Passport Infiniti is amazing! Everyone was so professional and kind, I wanted to come in last minute and Tim was on it, he had everything waiting for me when I got there. The entire car buying process was quick and easy, I was in and out in just a little over 2 hours. They gave me an amazing deal on my trade in also! Don’t hesitate, go shop!

Passport Infiniti made my vehicle purchase convenient and pleasant. Everyone that I interacted with were very professional and friendly, especially my sales consultant Antonio. He was completely attentive to my requests such as texting me photos of the car as it had just arrived at the dealership and they hadnt yet posted pics online. I made an appointment with him to come in for a test drive and he had the car ready for me. Most importantly, he was honest and extremely pleasant to work with. I would certainly purchase another vehicle from Passport Infiniti in the future and would not hesitate to recommend them to anyone looking for a hassle-free car buying experience.

I went to Passport Infiniti to purchase a new SUV and Betty assisted me. Betty was very knowledgeable and helpful. She found the best SUV to meet my needs including my budget. I highly recommend that if you looking for a new car, go see Betty at Passport, she’ll definitely help you❣️❣️🇯🇲🇯🇲

I purchased my new Nissan Pathfinder Platinum on Saturday from Joe Valdovinos, and I couldn’t be more pleased! I would give him 10 stars if that were an option on this review forum.Joe greeted me with a smile, was very professional, knew his inventory, has excellent communication, and really went above and beyond throughout the whole purchase and delivery process. There wasn’t a single question that I had he didn’t answer, and he took care of everything I needed and then some. I would say this was the best car buying experience I’ve ever had!, and I would highly recommend you let Joe take care of you for your next car purchase.Cheers and thank you very much!Also, I want to give a shout out to Taylor and Mike!Sincerely,Jim East

My sales person Joe Valdovinos did an awesome job with finding the car I wanted, he provided me and my wife with exceptional customer service. Joe walked us through all the features of the car and when I came to pick up my vehicle it had a beautiful red bow on it . Thank you so much Joe I appreciate everything you did for us.

I was looking to surprise my wife with the car of her dreams And I was able to find it in Passport Infiniti the car was exactly in the condition I wanted low mileage and super clean, I was approached by Bery Montano a really nice guy he ask me if a wanted to test drive the vehicle without any pressure and we were able to make a deal on the spot after the test drive. Really nice experience purchasing my wife BMW M3Thank you Bary for all the help and Making this purchase possible we make a great deal also Thanks to the rest of PASSPORT INFINITY team for the great customer service, I Definitely recommend this dealership

While looking for a used vehicle, I had the pleasure of working with Betty Ortiz, Zamir, and a manager (cant remember his name).They were all very caring, patient, informative and helpful. Having spent time at multiple dealerships looking for a car, Passport Infiniti was by far the most enjoyable/pleasant.I ended up with the perfect car and a reliable dealership I know I can resort to if I have any questions or concerns.

As a follow-up to a previous negative review following an issue with the trade-in value for my used car, Said (who I believe is a sales manager) contacted me and made every effort to make things right. He was very professional, apologetic and personable. He ended up offering above trade-in value for my car, and allowing me to take 2 vehicles overnight for a test. I ended up purchasing elsewhere, but was very satisfied with the dealers response. Overall, I would consider my next car from Passport.

My sales rep Bary and the entire team were great to work with for my purchase. They were accurate in their description of the vehicle, provided additional information, and answered my questions quickly and thoroughly. I recommend Passport for your next vehicle!

We are ESTATIC over our purchase today at PASSPORT INFINITY.. we drove 3 hours to buy an suv and it’s was SOOO WORTH IT.. easy to deal with and great price for our trade .. TIM was a super salesman and LT ( manager) was amazing.. great team.. ty❤️

Passport Infiniti in Alexandria Va. is the place to go for your car purchase! Customer service is outstanding and the finance process is seamless! Joe was able to get my dream car, black QX55. Thank you so much Joe Valdovinos and LT! Joe and LT are the people to ask for!

After 2 weeks of looking and dozens of salesman I bought a car at your dealership. There were on 2 salesmen I liked enough to leave a review about and Bary Montano was #1. He was very knowledgeable and patient we me. He went beyond selling me a vehicle. When my insurance company was closed and I couldnt get up with them he figured it out. Since I had a rental and live 4 hours from Alexandria he called enterprise to see if I could leave my car up there. He was so nice and never tried to talk me into something I didnt want like all the others did.

I’ve been a customer since 2001 and I will not take my car anywhere else! The service professionals are the best at ensuring my car operates at optimal performance! Drew Peterson is a top notch professional!

