Sales people are very nice and there’s a large selection of furniture. Only reason I’m giving it 4 Stars instead of 5: For being a liquidation sale they don’t have that great of deals. You can find something, you just have to be patient and take your time looking. Lynda was wonderful! Otherwise happy with the experience!

I like the store. They had plenty to choose from. The people were great and didnt try pushing anything too much.

Honestly, I was happy with this company. until today when I went to the Fairlawn location and realized the store closing sale was a hoax. THEY JACKED UP the prices as much as twice as much (looked up the furniture on their online store) to make the DEAL seem better.... were not stupid!!!! your website has the prices! I showed an associate what I decovered and he said those details are made above his head

Always great prices and excellent quality furniture. Sales staff are efficient. 2nd set of living room furniture we have bought from Levin

Nice furniture store with beautifully-crafted pieces ranging from economy sets to ohio made showpieces

We purchased a chair since this company is going out of business (hmm I wonder why). We were told it was a new chair, we purchased and had it delivered (late too). Upon arrival, we noticed a cigarette burn in the main cushion. I had taken a photo of the chair while it was in the showroom, and after noticing the burn, it is seen in that photo but the company is saying WE burned the chair and we can pay to have it fixed. Now not only do we have a damaged piece of “new” furniture that they are not taking any accountability for, but they are refusing to have the chair fixed. SAVE YOUR MONEY this store is full of scam artists. Wish I could give them less than one star. We have opened up a complaint with the BBB. THIS IS WHY YOURE GOING OUT OF BUSINESS.

Great service and selection. Going out of business at this store. Great sale going on!!

Excellent selection of furniture and competitive pricing

Good selection but overly expensive.

I bought a loveseat and sofa with a Flexsteel frame, thinking that it was quality with a lifetime warranty. Within a year, the sofa was squeaking. A technician came out, repaired it but told them that it was not a permanent fix and would likely need a replacement sofa. Fast forward, its squeaking worse than ever and even though the pandemic allowed for no one entering the house, we are told, too bad, the one year warranty is up. The technician signed off that the problem was fixed, even though he told my son that it was a temporary fix! The customer service rep said they have no record of that conversation that happened within the home. I do not recommend this company for furniture purchases.

We ordered furniture on 1/19/2020 that was to be ready in March. We put down $1,168 and it is now June 21st. Our Sales Assoc, is not calling us back. The phone to the store goes directly to voicemail. WHAT IS GOING ON??? That one star I was forced to give is not deserved!

Levin Furniture, Akron has exceptional customer service led by Store Manager Steve Linn. Sales associate Betti Sanders was very kind to us when we walked into to the store.Due to some circumstances it was not going to be delivered under the time I was hoping. I reached out to Store and expressed my concern to Steve as I needed couch before my wedding weekend. Steve went an extra mile for me and made sure I had couch before the weekend. Great customer service. Definitely would return to shop at Levin Akron!

They have a sale that has 53% off sale. Bought furniture in the past and have been very pleased. Went looking for a dinning room table and hutch. All they had was dark wood choices. Found a beautiful sofa and love seat. Also got 24 months interest free.

My wife and I stopped into the store to browse, and possibly get some area rugs. Upon entering the store we were greeted by Michelle. She was very polite, and offered us her assistance. She quickly negotiated us through the robust store, and to the rugs. Once, we reviewed the rugs she helped us find some excellent furniture for our basement. After the sale was final, she followed up to make sure that the pieces would fit into our home. She is first class, and an excellent ambassador for Levin’s.

Gina Williams was very friendly and helpful to us. She answered all our questions to the fullest. Great job gina

TBH, so far the furniture has been pretty good, sales staff helpful. But of the two purchases we have made, the first one resulted in our information being sold and a credit card opened in our name, and the second resulting in a phone number leaked and multiple texts to watch my videos (within hours of making a purchase). Not going back for a third purchase.

