I was given this companys information from my insurance company for a piece of equipment that I needed following surgery. I called them and was told what kind of orders they needed from the doctor and I had those orders sent over that same day. I was told that if they received them that day that the item could be delivered that Friday. I was calling on Wednesday, September 1st. Never heard back from them. I left numerous messages with my name, DOB, and phone number and never got a return call back. I finally got someone to answer the phone today (9/13) and they said they had been trying to call me and got a recording saying that the number wasnt accepting calls.....they had my number wrong.....how do you get that wrong when the orders from the doctor had my phone number on it as well as the 7 voicemails that I left???? I am stuck waiting for delivery, but if you have the option, go elsewhere!

If I could leave negative stars I would. This has been my worst experience ever with a company. I have worked with medical supply companies a lot as my family owns a nursing home up north. This company was assigned to me from carecectrix. I have spoke to the rudest agent I have ever spoke to from apria asking if I still needed this cane or not. I had several things ordered by my doctor besides the cane. I called Carecentrix several times and did three way calls with Apria no less than four times. I was told yesterday that Apria didn’t have shower chairs by the same rude Apria rep, but she couldn’t tell carecebtrix why Apria accepted the order if they didn’t have the item, I was then told they did not receive the doctor order but the carecebtrix rep faxed the order to the Apria rep. The carecebtrix rep also advised the Apria rep she could pull the order up on the carecebtrix system, but she would still fax the order to expedite matters. I was told that I would have the other items in my delivery today. It had not arrived by 6pm so I followed up with carecebtrix so we again did a three way call to Apria and I was told it was on the truck for delivery and that Apria did have shower chairs, and one would be expedited to me but not today. It’s now 10pm no delivery today. I have things that need done before my surgery, bloodwork for one and I advised the Apria rep of this needed scheduled so I needed a date that I would receive items. This was promised to be today so I arranged every around that. So now I lost one of the days I have left before surgery waiting for nothing, no phone call nothing but false promises from Apria. Because of my experience I am going to ask carecentrix if they can use another provider because there is no reason that it is this difficult receiving common medical equipment that can be picked up at Walmart. I met my deductible so it is covered by my insurance 100% so I wanted to go through insurance but there is no excuse that people prepping for major surgery should be having to go through all of this especially two days out now. I’m in my 40’s and work in customer service so I know to follow up when you speak to a rep that you can tell doesn’t want to do her job. Sadly, most people getting the surgery are in their 80’s have to deal with rude rep that is not suited to work with people, let alone ill people. The extra stress has caused me severe panic, I can only imagine the panic an elderly person would have. I’ll be on the phone again tomorrow at 8am to get my equipment hopefully from another provider if it’s not too late. (This is what is requested nothing over the top specially here :Potty chair, shower chair and cane)

Is this company open? Nobody ever answers the phone. Nobody has returned my call. Maybe they are closed? The ratings are horrible so maybe you closed up shop?

CPAP supplies. Would give zeros stars if I could. I spend a long time on the phone with the associate as I needed large size nasal pillows. I even ordered a different headset as they didnt have large nasal pillows in the one I wanted.Well, they sent the wrong ones and the wrong chinstrap after it took forever to get them in the first place. Its now been over a month, I had to reorder/exchange the old ones, took them 4 days to even process the order. Now, because they apparently must have so sew the chinstrap by hand (sarcastic) it is delayed due to weather. How you stay in business is beyond me. If you have insurance, make sure you specifically tell them NOT to use Apria. Even Lincare is better, which is a stretch. Sad they have such disregard for peoples health. I have been using old nasal pillows for a month because of poor quality control.I have to now order my chinstrap on Amazon and can get it in 2 days max. Someone needs to fire the COO for sure.

Excellent experience with new CPAP machine at the Fort Myers, FL location. Mercy, Megan, Angelica and Sarah went above and beyond to help me with my recent CPAP setup and rental. I cannot tell you how professional and caring they all were with me. Thanks...

I am forced to use this company because of Cigna Insurance and Care Centrix (1 Star rating) inability to provide satisfactory service to it`s unfortunate patients! The unprofessional and complete lack of care for it`s customers/patients is appalling! If you need to CPAP Equipment and care avoid all the aforementioned inept providers!

Less than 1! The ABSOLUTE WORST!!!! I cannot believe a company that is so inefficient is still in business. Barbara with the company has no idea what she is doing. It is two months and I still cant get an item ordered much less delivered. I wouldnt even buy a box of cereal from them.

Apria never billed my insurance company, never sent me any statements or bills, then sent my account to a collection agency, then put me on self-pay, then billed me automatically without my consent...tried to straighten this out on the phone just now with someone who didnt seem to understand my questions. We did not even get close to resolving anything, nor was I able to get the person I was talking to let me talk to a supervisor. Who can I contact to fix this?

Ive been waiting for a hospital bed for my father and was told they hadnt received insurance info. from the doctor. Im going to give them the benefit of the doubt. Ive provided what they need and the girl apologized profusely and said it should only take a week to get the bed. If that happens my rating stands; if not Ill re-post.