Each time I visit the Alexandria, VA location, I am always satisfied. Their customer service in the Service Department is awesome. Drew is customer orientated and ensures your car will be handled with care. The Sales department, is by far, on par and impeccable. I have purchased two vehicles from this dealership and have never been happier. No fluff, simple answers, great service. I will always purchase and have my vehicle(s) serviced and sold form here. Said and his staff work above and beyond to ensure satisfaction. They are personable and professional. The Finance area IS by far the smoothest transaction. It doesnt take long to close with the state of the art equipment used. Not a lot of paperwork because they provide everything on a USB! Cant get any better than that! Thanks to Said, Z, Timothy and TEAM! Getting the job done.

It was a very pleasant buying experience. Joe and his friends answered all my questions and gave me a lot of help. You dont regret choosing to trade with them.

I had some maintenance and repair work done yesterday. Drew and Lawrence provided excellent services in getting the work done quickly while I waited at the dealership. A job well done!

(Why 3 stars instead of 5??) This was my First time crossing state line for a car purchase. I had researched the car i wanted and landed at Passport through Cars.com. They had the color i wanted and a decent amount of milage for used. The Test drive didnt show me any flaw so i signed on the dotted line. On my way home i found a few things wrong and went back and they trouble shot the issue... said they could find nothing even tho something was definately adjusted. (carfax told me that they replaced brakes before I purchased so maybe they just left someting loose.. who knows.. ) which they could have just told me. The car runs pretty good now but Here are the few things that left me unsettled.1. The car was washed but not reconditioned/detailed... I had dog hair and food crumbs between my seats etc.. running a car through a dealer wash and spraying tireshine will never work for someone with my level of OCD.2. My tesla has Generation 1 Hardware which i was clear about when i mentioned that I did not want. I was assured i had Gen 2 but such is life... Its gonna cost me $2500 to upgrade the hardware... ehh...3. When i took it in for that service they gave me a loaner... but held $250.00 on a credit card.. thats not a loaner thats a rental... i could have used my Auto insurance and got a rental with nothing out of pocket and not had to put gas in it as soon as i drove off..Over All, Rob (Salesperson) LaQuisha ( Internet sales Mgr) and Zamir, made my purchase seamless and simple. Said (GM) got me set up with a MD state inspection which was also simple.... and they did it with a smile. So I would give them 5 stars on that but the dirty car, empty loaner, and the undisclosed repairs made. would lead me to not take my car back there for service ...

I love my INFINITI Q50! Timothy Nguyen was an amazing client advisor. The whole team really took care of me. I was so pleased with the service that I recommended Passport INFINITI of Alexandria to a friend. She and her husband purchased two weeks after I did. Well done!

Purchased a 2018 BMW M550 from this dealership on October 17 of 2020. I flew from South Florida to Washington, DC to purchase this vehicle and drive it back.Before purchase I asked the dealer to remove the front plate and paint the area where the holes were and they agreed to do so. When they agreed to do so, I assumed this meant they would have competent/reputable work done seeing as this was a ~$45K used car. After arriving to the dealership, they had just completed the paint work. At the time it looked decent but not great, but I still moved forward with the assumption that the work was done correctly.Fast forward to Jan 13 of 2020: The front bumper had began to chip BADLY. You could see flakes of the paint coming off, and only in the center of the bumper (and extending to the left/right, slightly, where they had to blend the paint) where there had been work done by the dealer to remove the old plate. I immediately contacted the dealer upon noticing, included pictures and video, and was told this happens a lot in Florida. I have owned well over 15 cars in Florida over the past 20 years, and have not once had a single car have the paint start to flake/chip off only in the center of the bumper area. Yes, I have had cars with rock chips, but rock chips on ANY of my past vehicles (some used) NEVER resulted in large areas of small chunks of paint flaking off. After going back and forth with Said (the used car manager in charge of my purchase); they offered to send me touch-up paint and nothing more. The paint continues to flake and get worse, and now you can see the truly utterly horrible quality of the paint work they did. The whole center of the bumper area is now exceptionally dull and the color no longer blends with the rest of the bumper.All of that being said, I experienced another issue during the purchase/financing of my vehicle: I came in with a preapproved loan for a specific rate. The dealer offered to match that rate from one of their lenders, which I was fine with. Upon nearly completing the paper work, I noticed the finance manager had marked the interest rate up 0.01% (yes, 0.01%). After bringing this to his attention, he rather condescendingly stated what a minute amount of money that was over the term of the loan. I was absolutely appalled at his response, and he continued to challenge and attempt to belittle me. After asking him if HE was interested in paying the difference, he then modified the loan terms to match (as agreed upon) my initial loan offer. This was a discouraging part of my experience at the time, but I looked past it, because the rest of the purchase had gone well - until I discovered what inferior paint/body work they performed on the front of the vehicle.All of that being said, I do not in any way shape or form recommend doing business with this dealership.(To those curious as to why I would wait so long to post this; I have been recovering from medical issues which have been going on for ~ 4 months, and have finally had the opportunity to write this review)

Betty at Passport Infinity of Alexandria is absolutely amazing! Her customer service, attention to detail, and communication goes above and beyond that of any other car dealership sales team. Additionally, the General Manager, as well as everyone else on the Passport team, truly put an emphasis on customer support and satisfaction. Thank to the entire team for making my car purchase experience so seamless and easy!

