I love the rewards you get, I went and got $5.00 off my purchase. The people working there are really nice. I recommend this store more than the one in Guerneville Rd. in Santa Rosa, the employees there are horrible from the manager to the cashiers.

Garrett Hardware us locally owned and staffed by knowledgeable people unlike Home Depot. You may pay a little more for some items, but the quality of the goods is worth it. It truly is a pleasure to shop at Garretts!

The staff were genuinely helpful and unhurried, even though It was 10 minutes until close on a Friday evening!! Debra, Alejandra, the African American guy (sorry I did not get your name) and another staff member (another super friendly stoutly guy) I was most impressed with the ease, helpfulness and professionalism this team displayed, and with such ease!! I have never encountered such professionalism especially with a few minutes before close, they were 100% committed effortlessly! I am appreciate you guys!! You are the reason I will drive back .to take my business into that specific location !!

I came here to get duplicate keys made. The staff are super helpful and nice. Good selection of things needed for fixing things in your home. Didn’t even know this ACE existed in Windsor area until recently. Apparently it’s been around decades. Have been back a couple times.

Great place!! Well kept store and friendly staff available to help you if you need it.

Love both locations very friendly staff they have a little bit of everything

This place has gone down hill since I worked there over 10 years ago. Not 1 employee asked me if I needed help, had to pretty much yell to get attention.

Incredibly knowledgeable and helpful staff. They went above and beyond in my opinion, compared to a typical customer service employee.

Great local hardware store.Has a good price on led umbrella.

The people that work there are very pleasant and helpful and the locations are convenient prices not so good

Great place very helpful friendly staff and gorgeous plants definitely something for everyone!

I had a super good experience !everybody was so nice to me and my dog. Especially the woman in the plant department! plenty of staff. knowledgeable.

The gentleman that work for the Still dealer are very helpful and friendly even gave my husband a free hat when he recently purchased a Still blower.

Great place to spend a lot of money. Most things that you can get anywhere else are marked up 20%-50% at Ace. They do have a lot of odd things that others may not have, which is handy.

Had what I wanted

Great service with everything you need

Went in to look at chainsaws to purchase . After talking with a young man, he steered me into a great deal, not only changing my way of thinking, but gave many terrific points on why. Great people.

They are always very helpful and friendly at ace.

Every single person I met on my first visit to this store went the extra mile to help me. Very nice selection of plants.

When you’re driving through town on your weekend trip to Napa and the rear window pops open on your rental vehicle... this is definitely the right spot to pick up Gorilla Glue.. ample parking, large store and appeared to have a little of everything!

Ace Hardware stores are traditionally either hit or miss some have kind of fallen to the wayside and are poorly run. Where you cant really find what you need. This one howeveris the other type of Ace Hardware that has been maintained through the years and is keeping up with the times yet still feels like it is an old Town Hardware store that you would see in the 50s television show. this Ace happens to be the best Ace Hardware I have ever been to they have a greenhouse they also have power tools a steel shop and landscaping supplies with anything you could need to landscape your entire yard.

It was good for me. Employees were very helpful.

A classic Ace hardware store - it has everything you probably are looking for. They also specialize in a few things like power tools. If you need home goods or lawn and garden, they are also well-stocked. They always have staff handy to help. Never a very long line to check out because they will quickly open another register if there are even a few folks in line. Its our neighborhood go to place.

I just love Garrett Ace! Excellent service from fantastic people, well stocked and just down the street? Yup, this place tics all the boxes. A definite winner all around.

Great place

Helpful employees in the garden center and main store. Great local store to shop at. Efficient checkout.

Hardware store with a great nursery and kind staff. They also sell rock and soil.

Garretts is a great hardware store. Ive very rarely needed something they dont have. Their customer service is prompt and always helpful (and with a smile). I can get individual nuts and bolts, etc., without having to by an entire blister, pack full. Great selection of hardware, electrical, plumbing, paint, household, garden, plus a unique gift store.

Excellent customer services? Wide selection of tools and fixtures. I can pretty much always find what I need within five minutes of walking in the door, which cant be said for bigger certain bigger stores.

The staff was very helpful and the place is very clean and organized. There was a ton of people there and every employee had a smile on their face and gave each customer their undivided attention.

Good store. When asked for help I got it.

I cannot thank Bobbi enough for her fantastic customer service!!! She took such great care of us today! John and Ray were also very helpful with our BBQ! Such friendly staff!

It took them a little while to warm up to me. I guess I dont fit the bill when it comes to shopping in a hardware/home improvement type place because Im either wearing my work clothes where my pants are rolled up to my knees and I typically have my knee length cat socks on underneath or Im in a dress w/ makeup. Who knows why originally Id go in there to buy work supplies like various cleaning chemicals and devices and have 3 diff employees in a 2 min span ask me if they could help me find anything which, in the way they said it was code for: why r u here, how can we help u leave faster, and we are watching u.But a few trips spending around $60 on cleaning stuff then a legit exchange/return situation and the continued approach of kill em w/ kindness has whittled down their defenses. And now I feel like the neighborhood shopper I am.Im used to the weirdness from some businesses because Im kinda weird myself or at least im usually running late (so kind of a mess), i ask directional questions rather than roam, Im hearing impaired so I speak loudly and dont really notice, and in addition i have a kind of presence Ive been told. So its not the 1st or last store itll happen in.But I appreciate that they obviously do care about their customers shopping experience and even though most cleaning stuff I can get slightly to significantly cheaper elsewhere I like that they have clearance stuff and hard to find cleaning products. Also, when I ask someone about something Im purchasing if I have further questions or need to return it they remember me and are happy to help.

