This store was a pleasure to do business with. The store manager, Cristo was a pleasure to deal with. He greeted me right away, and was very patient and kind throughout. He listened to what I was looking for and helped me in picking the best plan and phone that would work for me; he is very educated on the technology that Verizon offers. He took his time and didnt rush, which many other stores do, they just want to get you in and out. The other store associates were kind and respectful to the other customers that came in after me; it was truly a pleasure. I definitely recommend this store; ask for Cristo!

Great experience in this store. Chris got me in and out of there quick. Called me when my phone was ready to be picked up. Great service.

The worker at the front desk has a Napoleon complex. The manager same thing. Dont suggest going there if your doing a simple return under 100$ they will tell you that you cant do cash returns with a receipt. They will upsell you and if you decline theyll pressure you. Dont put your money into these short Mfs!

Apple was the problem the people at Verizon were so helpful andExplained everything. It wasn’t there job to help me butThey did. They go above and beyond the line of duty here.The young guy who was in the navy helped me and I can’t say enoughAbout How helpful, knowledgeable, kind respectful and honestHe is.

Watch out for hidden charges and unexplained charges, would not recommend. Also after calling to complain and asking for the store manager to call me back and also calling corporate and them telling me the manager would call me back, no follow up call was ever made. Poor customer service

These guys were amazing. I went in looking to upgrade my Android phone. They explained the pros and cons of the various hardware and also gave me a complete tutorial in all of the features I did not know I already had.Understanding, helpful and honest.

Extremely helpful and friendly staff. Was able to assist me with my Verizon FiOS needs and questions and also Verizon Wireless. Highly recommend this store.

Went into this store about 2 weeks ago. I needed to go in here to get another Fios cable box, I tried to go in one day and the store was so crowded and it seemed like no one knew what was going on and there was no order. I went back the next day and arrived at the store about 15 minutes before they opened and took care of what I needed to and a nice gentleman helped me. It just sucked that I got a preview of what the store is like in the middle of the day very crowded.

Waited for over 40 minutes and the store rep did not acknowledge my presence. There was only one person working in the store and I waited for over an hour to be helped and was directed to go online or call for assistance. Other Verizon stores have a triage setup with employees at the door to advise of the capabilities of the store and assist. Very unacceptable business practice with customers waiting for 1 hour to 1.5 hours to ultimately not receive assistance. Id recommend going to another store, better equipped store with more staff to assist.

They never returned my cel that was supposed to be trade in. I keep on calling them to no avail. If they dont reach out, i will report them .

Sneaks. We worked with a man who went by Google. He seemed very friendly and knowledgeable. After being in the store for over an hour, he suggested to us that we upgrade our plan to unlimited data as we would save money. We made him assure us several times that there were no catches and we would not lose anything. He promised. We stupidly trusted him. We got home that day to find out that our new plan did not include personal hotspot. Guess he lied. Dont trust this store.

Came into the store bc it was close to home and I was surprised to find out from Raymond and team that I could not only drop off old equipment but set up a new account for home.The team was friendly, helpful and personable. Will def come back for the mobile portion.

Great service. Brian was so helpful and knowledgeable.

Worst customer service on the phone ever!! Its unbelievable. I want to give them 0 (zero) star!

Amelia is the best sale person! She helped me out with what I needed. Very helpful and informative. Showed patience! Shes wonderful. I would highly recommend her. She makes me want me to come back to the Verizon store! Give her a raise! Thank you Amelia.

The weekday evening sales associate, Joey, is very rude and condescending. Avoid this store

Brad helped me out today. He could not have more professional, helpful, nor pleasant. This particular location has been incredibly hands-on. I will keep coming back here, even though most of my time is spent in Manhattan. Its low-key down to earth feel makes it special. Keep up the fantastic job, yall.

Thank you Jorge for your assistance and patience! Jorge helped us right away with our problem. It was so nice to work with someone who was knowledgeable, friendly and willing to assist you. This will be my Go To Store and I highly recommend them! Thank you!

Last Saturday Oct. 1st, I upgraded to a new Apple 7 Plus in the Verizon store in Ridge Hill, Yonkers. I was assisted by Danielle, who was incredibly helpful, professional, competent, friendly and patient. I am nearly technologically illiterate, but Danielle led me through the steps required to exchange my 6 Plus for a new 7 Plus. She processed everything expeditiously, and told me that she expected my new phone to come in much sooner than we had been told in the Apple store. Yesterday we received a call that the phone was already in, and today my partner Donna and I returned to pick up the phone. Once again, Danielle was extraordinary- responsive, incredibly knowledgeable, fast, focused, and supportive. She made what for me is often an anxiety-provoking experience into an easy, quick, and highly successful event. Im sure that Danielle isnt being paid enough, deserves a raise and a promotion, and has earned a shout-out for her exemplary service to Verizon and Verizons customers. My feelings about Verizon have soared as a result of the outstanding work that Danielle did working with us over the past week. Thanks Danielle, and thanks Verizon, for enabling me to get my new Apple 7 Plus- with a better plan and savings to boot.