We bought furniture at the Levin Furniture store in Akron from Lee Harris. Mr. Harris is the best! Very friendly, personable and extremely knowledgeable. He took into consideration what both my husband and I wanted for decor and comfort. He also made sure we had the best pricing. He went above and beyond to make sure our children were entertained as we looked around. Highly recommend buying from Mr. Lee Harris.

Always a pleasure to shop at Levin clean, friendly staff that gives you space to look but always close to answer you questions. Prices are good, great furnishings fine quality made.Thanks for a great shopping experience. Keep up the good work. 👍👍

Bought bedroom and living room sets from this location about a year ago and we have been pleased. The sales person was great to work with, honest and patient. They went above and beyond to handle an unexpected situation. Delivery people were on time, efficient, and careful when moving the furniture. We shopped nearly every furniture store in town and liked the selection at Levin’s best. Would definitely do business with them again.

The owner gets his stores back is fake looks good to reopen levin then he closes Montrese’s and north olmstead what a fake commercials they said they can’t work out a lease I know that’s a lie landlord would not want to see that gone

People were nice willing to deal and help wish that they would have said the financing was a credit card and not through the store before we filled out the info. But other than that good experiance over all.

My wife and I visited the store, and were pleasantly greeted by Lee Harris. He kept his promise by not constantly following us around; giving us plenty of time to make the shopping experience our own. He checked in with us from time to time, and answered all our questions. Lee has a way of making you feel like youve just walked into your own home to try out new furniture. We plan to return to this location for future purchases, and look forward to seeing our new friend, Lee Harris.

I have been there on several occasions, Steve, the salesman was so very helpful, informative and definitely patient with me, honestly he has been the best sales person I have came in contact with since moving to Akron. Now, the one lady at the customer service desk, was not pleasant, and did not give helpful customer service. The furniture is very nice, but some are overly priced. But they sometimes have good sales.

Nice place to find and build a new Room - Very good value and solid customer service. We got a gorgeous bed suit here

Very poor customer service. I bought new living room set and had it repaired many times for the same problems. Now they tell me after one year it is out of warranty and that I will have to pay to have it repaired. I thought I was dealing with a reputable company and one that stands behind what they sell. But once they have your money seems as they dont care about the customer any more. Had made calls and wanting to talk with a manager but it seems like they are always to busy and then you wait for a phone call back.....and wait....and wait.... This is one store I would not recommend to anyone that is looking for new furniture. So now I have 2 peices of furniture that we cant even sit on.

Needed a more comfortable recliner. Found one there with a power lumbar feature. Was on sale and free delivery. Grayson was a excellent sales associate. Not overbearing by any means. He was very knowledgeable and if he didn’t have an answer he’d find out for you. I recommend asking for him!

Very very helpful. Answered every question I had. They have the livingroom and bedroom furniture I need at great prices and also the mattress set to go with it. Their prices and delivery outweigh Wayfair by far for large pieces of furniture.

Lee is a top of the line salesman. He led us to the bed of our dreams right off the bat! His kindness and humor made our experience smooth and easy. I highly recommend Levin.

Lee Harris helped us twice, we came on a Sunday for a full 3-1/2 hours and left without choosing a sofa and after not being able to find a sofa elsewhere we came back the next Sunday and bought a beautiful sofa. We both have bad backs and were very stressed trying to choose the right one for both of us. This is all inpart to the knowledge, professionalism, friendliness and all around nice guy. Lee, my husband and I talked about golf, our living in several different states and countries, politics and anything in general. We felt we were the only clients in your store. Our experience with Lee and your store was top notch and thats very hard to come by these days. I have all confidence when we receive the sofa next week it will be in perfect condition and comfortable. Thanking you in advance. Sincerely. Tony and Kathy Cardinal.

