This was my first time at this location, and Ashleigh Wallace made it easy and welcoming. She told me what what needed to be done on my car and found the best deals to save money so I wouldnt have to spend as much. Ashleigh took her time I didnt feel rushed then she showed me around the dealership. Ashleigh went above and beyond and for that, Thank you so much.

This was my first time here. Ashleigh was great and explained everything to me - updated me on the status - and even drove my car our herself when I was waiting. The waiting area is very nice. And the cost was reasonable. Very happy.

This was the quickest car buying experience ever. I called the Dealership and the Mo… the GM answered the phone confirming the truck was available. I entered the Dealership and was greeted by Mo. Mo then introduced me to my wonderful Saleswoman… MARY! The truck was out front, clean and ready to be shown when I arrived. The transaction was personable, efficient and one of my best car buying experiences. I would refer anyone to purchase a car/truck with Passport Nissan Alexandria! ASK FOR MARY! She was very knowledgeable about the Nissan brand as a whole! Thank you again!

I have been taking my car to Passport Nissan since purchasing it at Passport in 2012. I have never had bad or unsatisfactory experience. My rep, Walter Moxham, a well as other staff have always been friendly and courteous and willing to explain my car needs. I have absolutely no intention to go to any other shop.

Awesome people! Specially Tyler floryancic was a BIG help in making my FIRST ever car selling experience quick and easy! Would definitely buy another car 🚘 in the future with this dealership!

Hands down the best car buying experience I have had. From browsing online to talking to Mo on the phone to finally coming in and dealing with Ryan in finance and driving away, I could not ask for more. We bought two cars that day and they were wonderful. Gave us a great price, not OVER sticker like every other dealer kept telling us we would have to pay. Kept us informed every step of the way while they were completing our paperwork and did everything they said they would do. We actually felt like we were dealing with family. They were excellent, straight forward, didnt try to upsell us on the car, extras in financing, nothing. Just explained our options and let us decide what was best for us. As a woman buying a car, I have to say that this was a breath of fresh of air. They talked to me, not just my husband. Wonderful experience. Thank you Passport!

My airbag light was on and I was told $4200+ I repairs were needed. Also, another $5000 in needed repairs-brakes, tires, etc. I took it elsewhere for a second opinion. He did not find the same airbag issue when he hooked up the car to diagnostics. They also tried to reset the system, and the airbag light went off. It might come back on, but the dealer didn’t even try a system reset. The other issues-brakes & tires-will need to be addressed but aren’t dire, like they were presented to me. This experience left me with a bad taste in my mouth. No one was looking out for me- just saw it as an opportunity to make money off of me.

Ashleigh is always helpful with answering my questions, patient and professional! She goes above and beyond! I enjoy coming to the dealership because of my experience. I trust when something is needed for my car because Ashleigh provide rationale! I feel my care is in good hands and I feel well cared for whenever I arrive to the dealership! I am grateful for the services provided. Thank you!

Our lease of a 2018 Murano was nearing its end and we were researching our next vehicle. We decided to start at Passport because we had been well taken care of since our last sales contract with them over the last 3 years by the service department staff, especially Walter M. We are so happy we did! Our sales rep Mary A helped us out again. She and the sales manager took their time to listen to us and found us the perfect car at a great price. We are all set for the next 3 years! Mike P in finance continued the great service, efficiently guiding us through all the paperwork and making sure everything was in order. We felt appreciated as return customers. Hard working dealership with low pressure, personal service.

I received excellent customer service 10/06/2021 when I came in to have my car checked for transmission issues. My customer service rep, Walter, was incredibly helpful and transparent about my car issues, prices and services Id need. I would definitely recommend this place!

This was my first visit to Passport Nissan after moving here from Texas. Jose was wonderful from the second I met him. I cannot overstate how pleased I am with the courteous service he provided as well as the recommended services for my vehicle. Finally, I paid to have my Rogue detailed and the man who did the job was quite exceptional. I am quite surprised by and completely overjoyed with how my car looks and am so, so pleased.

