My car developed a flat tire while driving down 28th Street. I pulled into Discount Tire just as they were ready to close. Even though it was time to close and there was a lineup of cars they were already servicing, One of the workers took the time to get a screw out of my tire so I could be on my way. There was no charge whatsoever for this. Service above and beyond!

Discount Tire on 28th SW. Great Customer Service. Ted and the guys are excellent. Great Prices. Had an appointment for 3:15 showed up at 3:10 they were ready for me. Car went right into the stall and the guys started the job. Quick Service. They had me back on the road in no time. Excellent 5 stars all the way around! Id recommend! I will definitely be a returning customer!

AWESOME Service and in and OUT much quicker than they said and faster than I anticipated!.

Went in to have my tires rotated. The guy said they were worn evenly so no since of doing it but they were at 4/32 and I should replace before this fall. That is amazing because i just spent $780 4 years ago for a 70,000 mile warranty Tire and ha e drove less than half of that mileage. You would think they would look at that when he was checking my car mileage. Instead they would rather have me pay for new tires again. Crooks.

Allen provided me with the best costumer service along with the team doing an awesome job. I had a lot vibration on my 3500hd and they were able to decrease it almost 100%.

I went in at 30 min till close becuase I had an unexpected flat tire and they got me in rather quickly. They suggested a new tire since the one I had I had rubbed it against road and damaged it. Didnt realize it. The salesman offered the best one possible for my budget and got my car in and fixed in no time. They even put my donut tire away properly. I am really impressed with service and how fast it was. Definetely coming back.

In and out less than an hour best to schedule appointment aheadGuys were friendly

My tire had a bad seal, and was losing air. They took it off, cleaned the rim, and put it back on, no charge. They told me to come back when I upgraded my tires, and with that service I definitely will.

Went above and beyond to make sure my car was safe. Highly recommend

Great experience at this discount tire. EXCELLENT customer service & even better prices! I will definitely return for future tire needs (hopefully not too soon🤣)

Ordered some Vogue tires through discount tire direct and they price matched $40 dollars off each tire! Shipped to the store in less than 2 days! Great customer service and prices! I will be back.

The guys there are awesome, took my friends car in to get a tire fixed and repaired with no charge.

Very disappointed with our visit today. We had an appointment for a tire service and waited almost an hour past that time before we just ended up leaving because we had other things to do. No updates from staff on why things were taking so long, no apology when we asked for our keys back. I used to always have the best experiences here but the last few times have been truly sub par.

In and out, wallet is a bit lighter but service was quick and professional.

I was in and out in like 30 minutes! One of my tires kept losing air and I thought I might have to replace the tire but nope they found a screw, they patched up the hole, topped off my air and sent me on my way. Also it was all free. I will definitely be coming back here! They have my loyalty!

Best place to get tires or tire related work done! This Discount Tire was highly recommended to me, and it has been the best tire service experience I have ever had.I have gotten 10 tires total from here, on three different vehicles. They will do most tire services for free, even if the tire wasn’t bought here.I’ve had no issues with their work, they have great attention to detail, are very fast moving (with an appointment), and are super friendly.I HIGHLY recommend going here for any tire needs.

Great prices and service! The only place to buy your tires.

So gave 2 stars only because I ordered a replacement tire since they was unable to repair one I brought in. Had warranty on tires to be replaced for free but the one I needed wasnt in stock so they had to order it (On a Wednesday) said shld be here by Monday and they would give me a call or send email so I could come in and get it put on(driving with a donut) so I waited no call Monday figured wait til Wednesday just to give some time, well I called and they Had it in and I ask since when... SINCE MONDAY AND NO ONE Felt the need to let me know no call nothing wonder if they would of even called if I hadnt called myself!!! Talk about crappie customer service!!!

Great job! had what I needed,same day service,professional Job

Did you know they will plug your tire for free?!?Because I did not!The manager, Jason, is super personable, very kind, friendly, courteous and extremely straight forward in answering any and all questions.Also, the staff is very timely. When I set up an appointment, they said I would likely be in and out in 45 minutes. I was all set to go 42 minutes after getting checked in, just like theyd said.I would strongly recommend this location!