We had Lee Harris help us out. We came in once and fell in love with a sofa, so we decided to wait. The second time we came in, we were still loving it, and decided to go with it. Lee introduced himself when we walked in the first time, and the best part was that he let us walk around on our own. The second time around we asked for Lee specifically, and he was extremely knowledgeable, and a pleasure to work with! It didnt feel like a chore buying, it was nice and things got done fast. We loved our experience at Levin with Lee. Thank you Lee!! (for the pen, too) Im sure well be back again.

Lots of choices, friendly professional knowledgeable staff. Good prices

Lots of nice things but we were looking for something Victorian.

I had the best experience at Levins in Akron. Tom W. was such a nice, intelligent, patient salesperson I’ve ever worked with. I was shopping for a new apartment I just bought which is pretty small, so he made sure to show me all of the couch options that could fit in my new small space. He made the hours I spent in that store fun and bearable - he totally made my shopping experience easy. I would 100% go back to him in the future.

My family had the pleasure of working with Tonya during our visit to Levin. I would like to express our genuine gratitude for the time she spent with us. Tonya listened and understood exactly what we were looking for in each area of our new home. In addition to her patience, she was friendly and respectful (with phenomenal taste in decor). Thank you Tonya!

They are liquidating but the prices only suggest a mid year clearance sale.

I will never buy a couch from this place again. I purchased a warranty and was told it came with pet protection. I called to get my sofa cleaned and the woman told me that someone would call to schedule a day to come out and clean my couch. I was satisfied but then nobody called me the rest of the week. When I called back I was transferred to their corporate office where Amanda told me that someone actually did call but I didnt answer. My question was, why didnt they leave a voicemail? She couldnt answer so to me it felt like a lie. Then she continued to tell me that in order for me to schedule an appointment I need to send in a picture. When I initially called, I was not told to send a picture. Overall my experience with this company has been terrible. I requested Amanda to email a copy of my warranty and she never did. I had to call a second time in order to receive it. Overall if youre looking to buy a couch, go to Wayfair:/

Barb was efficient with our time, and outstanding to work with. Her extensive knowledge in quality of furniture and mattresses are extremely impressive. We will be sure to recommend all of our friends families and clients to visit Barb at the Fairlawn Levines store! Thanks Barb for making what I had thought was going to be a painful experience a very enjoyable one. Michelle McPherson, Realtor

Our salesman Mike Harris was great. He wasnt pushy and he gave us our space but was there when we had questions and offered suggestions when we were stuck. Checkout was quick and painless, with limited paperwork. We got everything we wanted. Well continue to shop at this Levin.

Great furniture. The salesperson was the big selling point, Gina Williams, my wife and I really liked her and she really worked with us.

Lee Harris is one of the most pleasant salesman Ive met. He made great suggestions, was a pleasure to talk to and help us with what we were searching for. I highly recommend you personally ask for Lee Harris when you shop here. Thank you very much Lee!David and Lori Kraska

The moment I walked in the door I was pleasantly greeted by sleep specialist Mr. Harris. Mr Harris was so helpful and knowledgeable making my experience very convenient and easy. I appreciate all the time he took with me to answer my questions and to get to know ne before recommending any certain decor style. Highly recommended!!!

This place will go above and beyond to satisfy you as a customer. We initially had a miscommunication but management went out of their way to correct it. The kind of place you want to do business with!

Lee Harris helped my wife and I pick out a new couch. He helped us throughout the whole process and consulted the designer to make sure we chose the correct colors for our home. I would recommend using Lee for assistance when purchasing furniture.

I had ordered furniture from this store. I ordered wood color king sized Bed set and mattress. they said they will delivered in week, I waited and they brought Black Bed set and no mattress. it is so frustrating. and i told them when they will delivered mattress they said wait a week. I personally dont like this type of services .

I wont go there again. The sales staff is helpful but thats it, I ordered a sofa and chair. They delivered the items, but the chair was defective. They took it back and have not made any effort to fix the chair and get it back to me even though I already paid for it.

