who they spoke to and who they didnt, so some customers were pulled out of lines they should not have been standing in and others werent addressed at all. They took my temperature repeatedly even though temperature is an unreliable indication of covid infection and the last time the toom it was when I was about to be given my purchase and leave, which makes no sense at all.Yet they didnt do enough about distancing, not even the absolute basic of marking out distance between groups waiting in line, and they allowed customers who werent in line to mill around in a small area in front of the door. There were no six-foot marked spaces for people to be distanced while waiting for purchases to be brought out, either, even though Apple is encouraging prepaid pickups.I had to directly approach people twice to get assistance, the staff member looked up my name on a list instead of scanning my code, which would have taken much less time (and which Apple had told me to expect). When I told one of the security guards I wanted to wait past the outer edge of this crowd, he directed me to a corner inside the store, which was actually less populated than the area by the doorway but that is a problem. The only positive part was that my item was actually bagged up and brought out promptly after I spoke to the guard, but the whole thing was a failure of pandemic training that day smaller businesses have gotten right.

Place is a circus.Of course it’s different now with the pandemic. I get it. But an hour and a half for something basic is totally unacceptable. And that’s with an appointment!Naheem who helped us initially, took a break 50 minutes after the store opened and pushed us off to another “genius” and started all over again.Seems the quality of service isn’t that important anymore and the “geniuses” aren’t really that much of a genius. More like a notch above a McDonald’s French fry cook.

I came to this store believing that it would be better served and I think it was worse, I was attended by a woman named Loren and her answer was the most stupid and absurd, at this moment I am sure why Apple is losing its sales; to convince you of acquire insurance if later they do not respect it and still when you claim they answer you wrong, good luck to those who play this pedantic type

Busy, but they took care of us.

Trash service from a garbage corporation. I guess a 1 year manufacturers warranty means nothing to Apple.

Apparently the place to go ifYou use anything apple. Great job

Wrong review for the wrong store. I havent been to the apple store

I had an appointment today at Apple in Willow Grove Park they closed due to inclement weather. No one called or sent an email yet I received an email @2:15 pm reminding me of my appointment. I went the store on Wednesday after being told I can walk in but thevwait is 2 hours. When I arrived the manager said I can’t be seen. This is unacceptable and I will following up with many people. This is unacceptable I live 50 mins from this mall. Thank God I made 2 appointments. I’ll try again 2mrw is my next appointment

Date May 29, 2021 time 11:30I have to buy 3 apple watches i already have an appointment one of the staff lady behave rudelyWe didn’t approach her she came and ask us to pull up our mask and she sometimes later she was talking with a guy without mask. It’s clearly discrimination. Never ever go to this store.

Many devices, but no price tags. With a busy store like Apple they should at least help us by ha ing price tags.

Apple sells a lot of products, that makes them not caring for customers. when their sales go down, they will look for customers. A bunch of people at the store, but no real help for customers - when you ask them to purchase this kind of phone, theyd tell you come back tomorrow.

Great place to shop for birthday gifts and to treat yourself.

Getting my old SE battery replaced for ~$50.Appointment for 2:20 and done before 3:30.

There is no use of taking wsb appointment. You have to stand in queue for more than 1hr 30min to see the so called apple specialties. The security gaurds act as if they own the apple company. Very rude..

I sent to the apple store to get my phone fixed. It took way longer then they said it would and now Im locked out of my account and the battery doesnt work.

Went to the Apple store to buy the Apple Watch . Waited about 5 minutes before being helped. The person we spoke to was awesome. He answered all our questions and spent a good about of time with us. Bottom line we bought the Apple Watch series 3. The series 5 was a bit advanced for our needs.we were then asked if we wanted it set up. That was a huge YES! We then were walked to another table for set up with Rita. The table was full about 6 people. She worked the table and was able to help all of us. She was awesome! The entire process took about an hour. When we left the Apple Watch was ready to go. We were told there are free classes to attend if we needed anything explained. I love going to the Apple store . I have never had a bad experience there. The place works like a well oiled machine!!!!

Tried to get a new phone from the store because it was not available online. Came all the way to the mall for this and was told that i need an appointment!! I only needed to buy a phone, i don’t even need to go inside the store- all your employees hanging by the door can bring one out. It is not like you don’t have it in the stock, you sajd you have them. You need an appointment...What are you? Doctor’s office? What a time we are living in...

Joe Rossi provided excellent customer service and demonstrated expertise while diagnosing an issue with my phone. Relying heavily on my phone for work, Joe had me out of the store in less than an hour with a new phone. Thanks, Joe!

Appointments are pointless. You stand here forever past your appointment time waiting. Once I got in, they were great.

Thriving mall lots of shops and pigotas

The best,we visit at least twice a week

I came here to pick up new iPhone. The wait time is crazy in spite of scheduled express pick up. Will never come back to this store again.

Staff was too rude. Buy online instead of choosing this store.

Very nice place and pleasant personal. Just one question: when can I buy unlocked Iphone IX? please message and I will come anytime.

Friendly and efficient, especially during covid.

I have a hard time standing. The employees were very accommodating to my need. Thank you.

Fast, organized and very friendly specialists staff, the waiting time was acceptable

Horrible customer service. I was staying in The line to get service for my iPhone, actually, was placed in the line by customer service representative, and then, “nice smiley” guy Luis said that there is no chance to help me today. What ?why all people are placed to the line to hear “we cannot help you today” . Just idiotically created system .