Purchasing my vehicle from Passport was one of the quickest and easiest processes ever. Bary was able to get me in a vehicle to my liking before I ever stepped foot in the dealership. Once there, everything was laid out for me. I will be making all my purchases through them in the future.

Had a wonderful experience Betty Ortiz as me and my wife’s sales agent she was very down to earth and genuine with our whole experience. In my last car buying experience I did not feel like my dollars were appreciated but Betty and the team behind her made us feel like real guests.

My family and I are extremely grateful to have been able to work with Zamir (Finance), Glenda (Sales Director/Manager) and Bary (Sales). Both Glenda and Bary are patient, friendly, and attentive. Though new to the industry, Bary is great and remained engaged and happy to help us find what we needed! There was no question left unanswered. They are honest and very knowledgeable in all aspects of the leasing/buying process, something that is hard to find in the auto sale industry. Throughout the entire process, Zamir made us feel like family and we never felt it was about making a profit, but about truly building lasting relationships with the clients they encounter. They all kept our best interest and needs at heart. This is the true dream team! Thank you Passport INFINITI of Alexandria!

The best car buying experience Ive ever had.Robert Townes had just the right amount of follow-up and did everything to make me feel comfortable and valued customer. When I showed up for my appointment the car was waiting for me washed waxed and fueled.Amir in finance was great as well. He didnt manage to find a way to make a simple transaction take 2 to 3 hours which I definitely experienced elsewhere in the past. They even beat my rate at USAA which is tough to do.The right car at the right price, and A+ service. Couldnt be happier.

Doing business with Passport Infinity was beyond amazing! I returned from deployment in the middle of the chip/car shortage and I needed a vehicle to move from Virginia to Texas. Every lot I visited was marking most all of their vehicles up $10k over sticker price but Passport Infinity was still giving rebates! That’s right, rebates not market value markups. Joe was amazing, he let me take my time and be patient with making me feel like I must buy from them. I put a special request in for color scheme (interior and exterior) and they found my car within a few hours. Everyone I encountered at Passport Infinity was phenomenal and I will definitely do business with them again!

My wife and I purchased a Q50 from Passport Infiniti of Alexandria 2 weeks ago. We live 3 hours away from dealership. So, after looking at their inventory online we drove there early Saturday morning. The vehicle I wanted to purchase had a small crack in the windshield which couldnt be seen from the photos online. This was a little disappointing but our delaler service representative, Bary Montalvo, helped make that 3 hour drive worth it. He was knowledgeable about all the vehicles in their inventory and was able to help me find the perfect car. He made my purchasing experience a good one.

Professional, collaborative staff and clean, well managed facility. I just procured a used car and this went on smoothly. They covered MD States inspection and were very responsive. Timothy from sales department was extremely helpful and did his best to seal the deal perfectly. He collaborated effectively with Mike from the finance department to ensure me enjoying car purchasing experience. Two thumbs up Timothy and Mike and Passport Infiniti of Alexandria.

Bought a used S4 from Bary Montano. Had a great experience. He made me feel very comfortable with my purchase. I definitely will buy here again.

I came in this past weekend to buyout the lease of my Q50. Bary helped walk me through every step of the process, making sure I understood all the details with full transparency. He even shopped around and got me the best rate for my loan, even though it wasnt through Infiniti. Bary and the rest of the team at Passport Infiniti are a class act, and if youre in the market for a new ride, you dont want to go to anyone else!

This place is the epitome of great customer service. I got to L.T. she will take care of your every need. She is informative, caring, and will always go the extra mile for you. Best dealership in DMV.