I have always had incredible service from discount tire - whether it is tire recommendations or assistance with getting a replacement for a flat tire, they are always polite and helpful :)

This location of Discount Tire is my go-to shop for anything tire-related. I normally use them for my seasonal changeovers, but just had to get my all-seasons replaced unexpectedly due to a nail getting into one of my tires. I was able to quickly schedule an appointment online (which I recommend) for the very next day. The people working have consistently been friendly, competent, and efficient. On this occasions I was in and out in about half an hour. Their covid-19 procedures also seemed well thought-out. The prices are fair. I would recommend this place to anyone!

Wonderful service, able to get me taken care of quickly.

Ive been servicing vehicles here for years and they continue to earn my business. They are courteous, efficient, and know their stuff.

From the time that I arrived I felt that your rep was more interested in selling me more tires that simply repairing the nail puncture that I had come in for. The tread on the rear tires was just into what I would call your marginal need area on the display in your showroom. As I had mentioned I had just come in for the tire repair, and I really cannot stand the attempt to be up-sold. I gave the check in person my keys and took a seat expecting perhaps up to a 30 minute wait. After some time he came back and wanted to show me something about the tire with the nail in it. We went into the shop where the technician had the tire off of the rim (the nail was in the middle of the tread and there is no reason to take the tire off of the rim for that repair) to show me some cracks in the side wall of the tire. I was told that because of that that they could not put the tire back on the car because it was unsafe. Given that and the fact that my mood in the situation was worsening by the minute I capitulated and purchased a new pair for the rear. Do I appreciate them finding an issue? Yes. Was it necessary to go through all that length to find any problem and hold me over a barrel to purchase new tires? No. I came in for a specific service and had to suffer the run-around until you got what you really wanted. I came to DT because I could get an appointment that fit my schedule, was close to home and did not require that I drive around on a donut for half the day while I waited for the repair. Midwest Tire is half a mile closer to my house and I have never had them attempt to up-sell or hassle me for a reason to purchase new tire. But I couldnt get in there on this particular day. Going forward, lay off the pressure sales. Nobody wants or needs that. There are enough issues in everyones lives right now without unnecessary pressure to buy. Have a nice day.

Great customer service and price today on my hhr, better then bell tire. They had me in 30 mins early and put out at the time of appt. Still my go to company for my tire needs. Reasonable and not pushy sales men.

Great custom service, fast, fair and efficient.

Friendly service, knowledgeable staff. Will use them in the future

I had a nail in my rear driver side tire and they repaired it for free. I did not even purchase my tires from them. Its very hard to get that kind of service these days. Thank you so much!

Just went here to get air in tires. They were helpful as always, and it took just a minute. I buy my tires here because of their very good prices and customer service!

I went up to Discount tire to get air put in one tire, which should only take about a minute. I was told it would be awhile because they had people that had appointments. I buy all my tires here and so do some of my family members. I was very mad that they couldn’t spare ONE MINUTE to put air in one tire. I had to drive around to find someplace else to get air in my tire. I will rethink where I buy my next set of tires after this pathetic example of workers.

Not very happy with my warranty not being honored. Got a tire alignment like the directed me to do before coming in.. when I came in I was told about my warrenty. decided to stick with them anyways. Made an appt. Only to be sitting and waiting with all the other walk-in customers. Guess I wasnt sure the point of having to make an appointment when its basically first come first serve anyways. And I will probably have to get another tire alignment after this! I will be doing more shopping next time.

Great place to get work done. But its 2020 and well past time to step into the 21st century like everybody else, and have a night drop for keys. Leaving cars unlocked in parking lot over night just tells us that you really dont want our business.

Store manager here and their amazing staff got me in an out within a hour without an appointment. Needed four tires and the manager walked out, explained a few tire options and got me all new tires within my time frame. Great job guys

This is my best tire service...discount tire..ROCKSTAR WORKERS😎😎

Great service, free nail repair, available to help me during last hour of business operation, nice people. Thanks George and the service guys that did the work. The law of reciprocation is a well placed comp;any decision with the free nail repair service, I want to buy my next tires there now

I ordered my tires online and set up an appointment for the next morning. Even though I arrived almost an hour early due to a schedule change, they were ready to serve! Everyone was friendly and kind. There was no high pressure attempt to get me to upgrade. And I was in and out of there within 20 minutes! I can easily recommend this place!

Willing to go the extra mile to help you get back on the road

Always a great team! In fast, good explanations, and on the way again.

Very good service, caught a screw in my rear tire, called to see if they could repair it and twenty minutes after arriving the tire was fixed and believe it or not they didnt charge me a dime. Ill remember that...

