Chloe and the team at the Woodland store were proficient, patient and professional. We were quickly acknowledged upon arrival and received thorough service with the purchase of our daughter’s Apple Watch. Couldn’t be more pleased with the ease of this transaction. What an enjoyable experience. Skip the customer service line and go see these folks in person for great service.

I cannot say enough positive things about Marco at the Woodland store! He was incredibly helpful, professional and very personable. I had put off purchasing a new phone for months because I’m not tech-savvy and I was dreading the experience. Marco put me at ease immediately, answered all my questions and was very patient. ATT is lucky to have Marco working for them, I’d definitely return again!

I went in to cancel the Internet account my mom had set up. She died without leaving information available- Passmore, etc. I called customer service and they said to to talk to someone at the AT&T store. Its no longer a corporate store, but Chloe helped me anyway by contacting corporate for me and confirming that I brought in the official paperwork. She was so kind through the whole process.

The customer service people were super patient with helping me set up a cellular account for my iwatch. I would never have figured it out on my own. It took some time, and they had a great attitude about it.

I have been a loyal AT&T customer for 16 years and working with Julian Rincon has been the most outstanding experience I have ever had in one of your stores. He is extremely knowledgeable with all of your products and equally patient and personable. It was indeed a pleasure to work with him and I would give him my very highest rating.Sincerely, Ron Mainini

Great staff. Very friendly and understanding. Julian always makes sure I am helped. Never had a bad interaction here and am always treated with respect.

Customer service was not helpful. Purchased ab$45 dollar screen protector. They put in on incorrectly.Told us if we wanted a new one that we would have to purchase again.

Not that this store had anything to do with it...but as ATT reps, didnt really help. THIS IS A SUMMARY...much more aggravation than I let on.Ordered a phone ...sent the wrong oneCalled and told to go to the store to exchange itStore doesnt carry a 264Called again after 30 min on holdForeigners so didnt understand. I argued and explained for an hourFinally ordered the new phon6 hrs later email cancellation of the order because they didnt k ow if it was me that ordered itBack to the store to show IdCant guarantee..can place the order and hope it shows upWHO DOES BUSINESS LIKE THIS?

In my case I had the great experience to work with Julian Rincon who was extremely helpful in solving my two problems.First with my unit and second with my insurance . He was very knowledgeable and gave me all my options to solve in the most efficient manner the problems.He should be recognized by his manager as a best practice.Hector RodriguezA loyal ATT customerSince 2010

Great customer service ask for chloe she had alot of patients and helped out great really recommend going there with her

Chloe and Marco at the Woodland store went beyond to help me. I appreciate your wonderful ATT employees.

Marco and mercy have gone and above to help me!!!!! They are two of the best ever!!!!! I totally appreciate their help

Don’t join a new service at this place, they will lie to you about the price you are going to pay to your face. I was told I would pay 180 a month, now it’s 220. I was also told my trade in would pay off nearly the entire price of my new phone, now I check my bill and see that I was only given credit for $100 for it. I’m pretty sure it’s criminal what this place is doing

Ray Serrano was extremely helpful. He went above and beyond finding ways to help us save on our monthly bill. He was very professional and not condescending in any way like we have had in the past at the Woodland store. Will definitely return to this location.

Julian assisted me at the Woodland store. He was VERY helpful!

Dafne was fantastic! I would’ve been in big trouble without her help. She spent two hours figuring out the issue that existed with my previous provider. She was able to get me the same phone number which is a big plus for me. Thank you again for your professionalism!

Ajeshni was gracious and knowledgeable and was able to solve my problem quickly and competently. I would recommend her and this store for their helpfulness.

Define was so helpful n knowledgeable! She helped us and was very polite! She took time helping us with both cell phones and upgrading our service.

Marco was awesome he fixed all my problems

Ramon and Daphne are outstanding employees! I had a lot of issues when I activated my phone but they were able to fix the issue, which even Apple had trouble with, the same day. Thank you again so much!

The staff is pretty friendly. One of the workers there, (I think his name was Julian) helped me when I was there and went above and beyond to make sure that all my requests were met.