Stephanie sold us our furniture and she was so great! We had an awesome in store experience and love our furniture. BUT the customer service we received when the furniture was delivered was awful. They barely said a word.. I asked them to put the furniture in certain places and they more or less left it sitting in the middle of my living room so we had to move it. I had stayed up all night carpet scrubbing my living room and they walked into the room with their dirty shoes on and got dirt and leaves everywhere. Im not trying to be ridiculous but seriously? My carpet is white and they had to walk through my dining room first where they had plenty of time to take their shoes off. They didnt ask us to look over it; they set it down asked us to sign and walked out the door. We bought furniture from Ashleys as well and they put the little shoe protectors on and put protectors on the door ways so they wouldnt scratch anything. I was incredibly surprised by how unprofessional Levin was especially for a place that sells such expensive furniture.

I will say this... You get what you pay for. Most recently my wife and I bought a Serta I-comfort mattress for $2,000.00 AND I REGRET NOTHING!!!! If you think this store is too expensive, then it may not be for you just quite yet. (This is not Value City)... Everything that my family has purchased from here was made to last and has indeed done so.

Great experience. Tom was very professional and efficient. No pressure or expectations of “the sale” were a part of our interaction. I’d certainly recommend him to buyers who value a simple yet expeditious shopping experience.

We came in looking for something pretty particular as far as style goes. The sales associate, Glenn, did an exceptional job of showing us around explain all the different options. He was patient even though we had a two-year-old with unlimited energy with us! Even though we didnt find exactly what we were looking for, we were still very pleased with our visit and the customer service.

Purchased a leather recliner costing $2000.00 and delivery people damaged doorway and couch. I returned couch due to it being damaged and drivers dropped couch in street on returning to truck. Second return of same old couch which should of been NEW COUCH was NOT. One side (right) was crooked and padding not sewn right. They had a report stating problems but ignored it Totally! I got the run around and no response. I furnished my house with their furniture and spent thousands. They do not back their products. I would not recommend buying from them!!

I like Levins Furniture. Today I was looking for an area rug and some bedding for my guest room but found these items to be overpriced (in my opinion). They do have a good selection of couches and interesting accents.

My wife and I had a great experience today buying a mattress set and bedroom furniture. We happened to get the same salesperson we have had in past (Mike Harris). He has a lot of experience with beds and mattresses. He listened to what we were looking for at pointed us to various options.

It was professionalism at its best. When we came into the Levins, we were just going to look around. But Mr. Lee A. Harris Ii informed us of your special discounts and after which we made a mental plan to purchase as we looked around. He told us if we needed any help to come see him or anyone else on the floor, but no one else said anything to us. So, we stayed and looked and narrowed it down to 2 pleasant leather sets. MR LEE had patience and he helped us compare the 2 prices and qualities. Then he went away again. My husband noticed that he was a sleep specialist and also wanted a new mattress and Mr. Lee patiently helped him with that too. He was very knowledgable about his products and your vendors. We are so happy we stopped by and trust the value of our purchases. I just wanted to take the time to acknowledge his excellent professionalism. He was awesome.

I ordered furniture at the beginning of May but told some of it was on back order and wouldn’t be in until the end of May, which I was ok with. It’s now June and I still don’t have furniture and no one seems to be able to help me when I call, they just tell me they will look into it and call me back. I’m now out over $1,000 and have no idea if or when I’m even going to get what I ordered. I will never do business with them again.Update: My sales person Lee, who was very nice and helpful worked to get the delivery issue solved and I know at least have a delivery date for the furniture. It was still a frustrating experience but he did what he could to make it better.

Rich was a great sales guy. Very helpful and personable. Bought a couch, 3 chairs, an ottoman and a recliner. He was very knowledgeable about all the manufacturers and the materials. We bought Flexsteel as we still have a Flexsteel chair that was purchased over 25 yrs ago. Very happy and will buy there again. Went back the next day to hopefully make some changes to my order. Met with Lee Harris who went above and beyond to help us. I had a delightful shopping experience with this wonderful man who seemed to be 10 feet tall. My husband and Lee chatted about basketball and the DC area where we all lived at one time. Helped me make some changes which will be better suited to us. (Not that Rich was not helpful, as it was me that changed my mind, not anything Rich did). I would highly recommend Levin Furniture and both of these salesmen.