Beware:Several years ago, Kaiser Permanente authorized a cervical traction machine that was delivered to me by Apria. I received & paid a bill, which I thought was for a copay. Later this machine was stolen while I waited for a plane. Kaiser authorized a replacement, but Apria said it was a rental (surprise!) & wouldnt provide the replacement unless I paid over $700 or provided a police report that I didnt have, so I bought one from Craigslist for $60. Now I have collection reports from Apria, which I think are for bills Ive already paid for the machine I no longer have; but I cant be sure because, when I try to phone Apria, after I wait on hold & then tell them the problem, they hang up on me.Avoid dealing with this company if you can.

Terrible customer service would not recommend. About a week ago my husband‘s CPAP machine broke. They sent the wrong part. We then asked if we could order a new machine they said yes. We called my husband‘s doctor and they sent a physician order by fax. We waited a few days didn’t hear anything called Called Apria and they told us that the physicians order was illegible why they didn’t call us with this information I have no ideaWe called the physicians office again and they assured us they would send another physician order by fax. Again we wait three or four more days and haven’t heard anything. We call Apria. They have no record of the part that they sent us, and they told us that the physicians order was illegible again that is the second physician order .We were told that the team was looking into it and they would call the physicians office. To which I responded why didn’t you call us to tell us instead of us sitting here waiting for the machine with anticipation and my husband having sleepless nights. I hung up the phoneI guess the third time is a charm because I called back and spoke with a different customer service rep . This representative appeared more knowledgeable she said not only did we need a physicians order, but we also needed a note from the physician that he was seen by her last October. Also we needed the physician to state that the machine was broken beyond repair. We also needed the original baseline from his pulmonologist that clearly showed he had sleep apnea.I forgot to mention that this new representative told us that the machine couldn’t be repaired. Again why this wasn’t told to us two weeks ago when we called originally to order the part I have no idea.I also questioned the representative as to asking the doctor, how she would know the repair was useless because the machine was broken beyond repair. I said if I was a doctor I would want some proof of that. She said she would send an email to me that we could forward to my husband‘s doctor stating that the CPAP machine was almost 5 years old, And we couldn’t repair it so the new one had to be ordered before the July 2020 date, that would make him eligible for a new machine.Stay tuned - we will see how long we have to wait for a new machine. I say at least 4 weeks if not longer. awful company

On hold for 30 minutes, finally got through and the agent said she couldnt hear me. I had to yell into the phone and she took my number and said she would call me back for a better telephone line and never called back.We were to have a wheelchair delivered and they needed our insurance info, now they cant deliver the chair because the woman never called me back.

Left me with no wheelchair on discharge from surgery I was told a chair would be there such a bad company the staff at hospital said beware

This company has been nothing but and absolutely terrible experience!! Customer service, A.k.a. misinformation/waste of time service, was absolutely the lowest form of customer service that I have experienced ( and that’s saying something). This company will lead you to believe that they are replacing your damaged parts, only for weeks to go by with nothing being done, and then they will deny that they are a repair service at all and that you should call the manufacturer. The customer service will not transfer you to a manager unless you absolutely go crazy five calls later. If you value your time and equipment, Definitely avoid this company at all costs!

This company has the most horrible customer service I have ever experienced. Whether it is trying to order supplies, find out billing information or just to ask general questions, you will get transferred many times. I have been given 4 different toll free numbers, each reaches a different department, but yet no one can help. In trying to speak to a manager, or anyone in charge, they are never available or it results in an immediate disconnect. I do not understand how or why they are in still in business. When you get in a loop on their automated recordings they state over and over and over and over how important their customers are. THAT IS SO FAR FROM TRUE! The leadership of this organization needs to be held accountable.

I wish their was negative stars you could apply I have a child that is being discharged from the NICU at Golisano childrens hospital and the company gave us a empty bottle of oxygen for our baby with a pulse sock monitor that hasnt been charged. I never write reviews but this is a company that is supposed to have peoples wellbeing in mind and they have completely dropped the ball. Im at a loss of words and extremely disappointed with this service if I hadnt of checked the bottle before we took her off the oxygen at the hospital who knows what would have happened to my child.

Up to the 7th replacement in less than six weeks. #1 was loud and hot, made the room roast #2 was older than #1 had 55000+hrs on it and a roach crawled out of it #3 heated the room and tripped its reset button it was still older #4 operated while here with its minder but stopped delivering oxygen #5 also tripped a switch or two #6 was #3 brought back #7 only has 22000hrs on it and is sluggish in its compression. I certainly had an issue enough to call my health ins company and tell them about this problem. They arent happy. So the saga continues and well see where that leads me.

Last year my CPAP machine died. I was told it was not repairable because of age. I guess 3 years is old. Took them 3 1/2 months to get a new one. Now I reordered supplies and they shipped them to WI. I live in FL. They finally agreed to reship the order. Recieved it today. WRONG supplies. I guess I have to wait again!