Chet was very helpful. He made my experience at the store easy and fun. I am definitely coming back to him in the future.

Dafne was amazing and really attractive! lol, she got me the best deal on my new phone. 10/10 would recommend

Horrible! They are always charging me extra fees and fines and then have some excuse as to why. My bill is outrageous for no reason! And they are charging me more than what’s advertised on their website. Poor customer service. Had to call 5 different numbers just to get to customer support and now I’ve been stuck on hold FOREVER. I will be taking my business elsewhere

Steven C. assisted with a serious account breach and was patient with a problem we had been unable to resolve with eight prior visits. We are thankful for his kindness, his technical expertise. Steven represents the face and dedication AT&T portrays to the world and makes it real. Thank you.

Cant stand anything about att. Seems like their sole purpose is to make things difficult!!

Chet and Naisha were very helpful handling our account transition. Living in a combined household we needed to update our account holder and service when our mother passed away. After calling the general service number and receiving no assistance, we visited our local store and got things rolling. Thank you

Steve was an awesome helper in getting me a new program. He has great super people skills I highly recommend him to my friends.

All stores are basically the same .... what makes this one extraordinary is the most awesome customer service representative JESSICA !!!! Someone let HR and Management know what a treasure they have in this store !!!!

Ray was fantastic and really friendly. I would come back again. Best experience at ATT. Thank you!

She did amazingly above and beyond. all so friendly and welcoming even thru these tough times. Made me feel like family! Thank you Vanessa and Chet I will be back to see you girl. 😊

Dafne was very friendly and knowledgeable. She took care of everything in a timely manner and went above and beyond to get my questions answered

Good place for cell phones shop

Jessica was more than patient with me and was very efficient at what she does .She is also very sweet..I actually enjoyed my visit with her!

Super helpful and informative customer service. Dafne got me set up on a new plan & new phone with ease.

An ok visit. Couldnt get the phone or number I wanted.

Experience was excellent! Ray was outstanding appreciate his time and effort to set up our HBO MAX

Walked in I was dreading the process in my mind. Chet helped me immediately and in what seemed no time at all, he made everything SEAMLESS AND CHET EVEN TOOK THE TIME TO TEACH ME A FEW THINGS ABOUT MY DEVICE WHILE WE WAITED.As always AT&T & Chet made my day. Thanks soooo much, 😎Ron Mcgill

Jose was very helpful today and gave me his card for any future questions, which I appreciate very much!

Visited the Woodland branch and was assisted by Ramon L. regarding my business account. He was very patient assisting me with reactivating my line and would totally recommend him to be you.

Chet was very helpful with setting up my new Apple Watch

Vanessa was the best, if you need help go see her and she’ll go above and beyond for you without hesitation!

Steven was great. Best service I’ve had at AT&T

Jose was EXTREMELY helpful with setting up and transferring info from Samsung to iPhone. As a novice user I depended solely on him!!!

Steven helped me get a new phone. Was great service

Jose in the Woodland Ca was very helpful in getting the right phone with a promotion!

Representative that assisted was amazing Ray was great had piercing eyes and was adorable

I like how customer oriented these representatives are.

Chet was was very helpful with our phone issue.

Dafne was very helpful. Thank you

I visited the Woodland AT&T store to inquire about upgrading my phone. The clerk was not helpful - which I have experienced in the past. She questioned my wanting to buy a new phone when mine was working just fine and I owed six more installments to pay it off. I was quite taken aback - as I am of the mind that the customer is to be serviced professionally and in a timely matter - not treated like a child. I much prefer the Davis CA store.

I returned today and had a different sales associate from yesterday. Today Steven was very good and knowledgeable. I wish Ishmael from yesterday was as good as Steven.

Very poor customer service. This store has always been worse than others but its now below standard. It is very obvious that they are not there for the customer. Its just job. Left the place and drove to Davis where I received wonderful service. Thank you.

Bad customer Service.Bad signal everywhere (including my house if I don’t have WiFi)I don’t get my data until the middle/end of the month even though they charge me at the beginning, then it’s gone in 2 weeks, even if I’m not using it.