The service department is always professional and prompt even when I don’t have an appointment. I had Drew and Gary services and it always with a smile.I am amazed that I am in and out with less than 2 hours Gary is the BEST he is my go to guy. I would recommend them to anymore looking for good work and GREAT!! customers service :-)

My experience was really pleasant. Kim was sweet and listened to what I wanted. The manager was great with explaining the answers to the questions that I had. I love Courtneys personality and Im so glad she told me about the coverage package. Only reason why I give 4 stars and not 5 is because I wished that my sales representative showed me how everything in my car work. It is a pretty different change going from 2019 Sedan to a 2021 SUV. The placement of the buttons is pretty different from my Q50, and made sure that SOS was registered. I feel like I had to figure out all those on my own.I absolutely love the service department! They are always helpful and pleasant. When I would take my Q50 to get serviced it was in a great timely manner and the department is fully communicative.

My experience at Infiniti is always top of the line. Very welcoming and accommodating employees/team, especially the sales manager and general manager! I would highly recommend this dealership for any car related services or purchasing.

Bary Montano was my sales rep and he did an amazing job through and through as well as the rest of the team. Everyone was friendly and took my military service more seriously than I wouldve expected anywhere else. Michael Ip was also great as well when the finance side started.

I would like to give a big thanks to Gary D in the service department he was very prompt, professional and friendly. Great service was provided.

Joe was my salesman and he was very professional and knowledgeable of all features of my car. I would ask for his assistance every time and recommend him to my family and friends when they are ready to buy.

I bought my first car from here (Passport Infiniti Alexandria) and was anxious not knowing what to expect but I was not disappointed. I would like to thank Betty Ortiz and La’Quisha for my pleasant experience! They are helpful, friendly, and professional as they explained everything with no problems. I’m definitely coming back and recommending this place!

Couldn’t be happier with the experience we had at passport infiniti in Alexandria but especially the sales rep Bary Montano. He was courteous, helpful and informative with any questions and help we needed through our buying process. The service didn’t stop even after the vehicle was purchased, Bary followed up to make sure we were enjoying the new ride and also to follow up with any additional needs we had. Will definitely be sending friends to consider purchasing a vehicle with Bary.

Garry and Lawrence were very professional and had great customer service with some humor. I really appreciate their help.

I had a great experience working with Betty Ortiz and LaQuisha Turner. I felt like they were honest, very professional, and understood my needs. I would definitely work with them again.

Joe Valdovinos and team are great! They went way beyond the ordinary to put me into a low mileage, gorgeous Q50, including meeting my asking price on a trade-in. And I am far from the easiest guy to please! Impeccable service. If you are looking for new or used Infiniti, or other used luxury vehicle, this is the place to go.

If you are looking to purchase an Infiniti look No further than Passport Infiniti Of Alexandria great team ready to serve with respect and very confident about their product. Please ask for Robert Townes for a very knowledgeable Sales Consultant.

Antonio and all the finance guys gave me the absolute best service ive ever had when buying a car. They will always be my go to when in the market for purchasing a vehicle.

A special thanks goes out to Tim and the rest of the team for making this big purchase a simple and easy process! The whole team at Passport Infiniti was very professional and helpful.

They lie so much! I love my car (Q50), but I dont trust anything that anyone at this dealership says. They sold me a worthless wheel warranty and only gave me a partial refund. The maintenance staff always SIGNIFICANTLY underestimates how much a repair is going to cost, And worse of all, they constantly call me asking to come in for service or to buy a new car. Infiniti makes great cars, but avoid Passport.

My wife and I purchased an Acura TLX from Passport Infiniti. We live in Pinetops NC and our experience was great!! Thanks to Antonio Hernandez who was very knowledgeable and answered all our questions before we had to drive 4 hours to pick up our car . We arrived there at 10:30 and was back on the road by 12:00, THANKS ANTONIO!!!

I highly recommend the Passport Service Department. My service manager Mr. Drummond is always professional and thorough. He ensured that all work was completed on time and kept me posted on their progress. he sort my approval for any/all price changes. Thanks Mr. Drummond.

Our salesman, Forrest, was exceptional! Honestly, the entire team there at Passport was fantastic. We’re an infiniti family and have been for some time; mainly due to the companies customer and maintenance service standards, but the team there at Passport are some of the best we’ve had the pleasure of purchasing from. i’ve already made the decision to purchase our second car from Passport as well. this dealership can’t come higher recommended! 10/10!

First time purchasing a car where I actually trusted the people I was buying from. Extremely stand-up place. Prices and service both fantastic from Tim and Taylor.

Bought a used Porsche Macan with 44k miles on it long story short it was a lemon. put over $8300.00 into it in the first 2 months of owner ship. Emailed them but got no response.

