Some members of the staff were rude. One person was hollering about why I had to wear a mask while hers was pulled down. I had a set appointment and didnt see the doctor until 30 minutes later. After the 15 minute appointment, I was kept waiting to check out while people that just walked in were dealt with first. I was in the place for an hour and 15 minutes for a 15 minute appointment. The staff is very disorganized as far as customer paperwork goes. I will not be getting my new glasses there and I will never go back. Highly disappointed and will not recommend.

This place silences you if they dont like your review. Believe me there are a lot more bad reviews than what you see. They dont answer the phone, it literally goes to a call center. It is if you have a simple request or question dont even bother because it will take days for them to get back to you.

This place is awful! Very poor customer service. Not polite or helpful at all. Lady at desk very bitter. Would not recommend this place at all!

I feel for the people who work here trying to deal with being understaffed and customers not understanding, to say the least.. everyone was polite and professional and Im glad I waited my turn.

I went into the store to check out sun glasses to pick. I picked the ones i wanted and patiently waited till somebody came over. Well this guy came over he like who are you and i cannot help you not check in. Nobody check me in. Nobody knew what to do. The guy was all upset and rude as can be. Then told them i got my script in stroudsburg visionworks. They said would not have it and that their fax is broken. Did not even ask me if i had it, which i did and i just walked out. Never going there again!

Don’t even waste your time coming here. I was late bc traffic and construction was ridiculous on a Monday @1pm, there’s no direct number to call when you’re running late, any other dr office has a 15 minute waiting window in case you’re late, I showed up at 1:14 and was told the doctor already went on break, life happens, traffic happens, people running late cannot even contact you to tell you that they’re running late! It’s next to impossible to get an appointment, I had scheduled this appt 2 months ago And took off work to make it bc there wasn’t anything available for months out, but bc I was late and couldn’t reach anyone at the store I had to reschedule. Go somewhere else!

Rude and disrespectful. I went in to get my glasses fixed and the manager had an attitude with me saying he couldnt help me or do anything for me and slammed the door in my face saying that I cant look at glasses or come in when I have been a customer there for years and have spent lots of money there for glasses.. Never going back. Complete harrasment against me and extremely unprofessional.

Very great experience and friendly staff. Very thorough during covid and a nice selection of frames. Great prices as well if you’re uninsured.

Excellent service, expedient and convenient from scheduling, to screening and appointment, to frame selection. Heidi went out of her way to help me find a great and flattering set of frames, made sure I was taking advantage of all available discounts, and was an absolute pleasure to work with. I will happily recommend this location to friends and family.

Friendly and helpful staff. Our whole family has bought their glasses here.

Dont ever waste your money with a place you cant trust they will never tell you the right amount your insurance covers when you decide to leave and go somewhere else they will be ( oh by the way your insurance covers X amount which is higher than they told you at the beginning 🤔) knowing that i asked two different people to make sure the X amount they told me is right and they both confirmed that X amount is all I get, after I decided to leave then they told that my insurance covers more than what they told me at the beginning.The worst part is when you want to reschedule the operator on the phone will drive you crazy and whenever you want to talk to someone no one gonna answer and if you show up late on your appointment they will be mad even if its there fault because they dont any option for you to talk to the store.I went through most of the reviews they all have the same problem bad service and no one answers the phone.

Been since May 30th to get my contacts and glasses. Since this is my 1st time wearing glasses Cameron said they would call me with a class. Nothing, now its August no one will answer the phone or chat. Took my insurance and money for nothing.

Dont waste your time. Over a 36 minute wait, until I finally hung up. Automated phone system stinks. They dont put you on hold, they leave you for dead just to have a simple question answered. Id give it a -5 star review if the option was available. Worst system ever... EPIC FAIL.

If you value your time at all, dont go here. They overbook appointments so they run late, very late. Forget the franchise and go to a private optometrist. Dont make the mistake I did once, but never again.

Wish I could give a 0 star review. Very unprofessional.

Friendly staff. Decent prices. However husband and my glasses came back wrong. Prescription was off and their return policy is sketchy. Couldn’t get a refund for an error that was not our own.