These people are total thieves. Dont do business with them. They told us our ongoing monthly bill (all inclusive) would be $139.00. Its $166.00. They told us we would receive $200.00 gift card--we have received nothing after 4 months. Verizon makes it near impossible to reach customer service via phone once you state your issue is billing. What a joke. Never again for either Verizon or Go Wireless!

The customer service was everything you want and expect from Verizon. Me and my daughter walked away feeling like we know how to work our new devices and that questions anytime are welcome. Keep up the great work at this location!

Employees are very pleasant! Those guys are always happy and work as team. Had an amazing experience! Definitely will be going back and recommending my friends and family. I would recommend seeing the manager Abiel but honestly if he is not available his team is just as great. Go Wireless has done right hiring him and he has done right training his team.

Great experience.Been to this store numerous times before and they were ok. Came in recently and they have a whole new look and new staff! The assistant manager that was there before is now the store manager and he great he puts his customers first. He will do anything he can to make u happy just like he did with me. Definitely coming back. You guys rock.

Actually looking to AT@T for coverage. Spent all of last week and hours on phone to get a working phone. Twice at this store, Eric was pleasant enough, but no help in getting my new phone turned on. Never called me back, as promised. Leaving the phone and Verizon.

This place saved my life this weekend. Passing through for a weekend visit with friends, and my phone goes dead. Wont turn on, I know its charged, Im freaking out because I have no idea where I am. I pop into the first place I can find, and Im immediately greeted by Ken F. At first, I was like oh great this guy is just going to try to sell me something, Im not in the mood. But he didnt! He was so understanding, and helpful with my phone; I think he could tell I was panicking. After some trouble shooting, it turns out I just needed to replace the battery, which he did for me. He did try to get me to buy a better case than what I had in the end, which okay yeah, I did. All in all, it was one of the better cell phone store experiences Ive ever had. Well done, 10/10 would recommend!

Very Helpful . The customer service in this location was great!!!!

Went in to actually exchange my Verizon Fios router at home. Didnt even realize they offered this service for Verizon. Prompt and efficient service. Was in and out leaving with my new router with no problem. Would come back to this location if I need anything. Not that busy and was in and out quickly.

Amazing staff! I went with the intention of getting accessories for my moms phone which was a bit outdated. I was informed of a newer phone and Im so glad I listened to the sale associate because my mom was ecstatic when she received her new phone for Mothers Day. Customer service was great and I left with everything I needed!

I was recently in the area of this Verizon store and had the most fantastic experience there. I was travelling on business so I obviously needed my phone but for some reason it just stopped working. I also needed it for the GPS which made this even worse. I stopped in and Ken Fratazzi went to work. I was frantic, and truth be told, I might not have been as polite as I could have been upon entering. He took the time to calm me down, got me talking about my business and family, all while trouble shooting my phone. I still dont understand what he did, I just know that by the time he was done I was calmer and my phone was working again. He is a very nice man, extremely capable in what he does and a credit to Verizon. Thank you for hiring such caring people.

Amelia is a great sales person! She did everything possible to find a solution for my s7 edge problem i was having. Great customer service ! Would recommend everyone to her! I will go back to her for my next upgrade and if i have any questions! Thank you Amelia. Hire more people like her !

The lady that helped us was awesome! Richardo was very unprofessional. Richardo was on the phone with someone regarding his medical stuff, while helping 3 different people. It was super annoying, and again, unprofessional. Do your personal calling during your break... Dont make customers wait, and listen to your personal conversation. Anywhere I have ever worked, personal calls were not allowed, while on the floor. He made the visit annoying. Also, dont curse when something isnt working correctly. Unprofessional.

I went in about 3 weeks ago and I met Amelia she was very helpful in helping me get my Galaxy Note 5 . She was a big help I dont know what I would have done with out her help. She really understands what it means that the costumer is always right . I would definitely go back to her if I have future problems with my phone .

Amazing place New Note 10 there but cases are 50$

Danielle was beyond helpful, friendly and entirely knowledgeable. She made our shopping and phone set-up experience very efficient and pleasant! Danielle is the best!

Had a great experience with Willie. Will definitely come back. Had lots of laughs with him and he found the best solution for me.

Michael and Pierre where great. Very patient would definitely send my friends.