I met with Diaz at the Passport Nissan and he was fantastic! He listened to my needs, wants, and accomodated what I was willing to spend on a truck. A+++++

Was getting my car appraised today. And had previously told salesman Tyler, who contacted me, that I already have a offer ready from Carvana for a certain price and that i would come in if they can beat it. And he told me to come in. So i go and they offered me the same number. So I showed him an offer that was $100 more. And told him that you guys didnt beat the offer that we discussed. So he started yo give me an attitude and told me that they dont play my dirty game. Which I didnt. I just asked for them to do what they said theyll do. So he told me to take my keys and leave and that he doesnt have time to play games.I just think that was very unprofessional and rude from him. I was insulted by something that I didnt do.Just wanted to leave this here

I had a positive experience with Passport Nissan on 9/4/21. My son and I found a vehicle we were interested in and our salesperson Riko was outstanding. He explained all the specifics of the car and was helpful with explaining finance options. Most car purchasing experiences are tedious and long however this experience was one of the best Ive ever had.

Great service. I came there to have the damaged door window frame repaired and regular maintenance. The replacement part was ordered and arrived quickly. The regular maintenance found some issue that the local car repair store didnt notice. And Ashleigh was being very helpful from beginning to the end.

I had a great experience with this dealership. I traded a car and bought a new one. We were there for about 5 hours but that included inspecting my old car, detailing the new one AGAIN, negotiating,and all the paperwork. Everyone was super nice and helpful.

My sales rep Riko was very helpful. He stayed in touch with me until the car of my liking came through. He made transferring my trade in very easy. Also, the finance manager Ed was excellent. I would be happy to send anyone to Passport Nissan Alexandria.

I just moved to the area and needed to get my car inspected. Very helpful and kind staff in the service department -- Walter especially was great. Extremely quick service at a great price!

Today I took my Nissan for service and my pleasure to meet Ashleigh WallaceShe is really nice to me took my keys and finished all my paperwork as quickly as possible therefore I highly recommend to one of you to go to her and she will take of you thanks again Ashleigh keep doing the good work

Diaz was very nice and followed up with me to ensure there were no questions and to make sure I had any accessories needed to enjoy my purchase. He always greeted us with a smile. I enjoyed my purchasing experience.

I found the car I’d been wanting for a long time~ it had low mileage and was priced way below others at other places with the same or even more mileage~ so, I was very excited! Being that I found it online and it did say “Delivery Available” I was even more excited, because I live several states away. But, the delivery option was only local, which I didn’t think was fair if the dealership is advertising their vehicles nationally. Nonetheless, it was worth it to me to drive up and get it, however they would not take any payment from me~ I couldn’t do a down payment, I couldn’t pay for it in full. Therefore, I couldn’t get them to hold it for me even though I was going to drive 400 miles. They would not prevent other customers from buying it~ we had to drive up there and be there when they opened in hopes it would still be there. That was Extremely frustrating! We would’ve immediately paid the down payment, which was big, to show them we were serious about coming up to get it. That and the fact that the delivery option was not available as advertised was very uncool! Thank God it was there!!! When we got there, they gentlemen were very nice, but it was very stressful not being certain it would be there. So, I give 3 stars only because the deal was excellent for the car, and the low mileage~

I buy my 1rst used car here quick services. Great deal. The sale guy Jason and the finance manager Edgar. Amazing also Spanish speakers. Thanks for all your help!!!. I will recommend to all my friends. Super happy with my new Outlander Sport

I had a terrific experience working with Diaz at Passport Nissan of Alexandria. He was able to obtain my new vehicle in a very challenging environment, and stayed late to ensure I was able to drive it home later that night. I would highly recommend Passport of Alexandria.

Once again, Walter and the team at Passport Nissan Alexandria provided me with excellent service that should be an example of what to do for every dealership in the country. The work was done right the first time, Walter kept me informed, made sure I got what i wanted and I was in and out in no time at all.

My service advisor Ashleigh was great. Thanks for the professionalism and great communication you had with me. Awesome THANKS again.