Customer service were all very respectful and accomodating. The manager Kevin was very kind and treated me with priority, good communication. There was an understandable mix up with delivery, Kevin did more than i expected to make it right. I will shop there again.

I have been looking for furniture for my media room for months. I asked for Lee Harris today because he was very helpful when I came in before. He is very knowledgeable, personable and answered all of my questions.

Horrible!! Two locations told me on phone, they had stearns and foster mattresses on display, for me to try. Within the hour, I was there, neither one had what we discussed. Jonathan at Fairlawn lied to me, more than once, just to get me in sore. Karen at N. Canton store did SAME thing. Truly unprofessional. Lousy, waste of time. Read other reviews on BBB and elsewhere, it gets worse. 12-7-19

Not pleased. We paid for a certain mattress and base and they delivered a different base. When we called to get the correct base, we were told wed have to pay $250 more for the base that we were told was in our package. Wont return. The only good part was the guy who checked us out(the guy who sold us the mattress and base did not check us out)-super friendly.

Barbara sold us our furniture 4 years ago. She was very lacking in communicating waiting times for certain designs, so we chose to take what they had on the floor rather than have something shipped because the difference was about 10 weeks (which she neglected to tell us prior to us spending hours there picking things out) and we needed furniture. They also screwed up our pillow order, which meant we had to wait for two custom shipments for pillows. No discount for screwing up, no offer to keep the pillows they screwed up while they ordered the correct ones, just a cheap Im sorry about that.Fast forward to now and we find out that she also lied about the protection plan she sold us. Covers pet accidents doesnt mean smells; only stains. You want that cat urine smell out of your cushion? You get to buy a new one.Overall, its about what Id expect given the atmosphere there. We got our last couch from La-Z-Boy and we love it. Were never going back to Levin after all of this.

This story starts with when I first walked in not dressed my best, a women who worked in the back sort of turned her nose up at me and looked away. My fiance and I were walking into the furniture store just to get furniture after recently having our first child. Mike worked with us and made us feel very comfortable discussing our budget with him. Thanks to Mike we will have our very first living room set at an affordable price! If youre in the Area ask for mike and he will make sure to work out the best deal for you! Since our undergraduate years weve never had a bed or living room furniture. Weve slept on floors many days scared to see another place tell us our credit scores werent up to par. Thanks Mike for everything we greatly appreciate you for helping us get our very first living room set with tables !

Sales associate, Mike Harris, great help on the floor and returned all my phone calls with various questions. Appreciate a sales person that is through. Would definitely recommend

Like any other commission based business, the sales people are trained to make sales, not actually help you. One you see through that jargon, youll find decent deals mixed in with poor investments. We have 5 items from this store, and the black Friday mattress of 2009/10 is the only one I regret. I like the selection and display arrangement better than most comparably priced stores.

Glenn was quick and efficient with our purchase. Helped us save an extra 15% because of a promotion. Unless the sectional falls apart in the next few years Ill leave this at a 5 star :D

Went to this store a month or so ago to get a couch. Salesperson was generally pleasant and helpful. They didnt have the couch that we wanted in stock so they said they would call the company and that the manager would call us back the following day with a quote. I have yet to hear anything back.... A little unprofessional in my opinion but well let our money do the talking and take our sale somewhere else.