Review to service department. Excellent, speedy, professional. Thank you Alex V. for your help :)

I was recently in the market for a used Range Rover Evoque. The market was fairly limited, especially in my area (Pittsburgh PA) so I expanded my search. I found the perfect 2019 Evoque in Passport Infinitis (Alexandria VA) used inventory online. One of their salesman, Bary Montano, quickly responded to my online inquiry. He provided information about the vehicle including video and pictures. The whole buying experience was efficient and thorough. The finance dept overnighted the paperwork and connected me with their dealer transport service to schedule the delivery. The vehicle arrived this morning on a flatbed, right to my house! Anyone looking for a new vehicle, and doesnt want the hassle of traditional car shopping, id highly recommend Passport Infiniti and especially their door-to-door delivery service! :)

The professionalism I received at Passport Infiniti of Alexandria was outstanding! No issues with communication and Joe Valdovinos was an excellent salesperson. He made sure all of my questions and concerns were answered in a timely manner and put my doubts about purchasing a new car at bay. I absolutely recommend this dealership to anyone who is trying to find their next car! Ask for Joe Valdovinos.

It is a pleasure getting my car serviced at this location. The staff is very friendly. I can usually get an appointment that is convenient for my schedule. The service technicians are knowledgeable and get the job done quickly. When I leave, my car is always cleaner than when I arrived.

I had a wonderful experience at Passport Infinity. I bought a brand new QX50 Luxe. Both Fred and Laquisha worked diligently to get me almost full payoff for my car (almost 5k more than all the other dealers were offering) AND lowered the price of the vehicle to ensure my payments and interest rate were exactly where I felt comfortable! They also were not pushy! Hands down this is the best experience I’ve had at a dealership- none of that back and forth and trying to rip me off like other places.

Unfortunately I will not be returning to Infiniti of Alexandria to lease a car ever. While the lease experience was professional and courteous, the service department has been a complete disappointment. The attempts at frivolous charges leaves me with no confidence in the integrity of the organization.Ever since the 5,000 mile check at the dealership, the service department has routinely attempted to charge me for new break pads, belts, alignments, transmission repairs, etc. Due to the pandemic I have not even driven the car 3,000 miles in a year which was when I last visited for service. Oddly enough, at that time no mention of service at this level was mentioned. Yet today, I have been presented with a service estimate of almost $2,000.The service representative offered no additional information or clarification. How do serpentine belts for a car under 19,000 miles need to be changed? I was only told that this was the information gathered by the technician. This is completely unacceptable.

Passport Infiniti was easily one of the best dealership experiences I have ever had. Bary Montano helped me from start to finish with an extremely clean and low mileage 2016 Subaru WRX STI. Not only were the entire staff at Passport Infiniti professional, but they made me feel like a valued and welcome customer.They gave me an extremely generous offer on my current vehicle and helped me work into one of my absolute dream cars and at a price and plan that worked for me. Bary even went the extra mile to assist me in getting my new car home. You would struggle to find someone better to work with when it comes to cars. I feel at ease knowing that I made the right decision in coming to the dealership that day and know that I am in good hands in the future.

Mr. Bijan Hosseini is impeccable with keeping customers satisfied with their service at Infiniti. If there’s something you aren’t happy with due to the service he goes above and beyond to make sure that the customer is satisfied. I’d definitely recommend getting service done here.

I have never written a Google review, but felt compelled after my infuriating experience with this dealership. I drove over an hour from Baltimore to purchase a QX50, and when I got to the dealership, their offer for my used car was $4,000 less than what was promised in writing on several occasions. I confirmed with the sales manager 3 times that the deal was in place and would not be changed when I drove there.. A complete waste of 3 hours of my time. Infuriating!

Wonderful experience. I started the process online and came in to test drive and seal the deal. I wasnt quite satisfied with the first car, but the second one was a winner. They made sure I was happy. Everyone was SO NICE (nicer than any dealership Ive ever been in) and they worked hard to get my deal done and in a timely manner. This is my dealership now. 😁 Ill be back FOR SURE!!

Awesome Team, thank you all so much for my new QX80! Great service, easy, nice, and friendly! Thanks! - MLB

I absolutely enjoy working with every individual at Infiniti of Alexandria! Chris Browne really helped me out last time and was great in understanding what my car needed. The Hispanic gentleman was also very kind and helpful and asked if I wanted to get my car washed before leaving. I was taken care of, my car was taken car of, and Im making sure theyre receiving credit where credit is due - Thank YOU!!!

We bought a JX35 from Passport Infiniti in Alexandra in 2013 and had a great experience.We were in the market for a QX55 and after looking and talking with so many dealerships, we ended up right back at passport in Alexandria. We had the best experience with our sales consultant, Joe Valdovinos, the GM, Said Abdelilah and even the service department after the car had a minor glitch which can happen to any new car.We are as happy as we can be, will return to this dealership for future Infinitis and all the service and I recommend anyone in the area to contact them for a new car

Bary and everyone made the process very smooth . highly recommend Passport Infiniti.

