I went in to have the back of my new Samsung replaced. I arrived after the cut off time of doing a repair, they did it anyways. In less than an hour I had a new back that matched what I originally purchased. They were incredible. Good customer service, knowledgeable, friendly and quick service. I would recommend to anyone. Thanks Patrick you were amazing!!

I was thrilled to receive excellent service from Steve. No one else could fix my phone. He did and stayed after hours to do it. And the cost couldnt have been better.

These folks are the best. I don’t know how they fixed my phone so fast! Super convenient, they try to save you $ by simple fixes first, instead of charging you for something you may not need! They were swamped and still managed to get mine done within 2 hrs, even sooner! I can’t thank this team enough! Thanks you guys!

Very nice to talk to, very polite and the work was great,I would recommend them if anyone needed their phone or anything else fixed

This company has a helpful & responsive team Management demonstrates high integrity & a true customer service driven attitude.

Super fast. Got my PS4 fixed in no time!They need a Front man to sell. Tec guys should not be at the counter lol.

The ubreakifix staff was very helpful with our phone issues. Service was prompt and pricing seemed fair

I had an HP laptop that had given me grief with crashes. HP couldnt fix it online. Took it here and all is well. Nice, clean and friendly store. Worth the hour drive

When the screen on my Pixel 4a was cracked, I looked up which shop would be recommended to fix it. This is the one that popped up as being Google certified for repairs. Overall, the cost to replace the screen was reasonable, no hidden fees. The process was simple, and service was fast. At least, it would have been fast, had there not been a last minute issue with the screen, that required another replacement. This was mainly due to how fragile the screens can be while installing. It seemed like the screen was popped out a little bit, and they tried to quickly press it back in, this caused some of the pixels to break and create a ink splotch effect at the bottom of it. Despite the issue with the installation, I would say the service was good, and that I would trust this shop with any other phone repairs I might have in the future.

Nothing but professional. I was helped at the Kentwood store twice, and the Wyoming store on Byron Center was also as helpful as could be. I am saddened that 2 years of notes were not backed up by Google. Is there ANY way, Ive got money to pay....to retrieve them? Phone is fried

Ive changed my review to less than favorable. After just a day and half my phone screen has all kinds of lines through it make it hard to see what you are reading. Also phone gets super hot to the point you cant hold it. Very disappointed in the work performed. For $200.00 I would expect a little better quality in there work.

I went in to get my phone screen repaired on Sunday and the website says says they have the parts for my phone in so we head over. They tell us they don’t have the part in stock but they will by Wednesday and so they have us pay half and say they’ll call us when it’s back. Comes Thursday evening and they haven’t called at all so we call them and ask. They at first say they have the part then we tell them the information for the stuff we had planned for us to come back in to get the phone repaired. They then say they don’t have it in stock and we tell them that since I am going a trip to cedar point and will need my on phone the trip to contact my family while we are there that if the part isn’t back by tomorrow we won’t do it because we leave Saturday morning. So we get a message early in there morning that the part is in stock so I bring the phone over at about 1 pm and they say the phone will be fixed by 2-3 and they will message my dad when its done. It’s 6:3pm and we finally get a message that the phone is fixed so we go pick it up. We get the phone and it has plastic over it covering the screen (which I don’t have a problem with) so we get home and turn on the phone and the screen functions just fine but they did a very messy job and the fingerprint scanner (which worked before) doesn’t work anymore. The repair was $200 dollars and wasn’t really worth it and seemed kinda scam-ey. I regret it and wish I just threw a screen protector on it and called it good. 0/10 wouldn’t recommend going there to get really anything repaired.

Excellent business. Very professional. Know what theyre doing and if theyre unable to help they let you know. Definitely recommend.

This was my 2nd time having a phone repaired here for different reasons, and again my expectations were exceeded. I showed up with a broken sim tray (it broke in the phone and couldnt be removed) at 5:45pm on Sunday. He said come back in 30 minutes and it would be fixed. 30 minutes later he replaced the tray as well as the broken glass back of the phone. Great job!

Cleaned my earpiece fast and didn’t charge me. Will use them next time I need something and recommend to anyone.

The team made this repair process easy and quick. It was a same day turnaround with no hassles. The phone is good as new! Big shout out to Steve and Gary! Thanks you guys!!

Very help and knew their stuff. Was a quick turnaround as well! Highly recommend them.

Had my phone fixed perfectly same day. They snuck me in toward the end of the day, very happy with everything. Ive been there twice and will go there any time I need my screen repaired.

