This Best Buy was clean and staff was very professional.Low stars since co-op decide you can no longer call any Best Buys and speak to the actual store staff with questions or concerns. This is piss poor by the company to route you to someone in another state who cant help you if its store specific...

Thank you for helping me get a phone. I love my A32 5G phone. I needed a phone bad because my other one was locked. This one is bigger. Thank you for your help Best Buy!

After hearing about a big ps5 restock, went and asked an associate who told me if they ever do get consoles he would buy them before the doors open so I shouldn’t even bother checking. Worst customer service of any Best Buy in my opinion to be that brazen.

They were really nice. Even gave me a break. I had returned an item a week later than supposed to be returned. And I explained my situation and they gave me favor. Thank you Best Buy

Not a pleasant experience. I came from 50 miles away (because theyre the closest best buy to me) to look at either purchasing a gaming PC, or laptop. Im new to PC as Im coming from Xbox. So, I definitely wanted to get some advice or guidance from a best buy employee. I got in their waiting queue, and a few minutes later I had someone to help. I was immediately greeted by im in a rush right now willing to help me, but telling me I had to be quick. Which was an extreme disappointment. He ended up needing to look in the back and found something similar to what I was looking for, (acting annoyed because I was taking a lot of his time, or at least thats how it felt to me ) and I ended up buying the one that he found, which was a $1950 HP Omen laptop. Although I dont think I got a bad deal, I felt like I was totally rushed into making a purchase, and I was made to feel like I wasnt important as a customer. Which was extremely disappointing given how much money I was spending. I wish I would have purchased from somewhere else, however I dont believe I got a bad deal. Overall was not a pleasant experience.

Quickly got help with my purchase.

Great employees ...very knowledgeable...lots of computer stuff to choose from and so much more

Decent Best Buy, not a huge selection. If youre looking for help this would be a good place as everyone was just standing around and not very busy. Odd setup compared to other Best Buys. Lots of parking and clean restrooms.

Rosemary and Chris spent literally hours getting me squared away with a new phone and plan. Awesome experience! Thanks again team!!

Great 👍 deals and products. Super 👌 friendly staff and services. 😷 mask required to enter in store. Easy to checkout 👌. Thanks Best Buy for such great products and services.

Great place to get pretty much any electronics or appliances. Pretty much prices are = the ones online. And if you go in and ask questions theres a lot of people that can help you out

It was out of a lot of stuff, probably due to coronavirus but also it seems everything I was interested in didnt have a price tag or sign. I wasnt really interested in interrupting the salesperson, so I just left without buying anything. Ill probably come back a different day and maybe it will be better.

I have no experience to share. As Im husband and I was there to purchase a notebook laptop top combo for our business. But we stood and then, walked around the aisle of the laptops for about 10 minutes. Saw at least 5 representatives and no greeting, no help, and no service. We walked out and next door to Office Depot. We were greeted and helped immediately. Got all my questions answered and I will purchase from them.

Allen on the geek squad was very helpful and informative and did a great job of fixing the problem with laptop I give a rating of +10

I took my laptop in to get worked on thinking I was only going to drop it off, but the technician was able to get everything done as I was there. It was nice to be able to bring my laptop home the same day. The tech was extremely helpful and friendly.

The Geek squad was fantastic helped us sign up for credit so we could purchase the coverage. And fixed our computer.

9/21/2021 (5 Stars)Had a problem with an annual reoccurring service billing that was cancelled last year. The in house store staff corrected / solved the problem for us by calling headquarters and getting everything cleared up, refund of this years billing (that was cancelled last year) with a credit card refund, plus an email stating the correction was caused on their end, that future billings have been cancelled. I was treated very well.

Very helpful staff that took care of me and got me a great deal on a tv

One of the better best buy experiences Ive had. Someone offered to help me immediately when I walked in the door. Showed me to the items I needed, plus had useful advice on the products. Checkout was quick and easy, plus I was given additional useful advice on my purchases.

Best buy has great employees that seem to know quite a lot of impressive information about technology.

Lady selling the car stereos has no knowledge of what shes doing. sold me a open box stereo for almost the same price assure me everything was in there, missing harness go back a weeks later customer service said the stereo dont come with harness the bald man began getting angry and raising his voice made me feel stupid, so they made me buy a harness cause he said it dont come with harness. Still convinced it must have came with the stereo I call kenwood they assure me it those come with it, I go back and stereo installer for bestbuy agrees with me on the harness should have been in the box. he also agrees the lady selling stereos dont know what she is doing, morning customer service rocks.

What can I say I love electronics! The staff at best buy are pretty informative!. So may goodies in this store and it is hard to come here without going crazy with all the fun gaming and video stuff. Just bought the Yeti Nano to make my Jewelry videos for YouTube, Facebook and Instagram to promote my Nickel and lead free $5 Fashion Jewelry, the audio is great!

Greater was incredibly rude. We walked in and they said good afternoon how are you. We didnt respond and he started off and said thats great have fun. My mom looked back and said my sister in law passed a couple days ago and my dryer caught fire. The guy was in shock and apologized. Very insensitive. You never know how a persons day is going so if they dont respond dont say anything else there after. We told another employee and they didnt do anything.