Great customer service and there your fios go to place makes everything easy in one visit

Karoline very well explained my options. Helped me stay within my budget. Happy was able to upgrade and Karoline was able to set me up with great accessories and Im happy to be a Verizon customer.

I went to the Verizon store twice with some questions about my phone. Both Jordan & Ken were helpful, kind. & patient--just all around fabulous! Thank you!

Danielle was great! She took care of all my needs, and gave me a great deal on everything! 5 stars for her! Thank you Danielle!

Honestly, save your time and go to the official Verizon store in Cross County instead. Its about ten minutes away and far more pleasant experience than youll get in this store.

This is my first time visiting the Verizon Ridge Hill store but it will not be my last for as long as Jordan and Tavon are working here. In an era where so many millennials lack costumer service (bias generalization, I know), it was so refreshing to be in the midst of these two gentlemen who possess old school values when it comes to manners. They were helpful, patient and Tavon especially made sure I understood all the intricacies when it came to my purchase. It was after 10:00pm when I left the store on a Saturday night when my transaction was complete and remained pleasant throughout the entire experience. #winning

Jordan was amazing. He helped us solve a problem that took two hours and was sooooo professional and pleasant. I cannot day enough good things about him and our experience here!!!!

Danielle was absolutely wonderful. She is very knowledgeable and patient. Will definitely return to this location again.

Karoline & Ariel were knowlegeble, patient &effective in familiarizing me with my new mobile phone. In addition, they both were polite & pleasant. My experience with them was memorable.

I was very impressed. The guy was very nice, did the job very quickly.

Fast customer service ! Not much traffic

Cristo was very knowledgeable and super helpful in porting us from Att.

You can return Verizon home equipment to this location and there is ample paid parking

Karoline and the manager were very helpful and friendly. They made sure we understood what was happening and made sure that we got the best experience that could be offered.

My experience with Ricardo and Abiel was excellent!!! I came in with a cracked iPhone screen and they fixed my problem and they hooked me up!! They both had me lauging and It was a great overall customer service.I will definitely recommend this place to anyone

I loved there! From now on is my favorite Verizon store.

My experience with Dannielle 11/1/16 was great!!!! I came in with much help needed and little time and I was able to get everything resolved with all her patience and help! Hooray to Dannielle! 5 stars!!!

Courteous, expedient and issue was solved immediately.

Today I went into the store to purchase a new phone. The representatives in this location were very knowledage about all of the different plans and pricing. I also was given a Fios quote while at the store and might switch to Fios. Great customer service from everyone at this store!

I received excellent customer service with ken, his patients and product knowledge of the galaxys7edge made my experience most enjoyable andsatisfactory

Need new management at this location. Not helpful, not a pleasant experience, re hire a new team this one clearly isnt happy working there.

Jordin and Jessica gave me the best customer service I ever received in a verizon. They were professional and got the job done in a timely manner, they definitely deserve a raise and to recognized as the best verizon associates ever. Also Jordin was very handsome ;)

My husband and I came in the Gowireless store in Ridge Hill to Upgrade to a new smartphone. Ken and Karoline helped me pick out a new phone and add a new phone for my husband Rich. Excellent service! Also, the store manager Abiel helped save the photos from my old flip phone

Nasty staff rude lazy to busy texting & talking selfies to help the customers

Great customer service. Ricardo was incredibly patient and helpful.

Abiel was wonderful. Great personality, very knowledgeable and a pleasure to deal with.

Was told on the phone to go to any authorized verizon store for a free Sim card. This store did not want to honor what I was told by customer assistance. Poor customer service.

Had a Great exprience with abiel. had issued with my phone and he fixes it.

First smartphone. A was helped by the store manager Abiel and it was an amazing experience he spent a lot of time with me to make sure I was good

Aaron was awsome, he gave me a great deal and has awsome customer service skills. He is my go to guy.

Very knowledgeable employees.

Excellent and intelligent service.Thank you!

Excellent store, friendly staff.

Karolina was wonderful and so helpful an asset to the store

The workers at this store as phenomenal!!

1 star....self explanatory

Need a new set of employees not well managed. Go Wireless must not care about this location.

Worst company on earth, claim I bought four grand in stuff somewhere down south, ruined my credit.

Always busy.. but they do fios stuff too.

Verizon is to cheap to pay more than one person at a time to work. Waited an hour and left.

Avoid this Verizon at all costs. Worst customer service ever. I walked right out. It’s like they didn’t want to work.

Great and patient customer service!

Very bad. Store supposed to open at 10:00am right now its 10/29 and still nobody here. Lights on door locked. Very very bad service.... 😡😡😡😡😡😡👎🏾👎🏾👎🏾

Horrible experience, employees are arrogant

Great!

Great service

Get a new staff!

Slow service.

Helpful

Terrible.