The Woodland AT&T store employees have been wonderful to me. I have been in there three times in the last two months. Each time they have given me accurate information, and helped me through the process of switching out a faulty iPhone. I am tech challenged, and they are incredibly patient and thorough.

Jessica has great customer service

The employee that helped us (Raj) was fantastic. He wasnt the issue at all. However, other employees there were. I had a slight issue with a tempered glass that was installed on my phone so I went back the next day and the girl said they wont do anything for me and it isnt refundable. While I was waiting for Raj to get in for his shift, the two girls working were also having conversations complaining about customers from their previous shifts (which is extremely unprofessional.) The one girl even admitted to me that multiple customers have been complaining about the tempered glass they sell (yet they refuse to refund it or pull them from inventory.) These tempered glass protectors are 50 dollars, so they arent cheap either. Fortunately, Raj was able to help me out and took care of me. I wrote both the store manager and district manager about my experience of how Raj was great, but I had concerns with the attitudes and professionalism of other employees there, but neither wrote me back. Im only giving this store 2 stars because of excellent service from Raj, and if you decide to go into the store, request him.

Ive visited this store over 3 weeks ago and Ive asked to have AutoPay set up on my account.Ive asked a second time So you confirm my account is on AutoPay, right? the lady said Yes, youre on AutoPay nowK.Just recently I got a warning because my account was past due. She DIDNT set up the AutoPay when Ive asked.Poor customer service!

Very helpful and knowledgeable of products.

This is not about the store, but overall att service in Woodland. Service has tanked in the east side of woodland in the past year, it’s so bad that at times data won’t load at all, I’ve reported the problems via mark the spot, over the phone, and even to store employees who admit service has gotten really bad in Woodland. I’ve come to the conclusion AT&T doesn’t care about Woodland, and literally every other carrier, even sprint for gods sake, works better than AT&T in east Woodland.

Great customer service and a friendly environment

Give Chet a raise!!! So helpful to senoirs!!!

When trying to trade in my at&t next samsung phone, management said they would not accept the trade-in because it had a small crack on the back glass in the top right corner. Although there was no frame damage, no screen damage and no camera lens damage like at&ts policy states, they still would not accept the phone. We are talking about one of the largest corporations in America telling me that their multibillion dollar partnership with samsung says they cant accept trade-ins with a tiny crack on the rear. Its absolite rubish. At&t agreed with me and took my trade-in after speaking with support on the phone. Woodland AT&T will turn customers away because they value their relationship with their corporate partners over their relationship with there customer. Ill spend my money at other at&t locations. Customers beware! Dont trust what these guys tell ya, do your own research!

I just signed up for att service in Woodland again and am shocked at how much they’ve improved, they recently added a new tower in east woodland and seem to have upgraded all their other towers here as well because they’ve gone from worst in town (even worse than sprint lol,) to best in a matter of months, I get great data speeds all over town and can now recommend them again. Good job AT&T!

Great customer service!!!

Not very helpful.

Services are good, but you will pay through the nose. Pay and pay and pay again.

Horrible experience

I had a screen go bad stripes all over the screen. It was insured and I paid the deductable as discussed received the Iphone in the mail. charged it up but was unable to use the phone. I visited the store for help was told that it was not a att problem but rather a apple problem. Apple was contacted said the phone was not activated. Showing no service on the phone.. Also in the process of trying to activate the new phone my apple id was lost on all my apple devices. Very frustrating experience. When I asked in I admit a annoyed manor who I could yell and complain to the service representative said the sky? maybe it was a long day for both of us. It shouldnt be this hard.

Couldnt get the deal i was offered

Great service Ray was awesome

Why are you so bad, I did not owe you money, why did not notice any stop my phone service. And on Saturdays, and no one in any of your departments can help me to reopen the phone. Must wait until Monday. My business is to accept orders by phone. Two days !! The other I suffered heavy losses !!

Great service Ray was awesome

Ramon made my complicated issue very simple.

