Just bought the iPhone 13 pro from the York Best Buy location. I had to jump through some hoops to get the phone for personal reasons, however (Kat) the employee who helped me through all of it was mad cool and patient. Much appreciated. 💯

Very happy with Daniel who help me with all my questions. He was so helpful and patient. We need more people like him in store. I also have a good experience at customer service all of them were young but willing to help. Thank you all for a fantastic job!!

This store had an excellent staff. The store was clean and orderly and the prices were reasonable. I found e everything I needed.

Very nice and helpful people at the online pickup desk. The gentlemen at the desk were quick and efficient with my order. A young man even carried my printer all the way to my car. It was an unexpected kindness, that did not go unnoticed or unappreciated. Thank you!

Never havebhad a bad experience. Even if they dont have what Im looking for people have been kind enough to let me know the best place with the best bargain. Which is always appreciated trully.

Walked in. Asked where flash drives were located in the store to which I was promptly and courteously directed to the appropriate area. The sales clerk knew exactly what I needed and brought one out immediately. The item was on sale for $40 less than usual. A great day to be sure!

We went in to buy a gaming pc, keyboard, monitor and mouse and were directed to an employee named Mason who helped us find what we wanted. He spent at least 45 minutes helping us by comparing diffrent PCs and their prices and all of the different components of all of the items. He answered every question we had and gave us great advice on everything. We made the purchase and felt great doing so because of all of the knowledge and help he gave us. Thank you very much!!

I like the store and what they offer, but good luck finding knowledgeable help to answer questions.

Walked in, asked about my specialty item and was taken straight to it. Great opportunity to see the actual products.

Gregg was very helpful. He showed us every refrigerator and the options of each one. Told us about the extended warranty and the plumber who would run the water to the ice maker. He made our choice very easy to buy from your store. We will tell others to go to Best Buy.

Good service and they price match.

Would love to leave zero stars. This store & surrounding stores lack knowledge & experience in all car audio needs! Find a local shop & ignore this big box store.

Great selection but stock is somewhat lacking at times. The good part is they will offer to order and ship it free directly to you. The people here have been very helpful. The service is good and they take the time to work through questions and provide their opinion without being pushy. I recently purchased some surround equipment and they were very knowledgeable about a fairly unique feature I was interested in.Prices are pretty good and seem to be in line with competitors both virtual and physical.

Preston helped me understand what an indoor tv antenna can and can not do. He was very helpful and patient.

One of the most customers centric best buy I have ever visited. They are quick to help and they stay with you all through your shopping experience

Great prices, Friendly associates. Our associate help even though the store was closed. Love Best Buy. Thank you so much. I highly recommend this store.

Bought what was supposed to be a new hard drive there, turns out somebody had returned it and put a used hard drive in The box. They would not exchange it or refund my money for something that was clearly their fault. I recommend checking the packages of everything that you buy there

I was very satisfied with my sales person Preston 😃 and would recommend your store to someone else

Fantasmagorical experience. Amazing range of technology. Microwaves to smart phones to BIG screen TVS. Greeted by several staff members in different areas of store.Will return when ready to purchase.

Had to buy a SD card for my dash cam. I had questions about it with my dash cam. The girl waiting on me did t have the answers but got me someone who did. This guy Michael was smart as a whip!eft there feeling good about my purchase. Thank you to both of them. Great job!

Im currently in the market for a new laptop and the salesperson was not only helpful but extremely knowledgeable! I will definitely make my purchase at this store. 👍🏽

Went to look at PCs for my daughter. The shelves were empty and the staff were all too busy chatting with each other to help anyone. And the prices were 2-3 times higher than online and other stores.

Your phone system is horrible. Extremely long hold times. Getting through to someone is impossible. I constantly get disconnected or hung up on. I’ve been calling for a week to see why my product was taking so long. They told me the product was in. When I went down to pick it up they said it wasn’t there. Corporate customer service, not location personnel, who told us it was there spoke to us like we were stupid. I explained all these issues to the geek squad supervisor when I drove to the York location and even he said the phone system is horrible and he hears complaints daily about it. All of your reviews are about poor customer service and the phone system. I’m just trying to call today because I got a notification that my product was in so I called to verify before I drove 25 minutes again. Guess what hung up on or disconnected. I was given a card with an extension for direct call, guess what the phone system doesnt allow you to put in an extension. I guess I have to make another trip, hopefully it’s there.

Went to see Geek Squad. Horrible service. They lost a screw on my computer, and didnt plug in my hard drive correct. They told me I needed a new computer. I took it to an other person, and they said it was fine, and could be fixed.