Glenda and Fred rock! I was thrilled to work with both of them for our new car.

My bad experience was that the price of the 2011 nissan maxima car that I bought from you was 10,900, that day I went to the dealer early and being outside waiting for them to open a person called me regarding the interest that I put in the car when I saw him in the web, I told that person that I was outside and he confirmed that the price was 10,900, then they left me with the seller Cesar Erazo who was very kind to me and I have no complaints about him, I saw the car and drove it, when We returned, the manager name Said Abdelilah was already there and he increased the price to 11,985, obviously I was surprised and he came to the sellers office, with many excuses because he increased the price, one of the excuses was that it was a computer error And he even told me that he knew that I was there since before they opened the dealer, that I knew that that car was very cheap, that is, because I put an interest in that car, he increased the price by more than 1,000 dollars and he was very rude and pedantic. with me, he treated me with As if you were doing me a favor, that was my bad experience because I paid more than the price that I said on the different websites and according to what I saw in the google comments regarding your delaer, that manager always does the same. and obviously I will also put my comment on the bad experience I had with you.

This my third lease, I love everyone at Passport from Sales(Betty Ortiz), Finance office(Zamir Safi), front office (Moses Kaijuka), to service (Garry Drummond)I’m always greeted by name. I won’t go anywhere else!!!

Great place to purchase if your salesman in Robert Townes.

I spoke with Betty Ortiz a sales associate at Passport Infinity. She was absolutely wonderful to work with. It was refreshing to work with an experienced professional. Thank’s Betty!

Awesome place to get a car from! Cesar Erazo helped me out with my trade!

Great guys to work with very helpful and professional!

If you are a woman DO NOT go by yourself to purchase a vehicle from here. If you do ask for a vehicle history report prior to your purchaseIf its a certified used car. My error was that I was in good hands considering the fact that I had a good experience the 1st time when I had my Q70. I kept it until the lease was up. I got a preowned 2017 QX60 September of 2018 Ive been to the dealership 6 times to have something replaced or repaired. 3 of the visits were for the same the issue. The corrections were for a timing control issie. Another time they had to replace my radiator fan. Another visit was to address a recall part.The cover for my driver side mirror came off...After looking over the vehicle history report I learned that the same mirror was broken and replaced prior to me purchasing the vehicle.I put in a request for it to be repaired 4 times. Each time they told me that the part was on its way. I finally got it fixed and they charged me $189 for it. Personally, I feel like if it was broken and repaired prior to me purchasing the vehicle they would have been courteous and waived the cost. Before I walked off the lot today I noticed that the mirror was still not fixed!! I was told that in order for the mirror to be fixed 100% I would need to pay $1700 because it would require replacing the entire mirror and shell. I included pictures of what they call repaired and also a picture of my passenger side mirror which is perfectly fine.I really wish I requested that vehicle maintenance record prior to my purchase. I learned that there was body damage prior to my purchase. A hose had burst underneath the passenger side front seat and flooded the floorAs a result they had to replace the carpet. There was mold in the sunroof at some point..(what causes that I havent a clue.)*** Im attaching pictures so no one can come behind me and say that my experience wasnt real. Super disappointed. Lesson learned. Im still under warranty. They at least couldve offered a buyback, accept my request for a buyback or extend my warranty.

Recently had the pleasure of working with Clay and the great staff at Passport Infiniti assisting my son with his first vehicle purchase. Clay was attentive to what we were looking for and never pressured us or try to “up sale” as many others have done in the past. We drove 1 1/2hrs. to dealership to find the car clean and ready to go. Finance department worked a better deal than I was already pre-approved for. In and out, including test drive, in under 3hrs. Will be calling upon them in the future for vehicle purchases for myself and family.

They are honest, friendly and helpful. One of the best experience I had.

Moving can be stressful. As a military family we had to move across the country with all of our earthly possessions. The vehicles QX80 and QX60 needed routine maintenance and being new to the area I had no idea where to take my vehicles. I am grateful Google sent me to Passport Infiniti of Alexandria. The receptionist was professional and courteous when I made the appointment and the service team took good care of both my vehicles. Drew was straight forward with me when it came to the status of my vehicles and the prices were what you would expect for the work. I was able to get a loaner vehicle at no additional cost which really helped my family and I while the vehicles were being worked on. Well done. Thank you!

Passport always gets me the best deal and does a great job at service. On my 4th vehicle from them.

Great service. Repeatedly. Great customer greeting. Clean Facilities and atmosphere....