We have been trying to schedule an appointment for a contact lenses fitting since June. You can never get a person to talk to it is all automated. So frustrating

Amazing experience. Douglas offered me the best service anyone could ask for. Good eyeglass selection and good discounts. I highly recommend this place.

ABSOLUTELY UNPROFESSIONAL EYE PLACE TAKE YOUR MONEY UP FRONT &SAY THEY R ORDERING YOUR CONTACT LENSES &A MONTH LATER U STILL HAVE NO LENSES. PLEASE DONT GO WITH THIS MIXED UP OUTFIT.

Cant get anyone to pick up the phone. They have virtual assistant that doesnt help and when you do get transfered you get disconnected.

Withheld my contact prescription from me for 8 months. They wanted me to get refitted for contacts because I was a new patient but I said that was necessary because I wore the same contacts for 13 years. Also impossible to get reach them to confirm appointments because they never answer there phones. Went to my appointment yesterday and they canceled it when I try to confirm and they don’t answer there phones 😡

I’ve been calling this location for days now and no one picks up the phone. I don’t understand what’s going on with this business but this is not how a business should be represented. I’ve personally been here before and these guys are amazing but not being able to get in touch in this manner leaves a bad taste in my mouth. I hope whatever is going on at this location is corrected as soon as possible.

I have been going to this location for over 9 years and I am so appreciative of the caring, responsive, and helpful staff. Heidi, Tara, and the rest of the team always take great care of me and my family. Will continue to have all of our eye care needs addressed by Visionworks Airport Center!

Have been on hold for almost 40 minutes to cancel an appointment--will definitely not be rescheduling!Edit: Have called several times again (a day later) and sat on hold for 15-20 minutes each time. I guess theyll figure it out tomorrow when I dont show up for the appointment.

Quick and efficient service. Heidi and her team are the best!

Came here for a scheduled appt that I confirmed through text but once I got there they gave my slot to someone else just because they couldn’t get a hold of me and ask about my insurance. Very unprofessional and a waste of my time. What if I was selfpay? I do not recommend this business.

I just need to say how kind every single staff member was today. Its actually took me by surprise in a world that isnt so kind right now and your staffs kindness did NOT go unnoticed. My father was 30mins late to his appt because we accidentally went to the wrong location, policy makes you reschedule if your 10mins late but Heidi the store manager went above and beyond to make sure my dad got seen today since hisglasses are so broken and he cannot go without. I really cant thank this office enough. Our entire family will be back and ill be telling my friends as well.

Worst service! They change my appointment without ask me, they leave me outside with my 2 kids and closed my the door on my Face. They was rude and disrespectful. NEVER GO THERE !!

The staff was very professional and friendly. Heidi is especially brilliant. They have a good variety of glasses. I plan to continue going here for glasses and was completely satisfied with my experience. I highly recommend.

This establishment is horrible. I had a appointment scheduled. I confirmed my appointment. I arrived and they told me they had cancelled my appointment and they would not see me. They did not care that I had a confirmation email and text message. I will never be going to Visionworks again.

Worst experience ever, the staff did not treat me or my wife with respect at all. My wife and left with no exam or glasses. Did not feel comfortable at all. Staff should have better touch and density with clients.

Scheduled my appointment online like they tell me to and they have no record of my appointment. Screw this place so unprofessional.

The people are nice but Ive been calling over a week no answer in the store. I also went on the website and was tokd i have no orders. I have one pair of glasses for my daughter and myself and no response. Dissappointed.

I waited 30-40 minutes to cancel an appointment and reschedule. I called several times and waited and no answer at all. I’m not sure why this business would simply not answer the phone. They certainly had no problem calling me to set up the appointment.

I bet its a great place if they answered the phone. No way to get in contact with the store through the website or phone call. Not a regular client but I was hoping to try out their services.

