Very helpful employees. They didnt rush us. They took their time to explain everything to us. The plans, phones, etc..

The young woman that waited on my husband and I was very kind and helpful. She was very pleasant. I think her name was Jasmin.

You can look at phones there but other than that it is a phone store, not much worse

In and out in under 10 minutes, everything was done!!! Chris did great!!

Kind if disappointed that I was sent away to figure out my new phone on my own

Overpriced, confusing packages. Been with them for many years and wanting to buy new phones, but have to pay a $35 upgrade fee on addition to price of phone. Ridiculous!

Staff were extremely helpful. He even went out of his way to make sure I had the best wireless plan for my family.

The man that helped me when i could not get anyone to understand what i was saying . Customer service was horrible and could not understand her dont know what country she was from, wish you wood employ people from our country accent was so strong hard to understand. But a nice young man named Kevin from the Boardman Verizon helped me after myself trying for hours. Kevin got someone who spoke english and got my problem resolved. Thank you Kevin . I was ready to taked my business elsewhere .

If i could i would give 0 stars...the workers at this store are very rude and liars..i cant wait to switch back to att..i would not recommend anyone to go there

Knowledgeable and friendly staff, nice store layout. Always a pleasant experience.

Line is always astronomical when every person that stops already pays a high price to be a customer, hire more people to avoid this!!

Very rude today when went to pay my father in laws bill

Kevin at the Boardman Store done a fantastic job assisting my wife with the purchase of her new phone. He should be a store manager.

Very pleased with Verizons service. Sales Associates are knowledgeable and willing to help with any problems you have. Wait time is minimal.

The girl that helps was absolutely amazing. She was nice and took care of everything we needed. The rating comes from the rest of the experience. When we arrived my phone prompted for us to check in, which we did. Then we watched as other customers arrived and were immediately taken care of. After exiting our vehicle and walking to the door, we were then greeted. We asked about the check in online. We were told they dont check that because customers dont always use it. We were there to check on a phone that we ordered the day before for a curbside pick-up. We have never received a notification that it was ready. They told us it was ready first thing in the morning. Would have been nice to be notified. Again the girl that helped us was great, everything else has room for improvement

Great Customer service from EHAB at hermitage location. Totally satisfied with informative, professional and patient customer service👍

They helped my friend make a payment which was good she was elderly

The employees at this store come across as really sleezy used car sales people! Verizon customer service is NOT what it used to be...get out while you can there are a lot of carriers out there, save yourself before its too late!

Service was good. Didnt have to wait long. He was familiar with the phone. Explained it well. Answered all our questions and gave us good advice in choosing what phone was best for what we needed. We r very satisfied.

Dad loves that he is able to pay his cell phone bill here in person

My uncle, new to technology, took his prepaid iPhone in to upgrade to a unlimited data plan. Verizon sent him off with a new iPhone and didn’t help him, who is clearly older and needed assistance, set it up. I tried to call to have him go back but their local phone system is useless and directed me to customer support. Customer support was great and helped set up an appointment at this location to have him set it up the next day (should’ve set it up when he purchased it). The next day he goes in and they partially set it up. They didn’t transfer the phone number correctly. Luckily again customer support helped and was able to assist with the phone number transfer. So two times in this location with no help. Highly suggest just buying online and using their support agents.

Dealing with Verizon is as exhausting as buying a new car.

Easy to deal with. Very informative.

This place does offer curbside services.... I put in my first response that they didnt. Sorry.

Not kind staff at all. Especially considering verizon customer service sent me there.

I am completely disappointed with the cell phone industry. Cell phones are way overpriced for the length of time that they last. And the way that they are selling these phones completely disgusts me. For those who do not know this make sure you are very much aware the return policy on any new phone regard less of a cost $100 or over a $1000 is 14 days. This Verizon shop went out of their way to try to fix my phone. Even though they will tell you 1st thing they are not technical support. This I feel was a ploy to get me past the 14 day return policy. Once I requested a new phone after only one month, they sent me a certified new phone to my house. Now I have to deal with customer service directly through Samsung. These roles and the monopoly of selling cellphones has got to change. Price gouging is a thing

Love Verizon! Super helpful!