Store had nothing in it and police stood around not helping. I went around the store for 20 minutes and had to chase down an employee who did not seem happy to have to help me.

The staff is always helpful in areas I dont understand.Great place!

Great customer service..would of gave more stars but will let you know when I pick up my merchandise in a few days.

They do everything they can for me to have a great experience.

DO NOT DO CURBSIDE PICKUP AT THIS STORE. Two times already my husband or I waited for nearly an hour. I ended up just leaving when dozens of people who got there after me were getting their stuff before me. I am from out of town and used curbside pick up at other Best Buys with no more than a 5 minute wait, but this one is extremely under staffed. I realize it is not the workers fault, as they are going as fast as they can, but there isnt enough of them at this store. If you have the option to ship or drive to another best buy, I would recommend doing that instead.

Customer service was Outstanding!!! So patient and very knowledgeable and honest. I hadnt realized the store was closed and I had 4 children with me. The staff were all courteous and kind! We had a wonderful experience and walked away with some amazing deals 😍 👌 😀 🙌 😊

Customer service here has always been extremely hit or miss. Today was a miss. I waited for about 10 minutes in line behind a gentleman who was also frustrated with the customer service. An employee was helping someone get a TV purchased. She then walked the customer up to the check out area then never came back to her area. After a few more minutes I began to wander around. I found her helping someone else (not necessarily a bad thing but this other gentleman was waiting in line to talk with her and she helped someone else....to me that is wrong). Second issue was an employee walked past me while I was still in the same area and I asked him (he should have asked me) if I could get some help. He replied with I have a list and I have to follow it showed me a phone and walked on by...that was the end of our interaction. Absolutely terrible customer service. I now remember why I rarely go to our Best Buy.

What an experience! Upon walking in I was pointed towards the radar detectors. The lady in that department assisted me in looking for what I wanted. Spent $700 and was outta there. It probably took me longer to type this than the time I was in the store and that’s how shopping should be, in and out. I’ll take that over Amazon any day!

I was surprised they didnt have any playstation items in the way of accessories.

Best buy is the best by office max. It has the best buys. But it doesnt always have the best price. The also have people that are bi that work at best buy. But its not a gay store. Its just got good deals.

The work staff was very friendly and helpful

Quickly got help with my purchase

Kid fixed my screen. And was super nice

Gone are the days of mom and pop stores. Quite a bit better than Home Depot for service help and fairly savvy folk. I give them a semi firm half mast thumbs up :)

Employees need more training on products. Not just say I guess so or it looks like it.

Helpful and friendly staff, great prices

Terrible customer service. Wound up ordering the product on Amazon after being told the item was no longer available.

Its alright employees are pretty knowledgeable. Could be better if they would just let you come in and shop without bugging people though. It seems every time I go there they asks what your looking for as you walk in sometimes I know what I want and also know where its at so I dont need help. But alot of times Im just looking so I dont know yet. Then theyll come up and ask u questions or want to help you when u dont need the help. Then of coarse that rare time when u have a question or need help evey employee is too busy always

Absolutely loving this place. I highly recommend this business and its products. Prices are reasonable. Staff knowledge and friendly.

Didnt have in stock not very helpful disapointed

Not very helpful when it comes to answering questions about online purchases but still have some good deals.

Great, and they are really helpful when we have any questions about anything on store!

Tough to see this place go down hill. Very little on shelves (pandemic), things mispriced, helpful staff but start with organizing the place...

Great service, great selection, competitive prices.

My friend ordered a speaker online so we just had to go inside to pick it up and the service was so fast we were in and out in under two minutes and the workers we very kind and really knew how to do their job, which was a relief I swear some work places will put as little effort possible but not this establishment!

Pretty good but sometimes the employees won’t come up to you to ask if you need help, and some won’t know any information about the product you want to buy

On point on what I needed my laptop for! My laptop is Amazing!

Clean store, and the staff is kind of attentive. The store is also pretty modern with a great selection of televisions and similar electronics.Their computer part selections, (gpus and cpus, ram, etc) are slim. The laptops and tablets are a decent selection though.

Customer service was fantastic found me the perfect TV at the right time no pressure to buy outstanding thank you

Staff, was very helpful and friendly, they attended too me with professionalism and kindness, which was very much appreciated!Thank you Alberto, thank you for all you do!

So sweet to look at the new things, all of the staff were helping people but they did the best they can short handed/staffed. And awesome to see lots of people in Best buy.

2nd visit to pick up another Xbox. Theyre always nice and helpful. Its become my new favorite Best Buy

Enjoy the progressive lease through Best Buy as a option to afford and buy technology items and save money without having to pay a large amount of money up-front.