I just received my glasses and my best friend also received her glasses. My friend has never purchased prescription glasses before. So I took her to Bensalem vision works a week ago. We both purchased Our glasses and I, as usual, am never disappointed and my friend Isabelle cannot believe how awesome her glasses are. I must say there staff is exceptional. My measurements are always perfect. And the quantity is great. I have to also thank Mrs. Dilauro who helped us to make these purchases seamless, with great suggestions and advise, all while trying to keep us safe during the many issues we had to work under During the restrictions we are under right now. Thank you

My glasses broke and I’ve been trying to call to get my prescription parameters to order a new pair of glasses online and nobody has been available to answer the call.

I have been going for years to this location. Great service from scheduling the appointment to getting an eye exam to picking out new glasses.

You can never get through to them by phone. You only get there customer service help line. Can never get someone at the actual store. Have been waiting over month to here if my sons contacts are in

Always a good experience here. Informative and polite staff and doctors. Selection of glasses could be a bit better but I always find something I love!

I really like coming here, and the associates are typically nice. I had a slight issues coming into the with covid guidelines and a slight attitude from associate, but i can only assume she had a rough day because she is always a ray of sunshine there. Please inform customers that they can only pick up and look at 8 frames at a time. Still plan on coming back in the future.

Called several times nobody answered the phone very poor service and I have been going there for years now thinking about going somewhere else

I know COVID-19 has interrupted many businesses, but I called to see if I could drop off my glasses to repair them as one of the lenses keeps falling out. I called to see if they were opened. After waiting 19 minutes, someone finally answered the phone and told me someone would call me back in 24 to 72 hours. I thought, really? Well, no one called me back. I went to the store on Friday, June 5th around 12 noon or so. I could not get into the store, but someone did answer the door. That person took my eyeglasses and stated they are 5 days behind and they will call me when they are finished. Today is day 5 and I have not heard one word regarding my glasses. I called today and after a almost 9 minute wait, was disconnected. I have called back and 10 minutes later, I am still waiting. I know better than to leave a voicemail as my previous experience tells me no one will call me back. Is there a problem with communication with this business? Both my son and I have purchased glasses at this store and soon we will require new glasses. I am going to have to think about whether I want to come back to purchases glasses hat Visionworks. It is much less frustrating going to a smaller eyeglass vendor to receive my lenses as I know they will call me back. I came to Visionworks as they accept my insurance, but it looks like it would be less frustrating to go to a smaller vendor and email my receipt to the insurance company to obtain reimbursement. Extremely disappointed in Visionworks. If you have employees furloughed, you should bring them back before your company ends up in bankruptcy with this poor service.

I get great service with doctor, I came back for an adjustment and because of covid & the rush I wasnt happy my glasses was tight. I came back for another adjustment & I felt like a gold fish stuck in a bowl eventually I was able to figure out the optician did too much & my lens popped out slightly & they didnt notice let me leave with out like that. Disappointed 😞 thank God u fixed it and I drove with a headache home

I am so frustrated with the decision I made taking my daughters to this place. I went back in February, the doctor they saw was rude to both my daughters. I let him finish but didnt trust one bit the prescription he did, willingly I went to pay but told them I didnt want the prescription. The manager helped me, wanted me to come back to see another of their eye doctors, so I did. We came in another day, the doctor was nicer and he had a different prescription for my girls. After spending right under $1000 for glasses and contacts for them, I have yet to receive a call for my daughter to come in to get her contacts that they have. Since february! Its about to be August and NOTHING. Never again! I understand the CDC guidelines but by the time she gets them her prescription is going to change, not only that, no updates! They NEVER pick up the phone, have been on hold on both my cell and work phone for over 40 minutes!

Can NEVER get anyone on the phone. Its insane. They canceled my appointment via voicemail and I cant get anyone back on the phone to make an new appointment. Both me and my son broke our glasses and cant even schedule or get anyone to answer. Not quit sure what 5 people are doing in that store cause every time I go its quiet and they are only letting in a customer at a time.

After having to drive to this location 3 times, because they do not answer their phone, it is time to find a new place for my family to get our eye exams and glasses. After 3 weeks I finally got my contacts and now I can not see out of them. I have tried to call, live chat and email this location with no response. This has been the worst experience I have ever had.After reading all the reviews and seeing the issue of them not answering their phone, and it still being a problem, it seems they are not going to resolve this and customer care is not a priority.