Chris was very helpful and got us switched to Verizon quickly!! Appreciated his help!

It was a pleasant experience with Ryan. I changed my Verizon plan and he was very helpful.

Verizon has the best service. But they done me so wrong, I was a loyal customer for many years! I didnt mind paying the inflated prices because the service was great! But when I was having a problem with a phone and I tried to get fixed. They couldnt fix the problem! Which was fine, I had 31 days until I was eligible for a upgrade. Verizon wanted me to pay full price and would wave the 31 days! Which was fine too. I didnt break my phone, it was a default from there service! So I told them to fix the problem or wave the days! They did nothing! Goodbye Verizon!

Dont come here if you have a question about a phone. The young lady we were assigned knew nothing about any phone and had to look up and read everything to us off her own phone! We went to Best Buy for what we needed.

Well, young man named Adam took care of my problem, showed what I needed to do and I was on my way. I have had several other young people help me ( Ryan, Sam, and a young girl whose name I cant recall, but I will and will add it to the list). Mega thanks to the people who hire this type of crew. Those of us who are from the era of early creatures are ever grateful that such wonderful young people exist!

Stopped in with a phone hardware issue. Being from out of town and needing a quick fix they had a phone overnighted. When it arrived I didnt have WiFi access to back up the old phone. Stopped in and they completed the process with no issues. Great customer service 👍

Who closes at 4pm on a wednesday? Walking up to the door and you lock us out. Hours on your door say 8pm. AT&T is ACTUALLY open til 8. 🤷‍♀️ switching carriers!

The gentleman who greeted me was very helpful and accommodating. He was also helpful in solving my Android auto issue.

My wife and I went into Verizon so I could use our upgrade and get the new Google pixel XL. Our associate, who I cant remember his name (Dave maybe) anyways he was very informative and shared with us multiple options on saving money. We walked out with my Google pixel, my wife got a new iPhone for free basically and we added a line for my mother inlaw FOR FREE. We saved money on accessory packages for 2 phones and saved $40 on our monthly bill by using a Veteran package from my father in law. Overall a great experience and walked out with more stuff and a cheaper monthly bill. It was a great day at Verizon!!

Very helpful. Answered all my questions. Very friendly, clean store and amen now have chairs to sit.

Very bad customer service. Skipped over me 4 times and then said human error. I really felt that it was done on purpose because I was not looking to purchase something, only needed glass cover put on the screen. Called customer service and filed a complaint and they never reached out to me either. Also, Brandon told me he was the manager and customer service told me is not a manager. Brandon must use the phrase human error often.

This place is great place but the girl name sarah or Sahar she work their she don’t have any respect for costume before costumer ask anything she know everything.i waste my time to go ask one simple question their she before look in my account tell Me everything take in care of it.She bad for this place

Giving the 5 stars to the amazing reps in the store. I know many people have opinions about the company itself but the local store and staff are great. Went out of their way to get information transferred over from old phones to knew, etc. Great staff!!

Incredibly rude customer service from BRANDON. Waited AN HOUR after he said it would be 20 minutes. And when brought to his attention he said human error. It was purposeful. Complaint filed. Have a great weekend dude.

Sarah was great to work with, she answered all our questions and did not pressure us to buy phones we did not need or want

The sales associate was very friendly and extremely helpful. Didnt have to wait at all... Very refreshing!

After over a decade with Sprint, we switched to Verizon about a month and a 1/2 ago and couldnt be happier! Sprint was the worst customer service Ive ever seen in my life and so far Verizon has done nothing but make sure that I have the best experience possible!!!