Wonderful and knowledgeable people working there! Quick turnaround time with the repair of my phone screen, would highly recommend! Gary, John, and Steve, you guys are awesome!

Great job taking care of any issues I have for my pixel 4 xl. Highly recommend!

Great job done diagnosing and repairing my laptop. Reasonable price. Satisfied customer!

These guys can pretty much fix anything and they’re fast!

These guys are fantastic. Had an old Galaxy 7 phone that I was passing on to my 83 year old dad because his old phone died. I tried factory resetting the phone myself, but it wasnt working. I took the phone to my local Verizon store and they were not able to help me there either. I took it to uBreakiFix and they spent a good 15-20 minutes on it and got it all reset for me and didnt charge me. Great customer service. I will definitely bring back phones to have fixed if I ever have the need.

The hinge on my laptop had broken and I went to this location to get it fixed. to replace the hinge, theyd also have to replace my laptop cover and I had a bunch of stickers on it. i knew Id probably just lose all the stickers to fix it and i was okay with that. but my tech, John, carefully pried them up and placed them on the new cover. Im honestly touched... its one thing to repair something for someone but its another thing all together to preserve something thats sentimental to another person. Thank you guys...

They did an awesome job fixing my phone and very quick too.

Helped me out with what I needed and new screen works great.

Daughter took her phone to the Wyoming MI location. They did a nice job but based on their website, the battery replacement should have only been $69.99. They charged me $100.00. False advertisement. They did not offer to refund the $30. They said they are part of a franchise and that the cost is based on that franchise. Told them they need to fix their website. Didnt feel like arguing with them about making up the difference so.... here you go. Becareful doing business with this place if you are pricing work through their website.

We have used them a few times now for a battery issue on our Google Pixel 4s. They have been very helpful, very fast service, extremely friendly!

I brought my ps4 pro in to get the HDMI port replaced. Once i got it back, it stopped displaying again, so i took it back to have them fix it on warranty. They’ve had my ps4 for a month and haven’t done anything to it yet and won’t give me any useful updates.Update: they broke my ps4

They were professional and helpful with phone repair. I would recommend them and will use them in future repairs.

Very unprofessional and poor customer service. Had an appointment and didnt get the appointment. Instead we had to wait 30 minutes, for us to even get nothing fixed. The old guy working on front was rude and didnt answer any of our questions. I do not recommend this place of interest. We went to Best Buy and got better customer service there instead. Overall terrible customer service and rude staff. Will not go to this place to get anything fixed.

People and service here are great. Had my screen replaced in 2 hours through my insurance. Process was simple and seamless.

Was in a tight pinch for a cracked screen. Filed a claim, got sent to this location on Byron Center. Screen was repaired within 2 hours. Good to go! Thank you for your help! Would recommend to anyone.

Had a broken phone and it just happen to work out I dropped it off in the morning and they had it done just after lunch! Great service! Definitely returning when I need something fixed again!

My phone battery died this morning. I dropped my phone off and by 5pm it was fixed! Extremely welcoming, assuring, and all steps and costs were clearly stated.

Fantastic business. Brought my wifes Galaxy S10 in with a fractured screen. They said 2 1/2 hours for the repair but sent me a text that it was complete in under 2 hours. The price was the cheapest in town and the work is fantastic. The repair was $274.99. Genius Phone Repair quoted me, Very high $400s probably close to $500. They also said 5 business days. This place did it for almost half the price in 2 hours.

Absolutely amazing service from this team. Brought In the phone at 2pm and fixed the same day.If you need phone repair. Go to this guys!

Absolutely terrible costumer service. Dropped off phone for repairs and they said they could not guarantee it would be finished that night because it was only a few hours to close. They said that they open at 10am and it would be ready in the morning. No problem. Fast forward to the next day where I have gotten no contact yet, I finally called to ask when it would be done and they told me within the hour! When I called 2 hours later after receiving no contact from them I was told 30-45 more minutes. After another hour I decided to check again and what did they tell me? 30-45 more minutes. When I finally picked it up they told me that they had a computer issue earlier that set them back, then why not say that and why keep leading me on and waste my whole day waiting? My girlfriend and I had both brought our devices to be fixed their previously but we will not be coming back.

They were extremely helpful. Came in with my phone having problems charging. Everyone was super professional and friendly. Very knowledgeable and explained what could be causing the problem. Got it fixed with in the same day. Will definitely be going back with any other issues.

I am way too accident prone (dropped phone in water once and shattered my screen completely a second time) and uBreakiFix has come to the rescue each time. Knowledgeable, fast, and reasonably priced. I highly recommend their service but I am hopeful I will stop being clumsy and will not have to see them again. If I do have another issue with my phone, I know exactly who to visit.