Needed tire pressure check after cool weather hit. Tire pressure check and on my way. Very covenient,

Very helpful, good prices, short wait to get new tires put on my Jeep. What more can I say.

Tried to call to find out the price for my camper tires, it was noon and no one ever answered the phone. Tried twice, was on hold the first time for 7 minutes and the second time over 10 minutes. They need to answer the phone. No reason they cant answer the phone.

Yall need to stay open later

Kind staff! I mistakenly booked an appointment at a different store and they were kind enough to help me even though they were busy.I was happy they had so many tires in stock in my size! I always get tires here and have never had a negative experience.

Wonderful service and employees, incredibly helpful and great at explaining whats wrong!

Eager to help and really nice. Keith got me sorted out with some new tires all with a great attitude, even in the thick of their busy season and working really long days. Much appreciated 👌

Mark was super helpful!!Good deal on my tires!Got in and the service was fast !Thanks Mark!!!

A, They are very efficient. B, they are user friendly. Always concerned about getting the right tires on the car. C, purchase the warranty with tires, in the long run it saves you lots!!

Very slow and understaffed.

Happy. $20. 2 mount my tire on2 my very expensive aluminium rim. Nice job. And less then 45 minutes with appointment.

Fast and done right

I had a hole in my tire, took it into Discount, in and out in 30 minutes no charge. Everyone was awesome, super friendly, next time I need tires I will be going here.

This team is really top-notch. Ive been to several other stores, but this one stands out. Honored the appointment time, didnt push me around. Keep up the good work.

Honest people Good tires. Went there wanting to replace a tire and ended up getting 4 new all season tires . Truly makes that much of a difference. Wish I would of did this along time ago . Better late then never I guess 🙂

As always, people at Discount tire were great to work with

Very friendly and knowledgeable staff. Tires were installed the same day. Good selection and great prices

Had my tires in stock and on in a timely manner and beat the other guys pice!

They were super friendly and got done very fast!!

I went to Discount Tire today (4-18-17) and was more than happy with my experience.Customer Service: Earl is the representative who served me. He showed me what options would work for my car, the different treads and sizes, and all the pricing info. The best part about Earl was that he didnt force anything on me. When I said all I could afford was the basic, he rang me out for the basic. Too many places now and days push you to buy what you cannot afford or do not want. I was more than impressed with all the information he knew and how we could both laugh on how bad my tires were.Time: Earl had told me that they were completely booked for the day, but that if I came in ASAP he could fit me in. I came in ASAP and he told me it could take up to 1 hr and 15 minutes. Not 45 minutes later I had gotten the phone call that it was done. Their workers there do good work, fast.Work: My tires look great and my car has never felt better on the road!I definitely recommend them!

I need air in my tires fast service

Very helpful! We came in just before closing time, returning from an out of town vacation. Somewhere along the way we picked up a piece of metal that cut into the cords and presented a significant danger if we kept driving on it. They diagnosed the problem, found a good match and replaced the damaged tire (along with its pair) within just a few minutes. I thought they were going to ask us to come back the next morning. I appreciate the fast service and a good fair deal on the replacement tires.

I have never been a fan of corporate stores like this. I always prefer to go with local vendors, as they tend to be friendlier and more willing to work with you on price. Sadly, the car I just bought for my girlfriend had Continentals which are ONLY available through Discount Tire. And, of course, they are incredibly expensive. Sales clerk who helped me was unable to offer any sort of deal or discount. He was not rude, but I could tell I was just another customer to him.

Ive been doing buisness with this location for 20 plus years. What more needs to be said

Ive been a customer of discount tire for many years. Ive used a location in Grand Rapids, Rochester Hills, and Kalamazoo. Recently I visited this location in Wyoming. It was very disappointing. Everyone was nice but I wouldnt consider myself a satisfied customer. I came in to replace all the tires on my vehicle. There was an issue with a lug nut that wouldnt come off. They tried many times but ultimately stripped my lug nut. I had to take the car to a mechanic and it cost me over $117. Discount tire told me it was already stripped, but I was told by the mechanic that they in fact stripped it and should have left it alone. If they would have done that, it wouldve only cost me about $40. I had the lug nut issue corrected and called discount when my car was ready for the tire they held for me. On the phone they told me there was no wait and to head over. I told them when I would be there and I was there ten minutes before I had said and all of the sudden it was at least a 45 minute wait. This place cost me time and money and Ill never be back and will be sure to tell my family and friends to avoid this location as well.