The Worst Company ever they shouldnt never existed

Friendly staff very helpful look out for there customers

Awesome kevin

No buddy picked up the phone in30 min 7:00 to 7:30 pm

Safety oriented, knowledgeable, helpful and very attentive

My wife dropped thousands of dollars between purchasing her phone and committing to overpriced service. Yet, they wouldnt even help her activate her phone. The service rep told my wife that she had to use her home WiFi to set up her phone. Are you now required to have home WiFi to receive Verizon service? My guess is no, and that the lazy rep was lying to her face. The rep further told my wife that the WiFi at the store is too slow to set up a phone. Now that inspires confidence. The store cant fix phones; the store cant process insurance claims; and ow, the stores cant activate phones because of its weak WiFi signal. A third-rate company providing third-rate service while charging top dollar.

See Kennedy for the BEST customer service. Deserves more than 5 stars!!

Great workers at Verizon. They really helped me switch my plane from Boost Mobile to Verizon. They also showed me new phones and told me the benefits and the downsides. Overall great service and company.

I have done business with this store before and I have always been pleased with the service and people there! I went to get a new phone for my mom today and took my sister with me to help me decide on what phone might be best! I walk with a wheeled walker and when we walked into the door the man checking people in automatically spoke with my sister! I said I’m the one needing to get a new phone. I think some of the staff need training in how to speak with customers with disabilities. The girl who actually helped me purchase the phone spoke with me like any other person. I would say Verizon needs to train staff on the way you treat disabled customers. It’s not hard because you give them respect and realize we work and shop just like “able bodied” people!

Very little integrity with how they work with people; dishonest, impatient, not worth the time or money

Verizons contracts are a trap and they will not assist you with anything. If you can go to another provider do yourself a favor and do it. They lie about giving customer service and satisfaction

Try att. Good network and much friendlier. A little more expensive but worth it in the long run. They actually do what they say! Much more pleasant experience

Very poor customer service. We left. I was interested in getting a chromebook. He was staring all over the store. Not being attentive. So then he tells me after I told him my tablet was outdated that I should get a tablet that they were cheaper. And then he knew nothing about the tablet. I have been a customer for many years and never before have I received such poor service as I had today. I wanted the chromebook period. I have to rate this to post. I have a minus rating nothing more

Ian was very helpful. Great knowledge.

Best move we made to Verizon & running from AT& T esp Brdman Rt. 224 near West Blvd.

Switched to t-mobile and couldn’t be happier! Faster internet and a cheaper bill. And employees there actually pay attention to you. I cane in to upgrade and the guy was annoyed to even talk to me and went in the back room for ten minutes to look for a phone and came out with a phone a didn’t want and a tablet I didn’t need. We won’t be back.

Service and speed was fine just the result is frustrating. 1 of our 4 phones we purchased had the screen go bad last year they repaired it. Now the same thing on the same phone has happened again and they wont do anything. That does not seem right.

I came to this store with my grandparents with just a quick question about her phone. Was told to have a seat and she would take our name and we were in line. 30 minutes went by, no update on our estimated wait time or any words at all. It was close to an hour by the time we got any help and all she told us to do was delete apps. Very disappointed.

I stopped 2 times today. Wait was too long. Did not solve my problem. Not happy with Verizon.

My phone 📱 wasnt working all day. When your customer service rep came out and like magic it works.

Very helpful employees. Sometimes the wait to have someone help you is long but they make sure your taken care of before you leave. I go here for all my phones and services

Superb customer service and prices

Excellent experience, fast service, great service.

I was serviced very quickly. I received exactly what I wanted. A very friendly atmosphere.

Very poor and slow customer service. Over an hour wait with only 2 people ahead of us. Also, very misleading sales people. They claimed the HUM device was free but it appears on my bill as an additional charge. After doing some research online I discovered that equipment itself is free but there is a $10/mo service fee for the device. The salesperson never stated that. In fact, they stated that it was included in the phone plan. I will be cancelling my service and switching to Straight Talk. On a side note, there did not appear to be a single satisfied customer while I was there.