I love going to vision works for my glasses and sunglasses but now with the covid -19 they cant anyone else but the person with the appointment thats not fair and i want other people to know that they gone down hill since the Covid-19 and i wont go there to get my glasses or sunglasses or have them do anything else so i would say go somewhere else dont go to vision works anymore i hope they go out of business soon

It seems that is not only me who is having issues with their phones or you need new employees or better customer service. Bad for your clientele losing business just saying.

I came in to get my glasses repaired and I was immediately assisted by this guy in his 50’s, I wish I would’ve gotten his name because he was very friendly and cared about my experience and I love that. He got my glasses fixed up in no time. I figured I would buy a case so I wouldn’t have anymore accidents and as I was going up to buy it he offered to get me a case from the back for free so I wouldn’t have to buy one and of course I gladly accepted. Overall satisfied with my visits 10/10.

They refused to help my brother because he had glasses from a different state, they made him wait for an hour when they came back they said they couldn’t help from him getting new glasses.

Nice selection of glasses.. But getting someone on the phone is almost impossible, been calling for over a month with no results at all.

Amazing experience here today! My glasses had snapped in half last week and I had them super glued they were a few years old so I figured nothing could be done. They were able to put my old lenses in a new frame (same one I had) for no charge! I was in and out in about ten minutes! They were all so nice I wish I would of done this last week when they snapped! Thanks vision works for making my day!

Awesome! Professional, fast and e experienced. The whole process was easy and fun. Heidi was amazing! She made me feel like I was on a fashion runway trying on glasses! They were amazing with my son also. Ill never go anywhere else!!

Awesome experience. Broke my glasses and needed some in a pinch! They took my insurance, all was covered, they helped me pick out glasses I like, it was speedy, got my glasses already and Alex was magnificent! He provided the best customer service even though I was a bit of a pain because I was in such a rush for my glasses. Thanks Visionworks!

My wife, broke her glasses. (PANIC) The salesperson went straight to the replacement frames (WHAT). She had the tech swap the lenses (WOW). A slight adjustment to the frames(PERFECT) . We were in and out in less than 30 minutes(WHAT A TEAM)... I wish more businesses were; that dedicated to quality service! (WOW)

The care is okay but people are not playing when they say you cannot get these people on the phone.

Does anyone work at this store? I have called twice today and not a single soul picked up. I literally wasted part of my lunch on hold to not even be able to make an appointment. Just ridiculous.

After a bad experience at the Visionworks in Easton we were hesitant to try another location but this location is outstanding. My wife went today for an appointment for my son and herself and everyone was great. Great customer service, friendly and helpful. Very respectful of her time and Doug and Dana were wonderful. Thank you!

I included Vision Works in my search for new frames after checking out the usual places (Lenscrafters, Pearle, etc.) for a prescription from my own optometrist. Everyone has big selections but its always the trick of finding frames you can live with from the sea of all the frames out there. Vision Works had a pair I was interested in and the person who helped me (Heidi) was very professional, friendly and incredibly helpful. With my insurance plan it was also a great price (compared to the others I stopped at), no fuss, no up-selling, just a pleasant experience. In the meantime I recommended Vision Works to my daughter in Maryland who was looking for new frames and than went on line to check reviews; almost all bad experiences by customers from all over. So, now Im a little skeptical about what Im going to get when I return to pick up my new glasses, are they going to be right, are there going to be other problems when I get there. I call ahead and theyre in as they said they would be. I get there and was helped right away in a friendly and professional manner and they are exactly as they were supposed to be, no muss/no fuss. Im in and out in 10 minutes and have to wonder whats going on with the other reviews. I had a great experience, the staff at the Airport Center were all great, all professional and the glasses were exactly the way they were supposed to be without any problem. Maybe its just this store, but, a totally great experience without any aggravation. Total thumbs up for this Vision Works experience!

You can NEVER EVER speak with an associate!!! The customer service is terrible!!! ITS TERRIBLE!!!!!!!!I JUST WANT TO KNOW IF MY GLASSES ARE READY TO PICK UP!!!!