Work was quick and fairly cost effective but they did make one relatively big mistake.A couple years ago I painted my wheels and got tape weights on all 5 of my wheels (that includes my spare).Today I got 2 new tires and they removed the tape weights and put normal wheel weights in place so now I have 3 wheels with tapes weights and 2 without.The only reason I give it 1 star instead of 2 is another Discount Tire did the same thing and gouged my freshly painted wheels removing the wheel weight that never should have been on it in the first place.Very disappointing.

Ive always had great experiences with Discount Tire, and this location was no exception. I got a screw in my tire, and they were able to take me as a walk-in appointment. They quoted me an hour to get it done, ended up only taking half an hour, and the staff was friendly on top of the quick service

I had waited in line for 40 minutes before being helped, but that is because they were VERY busy which is a good sign! Once I got in, It only took 40 minutes to complete my new tires, rotation, and flat tire repair. Kevin was super helpful and he remembered me from a few days prior when I came in! Great service!

The only place to go for tires! If your like me and travel state to state. It’s always nice to know you’ll be covered. My most recent purchase was for some off road tires specifically for Colorado terrain. The tires they hooked me up with were perfect and also are a nice drive when doing normal driving. I had an imbalance issue that was hard to diagnose. Something more specific to my vehicle. Andrew really took his time to figure it out and fix the problem. Can’t go wrong with their extended coverage either!

Service has always been top notch, and quickly done. The employees have been knowledgable about their products and services, and, best of all, have never really been pushy about them. My go to tire place!

Great customer service. They really helped me a lot and went the extra mile. Highly recommend.

Everyone here is awesome. Dustin and Nicole did an outstanding work as I watched them putting new tires in the front of my car they also cleaned the other tires. Young has great attitude when I got there .... thank you so much discount tire team for the great service I highly recommend this place if you want Excellent service and great deals.

I arrived at this location after being sent because the previous store did not have my size tire in stock. They called ahead and sent me to Kevin, who had my tire pulled up front by the time I arrived. He thoroughly went through all necessary information and made sure I understood (free rotations, replacement, air checks, etc). He was patient and humerus - he even pulled my car right up to the door when it was done! The best part: I payed less than $8 for the new tire due to road hazard insurance. Immediate service and was out in under 20 minutes.

The total wait time was barely 30m and every employee was courteous and clear about their intentions and the repairs that needed to be done.

Have replaced all 4 tire sensors for me

Great place, my go to for tires for decades

They put air in your tires all you have to do is pull up!!

So on January 21st 2020 I heard these people tell this young lady that she had to pay $187.00 for two new front tires (its 2012 Corolla) and the guy tells her that its illegal for him to let her drive /leave without putting new tires on her vehicle. I will NEVER stop at this place. All Michigan mechanics are con-artists and slime balls especially these ones.

I will never go anywhere else. They seem to really care about their customers. Wayne did an awesome job with my many questions.

Ive been purchasing tires from here for over 10 years. They have reasonable prices, and a massive selection. They fix most flats for free. Ive even purchased ATV tires from them. I ended up with a small bead air leak on an ATV tire, and they reseated it for free! Seem to always have helpful staff.

Its nice to have someone check and fill your tires for free.

That young man Anthony was very pleasant he told me that I needed to rotate my tires he said that they were a little low. Great smile

I have their tires on my old Hyundai. I drove in to this shop a couple of days ago just to have the tires inflated. Pedro helped me, and even at the end of a long, cold and snowy day he was very cheerful, helpful and courteous. Thank you Discount Tire and Merry Christmas to you, Pedro!

Great customer service! I had a unique situation with my car and I worked with Kim Young, I believe was his name, and he was great at listening to my issue and coming up with a solution that worked for me and was more cost effective than my original plan. He was fast, friendly and very communicative.

One of the best places for tires if you buy a tire in Michigan theyll honor the warranty nationwide

Not a bad price but will have to go back many times for them to keep fixing issues that should of been taken care of when the tires are being changed. they force the workers to go fast instead of quality work the lack of attention to detail is some what scary

They do great work, are friendly, and have competitive prices. The only thing I wish they would improve on is honoring your appointment time if you made one. This would be really helpful when you stop by at busier times of the day.

These guys are awesome, very professional. I replaced tires all the way around for a very fair price. I would recommend this location to friends and family.