I usually get good service every time I come here. However, this last visit was awful. I brought my Murano for service and WALTER DID WHAT I DID NOT ASK FOR - resurfaced a brake rotor instead of replacing it. When I ask why the response I was given was basically because “I know that’s what you need”. Never consulted and never asked for my approval. Very unprofessional! On top of that, I had to wait a week to go back again and get a replacement. This was all a ripoff!! Never coming back for any service again.

Mary Sutts and the entire staff at Passport Nissan of Alexandria treated me with complete professionalism, courtesy and hospitality. I cant recommend them enough. They are simply one of the best experiences with a dealership I have encountered and anyone would be privileged to deal with them.

AMAZING EXPERIENCE WITH Nissan@Alexandria - Sam & Melvin Rock!I was in the market for a new car and found exactly what I wanted at Passport Nissan of Alexandria. I inquired regarding a vehicle I saw on Auto-trade that connected me with Nissan of Alexandria. I immediately received a very nice, personalized, and detailed email inviting me to test drive the vehicle. Not a standard template email, this one also included the Carfax to the vehicle I was interested in - nice touch! Everything went very well and both Sam & Melvin were not only professional but personable. They addressed all my questions and made it the best car buying experiencing I ever had people they were nice and very helpful! I cant say enough good things, I will go back to them in the future for another vehicle!!Thanks so much Sam & Melvin! *Sam, thanks for your help on my return visit!!!!!

I called looking for the Kicks after other dealerships did not work out. I had an immediate good feeling when talking to JD. I came in the next day...traded my car and drove away in my new Kicks. My experience was so good that a friend of mine bought one from JD the next day!

Went in for a serpentine belt replacement.. Was faster than expected. Staff is very welcoming more so than where I usually go in Marlow Heights

JD and Ryan were wonderful. Everything was explained throughly and they answered all my questions. They were both also very personable and very loyal to their employer.I enjoyed my interactions with them.

I was greeted by Ashleigh upon arrival and she was very friendly and helpful. The service was completed in timely manner and I was really happy to have that nice clean car . I would definitely recommend Passport to friends and family. Thanks!

Really enjoyed my experience! Love my new car and was great to see all the options. Jason from the sales department was wonderful and helped me consider all my options.I will definitely be returning for future purchases as well as the service center — which is excellent! Walter from the service team is the best, and one of the reasons I continue to return to Passport Nissan for service. Thank you, Nissan!

I had my 90k service completed and new struts. Service was amazing and most importantly the techs were competent and confident in their abilities. Always my number one choice Nissan dealer. It’s not even the closest one to my house, that’s how amazing they are.

This is the best place to shop for a vehicle!! I’ve purchased 5 cars from Passport Nissan in Alexandria. I have referred friends to Passport Nissan no one leaves here without a great deal. Mike Petros is a wiz with numbers he has always provided me with an excellent experience, he’s kind and patient. I met Sam and Wilbur on my latest visit, Wilbur has a wealth of knowledge of Nissans, no matter how small or big my question was he had an answer. He was so patient he made my car buying experience fun and easy. He made sure my Technology was set and my vehicle was cleaned and full of gas. I also met Sam, a very funny guy who offered me great incentives for my new vehicle. This dealership is Awesome. I will always visit for my vehicle needs.

As usual, the Service Team was courteous, professional, attentive and friendly! After checking in at the customer service desk and sitting in the waiting area to prepare for my conference call, I realized I had forgotten my cell phone at home. After explaining to the representative, he arranged courtesy transportation for me to get home and thankfully, I made it in time for my conference call. Thank you!!!

My experience here at Passport Nissan was phenomenal! From finding a car, to the test drive and the process. Melvin and Renato were the greatest. Ryan is also amazing. If you are looking for a car Passport Nissan of Alexandria is your place!

Mary Sutts at Passport Nissan is AWESOME! I was an out of town buyer, but she made me feel right at home. She was always prompt and courteous with her communications. I had MANY questions and she was very knowledgeable and patient with me. As an added bonus, her significant other is a certified Nissan technician which made me feel extra comfortable buying a Certified Pre Owned Vehicle from her.Passport Nissan was great overall, but for the best experience...ASK FOR MARY!!