Terrible customer service and terrible company to purchase anything from I get sent fromOne store to the other for one thing and they don’t have the right one. Best Buy you’re one terrible company.

Do not recommend this location at all! Ive never been a big fan of best buy in general due to their habit of not having items that are advertised in stock to take home same day. Went in this time looking for a basic printer, did not need anything fancy. Salesman was aggressive, pushy, and was simply suggesting higher priced items not listening to what I was actually telling him I needed to use it for. He also didnt have knowledge of the products and was giving me wrong info. Purchased printer elsewhere and will not return.

I purchased an HP Envy from Best Buy about a month and half ago. Last weekend it wouldnt power up. I took it in to see if the cord was bad and worked with the Josh and Johnny at the Geek Squad and determined that it wasnt the cord. Josh was great and exchanged it on the spot. He recognized the inconvenience of being with out a laptop. I am a college professor and I am giving exams this week. Being with out a good laptop would have made it a very frustrating week. I really appreciate the people at Geek Squad.

Not sure these people know what theyre doing. My son had an appointment to have his iPhone repaired and their diagnostics prevented them from doing so. We ended up driving to Lancaster to the Apple Store to get it fixed and they were able to do it. Service is nothing like they used to be.

Bought a washer & dryer from Gregg K ...very friendly & great service plus knowledgeable about appliances ... went back & bought a 75 TV.Samsung..Mitchell found the perfect one my husband was looking for...we will make Best Buy our first stop for everything thanks to Gregg & Mitchells wonderful help !!

Came in here looking for a camera knowing very little and got the help and answers i needed. They didnt have the camera i wanted to get so now i have to research the ones they have and see what will best fit my needs. Super professional and i was approached for help which is nice, having to chase down employees is terrible. Store was clean and bright. Now for some research and get my camera very soon.

There is always someone at the entrance to welcome you or assist in your needs. Whatever it may be, its comforting. I have found the Samsung phone service to be on point and reliable. The digitizer broke on the screen and they replaced it in 2 hrs time. It was a good experience. Best Buy also has the best warranties. They will replace any defected item.

The York store is tucked away (not our closest store so this is our first visit) a bit but easy enough to get to. We used the curbside pickup option and our purchase was quickly ushered out. The store associate assisted me with loading and cautioning me on transporting our purchase. I would recommend this store location as well as Best Buy.

Nice place they always have what I need

Had the tv I wanted at a great price and brought it to my car. Need to add in information to let the buyer know if the tv must stay upright in transportation so they know what vehicle to bring

The staff here are excellent. Knowledgable, eager to help, and the store seems well kept. The selections of product and variety is not as interesting or intriguing as it once was. Nothing new to discover

All the employees were very helpful to my grandson and his needs!

It was good getting my new laptop except the one sales person asking us what we needed the computer for!

Although their auto install section is closed they still do what they can to take care of your needs

Vicious bullying manager. I was in store looking for laptop and found one and went to register ready to buy. Then the manager tells me that I need to put a mask on otherwise he wont sell it to me. I told him I dont think its a good idea. Then he stepped up and got in my face and told me I need a mask. I explained Im exempt as per the state executive order. He told me in aggressive tone he still wouldnt sell me computer until I put face shield on. Wow so much for compassion and understanding for people who are different from them. Interesting that this store would bully and discriminate against its own customers.

Awesome customer service. Helped me pick out a new office chair for my sister. Thank you.

Website says closes at 9, but closed at 8. Only had a few minutes to grab and go. Need to get America back to work!

Its bestbuy, home of the credit card for buying things you cant afford. Best protection plan, return policy of any appliance store. Employees are always super friendly and I have yet to feel uncomfortable when have a conversation about any particular product. Definitely more important to me being trans, but I think anyone will find this bestbuy friendly.

I really like Bes buy, the employees are friendly and knowledgeable. The one concern I have is that each time I go into The store, there is less and less merchandise available. Id much rather by local to support employment in my area, but in the intention of lowering stock, it appears that the company might be doing damage to the store/brand. Im sure that this is not a choice by local managers.

The in store experience was great and the staff was very helpful. But I was not too happy that I was waiting on hold for 20 minutes with no one answering calls so I could verify that an item was in stock. There should be faster response to calls.

Super helpful team was able to process an exchange that the Lancaster store wouldnt take.

