I was treated with respect and dignity. Mark and his men took care of everything completely. I am happy and safe! Thank you to Service at Delaware Subaru and everyone that had a hand in making my life better. TYSM

The guys that work here are always the best. They have wonderful customer service and really know what they are doing.

Came here in early July for a 90K mile check up. I asked them to take a look at the brakes and when I came to pick up my car, I was told the brakes were fine. (The receipt had green check marks for the brakes). A month and a half later my car starts to make noises so I call and schedule an appt. They were able to accommodate me on the day of the call which was great. I came in they test drove my car and then took it in to the shop to look deeper. Then I was told that my brake pad just fell out when they removed the tire and other pieces. They told me I needed my brake pads and roters replaced. I felt rushed to make a decision but it was later in the day so I decided to get the service they reccomend. When it came time to pay for the service, I asked why this matter wasnt addressed when I brought the car in a month and a half ago. If the brake pad was so bad to the point of falling off wouldnt that be something they would catch in the 90k mile checkup. When I asked this, Todd became very defensive and said we cant predict when your car will break down. He even went on to say We dont reccomend too many services to our customers. But for you, Ill make sure to reccomend EVERYTHING your car needs. I felt disrespected while talking to Todd.I have lost faith and trust in this service center and will not be coming back. Why did I pay 500 dollars for the 90k mile check up if youre not going to check the brakes?