Great place great people did a very good job fixing my phone and did it in less than 2 hrs after I walked in! Thank you great job guys!

Great service and friendly staff! I spent hours on the phone with AT&T and Samsung to fix an issue with my phone with no success. uBreakiFix fixed my phone in no time. Thanks!

We dropped off a Nintendo 2DS XL with a broken screen about three weeks ago with a gentleman that said they would be able to repair the broken screen it had. He stated they would have to order a screen and someone would be calling us for an estimate. After two weeks, I called them to ask about the status of the repair. I was told that the screen was due in the next day and it should be ready for pickup. The next day they called and told me that the repair was more challenging than expected and it would not be completed for a couple days yet.We received a call from them today where we were told that they had replaced the screen and that we had two options: Option1, let them continue to try to repair the 2DS which now has a new screen in it but cant seem to get it working and would likely cost upwards of $180. Option 2: we pick it up and owe nothing - but they didnt know if they could return it to the condition it was dropped off in. Since a new 2DS XL is retailing for $150, we decided to go pick it up and we spoke with the technician that was working on the device.He basically said they offer no guarantee that the device wouldnt come back to us in a worse condition than they received it in since the whole process of fixing something that is broken doesnt always mean it doesnt gets broken worse. I was like SAY WHAT? He then stated that they were even debating buying a used one and trying to cannibalize another used one for parts to fix this one. I would not recommend this place to anyone with video game console issues for repair. Horrible communication.

They let me book a repair but then didnt have the parts when I went in

Person at front did not wear mask properly. Very unprofessional and not trustworthy. Would NOT recommend to any Google Fi people. I called at 1pm to verify they had a new screen for my phone in stock, I was told yes and it would take 2 hours. I get to the store at 4:40 pm and was told No, I need 2.5 hours and was told I could leave it overnight.... Lied to, then told to trust them with my phone overnight???? Horrible customer service. Do not recommend

Brought in an Xbox one S for html port, they did their best but were not able to fully fix it. It works now but if the cable gets moved slightly the pictures gone. Since they were not able to fully repair it they gave it back for FREE.Only downside is they never let me know what was going on I dropped it off February 20th and picked it up the day they finally called me on March 31st but other than that great place I really appreciate their effort and ideas pointing me in the right direction as to why their is still issues with html portLastly Gary was fantastic with his customer service

St first they wouldnt take my phone at all then i said i talked do you earlier not friendly at all. I did leave the phone after several minutes but was told they would not look at it until the next day if possible

These guys made sure to get it right. Initially got a defective part (which was not their fault) and they made sure to get my phone back to 100%!

Super quick. And great job. You would never know my phone had an issue.

Very fast friendly service they saved my day

Excellent work! Completed faster than expected. Would definitely recommend.

Still cant watch Blu-rays or half my DVDs Now It doesnt work at all

Very knowledgeable great place to get your phone fixed

Edit: 2 star to 1 star, suddenly Im getting a bunch of spam text and emails and feel that due to my 2 star review my information was put on spam sites 😬😬broke my back glass on my Galaxy s20 ultra first I went to Kentwood but they didnt have my part so we went over to the Wyoming store, they fixed it very fast however theres deep scratches on my screen protector now and he updated my phone with out asking which has changed alot of my phone settings. I just dont feel like my device was handled with care

Very professional, nice, and efficient! Fixed my phone same day!

Awful communication. I had to call once a week for over a month to get updates. They took apart my daughters tablet before they could even find the part for it. They never found the part and now it doesnt work. When it worked just fine when I brought it there, the glass was just cracked.

I have a FABULOUSLY PERFECTLY fixed s20 screen! and cheaper than Batterys Plus

No bad experience, I picked my galaxy s10+ up next day they replaced screen and camera. Price hurt but that was expected for a 1000.00 phone.I would recommend them to anybody. I called mayve 10 other companies around grabd rapids and they had the best prices for sure abd best reviews.So thumbs up to this company 🙌 👌- mike

Staff was great! They received the claim from our cell phone carrier and fixed it in a much shorter time than they thought

Great place, knowledgeable, fast service!

They replaced the hard drive on my sons Xbox it was a good price and fair work. Id go back for sure

Super fast service and very helpful!

I would highly recommend uBreakiFix to anyone! They were kind, knowledgeable, friendly, and had my phone fixed in no time with no worries or problems. This is where I will go from now!!! Thank you uBreakiFix!!!!!