My service advisor Jose provided me with excellent customer service. He was very nice,informative, and helpful. He helped fixed the issue I was having with my car,and the wait was not too bad. I will be returning back to him for my next maintenance service.

Mary Sutta was a very nice woman who had excellence patience and made me feel comfortable. She made the buying process easy and fun. Not only was she professional she also spoke to me as if a friend and made me laugh and enjoy it all. Thanks Mary youre awesome

Sayed the GM not willing to work with us. Service forced us to pay 5k on the car with the understanding that the car was fixed and ready for pick up. A mile up the street the car had the same issues. Filing with BBB, a class action, etc now....

I was drawn to the dealership by the advertised 125% of KBB for old vehicles with no strings attached. I received a good offer via email to come to the store, but that offer was not honored. I was told that I could get a better offer for my vehicle if I trade it in, which I was willing to do if I find the right car. I found the right car, but it was priced well over ($2,500 to be precise) its KBB and JD Power value. When I tried to negotiate the price down, I was given $777, but not more because the argument was “we already gave you much more for the trade-in.” And even though that statement was it correct according to their advertisement, they insisted that this is a sellers market and they cannot sell the car for the cash I was willing to give for it, neither did they reduce the price for me paying in cash, saying there is no deals for paying in cash anymore. I was completely appalled by the blatant disregard of the market value of the vehicle and felt trapped to comply with a price that is unreasonable in order to buy a car and let’s just say much older car (15 years old to be precise) which I wasn’t allowed to even go inspect myself with an independent mechanic! I was shocked and in complete disbelief that this is happening just outside our capital. I feel that Sam and Diaz were completely unreasonable to ask for such a high price and to put me in a bind with the trade in. This was a bad experience!

Diaz Kunia and Edgar Nazario amazing customer service they helped me with better financing my car and insurance. Great team work and customer service very pleased in purchasing my car.

The advisor that was working with me Ashleigh Wallace, provided excellent customer service. Ms. Wallace provided me with updates, while the mechanics was servicing my car. Also, the other staff members at Passport Nissan Of Alexandria were friendly.

I have been coming to Passport Nissan for service since I bought my car there 7 years ago already. I usually go on the Service website to make an appointment but I have also just walked in for oil change service many times. Each one of them has been a very positive experience. Ive always opted to wait for the job to be done and they manage my expectations very well as to the time of completion. You also get a free exterior car wash!I trust the technicians and sales advisors. Only on a few occasions have they recommended additional and costly service and/or part replacements and they explained clearly why they were valid mechanical concerns and needed immediate attention. I have had the exact opposite experiences with the quick lube shops that I used to go to with my previously owned vehicles.

Bought a used vehicle and got a very fair trade-in price for my car plus fair price for the vehicle I bought. Friendly service.

Manager refused to service my 2012 Nissan Frontier that i bought from them years ago. I was told they didnt want to look at it because it had aftermarket rims and the truck has been modified. This is the only place i have it serviced and the mods were done many years ago. I was taking it in because the steering is shaking and the heater doesnt work. I used to take my Pathfinder here as well. They refused to service me and therefore i will never purchase a vehicle from them again. I had been a customer for well over 15 years. Attached is a pic of the aftermarket rim that caused them to refuse service.

Today was one for the history books this place apparently took me for a joke not realizing that I myself was in the automotive industry and I hope that this review reaches the eyes of the people who need advice ; salesperson one of the most arrogant individuals I have seen in the industry hung up on me because of my reaction to a $6k trade offer difference from another store. This type of behavior isn’t professional and should only be viewed as a red flag if they will short you on a trade in they will overcharge you for a vehicle and judge you be careful with who you do business with mind you I was pre approved for $70k.