TERRIBLE, TERRIBLE, TERRIBLE! I purchased a twin loft bed and mattress along with other furniture from this store over Labor Day Weekend. The delivery man informed me (after partially assembling the bed) that he had stripped 3 of the bolts required to hold the frame together so he could not complete the job. He made me sign for delivery and told me to call the store & then quickly left. I contacted the store, who gave me the number for corporate customer service. I was informed by service that I would have to wait for replacement parts.All of the items I purchased were left in the middle of my daughters room along with the half assembled (unsafe) bed. When I contacted the salesman at the store he apologized for my inconvenience and informed me that Once the sale is made, it is out of the store & the store managers hands. I was basically told that as long as Levin Fairlawn got the sale and my hard-earned money, they really did not care. The salesman assured me his store manager would be educating the delivery crews on proper techniques.DO NOT EVER PURCHASE ANYTHING FROM THIS STORE . THEY DO NOT CARE! THEY DO NOT HAVE EMPATHY FOR ANYONE NOR DO THEY PUT A RUSH ON ANYTHING!Now I will break my 9yr old daughters heart and tell her that a bed that she has been waiting on and a room that I spent 1 week painting and prepping for this delivery is not going to be ready.~Thanks for NOTHING Levin ~

I am big on customer service. Today I went to levin furniture in Akron and had the pleasure of working with Mr. Lee Harris one of the sales men. I had the best experience and time with Mr. Harris. He was so great at explaining the furniture, fabric and everything I needed to know about the product. I was very impressed of his knowledge about the product he was selling and anything else in the showroom I had a question about, not to mention this was my second time in the store. I hope who ever reads this go to Levins in Akron and ask for Lee so you can have the same great experience that I had. Thank you so much Mr. Harris for your time and outstanding customer service. Please share my post

Mike, Thanks again for another amazing experience!! I appreciate you allowing my wife an I to look around and make decisions with no pressure! We will definitely be back again!!

My experience was pretty awesome. Stephanie (our salesperson) was great. She got free delivery and some extra discounts. She did not try to push anything.

I was helped the moment I walked in. I was not pressured to buy anything . When I did make a decision everything was done with great care😍

Thanks to salesman Mike Harris for his patience, careing and understanding! My wife and I had a pleasant experience. Mike is very knowledgeable, hard working, we look forward to working with Mike again.

Could not have had a better experience Ask for Ann she is highly recommended

I do not recommend this place!

I haven’t received my furniture yet but need to review the service at Levins. Placed a custom order in Dec 2017. 16 weeks later. Over 4 months and my furniture still isn’t here. We were quoted 4-6 weeks. We expected 6-8 weeks. Every time there was a delay you’d expect a call to update but none ever came. I would call them and get the run around. Their own customer care department in shock at how long we waited. It’ll be here in Feb. call back. No March. Call back no April. Then when it arrives at the store we still have to wait. Call and ask if maybe given how long we’ve awaited if we could be a priority, nope. Still waiting. This isn’t a small order. We spent over $3200. They have our money. We have no furniture. Won’t shop there again.

Gabriel our sales rep was truly an angel, very helpful and patient. The price for the sectional thay we got was amazing, cant wait to get it into my home!

Purchased $3000 sectional and the legs are wrong size. Company sucks and been giving me the run around for last 3 months. And yes we cant enjoy it cause one half is 1 inch higher.Never will I purchase anything from this company ever again. Biggest problem is the service department is in PA . Very rude staff! someone hung up on me after waiting for a manager. If u are looking for a new couch I would go to factory direct not here

Shopping for either a sofa with ottoman or a sectional. After trying a couple other furniture stores over the past week, we stopped into Levins in Montrose (Copley / Fairlawn), OH.Hilary (Levins salesperson) met us as we entered. We told her what we were looking for and she pointed out a few pieces. She let us browse on our own without following us around (A Huge Plus!!!). She was there to answer questions that we had and the sales was pressure /stress free. Now thats how it should be. Great Experience...Thanks Hilary & Levins! Well be back!