Worst Best Buy I have ever dealt with. I got a very expensive head set with microphone from a gift and gifter didnt find the receipt. The headset was obviously not working and causing electrical pops when plugged in which could possibly hurt me while I tried to wear it. Store will not let me return it as per operator that does the Q&A for customer due to the store level not accepting phone calls.They discriminate due to your level of how much money you spend at their store. If I was an Elite member then you have 30 days and no questions asked. If you arent you cant return anything without following the shorter timeframe to fairly return items to the store. This item literally had the chance to electrocute me while wearing it and they are refusing to let me swap it with one in the store. Unbelievable!Well jokes on them! I work for a major company that needed 25: Samsung 55 LED TVs and I was going to use this Bestbuy for the purchase. Guess who I am not buying the TVs from now?An act of kindness can go a long way... I was within the 15 days and now I have to buy another headset because I need one for some of my work I do...I hate this place! Worst Bestbuy around!

Knowledgeable but slow to help. Probably because short staffed

They had the exact chromebook in stock we went for!

Awesome customer service and GEEK s is the bomb so helpful

After several days of my Samsung Galaxy phone notifying me of moisture detected on the charging port, I visited the Best Buy in York, PA and the Samsung rep. The phone would no longer allow me to charge via the port (wireless charging only). The Samsung rep informed me it is most likely dust and dirt and will clean the charging port of my phone for no charge. After the phone was cleaned, the notification was no longer present. I was fully prepared to purchase another phone but no longer needed to. Thank you Nathan!

If I didnt know better, I would have thought the store was closing. The store is only about 25% stocked. A large section of the sales floor is completely walled off. Recommend checking their web site to see if they have what you want and then just ask an employee for it (or use curbside pickup). Lots of employees though, so not hard to get help.Oh, and the hours listed on their website are wrong. The store opens at 10 AM on Saturday, not 11AM as listed on their site.

Very helpful and quick service.

Empty shelves. Totally haphazard marketing throughout the store. Why would you walk in? A good example of why brick and mortar is failing.

Excellent customer service. Went in for a TV and easily applied for their credit card, and when I found the TV I wanted, an employee who was on his break helped me get it to my car. Everyone is also super knowledgeable about the products. Additionally, the cashiers are very quick.

Associate was very helpful to direct me to the product I wanted and a Samsung tech was available to sync everything to my phone... very pleasant experience! Thanks...

No problems I bought a T V & they put it in my car very helpful.

Dont go there if you dont have a mask. PA has a medical exception in its mandate, but this store will not honor it. The store doesnt even have a policy regarding masks except scream at the customer. Another reason to shop online. They dont need your business.

Disappointed for several reasons. When I finally was able to reach an employee he wasn’t much help nor tried to be. Instead of taking a minute or few to check the availability of the product I was inquiring about he just insisted that it wasn’t in stock. Then preceded to say they don’t have or keep any iPhones in the store. He said it made no difference whether I placed the order online or in store, iPhones ship straight from Apple and none are kept at any Best Buy store, unless a customer brought one in as a return/exchange. If that were true I knew chances would be slim but asked anyway if he could check to see if the certain model I was looking for, just in case one was returned. He said he knew off the top of his head they definitely did not have any. A day later I drive to that location, to my surprise they had not only one but 7 in stock and 8 in stock of a second model I inquired about along with a locked cabinet full of iPhone’s. BUT because I was told they didn’t have any nor do they stock them at the store’s I went ahead and placed an order thru their website and had to go with a model of the phone I less preferred and it was more expensive. YAY! NOT! From this experience I should have only rated it with one star but didn’t think that was fair due to one indolent employee. Past experiences have been fine.

Friendly and helpful staff. Store is very clean and not cluttered. Everyone are wearing mask.

Love the treatment very pleasant and find all that i need

Went to the store to get. Surround sound system for our tvThe sales rep was extremely knowledgeable and after explaining what I needed had recommended the perfect deviceGot it home hooked it up and everything was just as he said it would beAmazing customer service 👏

In January I bought a laptop especially for $ 195.00. Two months passed and it broke down and the next day when I went to the store they told me that I had to pay $ 50 for the hard disk to pass the information and $ 200 for the change of the computer. I indicate to him that he does not have 2 months of purchase and they throw the package to the manufacture. Deficiency in Customer Service and the most annoying thing is that I lost all my work and contact that with so much work I was day and night in classes and important documents. Debut and farewell with this store. Always check your purchase receipts so that you are not charged for a service that does not appear on the receipt and the change and / or alternatives will never be made in favor of the customer.

Took Someone to best buy never been in the store first time The Store Has A Lot Of Nice Things

Ok I have shopped here several times since built but last year I was looking at the galaxy note20 ultra by Verizon. And met a person in the phone area at this store that was very good in every way. He knew the phones, the Verizon plans, and kept costs down. If your here see Kelley! Professional courtice see him if in the store!