APRIA may be the most incompetent health service company I have ever experienced. First, the automated phone answering system is atrocious with multiple links to another automated link to another automated link to another automated link and, maybe, to a real person.Next, the real person goes thru the same identity protocol that I have already done 3 times. He/she then apologizes so many times that I want to scream. Then come that data transfer/sharing delays between the company and it multiple call centers in the Philippines where almost all of the real persons work that I have contacted . Polite yes, frustrating yes, mostly competent yes...But the root of the this companys incompetence is management.I am on O2 24 hours a day. This is due to a genetic lung condition known as Alpha-1 Anti-trypsin deficiency (look it up). I am a retired immigration attorney after 40 years of practice and have dealt with hundreds of companies world wide who invested in the US and received investor visas. Never, never, never have I run into an organization like this one.Cheers

My grandma has been waiting all day for her oxygen tank to be delivered and they never showed up or called. horrible service

Horrible customer service. I tried to get a walker after being in the hospital after a fall and even though the doctor faxed the prescription they claimed they never received it. My daughter called and asked to speak with a supervisor and they put her back in to the voice automated system. Now I cant walk, have no walker and have an upset doctor. Dont waste your time with these people.

Miserable to deal with customer service. Apparently, you cant call local office direct, you have to go thru an automated switchboard. People who call are ill or in pain and dont want to go thru all this. There are plenty of DME companies out there, find someone else.

Terrible customer service. Absolutely awful. How could you run a business like this? We’ve been waiting for the nebulizer for TWO MONTHS. They’ve promised to deliver it multiple times and never have. “We will call you when we are on our way” BS! This is for a child and he is desperate for it and you guys are acting like it’s a late pizza delivery order. Ridiculous.

The incompetence of this company is beyond idiots. Cant get the right size cpap mask. They keep sending the wrong size. i can die before They send the right one. If you can dont buy from them. This is my opinion.

7-10 days to wait for a nebulizer to administer meds to breath is unacceptable!

I would agree that their customer service is non-existant. Apria handled me initial Cpap Machine and parts supply when I was first diagnosed with sleep apnia six years ago. Now I am on Medicare and they tell me they cannot supply the replacement parts without the proper paperwork wthat they themselves have had right from the start. There is definately a disconnect within this company.

This is the WORST company ever. I have dealt with 3 other companies that supply oxygen, breathing tx supplies, vents, feeding pumps...even as far north as Sarasota, and they all were able to take care of my patients. This is the SECOND time Apria has left me in the dark with no equipment after hours to take care of my patient. The purpose of the RTs at other companies is to help clients after hours and not be lazy people. Im told tonight that the Apria Healthcare that services Tampa, Sarasota, and SWFL has NOT ONE pulse Ox in stock...BS...the RT doesnt want to have to drive me one. APS and Lincare got me after hours service every time I needed them, APRIA DOESNT care for their patients, the families of their patients, or the caregivers of their patients. I dont know how they are still in business and havent had their licensing stripped for sentinal events because the way they run their healthcare business is a fatality waiting to happen because they simply DONT CARE! DO NOT USE THIS COMPANY!

On Dec 2, 2015 my doctor submitted a prescribtion for a new BiPAp unit. On Dec. 3, I was told that all info was available to order the unit. On Dec.5 Unit would be available ffor pick-up any time after 8.30 AM ot locall store on 12/7.On 12/7 was told unit not ready until 12/10. On 12/9 Apria confirmed appointment at 1.00 PM on 12/10 to pick up unit at local store. Dec 10, 1.00 PM at local store was told unit not available, order was issued on 12/9 with over night shipping. Dec 13, unit not available yet. Dec 14, Unit was del ivered to local store on Friday 12/11. No technician available until 12/16 to set unit and prepare for pick up. Supervisor in Escalating department was going to call local store to try expedite and call back. Still waitingIf you need any equipment sold through Apria, ask your doctor for other ccompany.Apria customer service stinks. Apria has no considereation for its patience needs.

Apria is a truly ridiculous excuse for a healthcare organization. They dragged their feet regarding my order a piece of medical equipment I desperately needed and then proceeded to lie to me TWICE. And never once did they apologize. The situation is so bad I am considering legal action against them. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!

If the other one star reviews havent already deterred you from using this group, I doubt mine will make much an impact. Worst Company, Ever!... take five more minutes to look into another provider.

Horrible business. Cannot get needed supplies.

I havent used CPAP for 2 years now and am suddenly getting billed for supplies that I never received.

Waited for over an hour to speak to someone locally. No luck, got someone in Manila and he couldnt connect me. Now I see why this company has such bad reviews. Surprised that Lee Memorial Health System uses this company.

Absolutely HORRIBLE customer service. Offshore processes only create chaos in an already chaotically run business. Unfortunately some of have no other choice but to use this company. Patient comes LAST here and the BBB needs to step in.

They are rude