Very knowledgeable and helpful, I couldnt get into my email they helped me in a flash thank you so much. Sincerely ken

One of exactly two choices in Woodland for AT&T costumers who want some face to face customer support and sales. Employees arent particularly approachable, though perhaps thats not a bad thing as theyre not particularly helpful either.

Dont waist your time buying their internet packages... theres a reason all of the plans say up to the amount offered. We pay for 50mbps and have only 4-10 about 90% of the time. When we called to have it fixed and someone come out they rescheduled 4 times in a row. The last time we had an appointment I was at home waiting and the guy never showed up and when I called they said we didnt answer. Even though I was there the whole time. I finally got someone to come out after about 2 weeks of all of this going on and the guy was over an hour late to the appointment. We are switching our internet to wave. We have heard wonderful things about the internet they provide and how they actually match the numbers they sell to you.

I’d been an AT&T customer for 15+ years, and it had been ok, the cell service has declined over the past year or so, and I couldn’t even use my phone reliably anymore. I know I’m not the only one in Woodland with this problem.Avoid RAJ!!! He doesn’t know what he’s doing!!I went to get released from our family plan and go to T mobile. The attendant “RAJ” said it was super easy and just gave me a code to send T mobile a code to take my phone number over and that’s it.“Cool” we thought......Went to T mobile, on Pioneer, Gabriel, the attendant there was awesome. Made it fast and easy.Gabriel said there was a problem, AT&T still had a lock on my phone, (the actual device, not the service.)I couldn’t start using my T mobile SIM card until ATT let go. He said I had to go back to ATT to get the Phone released.(You would have thought RAJ would have mentioned that. Key take away, BOO RAJ, BOO. Thumbs down)Anyway, Mohamad AT&T (round 2) was very helpful.Mind you, at this point, my phone has no cell service to call a home, basically a paper weight.Mohammad helped us do some online request through corporate to release the phone.... the downside, it would take 48-72 hours to get it free. Then and only then could my T Mobile SIM card work.That was my only move left. So that’s what happened.Had RAJ said that I needed to do that in the first place, I wouldn’t have closed out my plan before they turned my service off. (An industry Pro, yet he didn’t mention that this was a step in this process to do in his own store. Wow)

Everything was great.

Nice place but they dont always tell the whole truth. They would rather have the sale

Quickly activated a new phone. No issues

The Samsung Galaxy 3 phone is faulty. Three phones later and two sims cards (in two months) they only replaced it with the Galaxy 4 because I threatened to buy out my contract. Now the Galaxy 4 just shut down. Even the AT&T customer service rep was having problems with corporate staff getting it resolved. Two days later, still no phone. This all started at the Woodland store, when they suggested a solution to the faulty phone. Sell it to some unsuspecting buyer on a social media website, and buy a new phone here. I did not agree that I should pass their problem on to someone else.

Jose helped me out alot when I was having issues moving my service. Thank you.

Im not a customer of AT&T, but was considering changing over. I walked into the store and an employee swarmed to me like a fly on a rotting carcass. I just wanted to look around and she starts pestering me and asking me to tell her my name. It reeked of desperation and was overly aggressive. I just had to turn around and walk out the door.

When multiple AT&T stores tell you something different, its hard to know which one is lying to you. I think these guys were actually telling the truth, but who can know. I dont get service at my house, and they tried to sell me a 3g microcell. After asking for the manager, and complaining for close to an hour, they finally gave it to me for free. Still frustrating. My advice for AT&T: STAY AWAY!!!!

Easy to deal with and work with good people.

Unhelpful staff, high priced plans..

Steven was great

This Company is by far the worst Company Ive ever had to deal with. Dont waste your time with AT&T!!

I have been standing in the store for 15 minutes waiting for someone to help me, I need a new sim card and the only help I have received was from one of the employees who told me they were busy and went back to playing on their iPad.

I was here once had a bad experience...but i came back and management has improved big time...

Chet was fantastic

Quick knowledgeable efficient

Good service

Steven was awesome !!

The best in town

Great job

I cannot communicate enough how lousy the customer service is here. Enough said

Rude and have poor attitude and have no clue about your account and why it’s locked.

The employees are really good