If youre looking to have the most stress free car buying experience of your life then you MUST go see Neal at Passport Nissan Alexandria ! I really cant say enough great things about Neal. After an unfortunate run in with a deer my husband and I totaled out beloved Nissan X-terra. If you know anything about this car youll know they stopped producing them in 2015 so finding one now for sale is like finding a needle in a hay stack, and finding one at a reputable dealership is even more rare, but its the best car weve ever owned so we knew we had to have another one. After scouring the internet for days we finally found a great deal at Passport Nissan, the only catch was its in VA and we live in NJ ! We called Neal the moment they opened Saturday and said we were driving down to get the car and wanted to know if we were able to put a deposit to assure it would be there after our 3+ hour drive. Neal let us know that company policy wouldnt allow that and that we were just going to have to take a leap of faith, so we did. When we arrived we were greeted by Neal and he got right to business showing us the car and taking us on a test drive. We fell in love immediately and sealed the deal. The buying process was quick and simple with Neal and his team. If youre looking to buy a new or used car I would 1000% recommend Passport Nissan of Alexandria ! Thank you again Neal it was an absolute pleasure to work with you!

Melvin, Vince, and the manager are all great! Melvin was waiting on us to arrive and provided us with amazing customer service. Manager got me the APR I was looking for and was very knowledgeable. My car was way cheaper here with way more amenities. 2 hour drive to get my car was more then worth it.

I could not have been more pleased with the service provided by the Passport Nissan dealership team and specifically Neal. He understood my needs as I explained them to him. He was not pushy, was considerably knowledgeable about his industry and was obviously transparent about the process of leasing vehicles. I would definitely recommend this dealership to anyone looking for a great car buying/leasing customer experience.

I usually take my car to Maryland which is closer. However I decided after repeatedly being disappointed with the service in Maryland to drive a little further out to VA. The service was quick, prompt, and professional. Waiting room was clean (a little tight) but it is what it is. I will definitely let them service my car from now on.

The sales team, particularly Diaz, was very helpful and showed me a lot of features about the car I purchased.

After I got a really low offer. Sale’s person Tyler laughed behind me which I found it very unprofessional .

Above and beyond my expectations. The fixed other issues from what another dealership had done to my car without the extra pay. Very nice and professional.

I originally bought and resold my 2017 Nissan Juke to Passport Nissan of Alexandria. From beginning to end, every single time, my experience with them has been nothing short of fantastic. From the initial easy purchase process, the regular maintenance service provided by them, and the final re-sale back to Passport Nissan. I need to emphasize the OUTSTANDING customer service provided by their senior sales representative, Mr. Tyler Floryancic. This young man sold me my Juke back in 2017 and bought it back from me now in 2021. I took advantage of Passport Nissans great vehicle purchase program. Tyler, from beginning to end, was extremely efficient, a great professional. He ensured that all the required paperwork was completed seamlessly. Most importantly for me, he patiently took the time to explain in step-by-step fashion the timeline of the entire purchase & sales processes. He went above & beyond with his regular updates and even took the time to drive me to the nearby Metrorail station so I could get back home safely. These are just some of the things he did for me, he did much more for me to make sure I was satisfied. Passport Nissan of Alexandria is a customer-centric great organization. I recommend them highly for your car purchasing and/or sales needs.

Ashleigh has exceeded my expectations and then some. She has always greeted me with a smile and familiar conversation.

Everyone was helpful and cordial at all times. Walter is so aware and tuned in to my concerns and understanding too. He is genuinely focused on making sure I get useful advice about my vehicle and that always helps me feel assured Im at the right place for my business.

I came for general maintainence but not only did it take over an hour when I was told it would take that time, but I was told there were issues with my car that were not there. As a woman its already stressful to take my car in on my own and here they clearly thought they could charge me extra for things that didnt need to be fixed. Ive had this car since August and have had no issues with it. I was told tires needed to be re-aligned but all my tires are brand new and it was not needed. If you go here definitely be wary!!

I had a great experience and Diaz provide great customer service.

I dont give 1 star reviews often.. but this place kinda deserves it.Went with a friend to get an estimate for his car repair. This dealership quoted him over $2000. We knew this was WAY overpriced and low-key the dude was trying to scam us. We still had to pay the diagnostic fee smh... Which was $300.We checked another car shop nearby, they were able to do the same exact work for only $500. And they even said my friend didnt need to replace some of the things that the dude at Passport Nissan scared him about.Dont come here for car diagnostics / repairs. Theyre scamming people smh.

