They are very understanding with your problem and repairs. They let you know if other problems exist. If you still have a problem after having service done they listen and try to fine it. There prices arent any higher then other places and they warranty the work. Everything I had done was done the same day.I recommend Northwest to everyone they know what they are doing been in business for years.

Being new to the area includes finding someone new to repair and maintain our vehicles who is fair, reasonable, trustworthy and good. I needed the serpentine belt replaced in my Jeep before it gave out and caused a whole lot of expensive problems. I called NW Auto and asked for a rough estimate of the cost. Liked what I heard and they gave me an appointment for the next morning. I dropped my Jeep off and they had it ready earlier than promised and the cost was exactly what they told me over the phone. Everyone was very friendly as well. We found our new repair shop on the first try!

Called for an estimate, very pricey. All Im saying is there are a lot of other places in the area that can do the same job for a lot less. Being in service for 40 some years doesnt mean a thing. I love it when these shops brag about the years theyve been serving the community. It actually makes me sick.

This is one of the honest mechanic shop i have ever been too with great service this shop is number one in my book.

I went through a construction site and got two flats and made it to Northwest Auto and Tire. They took care of my vehicle right away and were very courteous and friendly. They have also helped me out with keeping my sons cars in good running condition. Very reasonable rates!

Stopped in this morning with no appointment after hearing a rattling from my exhaust on my way to work. First time going there, they took a look at my car right away and had me out of there within an hour. The receptionist was super nice, the turn around time was quick, the cost was low and the communication was great. I had yet to choose a mechanic local to me since moving to Zion but I know I will be bringing my car back in the future for regular maintenance.

Great place... wouldnt take me car anywhere but here! Thanks for the great service Northwest Auto Staff

Amazing experience! Super helpful and timely. I wont be going anywhere else.

Took my kids truck there for an alignment they didnt even write up an estimate. They just put a bunch of nonsense that was not all true and told me to pick it up even though they wrote the vehicle should not be driven. All the while it drove just fine when we bought it 3 days prior to taking it to them and looking it over knowing what was good and what was bad. NEVER AGAIN WILL I GO BACK.

I asked for an estimation and they didnt beat around the bush or anything. Straight direct answer was given and I couldnt ask for anything more

Ive trusted Northwest Auto for all my repair needs for over a decade. They cost a little more than some places, but Ive never had to bring my vehicles back in due to shoddy work. Highly recommended!

I cannot stress enough how truly awesome this place is. Everything about it is first class, from the front desk to the mechanics, its peace of mind knowing your getting honest and top notch service!

I have been coming here for over10 years!! love the punch card for oil changes as Ive gotten a few free ones in the past. also love that most of the time i dint need an appointment to get an oil change. Mariska is always helpful in mentioning ads if they are available. they have always been honest & fair to me which means more than getting a cheaper deal. my whole family comes here now!

Called about tire repair. Didnt even get my question out and the man on the phone was short and curt. Not very professional at all. We are booked. Not what I read in on line reviews. Dont go here.

Initially I read the reviews and decided to form my own opinion of them. I dropped my truck off a day ago for a diagnosis test for 160$ well the guy call today and says yeah we have to run more test that will have me at a total of 400$ I said hell no put my car down I said what was the point of the diagnosis test it didnt make since I now have formed an opinion that they are scamming and taking advantage of people in a time of need and help all I need to know was what was wrong with my car thats the point of a diagnosis test and then he tried to tell me my total was 200 and something dollars I said no you guys told me 160$ Im not paying 200 and something dollars buyer and people please dont give them any business they are a waste of time and money

If youre having problems with your car and it brought it somewhere else. Take it to Northwest 1st and get it done right the first time. Known skip 4 years and Mariska knows the ends and outs of the car repair business and is a great person

Very kind and considerate staff. Service performed in a timely manner. Honest and down to earth family owned business that sincerely cares about the quality of their services and the satisfaction of their customers

They genuinely care about their customers. They are my go to for things automotive.

I cannot stress enough how truly awesome this place is. Everything about it is first class, from the front desk to the mechanics, its peace of mind knowing your getting honest and top notch service!