What a phenomenal experience! I purchased a used Mercedes and they were phenomenal each and every step of the way! A big thank you to LaQuisha and Clay for your expertise and professionalism! Highly highly recommend!

Great salesperson Tim Nguyen

Buyer beware! While I love my QX60, I will not be purchasing my next Infiniti from here. I still have yet to get my all weather mats and I purchased my vehicle in January 2020. I’ve emailed and left voicemails for my sales consultant to no avail. It is very apparent that once they have your money, they could care less about keeping you as a repeat customer or about honoring deals. Very disappointing, given the Passport reputation.

3 Aug 2019 - Three months later and complaint sent to Corporate office. NOTHING!!Be sure to read the UPDATE added below --My 2007 Infiniti G35S, leak issue. This has been an ongoing thing for nearly 2 years. Originally, it was reported that the drain hoses from the sunroof were clogged - FIXED (not really...read on). The problem continued. In September 2018, the BCM was damaged by water leaking into the car. In December 2018, the leaking caused the BCM to short out again. This time, leak testing and waterproofing were performed ($499).After a recent rainstorm, I went out to find nearly 3in of water in the driver side foot well. I decided to look at the sunroof drain hose and the work that was originally done. The photos included with this review will show what I found.The drain hose on the left side was in-fact NOT replaced. It was simply cut and spliced with a new section of hose (it was just a matter of time before it failed again). This was done using a hose adapter, some kind of black sticky stuff, and duct tape. Instead of replacing the hose with a new hose ($20) and thus maintaining the integrity of the hose.It took nearly 2 hours with a wet vac to get most of the water out of the foot well and carpeting. I am now dealing with the smell of old water. There is also a flicker in my dash lights as if something got wet and is possibly shorting out.The problem I have with this, the less than professional level of work that was done. Had I not taken the panel off and seen first hand what was done, I would have taken the car back in and the service tech would tell me, we found the source of the leak and will repair it for $$$. I doubt they would come to me and said, it looks like the original work wasnt done properly or professionally. I WOULD BE THE ONE PAYING for the repairs.Keep in mind, the part in question was $20 and was a COMPLETE end-to-end hose. Not a splice job using duct tape.I will not be taking my car back to Passport Infiniti...UPDATE: Passport Infiniti responds and asks that I (1) call Chris Browne and (2) they dont find me in their system.1 - I called Mr. Browne late (April 4th) Thursday evening (left a message). It was after normal business hours so I didnt expect a return call. However, Friday, no return call. Saturday, no return call. Sunday (not expecting a call). Tuesday, April 9th, I called Passport Infiniti again and left another message. I am posting this update on April 11th, still no return call. I have also removed the right side A-pilar cover and see the same duct tape repair work. When this fails as the left side did, it will run down and short out the BCM once again.2 - I am not in their system as the service tech didnt update the contact/customer information when I brought the car in. See the added image of the invoice.I wish I could update this review with a video of what my dash is now doing and how it has impacted my ability to drive the car at night.

Purchased a 2014 QS infinity trade-in November 5 2020 with 53,000 miles on it. I was told by salesman that the car was fully inspected.3 days later my battery died. 2 weeks later service engine on. Coming from Philadelphia I had to make that 2 hour trip to Virginia for service..I was told by the service person it was fixed and I shouldn’t any problems..Needless to say I had make a second trip to Virginia for the same issue 3day later.! I was furious.! The service person fail to tell me that I needed two O2 sensor and they only had One in stock... Soo they only replace one and had to order the other... and that’s the reason for the second trip.! I have family and friends in that area and told them this not a good dealership... would not recommend this place to anyone in Philadelphia either..!

I just bought a 2017 CPO Infiniti Q60 here. I had been looking for a few weeks and finally found one I was looking for. Tim was a very helpful salesperson and I was also assisted by Moses during the purchase. I paid a bit more than I wanted which is the reason for 4 stars, and they didnt negotiate it down very much, but it was exactly what I had been looking for so I gave in. Joe was also helpful in showing me how to setup a lot of the tech inside. Appreciate all the help and especially you staying open late to help me purchase after I got off work. Looking forward to a good relationship with you guys.

Great service today. Salesman, Joe, was very patient and understanding of our needs.