I called for an appointment with Geek Squad as my laptop was giving me a lot of problems. The appointment was offered for that afternoon but I asked for one the next day. On Wednesday I was able to step right up to the counter, right on schedule. Thats not happened before!Fifteen minutes later I left the area with paperwork in hand and an appointment to pick it up on Saturday. Three virus and in need of a tune up.The Geek Squad has been my IT stop for over ten years now and have never left me wanting. We have two laptops and cell phones one tablet and a smart TV and they are all registered and serviced under our account. It is well worth the expense.

Not helpful at all. Need to improve on customer service.

She didnt give me the right product I have to go back and get another one it has two parts sold separately

Always very helpful and they take the time to answer all of my questions.

Great they had what I wanted

Best Buy, had everything that I needed,Thanks Best Buy.....🙏

Had exactly what I wanted, excellent customer service

Friendly, helpful and knowledgeable staff who were quick to answer my question and find the item I wanted to purchase.

This place is just average the employees are not overly concerned about you and you might get asked if you need assistance or you could find yourself standing at the check out station for 20 minutes because there isnt any one at the station!

Clean, but or very many high demand things in stock. Friendly staff, only issue is they all have ear pieces in and some have them up to high they cant hear a customer behind them saying excuse me, and looking for help.

Great selection, employees are really helpful.

Service is a bit slow but at least they had a good selection

Excellent service employees offer help on site

G great selection of clothing. Really like the new. Goodfellow brand. Also good selection ofsnacks. We were traveling for four hours to get home and enjoyed every bite of three snacks.😀

Very cordial and knowledgeable. Definitely no pushy salespeople.

I was able to find what I was looking for very easily. The plus was that it was on sale, too. Wesley at the checkout was very pleasant and informative. I love shopping at Best Buy!

Caesar and the Geek Squad are awesome!!Thanks for a great shopping experience💯

The people that work there were very helpful.

This best buy didnt have a lot. I was a little disappointed. But staff was friendly.

I love the Best buy, in Yakima. The staff are very friendly, and helpful.

Right of if i need help I was out of there in less than 20mi the staff were all Waring mask and very helpful.

Good store,and very friendly and helpful staff.

Overpriced. Employees are always helpful, but Ive never been a fan of there Geek Squad.

Waited 20 minutes on the phone for a simple question when I went to the store absolutely no help good place to be levelled and built a golf course

Friendly fast service

I just sat on the phone twice for 20 minutes waiting for someone to answer the call. The first time I played the how can we help you automated game and waited 20 minutes for an answer. No one came! The second time I made a point of asking for an operator. Still, no one answered for 20 minutes. That is poor service.

It was very crowded quite unorganized and staff seem to be just baffled at the situation pretty much help yourself

I dont support corporate stores like this but I needed something asap. Nice staff ok prices

WORST CUSTOMER SERVICE EVER GOT HUNG UP ON FOUR TIMES, SENT TO GEEK SQUAD, THE WANTED $39.99 JUST TO ASK A QUESTIN .ASK TO TALK TO MANAGER GOT HUNG UP ON AGAIN,STILL NO ANS WANTED ME TO MAKE APPT FOR HOME THEATHER,SAID NO THANKS NEED HEL WITH SONY STR-DH190 OH A TV ...NO A RECIVER OH WE NO THING ABOUT THATPLUS FOUND OUT IT WAS AN OVERSEAS ANS SERVICE NEVER AGAIN BEST OH EXCUSE ME WORST BUY BUY!

Sometimes hard to get help. Also not alot of product in stock. But employees are usually friendly.

I was told I couldnt open the item in its box to make sure it was the correct size. When I went back to return the unopen box because I couldnt tell if it was the correct size I wanted they told I could of opened it and still would of been able to return it. I returned it anyway.

Really good staff, just wish they had more of them. They usually have what I need. Easy price matching too.

I made an online purchase to pickup in store. When I arrived the waiting time was short. I could have car delivery service after logging into my account in the Best Buy website, which was a nice option

Its best buy. A smaller one to be sure.

Idk man its a best buy

Charged us a huge service fee under a different name then what was on the receipt with out any notification. Sick

Well I was looking for a refrigerator for my parents. Found one here but ended up getting it someplace else. Big mistake. Big! We ended up returning the other one because it was delivered and it didnt work. Anyways, went back to Best Buy and it was a good move. It was delivered and my parents were extremely happy! It was better than they expected. Thank you!!

HUGE thanks to Ash for their help in securing this business traveler the Apple power cord desperately needed. Sunday night, kuddos to Best Buy for being open until 8. Apple is prickly about a new cords for every product iteration so I was repeating myself about my need after realizing I left my cord at home. Argh! but Ash knew immediately with one glance at my laptop... going as far as unwrapping it once purchased to triple check for me that it fit and worked. It did. And This one will stay in the work bag.

Good staff. Seems to always be busy though so be prepared to stand in line for a while.

Always have what you need

Excellent customer service, knowledgeable staff, efficient, organized and timely.

Workers great help.

You guys are the absolute worst to your MyBest buy users. Pre ordered a PlayStation 5 (was suppose to get here on launch day) is now not coming for a few weeks. Last time I ever do business with you guys again I spoke to 3 different Best Buy customer support people that assured me it would be here on launch day

Nice people when you need help