Excellent service at a fair price. great quality, honest and quick. Highly recommend using them!

Very professional and courteous service and the mechanic that worked on my car was very knowledgeable. He took his time and explained to me the issue with the ignition coils and what needed to be done to fix it.

Very poor and rude phone etiquette. I would never spend my dollars here. I did not hang up on the guy. He was so short and bothered that like he was rushing me off the phone. I was calling for help, why would I hang up.? Thats the problem with Zion, it has the potential to be great, but its still so divided.

Best place in town! I would not even think of taking my car elsewhere.

Great customer service mechanics doing an awesome job

One of the worst experiences Ive ever had with a company. I would advise to stay away from them. Theyre very short with you and act as if they could care less whether they get your business or not. Your best bet is to look somewhere else.***WARNING: Beware of the high ratings. Im sure its company employees posting those because multiple people Ive spoken with that have dealt with them say exactly what are in the negative ratings.***

I went here once and the people were nice, service was prompt. The work done seems great. Offered some extra services and were in no way pushy. Highly reccomended!!

Great service as always. I have used Northwest Auto for years, and always recommend them. Auto repair is easy to find, honest, competent repair shops are few and far between. Joe W.

Great place. Very reasonable. Quick

Magnificent customer service.

Great work, done quickly and honestly

Fair

Fair price, good work, realistic appraisal of what is wrong and the good, better, best way of repairing what is wrong.

Ive been going to nw auto for years and never had any problems. The staff was always very helpful and I definitely recommend them.

I have taken all of my cars, even when,they were new, to NWA for the last thirty years. They are second to none, and they now service all six of my cars. The owner and his employess are very customer conscious and I highly recommend them

Excellent customer service!

GREAT WORK! GREAT CUSTOMER SERVICE!! PUNCTUAL!!Id recommend this place to anyone looking for quality workmanship and great customer service. Some would say they are a little on the pricey side but YOU GET WHAT YOU PAY FOR. And i could tell you all about that. Came here because sears auto center in gurnee messed up my alighnment to the point my brand new tires wore down on the insides. Mind you the alihgnment and tires were done less than a year ago. So after getting the run around at sears and being told my warranty ran out i decided to try someone local. Looked at all the reviews and i wasnt dissapointed. Booked an appointment,told them we needed the car back by noon and i got it back by 11am done and ready to go! Even gave me a print out of the measurments on the alighnment showing what it was like before and after. Very pleased!

My wife and I have been customers at this shop for over 20 years and have never been disappointed. They employ highly trained technicians and the rates are very reasonable. I have never thought that they were trying to upsell me on anything (i.e., they dont try to sell parts you dont need). My wife feels comfortable coming to this shop alone and has always been treated well by the staff. Being a computer geek I appreciate the fact they they always have the latest equipment (this is important since nearly every car now has a computer onboard).

Great service, honest employees. they get the job done and keep you informed in the process.

Good service and pricing. Highly recommended!

Great service that knows what there doing and doesnt overcharge.

We do not take our cars anywhere else.

I had a bad experience with them, after having been a loyal customer. I found them very short with me and could care less that I left empty handed when I needed some help removing the lug nuts on my car. Lug nuts they put on with a new set tires 3 years ago. To be fair I was a walk in and was under the impression it would quick, easy with the right tools, and free of charge. Skip the owner contacted me after I left and explained they were busy that Friday afternoon, but agreed I should not have been sent away without an offer of an appointment to give me some help. In the end it turned out to be true it took only a few minutes when I finally got the help, and because of everything Skip said no charge. If you have an issue with NWA staff ask to speak to Skip, if its reasonably within his power to correct the situation he will. NWA is a honest and quality shop which are hard to find, so I will go back NWA even after this small mishap.

Wonderful staff and excellent costumer service.

I am a repeat customer.

Tires they sold had bad valve stem...

Ive been taking my cars to Northwest Auto & Tire for more than 20 years. Wouldnt go anywhere else for love nor money!

They dont seem to have any respect for the customers they could care less if they have your business or not they treat you based on how you dressed FYI I wouldnt recommend anyone to ever go there

Done right and quickly

Good people.