I actually went to Levin Furniture to help my daughter look at furniture for her new house which will be ready in October and ended up buying myself a dining room set. We had the pleasure of working with John Fonte. He gave us the space we needed while shopping but was right there when we had questions. No pressure or feeling of being rushed at all. I did go back again to pick up an area rug for my new table. Also, we met the store manager who was very accommodating. If shopping for furniture please check out Levins and ask for John Fonte!!

Tom was a great help. Very friendly and knowledgeable. We will definitely be back to make other purchases in the future.

Recently purchased 4 pieces of living room furniture, the day after delivery, I noticed the side panel on 3 of the pieces was coming apart. I called customer service and was told that they had to have a service company out of Texas come take a look at (and they would not be able to come any time soon) After several back and forth phone calls later, I was told that Levin would take a look at it and either fix it on site or they would need to take it back to the factory to be repaired (and who knows how long that would take) Levin was supposed to call and let me know when they would be arriving to look at my furniture and never called and never arrived. Been a headache since day one, I now have faulty brand new furniture and Levin doesnt seem to eager to help. Will never buy from them again

Super friendly staff...very knowledgeable

After 45 minutes of shipping, not one single sales associate so much as said hello. The furniture is nice, process served decent, but sales acumen needs seriously sharpened.We bought elsewhere.

I am giving one star for the sales associate when we purchased our chair and ottoman. She was great. Other than that the customer service was HORRIBLE! It took over one month for Levin customer service to come back and say that the ottoman was within standard guidelines. Both the chair and ottoman were cheaply made and the fabric did not fit either item - lumpy, uneven seams, smooshed ottoman. UNACCEPTABLE for a brand new piece. My advice is NOT to go to Levin. You will be unhappy. If they would have replaced both items without hassle, this review might have been different. VERY UNFORTUNATE!!!!!!!!!

Great selection and friendly sales staff that walked us thru the process of buying a new mattress. Not pushy and very informative. Thanks!

****Really long post about our bad experience with Levins furniture.January/February we decided to get our first brand new couch. We went through Levin’s. In the process we found a table we liked so we bought it. We bought a sectional and was told it wouldn’t be in for 2 months but we wanted the couch so it was fine and we agreed. As time went on they started delaying the pieces even longer. I continuously called and told them that was not acceptable. We paid a lot of money for our couch and we had to wait long enough anyway. After requesting they decrease the price of the couch due to an excessive amount of delivery time, all of a sudden a week later we got the whole couch. Within a month or two we had to have the couch fixed. It sunk down in a area to much and a board was broke. That was fixed and has been fine ever since.Now let’s move to the table. The table is a heavy wood table that has wheels so it can be moved around easily. Within 2 months of owning the table all 4 wheels fell off. Called to have this serviced also. Guy said the wheels they put on the table can’t carry the weight of the table and we need a better setup so they would order different wheels and call me to have someone come back in. Waited and waited and never got a call. So I called. Here to find out it can take up to 3 months for 4 wheels. And it did take 3 months. A guy came out about 2 weeks ago now. It took him like 45 minutes which to me is an excessive amount to screw in 4 wheels into a table. He kept going to his truck for 10 minutes then back in the house and back and forth until he was done. When he left we noticed the table was off a little and it wobbled. But at this point we don’t care. We are over it. Now here I am today and the side of the table that didn’t seem right, the wheel fell off. I lifted up the table and it appears they brought 3 wheels that they were supposed to that are solid in the table, and 4th one, the one that fell off is different and shouldn’t have been put on my table. I now believe he kept going back to his truck looking for the 4th wheel, and instead of being honest with me, tried to rig it up and hope for the best. I am very disappointed with my service through them and will not be going back.

They delivered just a part of what I bought, and I had to call them to ask for the rest. When I paid everything up front, they said they would deliver everything together. They just didnt have it in the warehouse, and it took them half a month to deliver it to me! And the quality of the sofa is far from good.

Nice things, pour service. Sent 2 hours with my wife looking at recliners. Went back three days later to purchase. Sales man said no factory warranty as is. and this was not what we were told earlier. Levins policy if you buy last one the factory and Levin will not take care of you if a problem. The 2 recliners were both power. We have bought here before but will not do so again.Now going to go to Wayside in Akron.