Took slightly longer than originally anticipated, man child-esque deservedly so.

I broke my screen at work and had to get it replaced. They did a GREAT job and were really friendly and knowledgeable. My phone looks new and they got it done within a few hours. I will definitely come back here if I need to get my phone fixed again.

Same day service to get my phone fixed, polite and knowledgeable staff. Will definitely attend again

Very helpful. 2 hours from drop off to the text that my kids screen was fixed.

Ipad needed new screen. Great reliable service. Communication was on point. Will be back for sure

I was on the phone with Samsung for over two hours one day and talked to four different customer service representatives over a three day span. Each representative told me something different for my tablet issue. Last I was directed to mail it in for service at a minimum cost of $65 and a 7-11 day turn around time. Instead I stopped in to uBreakiFix and they were able to fix my tablet the same day free of charge. AWESOME service, grateful for their help!

They were able to troubleshoot my problem and fix the same afternoon.

Apparently on Saturdays it’s an issue to fix insurance claim iphone’s screens making a stupid excuse that their calibration mechanics are down. At both locations how is that possible

Had a recent experience here and it went very well! I came from out of town and was in quite a bind (time wise, mainly) and the staff, especially, Al, was very polite, professional, and accomodating to my circumstances. They fixed my phone screen quickly and I feel very confident that they did a good job! Will come back if I’m ever a ditz with my phone again!

I was told, when I arrived at 6 pm, that they could not fix my phone screen before they closed at 7 pm. Understanding completely I then asked what I could do to make sure I get it back the same day. I was told to call before arrival the next day before 5pm and they would have it done. I called and was greeted very rudely by Steve Bishop who told me that there was no way it was possible. Very frustrating considering what I was told the day before. The employees need to be more informed and Steve needs to do something about his terrible attitude.

Had warranty done last week on my phone. Incredibly quick and the guy was super friendly and helpful. Thanks so much!!

Did a great job!

They had everything in stock to replace my Note10+ screen with OEM parts for a fair price. Dropped it off around noon and it was done in about 2 hours. Good as new. Cases and accessories arent marked way up like a carrier store either.

I took impeccable care of my pixel 3A, bought just last Black Friday from the Google Store. When the speaker phone/ringer speaker stopped working, Google told me to bring it to these guys to have the speaker fixed. The website offered a van that comes to you (which I selected) but thats not what I got. I had to bring it to them after waiting 3 weeks for a part. I dropped it off overnight and when I came to pick it up in the morning the screen had a crack!!! Steve put a complimentary screen cover on it (it was for a different phone and lots of dust in it) and denied that it was cracked, even saying, How do I know it didnt have a crack when you dropped it off? I was so appalled, I stood there sputtering that it wouldnt have qualified for the dag-gone warranty. I knew he was hoping I would swear at him, but I just stood there staring at the guy like how can you lie straight to my face then he offered to fix it if I waited a few hours. I dont trust this place, so I left.Within 2 weeks I could also tell that the battery no longer lasts the 2 and 1/2 days per charge that it did prior to them keeping it overnight. I now have to charge it daily. I am absolutely devastated, disgusted, and disappointed in this business.I gave feedback to both Google and Ubreakifix. No response from either entity, not surprised.Steve, who got my well-cared-for screen and battery? They certainly didnt come back with my phone.Edit: they have time to look up the appointment history and discredit me in the reply, but not enough time to do a proper job.

Again, uBreakiFix came through for me.I couldnt get my Bold N1 cell phone to turn on or charge up.Al spotted the problem with my phone right at the front counter!I would never taking my cell phone problems anywhere but to this franchise. Clean professional looking store, professional and polite staff.

The gentleman at the store was wonderful! He explained pricing, the process and an accurate time quote for us to come pick up our iPhone 8 Plus. I received a text saying the phone was ready for pick up, with store hours and a contact number. The screen had been completely shattered and now it looks brand new! Keep up the great customer service.

