Horrible horrible customer service. They have had my money for 4 months and never call with updates. Keep giving excuses.
I recently placed an order for replacement back and bottom cushions for 40 Hampton Bay chairs. From the ordering process to receiving of the cushions, this was a good experience. The quality of construction is excellent and they use a Sunbrella fabric which will last for several years of daily use. The price was very competitive; less expensive than cushions at Home Depot or Lowes and these are custom made. I will be ordering again very soon for my personal deck chairs.
I recently ordered replacement cushions for a Hampton Bay dining set and chaise lounges. The ordering process was straightforward and they rushed the order for me so the cushions arrived in time for an event. The quality of the cushions is excellent.