Mike Harris was very helpful. He took a lot of time with us and helped us find just the right living room set. Thanks, Mike.

Fake going out of business sale.

Levin has always been my place of choice for business for many years. However, this past weekend I go for the one day sale intending to purchase living room furniture and was met with disturbing customer service. Ill start by saying Im African American so youll get the whole picture. Why was I asked several times by the salesman if I needed layaway? Even after I said no I didnt need that he kept insisting this was a good option because I could then save money to pay off in a few months. So because Im black I automatically need layaway?!!Not once did this salesperson even mention the other financing options available. He made it seem like layaway was the only option Levin had. I was very disappointed.

Bárbara was very knowledgeable and outstanding and I ended up doing business because of her candid approach to the furniture I needed. I bought a super comfortable and very well priced recliner

Closing, also very pushy, and not great deals.

Was a great place to shop no pressure

Our dual motor recliner broke 5 weeks after buying it. Took tech 3 weeks to look at it and its been a week and his notes still arent entered in to the computer. Said motor seized but there is metal bent underneath. Nobody has called us at all. I just want my money back.

Nice quality furniture at a place that has good financing.

I am really disappointed with the Levin’s quality and customer service. Me and my husband bought the sofa and while it’s still under the 1 year warranty, the fabric is already ripping and tearing, and the spring came out. The technician came to my home to inspect, had to hammer the spring back in and said that the fabric will be fixed. But I cannot see how this can be fixed, besides replacing the whole fabric. I would expect Levin’s to replace the sofa for one with different fabric, or refunding me. I called them several times, and the manager was always in a meeting or on the phone. They said they would call me back, but they never did. They have a terrible customer service, and I definitely don’t recommend this store to anyone. Order # 0227723LH45

Will never buy from here again they took a whole week n a half just to give me my mattress. They kept telling me different dates n times when I called. Never call me to let me know that there was a DELAY on my mattress until I got up there to pick it up!!!!!

We purchased a three piece bonded leather sofa and two love seats from Levin Furniture 18 months ago. We paid nearly 2000 for the set on sale. The furniture started to show signs of wear on the arms after about 13 months. We called the manufacturer (Simmons) and they said it was out of warranty so they would not offer us any assistance. We called Levin Furniture who sold us the product. Part of the sales pitch was that iwas as good as leather and probably more durable. While the woman who took our call was friendly, she offered us nothing . She was sorry -- the set was out of warranty --- too bad for us (even though she had the date of purchase pulled up on her screen). She gave us the name of a repair service who could possibly help us but we would have to pay for the repairs. Its important to note that the problems we experienced with this set were due to only NORMAL wear and tear. There are no young children who live in our home. It was n ot destroyed by pets -- The peeling of the material was simply due to the poor quality of the product. Because Levin sold us this piece and then dismissed our complaints (they said it was most likely due to sweat and body fluids!!) we will NEVER shop at any Levin Furniture store again nor will we EVER purchase anything from Simmons.

Great experience. We have purchased from Levins in the past and the experiences were OK. This past Saturday was exceptional. George (Sabol?) helped us. He was kind, knowledgeable, and did not follow us constantly. We ended up buying an Amish-made bedroom set (Lewiston Collection). George came back with the price that I had wanted to pay without even having to negotiate. My fiance and I appreciate the service!Added 2/8/18 - The delivery guys were nice, but they could not figure out how to move the furniture, namely the dressed, up our stairs. I tried offering solutions that were more commonsense, but they didnt think it would work. Long story short, they left some pieces in our living room after 10 minutes of talking about it not fitting. My dad and I used one of my commonsense solutions and the dresser, which albeit is large, went straight up the stairs. Delivery was free, so my review remains a 5

Good quality furniture and mattresses. They often have sales.