So my fiancé and I decided on the Sleep number i8 bed with the adjustable base. We applied for the store credit card and we made the purchase. We were downgrading from a king size matress to a queen size sleep number bed. Today we were suppose to receive the bed but the base didnt fit in the elevator of my building. Taking the stairs wasnt an option for the delivery guys. That part I understand because the base is very heavy. Here is my issue, why didnt the sales man who sold me the bed mention that the base is one solid piece the measures 7ft high by 5ft wide? I would have easily said that it would not fit because I know the dimension of my elevator. Now we have a major problem. I took the day off of work to receive my delivery. I also downgraded from a king to a queen so I TOSSED OUT my old $1,000 king upholstered bed, now my matress is on the floor. I also applied for a credit card that I will never used. DEALING WITH SLEEP NUMBER HAS BEEN A TOTAL DISASTER. I will never do business again with Sleep Number. Customer service asked me, SO WOULD YOU LIKE TO CANCEL YOUR ORDER? REALLY!!! How about better training for your sales department, how about advertising the Sleep Number WONT deliver an adjustable base if theyre stairs involved!!! I am extremely irate and I have lost time, money and took a hit on my credit score. To top off everything else, no one could help me, I spoke to 4 different reps! A nightmare of an experience. Never again!!!

Peter at the Yonkers store was fantastic. We had a very bad experience in the White Plains store in The Westchester and then went to Yonkers, it was totally different. Peter was honest. We got what we asked for in Yonkers while in White Plains, Mathew tried to scam us. We told Mathew in White Plains what we wanted, the mattress for $999 he put us on the mattress he said was the $999. We then decided to buy a 2nd $999 mattress, one box spring, which he said the legs were a separate charge and a pillow. By the time we were done the bill was over $6000 only to find out the bed he put us on was not the $999 but the over $2,000. Needless to say we walked out and went to Yonker where we found Peter who was not only knowledgable of the product but honest. Thank you Peter! Cant wait for delivery

Christian answered all of our questions and helped us to get the best deal available, to accommodate our needs. I didn’t feel pressured or that I was being asked to purchase anything I didn’t need. I told him I didn’t think I would qualify for financing, but he worked with me anyway. He somehow ended up getting the entire purchase financed, with payments I can afford, and no interest for 3 years! I can’t wait for our new flex king size bed to arrive.

Very good experience, Christian did everything to show us all the options and numbers, highly recommended!

From the moment we enter the store we were greeted and walked through the process of selecting our bed. Lisa was extremely helpful and patient with us and didn’t put any pressure into pushing.us to buy a more expensive bed. We discussed what we needed and bought the bed that best suited us

The salesman Christian was amazing, he know his mattress!

Overall positive experience. Representative was knowledgeable and friendly.

Their prices can me considered outrageous by some, but the quality of what you get is worth the investment. The staff is friendly, professional, and honest. A very upbeat young woman named Maria assisted us and she was very energetic and definitely made our visit a positive experience.

If your shopping for a bed that meets not only a great sleep and aids in certain health issues; run to Yonkers Sleep Number Store in Ridge Hillask for Lisa shes a gem but all sales persons were friendly and listen to your needs, no high pressure sales pitch!!

The store manager Christian is phenomenal not only was he able to explain all the feature of the bed. He was true to his word and followed up to ask how my delivery went and first nights sleep on my 360. Superb customer service.

Pete at the Ridgehill Sleep Number store was great with helping me pick out my Bed. He provided good information on several of the different models. I did not feel pressured to buy and felt welcome to test out the different beds.

The salesman was terrific. I own two beds, and when you have a sale, Ill go back to him and buy a third.

First of all, these are amazing beds. They are especially great if the person that you sleep with likes a different mattress firmness. Most importantly, they are extremely comfortable.The only drawback (as noted in Consumer Reports which also notes that these are top rated) is that they are slightly warm and retain heat. I sleep hot, but just keep the room slightly cooler and is fine.Also, the store sales experience is extremely professional.Lastly, Im bothering to rate the store due to the great customer service. We had a mistake on our order from a year ago and didnt get shipped the SleepIQ (it actually tracks your heart rate and breathing to help monitor the quality of your sleep). Despite the 12 months gone by, they were perfectly happy to swap things out for us. They may charge a premium for their beds, but it is returned in quality and service.

Lisa was very informative. She explain everything. She also has a nice personality.

After you buy your bed and pass the 90days or whatever, its hell with you and your issues

Lisa was amazing and attentive and did everything in her power to keep my twin daughters quiet while we tried out the amazing beds!

If money werent an issue...

Great store experience, employee are very helpful and explain the benefits,

Matthew was extremely friendly and helpful and we ended up purchasing what we hope will be the bed of our dreams!

Time for a new mattress. Wifey loves it. Guess thats all that counts

Perfect place to purchase ones most comfortable mattress.

Sales people are very knowledgeable. Comfortable beds with interesting options.

Courteous,Knowledgeable,Very Professional. Highly recommended.

Wonderful service and attention

GREAT SERVICESS

Staff egger to help

Excellent service

Best technology

Overrated

Excellent I loved it