Mr Wilber is a awesome person he has a very kind heart and cares about his clients. Thank you again Mr. Wilber for my first Nissan purchase you rock!!!!!!

If there is available 10 stars, then I will give it to this Auto dealership. This is my first car (2020 Nissan Kicks) and I really had a great experience with them. I am so satisfied. Despite of my busy schedule, Tony Ortiz still managed to give convenience in everything. I commend him for being such a great sales person and he showed expertise in line of his job. He is also friendly and nice. I am pleased that he assisted me and go beyond my expectation. I am also thankful to Sir Mike in finance for the hassle free negotiation :).Will come back again (for the service or maybe a new car again soon )

Melvin was great with helping me get my new Dodge Charger sxt plus. Even tho he had another client he kept checking up on me while I was completing my paperwork. He gets 5stars I’m giving a 4 because I wish they could have done better on dropping the price. Love my car.

This dealership was advertising a promotion where they will give you up to 120% of your KBB trade value. I did my homework and saw that my car was worth around $35k for trade (the high side was $37k). When I went to the dealership, they gave me a salesperson that acted like she did not want to be there. They had all of these cars advertised on their site, but they did not actually have them in stock. When we started to review numbers, they only offered me $40k for my trade...120% of $35k is $42k. They also were trying to charge me a $1095 freight fee...YES....they want ME to pay for them to ship the cars. This is the cost of doing business. The customer should not have to pay for you to ship inventory.I found the experience to be very underwhelming and a bit shady.

Ashleigh in the Service Department was awesome. She was professional and knowledgeable. Her customer service met above my expectations. A TRUE Rockstar and value to Passport.

Ashleigh helped me in service today. She is great!!

If you like having your time wasted youve found the right place!!!! Was working with the sales rep Rico for a week trying to settle on a price. Once we agreed on a price he scheduled us in to come in the following day to sign the paperwork. The following day prior to our appt time he gives me a call asking if we were still coming, I told him we were 10 mins away. Literally 5 minutes later he calls back saying someone was there looking to buy the car. We arrived 5 minutes later just to be told they sold the car. Why even set up an appt and tell us to come in if your going to sell the car anyways.

2nd time purchasing here and Mary was exceptional. Awesome service.

I am writing to commend my recent experience on May 2021.I bring my vehicle in for generic state-mandated emissions and safety inspections and other maintenance issues. My experience has generally been positive (I have been coming here for two years).For my most recent visit, I would like to personally thank and commend Mr. Art Coster, my service advisor. His commitment to service and customer satisfaction is second to none. His professionalism exemplifies everything I would want as a vehicle owner; I am more relieved entrusting my vehicle to Mr. Coster.If my review has any bearing, I hope that senior management recognizes and rewards this employee for his above-and-beyond efforts. I will be a repeat patron of Passport Nissan for future vehicle needs and Mr. Coster will be a primary reason for that.

The sales man got angry when I try to ask about different cars he thought I should buy car in 10min.He was like u like itlets buy it.

I absolutely love this place! Walter and many other are so polite, helpful, efficient and knowledgeable in what they do. I knew I needed a couple things looked at but wasn’t really sure. “Walter told me..pick anything it’s no wrong choice lol, we’re gonna look over everything anyway and let you know exactly what it is you need. I didn’t feel rushed to get everything completed, the cost of repairing a Nissan is very inexpensive so I don’t feel like I’m being swindled out of money during a pandemic. Thanks Again Walter! See you soon!

Ashleigh W. was an expert deeply focused on customer satisfaction and professionalism.

Wilber took all my car transactions smooth very efficient he took care of us fast now we are driving our dream car he explain by detail all of the car and we left happy 😊 thank you for everything

I had an incredible experience at Passport Nissan of Alexandria! Before going to Passport, I had been to six other dealers who tried to finagle prices, add on freight charges and outright deceive me about the AWD capabilities of the car I wanted, I had almost given up hope. Then, Wilber at Passport changed everything! I told him what I had gone through and that although I already knew what car I wanted, every time I walked into a dealer, the price drastically changed. Wilber was straight-forward and genuine. He worked with the sales manager, got me the price I wanted and exactly what I wanted for my trade-in. I was in and out of the dealership in a little over an hour with the car I had almost given up hope on. Thank you Wilber and the whole team at Passport for being the epitome of what a dealership should be: Upfront, honest and there to HELP!