I brought in a tablet to get the screen replaced. The initial service was friendly and fast I received lots of updates along the way. I got my product back the very same day, for obvious reasons. The new screen had visible dust trapped underneath which was noticeable once removing the plastic wrap placed on by the store. I returned my tablet a few days later as is within my warranty. The repair tech was rather standoffish and not very willing to help. He even stated “Well, you can only see the dust when the screen is off.” I then asked why the screen wasn’t flush and all the way on my tablet the tech said the frame of my tablet was bent which is not listed anywhere on the notes from my first repair receipt. The note actually states specifically my tablet is in excellent order only has minor visible wear and tear.The tech had clearly not attempted to fix the error even after I returned the tablet. I had to wait a day and a half to even hear back from them about it. While I was in store the repair tech then shattered the “new” screen in what I can only guess was an attempt at cleaning it. He came back to the front of the store to tell me “I’ll have it next week.” I call them two days into the next week to have Steve tell me it will be done later that same day. Now I made the mistake of stating “Ok I’ll just come get it tomorrow.”After realizing this store is open pretty late I contact Steve again and ask if I can come get my tablet. He tells me he stopped all repairs and moved on to a new project once I stated I was coming the following business day to make the pick-up. No updates on my repair and then it still is going to take an additional business day after the quoted time to complete the repair. The customer service rep Austin was actually great and if I could give him alone 5 stars I would. My experience got a bit shaky once Steve got involved, which after reading other reviews this seems the norm. Overall a very mediocre rating seems deserved.

Great job identifying battery problem with Pixel 4XL, applying existing extended warranty coverages and repairing within 3 hours.

Excellent experience. Cracked my Pixel 3a XL screen and brought it here for a quick fix. Not only was the employee very nice but it was finished in 1.5 hrs. The store is Google certified and uses genuine parts. This is quick, painless, and worth the price.

Ive been here 3 times. 2 out of the 3 visits, they quoted one price over the phone, and gave me a higher price when I get there. Im not sure if its intentional dishonesty to draw people in, or just poorly trained staff. Either way, Im done with them.

Recently I bought one of my devices to this place for service. They have provided superior customer service, reasonable price and quick return. Highly recommended for this place if need any electronic service.

We needed a Samsung S7 battery replacement and youd think we were asking for someone to rebuild a computer, it was so hard to find someone who was able. These guys took care of it easily! Very friendly, quick. And all things considered, affordable. Better than buying a new phone. In any case. They did a great job.

Very fast and excellent service! I was quoted at 2 1/2 hours to get my cracked screen on my phone replaced and they got it done in half that time! I cant even tell that it was ever broken. Definitely recommend uBreakiFix to anyone.

Did a great job fixing my screen for a reasonable price. Didnt push extra sales too much since it was my first screen crack. It did take them ~1 hour longer than initially estimated, but that was understandable since it was a busy weekend and there looked to be only one guy working at the time. Im just happy its fixed and I got it back same day.

They did an excellent job repairing my Galaxy Note 8. Super helpful from start to finish. They were spot on with the repair time, and answered several questions I had surrounded the repair...always kind and honest! I had to commute from elsewhere in Michigan and called the store several times to check in and each time the employee on the phone was incredibly patient and friendly! Would happily recommend either of their locations in the greater GR area. Thanks for all your help!

My pixel 3a screen was completely shattered and they fixed it in just over an hour. Fully tested it and make sure I saw that everything worked. Super nice staff, highly recommend!

The owner is a pretty awesome guy. Took my phone in to be fixed and thats exactly what he did. He took his time with it and didnt rush, which is what I liked. He also stayed passed his closing time to fix my phone completely, so that I could take it home the same day. Thanks a lot for your help, compassion and patience Gary.

Steve did a GREAT job getting my phone repaired while I waited. I would feel comfortable bringing any phone here. Fast and courteous!

Patrick gave wonderful customer service and finished working on my device quicker than expected. Gave me realistic expectations with cost before I gave consent. Affordable prices.

Patrick was great, over delivered in customer service and speed of repair, had replacement screen in stock for us (sons phone). Great experience! Thank you! Worth the drive in on a Sunday!

Great service!:

Had an iPad mini 2 screen fixed. Perfect fit, finish, and functionality.

Got my phone fixed her, sorta last minute for a Christmas Eve, the gentleman/owner was very professional and kind. Had my phone even looking like new! Was so kind to even go the extra mile to add my screen protection on for me as well. Great prices! This will be the only place I go to from now on to get my phones fixed

Awesome people to deal with only complaint is I never got a call...but I also didnt have a phone so can hardly blame them! Theres a really nice easy device tracker on their site so I still was able to tell when it was done. Definitely will be back if I ever have an issue again.

This place did an amazing job! Fixed my daughters iPhone 6 for a reasonable price and under an hour. The customer service was great!

Fixed it when they said they would. Very knowledgeable. Plus even taught me some things I didnt know. Two guys who definitely earned this 5 star rating

I received excellent, professional service of my Samsung phone. I am a healthcare employee whose phone had a cracked screen and uBreakiFix, in cooperation with Samsung, fixed it for no charge to me. Thank you for your excellent service. Would highly recommend uBreakiFix.