Clean store helpful staff

Great customer service when picking up my order

Staff is excellent here. Efficient checkout, and knowledgeable customer service.

Service was good as always. News wasnt. They aint got a new Kenwood or any head unit for that matter.

I had a great experience checking out new TVs. The sales people are knowledgeable and not pushy.

They didnt have what I needed this time but the clerk went above and beyond to try to help.

Had a horrible experience at the Lancaster Pa BB trying to purchase a laptop so I decided to try the York Pa store. I was approached within the first 5 mins I was there by a young man named Robert. He was fabulous, very knowledgeable, friendly and professional. He also did not throw a hissy fit because I was maskless. I know where to go for my electronic needs from now on. York Pa Best Buy.

I picked up a?new?product for my go proLooking forward to have a blast with these new pcs.

Friendly staff and great service.

Very friendly staff and Knowledgeable.

I went into tryout a computer I was interested in purchasing. The display models batteries were dead, and I was unable to locate anyone in the computer department to assist me.

Jeff was a massive help, helping me move forward on a home theater project. Well done.

Nice tech and curbside service only wish they had nice cell phones for cheaper. I like the quality I get from them versus an online retailer where you have no idea where or what condition its in.

Ive been here 3 times this month and each time I go there, the staff is really helpful and answer any questions you may have. They know information about the products they are selling. Really great people.

This was my second visit to Best Buy in a month. AGAIN they did not have the desired item in stock and could not order it. So AGAIN I ordered directly from the manufacturer myself. Dont blame COVID 19 for Best Buys poor purchasing department.

Best Buy does not service what they sell. They sent me to the manufacturer who told me 6 months until they could replace the part. 6 months, really..?

Daniel was very helpful with his knowledge of laptops which made my purchase a lot easier.

Went in this evening, greeted by customer service at the door. He directs me to the backup cameras and calls for an associate to help me. Im back there about 5 minutes and the associate are in the installation area, Im waiting for one to come out. When the guy does come out he asks the old dude who literally just showed up 2 seconds before if he needs help. Does not acknowledge me at all. Guess Im going somewhere else from now on or Amazon and have my mechanic install it. Good customer service is important.

Went in for an Oculus Quest 2 and staff was super friendly and got me taken care of right away! Havent been to this one much but my experience was really good

Made a great buy on a Samsung 27 inch computer monitor.

Blue shirt associates are knowledgeable and super friendly.

No customer service at all. I walked around looking for some speakers and not 1 employee approached me asking if I needed help. They all grouped up and had a blast in their conversations. Do better

Best buy is very clean. Highly experienced sales staff and they staff stand behind their displayed prices. Best warrenty coverage of any major retailer hands down.

Total waste of time to drive to this location. The shelves are bare to the point it looks like theyre going out of business. Went there looking for a gaming keyboard, gaming mouse, computer speakers, USB network adapter, bluetooth headphones, and some Amazon alexa devices. We walked out empty handed. Stick to buying online. Brick and mortar stores are a waste.

This place is the BEST.

Riley is really helpful

The sales guy was very helpful and spent a lot of time with me. It was a good experience and Im very happy with my purchase.

While the store clerk was very nice, the ultra short Best Buy return policy for my item that never worked since opening the package wasnt. No more best buy for me again, ever.

Great costumer service, friendly workers

Two stars solely because of the customer service at geek squad counter. They were great. Was trying to get my laptop diagnosed for an unknown issue and the service center kept my laptop for a full seven days only to tell me they wouldn’t touch it or even try to fix it because my four year old laptop is “too old”. Fine. Whatever. What ticked me off is when I got back and saw that they had dropped it right on the corner and didn’t bother to fess up to it. The case is bent inward and those edges are supposed to be completely flush with each other. It was NOT like that when I dropped it off. 😡

Nice place. But if you go there for an item it is best for you to look for it yourself, than to ask for it, because these young workers don’t even know what Best Buy is selling.

Kelly who sold me my phone was there. He is a super talented whiz. Helped to reboot my phone that developed a glitch after the programs were upgraded by the company.

They usually have whats needed or can order it for you. They always explain what and why you need it, after getting all the knowledge but you can give them

Everyone was nice and friendly, And every worker helped us find what we need and answered our questions

When we entered they asked what we were looking for and directed us to the beck of the store. When we got to the back of the store they had a worker that already had what we were looking for in hand and gave it to us.

Had exactly what I was looking for. Staff was very helpful and I was in and out in less than 15min.