Always a positive experience easy to schedule and drop off. Appreciate knowing in advance what work will be done and estimate of the charges. Like the text notifications so I know when the car is ready for pick up.

Always professional and very friendly. I go out of my way to frequent this location. Great job, keep up the good work.👍🏽

I had an excellent experience selling my 2008 Nissan Rogue to the dealership. Tyler helped me out after I brought in the Kelley Blue Book online offer. The sale was quick and easy, and they gave us the full value of the KBB offer. Would definitely recommend this dealership.

Mary was the most resourceful and service driven person I have come across in a while. She worked with me tirelessly to get a car lease and trade in done in less than 12 hours via phone and email. I have been with this dealership since I bought my previous car in 2013 and people like her are why I come back for every service and why I stuck with Nissan and this location even though its not super convenient to me.

We bought a vehicle from this dealership in 2020 right before the pandemic and as a part of our contract we were promised a few items would be repaired on the vehicle. The sales manager Sam informed us we would be contacted when parts for the repair arrived, and when we returned for our license plates a month later they said again that the parts were still being ordered, and that we would receive a call when they arrived. We never received the call and shortly after the pandemic was in full effect and we went into lockdown. When we returned for service a year later after it was safe to do so, we mentioned that we were never contacted about the parts and asked to get the items repaired. This is when we were informed that the repairs expired 30 days after we bought the car- though when speaking to them after 30 days, they were still waiting on the parts to arrive. Once we tried to explain how this was unfair because of the circumstances of the pandemic and waiting on the parts, Sam was completely rude and said that we were using the pandemic as a “crutch” when he never contacted us as promised when the part arrived. Then as we were waiting on the vehicle to be returned to us we were informed that there were 2 nails in our tires that we had not had any issues with previously (we had no air issues and drove in from over 30 minutes away) which was very suspicious.We were completely scammed by this dealership who never intended to repair the damages to our vehicle and misled us about the process.AVOID THIS DEALERSHIP - especially Sam who is an unethical and inappropriate sales manager with the worst customer service we have ever experienced.*** UPDATE SINCE THEIR REPLY***Again, the dealership continues to lie instead of take responsibility. We were never contacted- point blank. Their continued lies only justify my argument- they apologize but take no accountability and misconstrue the events that occurred. Do not trust this place. While I admit I did get heated in my phone call with Sam, who was disrespectful and inappropriate and accused me of lying and using the pandemic as a “crutch”, my husband was not disrespectful in the dealership only concerned with our vehicle and disgusted by the service. Again- do not trust this place- whose employees continue to prove themselves to be unethical. Horrible customer service - just looking to scam anyone they can for any penny.Another note- the dealership tried to get us to replace the entire tires- we instead took the vehicle to a trustworthy mechanic who patched them for a fraction of the price.

I used to love this place but not anymore. Theyve gotten sloppy and unresponsive about correcting problems. And their staff turnover seems high, which for me is a red flag. The loaner had a previous customers use agreement containing their DL number D.O.B., address and phone number still in the visor. Gave agent my prior service records only got one back. Took car in for recommended maintenance. Also had necessary repairs done that were covered by a 3rd party repair service contract. Totaled just under $4k. When I got home - 15 miles later--found a bolt resting in the windshield casing bay and an open port with a missing bolt. The bolt doesnt belong to the open port. Reported the problem on the same day-- Monday --with pictures. Its Thursday-still no response. We had torrential rain yesterday. Today the car is dead. I wouldnt be surprised to find out that water got in that hole and caused a problem. At the very least I am going to have to get a jump or tow and/or loaner or rental and miss time from work to get these problems resolved. Problems I did not have prior to taking my car there.

Walter is the best rep at the service section of Passport Nissan.He always does everything right.

