Had an great experience on Saturday - Henry provided excellent customer service with packaging and shipping a painting. Many thanks.

Had to send a international package, it never made it to its destination. Frank (owner) spent 3 months following up with the post office to recover the insurance funds and also returned the shipping fees. Frank is a good man and oversees a great business and puts the customer first.

Been a customer for many years and they used to be very good. Now I call and they hardly ever answer. When by some miracle they actually answer I end up on hold until they hang up.Finally got a response through email and they said they would forward my mail from my box....that was 2 weeks ago and they still have not sent it. Their complete lack of customer service is messing with my business! NO I DO NOT RECOMMEND THIS UPS STORE ANY MORE.

Never knew UPS was a franchise business model (my ignorance). This location is very good with good customer service. They can get very busy but they service you as soon as they can and ensure customer satisfaction. I use their printing & notary services too and have no complaints (only compliments). All in all a great store for your shipping/printing needs. Kudos!

Every time I call this location they do not answer the phone.

Dropped off an amazon return here a few months ago like Ive done many times before at other locations. The gent behind the counter scanned the QR code. He asked if Id like a receipt. I decline this as I really wanted to get out of the small store as the clueless customer next to me didnt know how to social distance nor wear a mask properly. Apparently, that was a dire mistake as my package never actually shipped. Not sure if the guy behind the counter deleted the scan and has a brand new hose (great hose btw, just too short for me).After Amazon charged me again for the product that was never returned, I called the store looking for a manager. I was told there wasnt one around but maybe that the person I was talking to could help me. He basically brushed everything off and blamed it on Amazon. I then went after Amazon, but since the packaged never said it was delivered to UPS I had no leg to stand on. I then called the store back and spoke to someone who said she was the owner. She went on about something involving mass crates that they throw Amazon returns into and that the return code I had from Amazon was useless (?). She did say that she would look into it and get back to me. That was a few weeks ago.Moral of the story? Take your darn receipt.

Ive been here at least twice now, both times I had no issues doing what I needed to Do. The staff are polite and quick to service your needs.

I went to this store first thing this morning to have a big print job and a couple of shipments done. Frank helped me accomplish my needs efficiently and pleasantly. I left there in a short time feeling relieved and very pleased with the service. Excellent customer service and I definitely will take all of my printing, shipping, etc. needs there!

Ordered online print store could not print it out waited 40 min to get print.

Great service all the time. Staff very helpful and cheerful

Family-owned franchisee, great customer service! Frank, the owner, is friendly and very helpful, as are the rest of his family/colleagues! This location can do inkjet photo prints, posters and banners, passport photos and document scanning in addition to package shipping. They have a small warehouse garage for mailbox customers with bulk goods receiving. It is also a dog-friendly retail location.

The store is just so busy that 9 times out of 10 when I go, I have to stand in line before being helped. Plus, due to the mountains of boxes, standing room is a real commodity. If I were to make any recommendation, it would be to get a bigger store, more employees and a few more registers. Its tough being so successful 😉

These folks a simply the BEST that I have worked with anywhere. Excellent service, very caring and genuine attention to my needs. Best in class!

Had to return a battery that was shipped to me by UPS.They said they cant ship batteries.This desire to chase customers out the door rather than doing your job is like a virus, its infected so many of the local businesses. Somehow, businesses on the east coast have fallen into this mentality that the first priority is to find some way to not do business with customersYou win UPS store.

I recently did some online printing with them for the first time. The process was easy and the copies were excellent quality. Thanks UPS!

This place is incredible!! I have been there 14 years and they have been fabulous--very professional and always on top of it--I am thankful to be a client!

The quality of service was outstanding.Very pleased.

Always very fast and speedy! A+ service... To owner - the entrance could use a little more room as it gets very crowded with only a few people.

Great place to handle all your shipping needs. Staff is very hands on when it comes to shipment delays. The owner (Frank) will personally see you thru any issues related to your shipping needs (i.e. unlike other places that send you out the door with a (800) number). Would highly recommend using there services. We intend to for years to come. Thanks again Frank!!!

The owner Frank is a generous man. The policy for renting a mailbox there is a 3 month minimum rental. However, because I was only going to be in town for three weeks and needed a temporary mailbox, Frank agreed to make an exception for me.He mentioned that he also made an exception for a man who was throwing birthday parties for his son and needed a temporary mailbox for RSVPs to go.The process of obtaining a mailbox was quick and painless, even though the store was filled with customers. Ive never seen such a busy UPS store before, but their staff handled it great! Will definitely go there for all of my package and mailbox needs from now on.

Superb service. Always attentive, prompt and thorough. Couldn’t be better.Thank you all!

The person helping me in the store was very friendly and accommodating. 10/10

They NEVER newer the phone!

Fast, friendly, and knowledgeable. I go a little out of my way to get there because youre in and out quickly...

Excellent facility. This establishment is always adequately staffed by very professional, courteous and extremely helpful cheerful people.

Very poor customer service.They act like they care but when you have an issue, you will find the truth about this family run business.I have think their mission statement should be:“We have your money, now go away”

I had been with them for more than 3 years and they do reliable services.

Great services! Nice people! Have used the mailbox for 5 years.

The staff at this store really makes it easy to ship anything! Im always happy with my experience here!

Mary was very helpful with our detailed instructions for the recent special Tri-State Jazz printing order

The very best in personal assistance, and going the extra mile. My go-to for all shipping needs for my business.

Great store. Great Staff. They worked patiently with me post closure hours to help get my package ready.

Great Service! Great owner Marry! Great crew!Recommended 100%! Super Friendly atmosphere!!!

Everyone at the UPS store is extremely helpful and pleasant. A terrific place.

Wow, these guys are awesome! Per my request, they picked up some full size plans from a nearby business, scanned them for me, emailed me the scans, and dropped them back off, all in a matter of minutes!

Excellent, prompt service, whether I’m simply returning a pre-paid package, or requiring them to pack and insure an expensive item. Don’t think twice about coming here!

They are helpful, friendly and always work to make my life easier.

The entire staff is very helpful. Ive had a mailbox with them for the past decade and could not be any happier with their service.

Excellent service. Always friendly and engaging.

Frank, Mary and the gang do a great job with superior customer service. I also have a business PO BOX there.

They are helpful, friendly and professional...Recommended !

Always very helpful. Good hours, too.

Very helpful staff and no waiting.

A scammer using this address 4023 Kennett Pike #557 - Wilmington, DE 19807 for a pain relief mailing address and they are using emails to get people all around the world to buy there fake products

Its been great working with them through the IPostal1 team.

Friendly staff, great services, very nice place

Frank is the best! Highly recommended!

Have been using their mailbox service for a year. Professional and friendly.

Always have great service!!! Knowledgeable,efficient, friendly !!!

Very customer friendly.

Always pleasant and willing to help

Very helpful, courteous service!

Great staff and store.

Very good service!

Its a family-owned business that always has a ready smile and is anxious to help you.

Great, friendly service!

Outstanding Team!

Great!

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