A bit frustrated with the appointment scheduling. I called to schedule an appointment for myself and my parents on the same day. At other locations Ive been able to go in the same week, but they insisted they were booked until late July/August. However, my parents insurance has more flexible scheduling (Ive never heard this before) so they could see them next week, while I have to wait til end of July. I really need new glasses before a trip Im taking soon, as I have degenerative eyesight and am overdue. I hope this is legitimately something they cant control, but appointments based on insurance is just weird to me.

They never answer their phone. I ordered contacts nearly a month ago and have heard nothing from them. Now when I am trying to get a hold of someone no one is around. I definitely regret doing business with them. I will be going elsewhere from now on. Completely unacceptable!!!

Never answer Answers their phone staff has a hard time in the front getting your insurance correct You to go through 20 hoops just to get it right Brand to this place multiple times to get my glasses right my wife went to another vision place Got her glasses and 2 weeks same lenses same frame but other then the focus being different for her eyes I can see way better then I can with my lenses no one at the store seems to get it right All they do is say we will send out for another pair it doesnt solve the problem there is only one component person in the store and he is nice person

Tried to call and there was not an answer. Read through the reviews and disappointed to see the multiple comments from potential customers who entered the same complaint. Based on the feedback this company does not value new clients nor makes any changes. Visionworks, dont bother responding with your generic apology. You can write an email to me instead of asking me to write an email. Taking my business elsewhere.

WELL TODAYS VISIT WAS AS ALWAYS A POOR EXPERIENCE!! TIME TO MOVE ON TO ANOTHER STORE!! BYE-BYE- VISION WORKS!!

The rep I worked with found the perfect glasses for me on the first attempt we tried others but the first ones were the best. I could tell she was new too because she had issues with ringing up my insurance info but when your new that happens but she was wonderful and made sure I got what I needed! Also the doctor was first one I ever went to that realized my left eye was worse than anyone prior prescribed to me Ive tried to tell doctors before but they didnt believe me! This doctor was fabulous wasnt afraid to test my eyes for awhile til we got close to perfect sight!

On a Sunday, they open at 11am. My appointment was for 11:30 am. I was not seen until 12:20. How can they be this behind schedule? As a customer it tells me they don’t value my time or schedule and they overbooked. Won’t be back.

This is the only place I trust for my glasses mainly because Heidi takes such good care of me, my family and friends. She is thorough, friendly and helpful.

I made my appointment 2 weeks ahead. This company had no problem messaging me and texting to remind me of my appointment even hours before my appointment but when I get there Im told the Dr. is running behind and I asked how long is the wait and they tell me maybe an hour! Why the hell couldnt you call me rather than have me drive in rush hour to let me know??? Totally regret considering them and glad I turned around and left. Poor customer service.

I have been to this visionworks location twice, and I have nothing but positive things to say! Both times I have been helped by Heidi. She is extremely helpful, listening to what I was looking for, making suggestions, and helping me find glasses to try. In addition, there was no rush to choose. My glasses have always been ready to pick up an hour after selecting the frames, and Ive never had any issues with them. I would recommend this store for anyone looking for a wide selection of glasses, personable assistance, and efficient service!

They never pick up the phone here..... I hope the better business bureau corrects their awful attitude as well

I am a first time customer of any Visionworks and so happy that I picked this location. The service is prompt, friendly and professional. I even got a group opinion of the color frame I was purchasing which is usually a challenge when shopping alone. Thanks for a great experience.

Very helpful staff.

Had an appointment yesterday I was 15 minutes late because there was an accident and the police wasn’t letting us pass, I was calling and calling but no one answered the phone. Once I got there and explained what happened the lady was annoyed and told me that they could not see me because I was 15 minutes late and it wouldn’t be fair for other customers I understood that but the store was empty no one was there just another lady and an elderly man who work there. She was trying to get me to reschedule but I am will not be in the country for when they had open time. I really needed the glasses cause I can’t see at night. I was really disappointed because I had to wait 2 month for my appointment.