I bought this car a couple of weeks ago (01/23). This morning (02/13), my car did not start. I had to call AAA to jump start it. The results of a battery test revealed that the battery needed replacement. For someone who bought a CPO for peace of mind, I was extremely disappointed.On the bright side, upon explaining the situation to the dealerships manager, they were keen to replace the battery.

Walter was was very nice & he fixed my issue & told me what I could do to prevent the issue from happening again

Very easy and stress free experience. Riko was wonderful and discussed features with great detail and ensured my comprehension before I left. 10/10.

My Experience at Nissian Passport in Alexandria Va was Awesome. I took my car in for a oil change and tire rotation, turns out I needed major work thank goodness the car was still under warranty. I want to thank Art for helping to make my experience awesome. He kept me informed every step of the way. His timing was on point. Everything he said would happen, did happened. Thank you Art for making my service visit pleasant. I’m truly satisfied with your customer service, your workmanship and your professionalism. You represent the company very well.

Mr. Renato Rodriguez did a great job helping us to purchase a Nissan Kicks. His professional knowledge and personal style made the experience very pleasant.

We have always had a wonderful experience with Passport Nissan every staff member in service have always been so helpful and gone beyond my expectations during and after our service. Ashley was fantastic. Always checking in with us and making sure an odor dissipated and offered another solution if it hadn’t. We will always take our vehicle here. We’ve never had better customer service at any other dealership ranging from Honda to Mercedes! Thanks Passport Nissan for being amazing and making a service for our vehicle a great one.

Ashleigh is literally a breath of fresh air to any car dealership! I felt so comfortable talking to her about my repairs because she was so honest about the process.She was very patient and answered every single question I asked! I’m not good with cars but she never made me feel like I asked too many questions or asked a silly question, she made me feel welcomed, like at home. She is a true gem!

Front desk gentleman (W.M.) could be more patient, welcoming and willing to figure things out.

Diaz Kunia is definitely an asset to the passport Nissan team. This is the first time I have ever purchased a new car..I was very forthcoming about my desires in a car and this man hit the mark.very pleasant, attentive and detailed. This was my third dealership in my search for a car. I was on the verge of giving up then I encountered Diaz. I got the best price and a absolutely stunning car that has my name written all over it. The customer service was impeccable. From the time I stepped in until I left with my new car.The gentlemen that I sat down with to do my paperwork with was also amazing. I live in Delaware and my drive there was so worth it..Thank you Passport of Nissan. I’m extremely happy

It was very quick and precise. I had done some preliminary research before heading into the dealership and they met everything I was looking for.

Rodrigo is the best of the best!! During all the process he helped me out to decide what vehicle was best for my job and even after the sale was done he helped me to put the tags on the car. When I was going to pick up the real ones he was also there and gave me information about the next service and what should be done. I truly feel this kind of salesperson is what a company needs because most people sell you something and then its like they never met you and dont care about you. Rodrigo went far and beyond!

I lost a lot of money here. The service section tell you your car has this and this issue. You accept the service and pay, but actually your car was just fine. Before you get the service and loose tons of money, check with another mechanic store to see if they are telling you the truth.

The salesman, Neal Connelly was very professional, he was dressed well and it was clear that he knew Nissan automobiles. He was patient, showed me a number of cars to select from, was very helpful right up to the financial part of the transaction. He called me a few days later to make sure I was pleased with the car I had purchased and to see if I had any questions. I would highly recommend Mr. Connelly to any of my friends seeking to putchase a new car.

We purchased a Nissan Leaf here in 2018. Weve been very happy with the car and also the service at this location. Highly recommend.

Diaz was very helpful and the entire team there. From the Sales to finance, I was pleased. Not only that, my dad is a long term customer of Diaz and that made me feel confident during my process. They exemplify 100% customer service!

Super happy with my experience at Passport Nissan! Riko was incredibly communicative and helpful in getting me the right deal. The whole team was supportive and provided exceptional customer service! I will absolutely recommend Passport Nissan to friends & family for any future car purchases!

Both Woburn & Edgar were phenomenal. There were many obstacles and they both helped me overcome each one & drive home in an amazing car!!!

Where are from Vermont and had brake problem so .Called and they got right and fixed up and at fair price. Thank you