Best deal in town. Great price, Super great people to work with

We ordered tires last Thursday, before the snow fell, and were told that they would be in in two days. It has now been eight days and has snowed enough to stay today. We still do not have the winter tires we were promised and now we are driving an unsafe car to work and back while we wait. We are not the type of people to complain, but the lack of communication from Discount Tire has been astounding. We have tried to be polite and keep our calling as minimal as possible, but if your staff just communicated and let us know the actual date they would be in, instead of repeatedly telling us a different date and coming up empty handed, we would have understood. I understand this may be a shipping issue, but be up front and honest with us and let us know that. We have had a good experience with everything else at Discount Tire every year, but I am not sure we will be back next year now that we have a car that requires tires to be ordered.

I ordered a set of 4 snow tires last week Monday and I paid the full price that same day. Was told they would be in by the end of the week. I did not receive a call stating my snow tires had arrived. I called them the following Monday to ask if my snow tires had arrived. The gentlemen on the phone stated that they had. I call the next day to ask if I needed an appointment to have them put on the gentlemen stated yes but they were booked until next week. I was not told when I first ordered them that I would need to make an appointment or else I would have done it that same day. I told them I just wanted to pick up the tires and have them installed elsewhere. They gave me a hard time about it then finally was reimbursed for installation fees. Just to find out they only had 3 out of the 4 tires I ordered. I was never told this when I called to see if they were available. Also was told they would have to order the 4th tire and would be a few days for that to arrive. This place has no communication and is very unorganized also customer service is not the greatest. For this being my first visit I was very disappointed. Will not recommend this place to anyone also will not be returning.

I have been going her for a very long time. The reason is the sales people were always very respectful and polite.Today I met a class A jerk who was very rude.I was not able to even complete a sentence he just talked right over me and had no idea what I was saying. I finally had it and went down the street to Belle tire, sorry guys its been wonderful doing business with you until today. Bye.

So on August 30, 2018 I went in and bought two brand new tires for my truck. After my new tires were installed on my truck I had brought my husband the vehicle to take my five year old son to his doctor appointment. As my husband merged onto the expressway he noticed our breaks were out completely which almost caused him to crash our vehicle with our son in the back seat. He then called me and I called Discount tire. The manager then proceeded to tell me that there was nothing they can do, that there was no break fluid in their garage. I tried explaining to him further the situation and he kept repeating to me There is nothing we can do because there is no break fluid in our garage then hung up on me. at this point I became angry and in shock due to the poor customer service. I then called back on August 31, 2018 to see if maybe I would have a more experienced customer service representative to express my concerns to. I was finally feeling more at ease with talking to Derek. He put in a request for an inspector to look at my vehicle. Due to the Holiday weekend the earliest I have received a call from the claims specialist was on September 6, 2018. After explaining my concerns regarding my vehicle and the very poor customer service I had received, he then explained to me that Discount tire would call me before they closed that day to tow my truck to their affiliated mechanic. My clock showed that it was now six pm and they were closed for the day. So on September 7, 2018 I gave them until 3 pm to call me just in case they were busy and had their tow truck booked earlier that day. I then made another phone to see why I havent received a call for them to pick my truck up. The manager explained that they have to wait for their regional office to go over the paper work before I can get my vehicle towed to be looked at. I expressed to them that had talked to a claims specialist the day before and that he told me that Discount tire was to call me and not a regional office. Today is September 12, 2018 and still no call and my vehicle is still not running. I am very disappointed in a way I feel they have put my issues and concerns to the back burner. For a franchised company to have such a complaint as so to not take this serious is very unprofessional. Just makes me very curious how long would I have to wait to hear from someone had my husband and five year old son got into a serious car accident.

Simply a great place, well talked replacement of tires for my older vehicle,since I had a flat. When I didnt see value based on the vehicles age at the time, the technician sought out to fix my potential flat tire for free. Just a magnificent job so thankful they are nearby. You have my business!

Great, Knowledgeable, and Friendly Staff! they will have your vehicle looking Great!If you have a question they will not hesitate to answer it, and this tire store fixes Flats free

Discount Tire repaired a tire that kept leaking air and rebalanced it as well. A free of charge!

Love this place. Picked up a screw in tire. Discount Tire fixed it, rotated tires, replaced a tire pressure sensor, and gave me a cup ofchurch coffee. They then delivered my car to the door! No charge!

Was not happy with their service. However the manager did call me back to try to fix the problem.

Great place for tires

Good store. I had to wait a while before finally being checked in by someone at a register. However, they made up for it by getting my tires installed faster than expected. I would recommend this Discount Tire Store!