Wow! Went here because my insurance said I had to and it was great! Easy, staff was GREAT and I was in and out. They were busy but I had no wait. They were ready for me when I walked in!

Been on hold for 52 minutes and still no one picked up!!!! Absolutely ridiculous and unacceptable for a business to not answer their telephones when people are trying to get through to make appointments and such.

I had an awesome experience at your facility on Airport Road. Heidi was very professional and polite and help me pick glasses that actually fit my face and made me look great .thanks Heidi!

This place was really great for my first contact lens consultation. They had a very caring and highly organized team!

I was at Visionworks for the first time after my vacation. My glasses broke, so I needed to get new glasses. I was very impressed with the help I received from Heidi, she took the time to explain the special offer through AARP and also helped me pick out a frame that I was completely satisfied with. When i returned to pick them up, again she wanted to make sure everything was perfect. The fit of the frame and that I felt good about the lenses.I would recommend this store to anyone in need of glasses. I will personally return again, and request help from Heidi.

I have called a number of times now and I can’t get anyone to answer the phone. I need new glasses that I can’t order online due to the type of prescription.

I am extremely disappointed with this place. They don’t deliver in time. Had my eye exam on a Monday, they promised my glasses will be ready on Saturday (almost a week later right?) on Saturday only one pair of glasses was ready (and I had left my frame, so it was just a matter of setting the lenses in). I also ordered a pair of sunglasses, which weren’t ready and they promised me they would be ready on Monday. Today I received a phone call telling me they’re not ready and far from promise them for any time soon, they plainly said they will call me when they’re ready. Guys, if you can’t keep up with your orders, simply don’t promise what you can’t achieve. It’s easier and less disappointing for your customers to know they’ll take longer since the beginning. I will not recommend this place to any if my friends or family and will not return. I paid for a very expensive service from my pocket (even if it was my insurance paying I wouldn’t agree with the service) and I think for the price they should be better.

Woke up to a broken pair of glasses, went this morning and got taken in between other appointments. The whole staff was very friendly and very helpful with the whole process. Got new contacts and glasses. Thank you again

They do not answer the phone. Over the couple of weeks I have tried to call on numerous occasions, multiple times a day. The canned recording plays thank you for calling Vision Works... but nobody ever picks up. I finally went in-person to try to make an appointment. I verified the number and told them about my trouble getting thru. Apparently they dont care - a week later, its still not fixed. Nor does the online appointment scheduler work! If my insurance didnt require me to use them, I wouldve given up long ago!

Yes I agree, horrendous service. I made a PURCHASE of $250+ for contact lenses. They never ordered them. A month later i went to their establishment and an employee insisted it was my fault, I should have called them to make sure they placed the order. Even tough they gave me a receipt and had already taken my money. Nonetheless, it takes an additional 4 months for me to get my contact lenses. I received no notice my order arrived as I was told I would.

As I was attempting to be served even on the slow day it was I was not greeted but ask what do you want by James the manager and as I attempted to get my script they would not even take the time to run my insurance with angry tone. I do not feel they had any social skills and did not have any objective of helping me in anyway. I wasnt worth the effort to try

Service was good, they worked with my insurance company. Contacts were OK and selection was OK

They place never picks up the phone. Appointment are impossible to book.

NO ONE PICKS UP THE PHONE YES I KNOW WE ARE ON COVID MODE BE RESPECT I GET IT BUT NOBODY PICKS UP THE ALLENTOWN SCHOOL DISTRICT IS GIVING OUT FREE GLASSES TO STUDENTS WHO NEED ALL I NEED IS FOR SOMEONE TO PICK UP THE PHONE AND ANSWER THE QUESTION AND NO YOU CANT GET THE SCRIPT ONLINE THE SYSTEM SAYS ITS DOWN FOR THE LAST COUPLE OF DAYS ITS NOW 600 ON THE PHONE 4T MIN CALLED ALL DAY ON THE HOUR NOBODY PICKS UP

I had a great experience when I got my glasses here, but when I brought my mother in law here the other day, different story. Our sales person had to send a fax for my mother in laws insurance. Instead of waiting a couple of minutes (tops) she began helping another customer. My mother in law had her glasses picked out and was waiting. The other sales person skipped her and went onto someone else because he assumed she was being waited on by the other employee. After 45 minutes we left. What a waste of time.