Kudos to the worker with great customer service. I Went to get duplicate keys at Garrett Ace. Hardware in Windsor, made after trying home depot twice with no success. The worker heard me say I was having a hard time finding a place to get the new replacement keys to work and matched the blank, but also really looked at the original and found and the perfect replacement keys cut them and all worked perfectly! Thank you!

Great place to shop... variety of great deals

They had a little bit of everything. Plenty of staff to answer any questions and very helpful.

Great store with knowledgeable employees

Employees are very helpful. I brought in a stainless steel pipe and needed a coupler. They removed from package to ensure it fit properly. Then assisted me with the rest of my shoppingThey are the best!

Prices are abit high but has some essential items hard to find so not bad customers service was good has great social distancing

Always have what you need and a great staff . Been shopping at True Value Guerneville for 20 years a great group of people thanks Rob !!!

Craig was super cool. Excellent customer service.

Great hardware store and they deliver!I emailed a photo of our shopping list to Ace and Ace called for confirmation and the items were delivered the same day.

Extremely helpful. Just needed a key fob battery. One associate was busy, so he immediately called another. This associate immediately found battery and installed it. What more can you ask for. In and out in minutes. The Home Depot and Lowes could learn a lot from this ACE Hardware!

Went to the nursery to pick up some plants. Very friendly and helpful staff.

Friendly & helpful staff, well stocked and clean.

Great store with a friendly, knowledgeable staff. Good selection of products for the size of the place. This is my go-to hardware store.

Love this place, convenient, close to my home and usually has whatever part I need and a lot of plants that I dont. The staff is always helpful and the fact they have a battery area that has virtually all the different kinds of button batteries has saved my bacon more than once.

Good service, prices are a bit higher than home depot or walmart but its quick in & out less crowded.

Great selection. Wonderful service. Small town feel.

This place is great! Has a legitimate chainsaw shop with a super knowledgeable guy working there. Gave me the goodol small town feeling.

I love this place. Always someone around to help you. Quality stuff. Great store

Awesome store I love the fastener and tool selections!

I don’t normally leave reviews, but I feel I need to give credit when a business is 100% Honest with their customers. I went in to purchase a specific item, come to find out I was accidently sold the wrong item. The item that was sold to me was supposed to be a lot less than what I had paid for. I ultimately wanted the item that I thought I was purchasing. Although they were similar looking items, there were some differences that I later noticed a few days later. Before I could call ACE they called me to resolve the issue and had the item replaced the next day. Since it was a large item, they delivered the new one and picked up the old one with no hassle. The customer service was outstanding, and they owned up to a mistake and corrected it next day. Something I know would never happen at the larger hardwear stor chains. It pays to go local.

Go here if you need advice . Also easy returns. Belive it or not, you can find someone who is willing to get something from top shelf or if they have it in the back. (!)

Nice store good selection friendly staff

Had what I needed. Went out of the way tohrlp. And the price was great

The people know their stuff, always super helpfull

Great place to go really nice informative customer service

Easy parking, nice friendly staff, good selection, I go in often.

Garrett always has helpful people and inventory that is actually useful. They have better assistance than any box store and they are always friendly.

Always great customer service, well stocked and good prices

The most complete hardware store in Windsor! Much better variety than Home Depot.

People who can actually help you. A tiny bit more expensive than home Depot, but the staff is worth every penny

Great and helpful staff

Friendly people nice clean store

Great service great selection. The attitude of the staff is one of caring and pride in helping.

If you like to be watched like a hawk and pay a little more..

Nothing to wipe off carts nothing to clean your hands. REALLY

Great service.

Shop Local... Friendly Expert Help & Knowledge! LOVE GARRETTS!! ❤️❤️❤️

Very helpful staff. easy to find whatever your looking for.

Great staff, knowledgeable and helpful :)

There is super friendly customer service, and the store has a good supply of gardening needs. I must go back to pick up plants there.

Great hardware storeThey have everything

Friendly knowledgeable staff. And you can almost always find someone to help you

Had an issue with a return and they went above and beyond to make it right. So grateful.

Heres a Hardware store for just about anyone. I needed paint supplies, the manager at the Windsor location took me around, made some excellent suggestions, and got me out with a solid price-point. The epitome of family-business backed by a solid brand like ACE. They have some really unique services likw a full-time plummer on staff, and a guy to sharpen chainsaw blades and small engine repair. Great shop!

Friendly folks, good prices, always have what I need

Always has everything I need or am looking for.

Love their metric Fastener selection. Saved my bacon many times.

One of my favorite hardware stores.

Excellent service and advice

Small or large projects, they always have what I need.

My local hardware store. I like being able to get help from people who really care unlike the big orange and blue stores

Knowledgeable staff great selection

Very friendly and helpful! Love this place!!!

Very dusty retail, employees just stand around. Bought two Rubbermaid sink mats couldnt tell they werent really the same color until I got them home and washed them. Maybe dust your products instead of doing nothing.

Asked a cashier where somethibg was and he gave us the wrong directions.

Found what we went for employees friendly and helpful

Big store with lots of selection. Friendly staff helped me find what I was looking for (in the separate gift shop!)

An ace hardware at its best

Ask for Randy in the paint department. Helps you find the right paint for your job.

Cool Ace!

Excellent service and selections..

Best Hardware store around!!

Very helpful priced right

Local and mostly go here to avoid giving my money to Home Depot. A step above Home Cheapo with customer service.

Always friendly and helpful!

Was disappointed in customer service at Windsor branch....and have been customer for over 10 years.....seems they replaced the better quality managers?????

Always friendly and helpful.