Ask for Crystal! She is very knowledgeable, patient and helpful. You wont be disappointed!

I went in to ask about updating my data plan. It was around 6-7pm and they were not that busy and I was greeted at the door. I was asked right away what I needed and helped by a very curtious young man. He was very knowledgeable and very helpful. He answered questions I didnt even know I wanted answered. Gave me information that I would need to make a change on my bill to my benefit. I was in and out of the store in probably 15 mins. It was quick and painless. I was very happy. I had been putting it off because I had a bad experience at a different store in the past. I would recommend this store to everyone.

All around great.

Very helpful staff...however they make you check in as soon as you walk in, so you cant really browse without an employee trying to sell something.

Even though its just another Verizon store. The staff is what makes this location a 5☆.

Charlie was magnificent. He helped me get a new phone. His service was exceptional.

Decent staff. They will try to walk all over you, if you have an issue. Just dont let them and you will be fine. Like any company there are a few good sales people there. Just dont expect fast service. This location is very slow.

They are always friendly, knowledgeable and fast. May recommend a device but not overly aggressive or pushy. Only one Ill use in this area.

They were able to fix my cell phone in 5min even though i wasnt a customer. He took the time to explain to me what my problem was, fixed it, downloaded some live changing apps for FREE. I was so impressed i switched over to verizon before i left.

Cindy Ehrlich is awesome. Her customer service is excellent & her knowledge of Verizon products is outstanding.

Friendly staff... More knowledgeable than some other Verizon stores. Adequate parking and fairly easy access.

Staff was very friendly and helpful. I give it 4 stars just because the prices at the store as well as other Verizon stores are pretty high for accessories.

Everyone is super helpful and very informative with their answer. The workers here definitely do their job very well.

They were great. Jessica was great and made my experience here awesome I will be coming back in the future

Best cell phone company in the world

Ray was very helpful and handled my situation. Nice employees.

I went to the Boardman Ohio store. A young man by the name of Sam assisted me. He was very professional, courteous and helpful. Coodos to SAM!!!!

Wanted to upgrade 1 line and add 2 new ones and I waited forever to even be helped (over 30 min) asked to use a restroom and they said no customers could use it. So we left and I switched to sprint

Always great service when I go in

Super friendly people who do not seem to oversell you.

Its a busy place but good service

Thanks to all the guys were so nice the girls ignored me go figure

Amazing team! Beautiful store!

Brook was extremely informative and very patient with me and all my questions.

What is it was great couldnt been any better five stars

Excellent kevin was really helpful

The verizon up rewards program is a scam. Dont trust them.

I have one of the Note 7s that was recalled, which I originally bought from a Verizon re-seller. The manager, Brandon, refused to exchange this phone for a replacement, even though they had several in stock because it would be an inventory match issue. Even though the Verizon tech support told me on two different occasions that any Corporate Verizon store has to return them, Brandon refused. I could pay my bill, change my plan, or even sign another family member at this location, but Brandon would not return a dangerous phone. The inventory issue should be between Verizon and Samsung to figure out, not the customer. The re-seller has not been issued any phones, which is why I tried to exchange this phone as soon as I could. What happened to customer service? Horrible experience, especially for how much phone services cost these days. Do not recommend this location for any services.

Very very helpful service!

Very helpful staff. Didnt force me to purchase anything

So when you walk in they take your name and follow you around like you are a baby in a China shop. I just went in to browse and they wouldnt leave me alone Can I help you ? CAN I HELP YOU? No Im just looking. And they are very pushy there and push this in me and push push push that on me. And 99 dollars for a phone case? They said no more cheap ones were made and only had 99 dollar phone cases with extra battery for my phone I got cases at other places Walmart and online for a dollar. Sell dollar cases and you will be a better place. I know this is true.