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Carquest Auto Parts
2836 Carolina Beach Rd, Wilmington, NC 28412, United States
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Carquest Auto Parts

Comments
An
Review №1

Great place to go on the beach. Clean and easily accessed.

Do
Review №2

Clean store,Prompt service, Knowledgeable service people.

La
Review №3

Great service

Da
Review №4

When i walked into the store to pick up a car battery that I paid for online, the store was kind of dark inside, and none of the employees were particularly friendly, alert, or eager to help. . The worst offender was the employee that helped me. He was in no hurry, and was actually looked put out when I explained why I was there.After finally getting the battery, we headed out to my car. I had already popped the hood, but the employee told me to pop my trunk. Huh? Why? Arent you going to install it?. We dont install batteries he replied. When I said I dont know how to install a battery the employees reply was: Well neither do I!. What should I do? I asked before he could retreat back into the store. I was told that I had to go to Advance Auto about a mile away. No apology for my inconvenience.When I walked into Advance, the atmosphere was the exact opposite of what I experienced at Carquest. The store was brightly lit, the employees were friendly, eager to help, and communicated with me. I did have to wait for them to figure out why Carquest couldnt install the battery that I bought from them. Once that was done,. the employee carefully installed my battery, and then he asked me to open my trunk to put the old one in. Why? I should be getting my core refund.Advance couldnt give me my core charge back because I had bought the battery from Carquest (despite the fact that Advance took over Carquest? ). I said OK Ill head there now,, but was told that they were already closed for the day (7 PM), and I would have to come back another day to return the battery and get my core charge back.The Carquest on CB was a total waste of my time. The lackadaisical attitude of the employees in inconsistent with my previous experiences with Advance. If I didnt have to go back to get my core charge (its the one closest to me), I would never set foot in that store again.

Sc
Review №5

Great service from paint guy. Was confused when I got there and asked if I was in right place as i was looking for carquest and GPS took me to advance auto. Employee that I spoke to pointed at his shirt which stated carquest and directed me to paint guy. I guess the days of great customer service are disappearing.

ta
Review №6

Horrible customer service, gave me the run around for two days.The second day I went into store and they said that the part needed to come over night, so I sent my wife to pick it up the next day and apparently the guy never placed my order... Great job guys

Kr
Review №7

The service is pretty poor at this location. I walked in with two small children. There were four employees in this store, one of them on the phone and of them helping another customer. Not once the whole time I was in there did anybody ask me if I needed any help, and I was there for a while. Eventually took the item I thought I needed and asked the fellow on the phone as soon as he hung up if this would work. Then in a very unenthusiastic manner he told me I needed a stronger version of what I had and handed me a different one. Not once did he say thank you for coming in have a nice day or anything. I totally would recommend going somewhere like Advance or AutoZone over Carquest. In my opinion personality and kindness go further than anything.

Bi
Review №8

Tried to get some help with matching paint for my sprinter van. They were not helpful at all, they seemed too busy to help and that my job was not worth their time.

Po
Review №9

Wrong!!! This is Advanced Auto Parts now, if Mark answers he will say car quest even though he is lying to you!

An
Review №10

Great people & very experienced in getting customer correct parts

SE
Review №11

Came here to carquest but its an advance auto parts they havent xhanged the sign yet but the uniforms signs and labels are all advance auto parts

bu
Review №12

The staff was very helpful and friendly!

Ch
Review №13

Good place to get auto parts

St
Review №14

Good variety off odd items

De
Review №15

Old School Carquest ATF Transmission fluid

Su
Review №16

Good staff

Jo
Review №17

Good customer service and advise

Ka
Review №18

Great staff

Li
Review №19

Ok

Sc
Review №20

They moved. Wrong phone number !!!!

Da
Review №21

Friendly staff.

Information
9 Photos
21 Comments
4.2 Rating
  • Address:2836 Carolina Beach Rd, Wilmington, NC 28412, United States
  • Site:https://carquest.com/stores/nc/wilmington/2495?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=cq-jv
  • Phone:+1 910-343-0291
Categories
  • Auto parts store
Working hours
  • Monday:9AM–3PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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