Once I gave Heidi my insurance and she saw my place of work, she started ripping my employer. Very rude. Don’t understand why comments couldn’t be kept to herself.

This people lack true customer service skills. They like to waste your time and do not take into consideration that we all have busy lives. I have been going there for at least 3 years now, the experience has never been stellar. They dont help you to work with your budget at all,.... or offer any alternatives. They are just there to sell. I was rescheduled on 2 occasions with the excuse that they did not have time to see me that day ... I had already done the eye exam and have been waiting at least a month to be seen again for contacts - teaching classes.. its not that hard to sit someone for a few minutes to see if they can introduce their contacts or not. They do not provide you with the prescription of the contacts so that you are force to go to them. I will be getting these and running from there asap... wont go there again.

Unorganized and frustrated. The person who was supposed to call to teach my step daughter how to use her contacts never called. We called twice with no return calls. Very disappointed.

Just wanted to say thank you to our rep Heidi - She went above and beyond in helping my daughter Gracie with her new glasses - She walked us through the insurance process and the glasses were finished within the hour time span - Great experience and would purchase glasses from them again - Thanks Heidi

Two years later Im back with another review.the sale rep Im working with is good but the lab that the glasses are being sent to suck..lab in the store was the best.first my glasses been in limbo sense April we are now in july then a pair of my glasses was sent back to the store broken a designer frame I donot wish to replace them with nothing in the store because there are no designer frame there..this will be my last time dealing with Allentown visionworks if my issue dont be handle I spent alot of money in the last few years over there I think is very unfair and disrespectful to be handled like this

I like to thank James he was very helpful and very nice to everyone in the store and most the people working there they try to help all the customers and make sure everyone gets help .I recommend it

Vision works in the Airport Center has been the BEST place Ive been to in the 10 years since Ive weared my lenses. Ive been to multiple vision centers and Vision works has provided the BEST service. They are absolutely professional. The scheduling/appointment process is flexable and convientiant. The staff are so kind and created a balanced personal connection as well as a business relation. The glasses and contacts are affordable. They are detail oriented when describing your prescription and very helpful in the steps to having a comfortable lifestyle in your new lenses. I am super happy with my experience here at Vision works and Id recommend everyone. Thank you!

If you want someone to intimidate you and make you feel flustered then go here. Not happy with the service at all which is unfortunate because they had a great selection of frames and would have purchased two pairs of glasses.

New customers to Vision works. Tried to schedule eye exams for myself and 2 children. Not very customer friendly. They refused to make appointment for all three of us. They said it was a Max of 2 family members per day. How ridiculous that I would have to bring my very busy kids back at different days because of family appointment limit. Also 3 doctor cards on counter but no eye doctor in office and wouldnt be able to get appointment for a month. I told them Ill go back to Walmart where we can schedule all appointments on same day. Walmart always gives 2nd pair if glasses at 50% off and for $20 their insurance is well worth the cost. Vision works needs to get with customer service and less about doctors getting paid. Doctors need to have reasonable hours especially since there is 3 of them. I called Walmart and booked 3 eye exams for next Saturday. Sad a family of four lost business

Worst Customer Service, first lets start that my husband went to get his eyes checked and ordered a pair of sunglasses. He was told that the next day they were going to be ready. Ok, the next day my husband went to pick them up and was told they forgot and didnt even get to them. Ok my husband went the following day again to pick them up and when he got home, I took a look at them they were damaged from the frame. We immediately went back and he was told that they were going to order a new one. Well, more than two weeks later I had to call them to see what was going on. Well, the person that I talked to said that the sunglasses were not even send. ARE YOU KIDDING ME, WHAT KIND OF BUSINESS IS THIS. He then said that he was going to call me back to see what was going on. Well, guess what HE DIDNT CALL BACK. Please avoid going to this place if you dont want to end up frustrated.