If you want to take your car here off warranty, dont. I learned today that there is a $175 diagnostic fee for EACH ISSUE that you mention. I made the mistake of mentioning my Infiniti had some squeaking from the front suspension AND some brake noise, AND they performed the multi point inspection. After recommending $4500 in maintenance on my very well maintained car, which I declined, Passport Infiniti was ready to charge $175 PER concern for a total of $525 for doing nothing rather than looking at my car. I can understand a diagnostic charge, but $525 to perform no work?The work, in summary, was replace the part. No more information than that and the price to replace the part was remarkably high. If you take your car here because the engine is making an odd noise the response would be replace engine.Luckily they let me go at $175 since they didnt fully explain the diagnostic charger PER ISSUE mentioned (and the tech I initially spoke with wasnt there that day.) I left for a private shop.Passsport Infiniti, you can glad-hand this all away but the idea you can change $175 for a looking at a noise, and another $175 or something else, and another $175 for a multi point inspection ad infinitum is silly. Your service department is fleecing customers by suggesting unnecessary repairs which Im sure its part of the business plan. Perhaps youll apologize that there was a misunderstanding. There is not. Im also sure I put more time into writing this review then any tech spent actually looking at my car.

Chris the service advisor at Passport Infiniti of Alexandria provides the best customer service, I called multiple Infiniti dealership trying to get my car repaired and Chris made it possible, he had me come in the same day and most of all I had all those issues resolved.

My entire Dashboard control unit crashed, I took it here and they took care of me! I will definitely be returning here in the future for my car needs. Easiest process i’ve ever dealt with

Today was my first visit to the the service department and was a great experience. Lawrence was very kind and informative. Thanks again for the great service!

My wife and I drove over 250 miles to buy a 2013 BMW. We were treated like we were buying the most expensive car on lot. Brian and his team truly go above and beyond expectations. Best car buying experience ever. Car was well represented with photos and details.

I just wanted to share my recent experience at Passport INFINITY of Alexandria. I am new to the Northern Virginia area and my service writer, Ashleigh Wallace, was extremely helpful and patient with my car issues. I received a fair estimate and Ashleigh followed up with me throughout the day to let me know when my car would be ready, even staying after hours to ensure the repairs were completed as we had discussed. She was extremely knowledgeable and professional.

I showed up here five minutes before they opened on a Saturday and received amazing service from the second I stepped foot into the dealership each and every single representative in the dealership greeted me with smiles and kind words throughout my visit.Ashleigh especially made sure all of my needs are taken care of and was very kind to answer all my questions and address all my needs in regards to my vehicle maintenance.This is the type of customer service that needs to be recognized and not only made my day but also provided me with a positive experience I will remember and appreciate forever!!Thank you so much for making me feel at home and apart of the infinity family!!!P.S. Pamela was also supper kind and helpful during my payment processing and she also had extraordinary customer service.All around great first experience at the Alexandria INFINITI Dealer.Thanks again to all!!! And thanks again to Ashleigh for being so kind and for getting everything taken care of in a timely manner :)Definitely coming back here and recommending the location to everyone!!

Mr. Wayne Brown was very pleasant, he took very good care of me. Very respectful. I didnt sit long waiting for my vehicle to be serviced. Cant wait to visit again in a few months.

I called in and was able to get my car serviced same day and midday. Got my horn fixed, and team discovered a slow leak in my heater hose as part of their multi-point inspection. Everything was finished in a few hours. Left emails and phone messages to keep me current on status. Team members were professional and courteous.

I made an appt for 8am.. got there on the dot. I happen to have the assistant service manager help me with the car. I had several issues and he made sure to take great care of my infiniti Q50. I feel at ease and have peace of mind because my car is fixed. He made sure to have the technician look at all the issues that I had concerns with. Thanks!

Drew P. and Garry have been phenomenal in helping me with my vehicle! I have come for routine service as well as other service and cosmetic things and each time they have listened, be quick and very vibrant. Highly recommended dealership!

The customer service here is great. I like the location, its very convenient. I had taken my car to be serviced and I was informed quickly on what the problem was and what it needed. I was then asked permission by the worker if he was able to go ahead and do what was needed to the car.

They treat me like a customer they want to keep. The work has always been done correctly since 2003 when I first brought my first FX car in for service. Their service department figured strongly in my decisions to buy my next 2 FX cars (FX35 & QX70s).

Im not one to post or write a review, but.... I found a car that Ive been dying to have and they answered me IMMEDIATELY on the live chat. Answered my questions and all.. And then it comes to the finance/negotiation part. Lets just say they were texting me Friday non stop and then nothing. it just stopped.. Saturday came along and I got a response that they are looking into it.. and now I go on the site and the car I wanted is down. Just be straight up.. Ran my credit 4xs and to not even have the car anymore.. Waste of time.. thanks for nothing.

I just picked up my QX50 from its first service appointment. It was the most thorough, detailed and convenient service! From drop off to pick up, Drew Peterson provided excellent communication and 5 star service. His service team is fantastic. Thank you Passport INFINITI!

As a frequent car buyer, this was definitely one of my better experiences!